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EE Reviews

  • unhappy

    by Ole Johan at 1:18 on 15 Oct 2016 Report abuse

    Echoing all the negative reviews here. Currently writing this from my mobile phone (3g) even though the router is sitting just beside me.

    It has been nearly a month since we signed the deal with this abhorrent joke of a company, and we've been promised time and time again that our internet will be up in no time, "we just need to fix this little thing", sending technicians, replacing routers, turning dials, etc.

    When I ordered fiber back home in Norway, it was up and running, no questions asked, in a week. 300 mb down, 100 mb up with absolutely minimum throttling during peak hours. Literally never had any problem, and it's been 6 years.

    I must admit I honestly don't know what to do anymore, and I feel that every single business in this country is dishonest at best. Ever since I got here, I've been getting fu**** in the a** by landlords, estate agencies, internet providers, telephone providers, banks, and their bloody dogs. NOTHING JUST WORKS.

  • happy

    by Maureen Coughlin at 11:29 on 6 Oct 2016 Report abuse


    I would like to commend one of your technical advisers by the name of Jumpi for her efficiency, patience and technical knowledge. She was not over familiar and intrusive, she had a very pleasant manner. She was able to rectify my online problems in a very professional manner.

    Thank you Jumpi, I hope I can speak with you again should I have further technical problems.

    Kind regards,


  • unhappy

    by Marilyn croft at 8:28 on 28 Sep 2016 Report abuse

    Disgusting service, Internet so slow. If you are in a contract with them you can still pull out as you are not getting the service that you are paying for. I'm giving up with them I am cancelling, my money will spend elsewhere.

  • neutral

    by Graham at 19:12 on 22 Sep 2016 Report abuse

    Having fired Virgin off for massive price increases, I was in the process of being sold EE broadband. Predictably, when I told them on the phone today to give me time to look at some reviews, it went a bit quiet. After reading your comments, I know why. Thanks to everyone on here for your clarity and help.

    I know not everyone is in a position to do this but unless I can find reliable broadband at less than £20 a month and no connection fee, I'll do without. These comedians think they are selling oxygen and they can drive us all up to £100 a month by 2020. Not on my savings, they won't. Thanks again, everyone.

  • neutral

    by Mark at 14:30 on 22 Sep 2016 Report abuse

    I have EE broadband for £1 a month with phone line paid upfront for a year to get the cheapest possible deal - with router for £6 it comes to £206 per year all inclusive.

    I have speed about 17.50 - 19.50 MB/s which is not bad at all. It happened that I got completely disconnected for 4 days. It wasn't a failure of EE but rather phone line provider as they cut me off by mistake when setting up new line for neighbor. Recently I experienced a slow down to 12 MB/s and even less than 3 MB/s. I called EE and they fixed it within hours although from that time my router restarts itself about 10 times a day.

    My relative had a BT broadband without any problems for a year. Than three was a disconnection for 2 weeks. They sort it out over the phone. Now it happened again. They said they will have to send someone there and it will cost some serious money. My relative decided to switch to EE completely on my advice as they offered better deal on SIM only as well.

    Overall I am happy to stay with EE because of no major problems for me yet. I will see what the life brings.

    I might think that some if not all network providers often make a gold mine from all sort of convenient and inconvenient deals. Later on they might try to make out money of you with faults, disconnection and price increase. Who knows? Business is business for them and loyalty doesn't count. So it should not for you either. If you see a better deal with not such a rogue company, then you might just go for it. No hard feelings, corporates are heartless, they are after your cash only.

    I would think of Hong Kong company Relish with 4G router. Deals are really amazing. I only don't fancy having a wireless internet cause router with Wi-Fi on give me massive headaches.

    Cheers guys!

  • unhappy

    by Roobear at 1:53 on 17 Sep 2016 Report abuse

    EE are the worst company. My parents signed up to them because they were promised over the phone that if the brought the TV package you would be able to use it as multi room and that there current wifi connection would improve if they swapped and would save them some money. Well we waited an age for it to all turn up and when there was only one tv box my mum phoned up and asked why as we were supposed to have multi room there reply was we do not do multi room and have never offered that, my mum explained that she was specifically told that she would get multi room they explained again that they don't do it but no apologies made; they just hung up the phone. The WiFi is another matter. It's so bloody slow. It doesn't load anything on our phones or the computer, don't even waste your time trying to use an xbox or playstation for online gaming because that does not work. We've not saved money because we use mobile data and I thank God I had sense and didn't sign a phone contract with them too. COWBOY COMPANY. CRAP CUSTOMER SERVICE. RUBBISH WIFI SPEEDS. LIARS.DO NOT USE THEM

  • unhappy

    by Mark at 0:11 on 13 Sep 2016 Report abuse

    Absolute trash of a company. Internet is slow, cuts off once a day at 11pm on the dot for an unpredictable amount of time. Could be ten minutes, could be two hours.

    Slow connection. If I'm using the xbox I'm lucky if videos on youtube/netflix even buffer in good time, let alone lag throughout. God forbid if I'm using my phone too. The whole thing shuts down.

    Seriously advertising themselves as the best in the UK? I thought Virgin Media was bad. EE takes the cake. Genuinely awful provider. Customer service? Don't get me started.

    They are a trash company. Take your money and leave you in the dust. If you have a contract with them, threaten them with a County Court Order for false advertising of their internet service and they'll soon close your contract. They shut mine in three days after this threat.

    Go for literally ANYTHING else. Seriously. Even Virgin Media are worth more.

  • unhappy

    by J Mills at 18:48 on 8 Sep 2016 Report abuse

    EE down in Blackburn area since Friday ! WTF is wrong with EE ? also lying to customers, I for one will be switching providers !! that is the only way to make them listen

  • unhappy

    by Lou at 21:23 on 30 Aug 2016 Report abuse

    Really seriously fed up with EE. As I type this I am still holding in a queue on the phone 17 minutes and counting. My mothers internet has gone down 2 weeks prior to being cut off as we have decided to go with BT broadband.

    Such dreadful service beyond belief. If you are thinking about EE think twice for god sake.

  • unhappy

    by Jinny at 15:31 on 22 Aug 2016 Report abuse

    Ordered EE broadband and was expecting a maximum 10 day wait until my internet is up and running. Waited for two weeks, zero news, tried calling up their customer service, got transferred several times to nowhere and was put on hold for ages and was unable to resolve the problem. After 4 days of phone calls, finally found the department that can help, no explanation at all. Simply asked if I wanted to replace my order. Needless to say that I cancelled my order immediately. Really sad that I wasted so much time dealing with the incompetent EE team.

    Absolutely rubbish service, stay away from EE at all cost. Rubbish management, rubbish customer service, rubbish everything.

  • unhappy

    by Lissenup at 19:22 on 12 Aug 2016 Report abuse

    It appears that the posts depicting EE as a cowboy outfit are correct. I tried to get a question answered by them, no chance.

  • happy

    by Maria at 22:20 on 10 Aug 2016 Report abuse

    Thank you to all you guys for your feedback. I will definitely not be signing up with 'ee tomorrow.

  • unhappy

    by sj at 14:52 on 7 Aug 2016 Report abuse

    The slowest broadband I have ever had - cannot watch movies and forget about connecting more than one device.
    After complaining to EE several times nothing has changed - cancelling my contract as soon as I am able to!

  • unhappy

    by Vasu at 20:55 on 2 Aug 2016 Report abuse

    Internet is so slow, when taking an internet speed test the download speed comes to 1.96mbps. I called the up and they say it should be atleast 2.5mbps which i think is still too slow and no where near the amount the promised we would get.

  • unhappy

    by Taliyyah at 10:10 on 16 Jul 2016 Report abuse

    Can never get more than one device connected to broadband

  • unhappy

    by Rick at 20:07 on 14 Jul 2016 Report abuse

    Where do I start. Placed an order to switch from Sky to EE fiber. EE messed up the first order, then the second, then the third. As a result our internet got swich of. Their constant errors caused our switch on date to be moved everytime. This caused me to call them more times than I want to remember. Each time to be told another lie. Our switch on date came after not having internet for 3 weeks, only not to work. Somehow our telephone line where cut off just to be told O'Neill go live tomorrow, each day for another week. This is when I cancelled my order, and still no internet. PLEASE DO NOT USE EE. The stress and aggravation is juts not worth it.

  • unhappy

    by Katerina at 18:44 on 8 Jul 2016 Report abuse

    EE are the WORST company I've ever had the displeasure of dealing with! Horrible customer service, horrible managers

  • unhappy

    by Katerina at 18:34 on 8 Jul 2016 Report abuse


    Horrible experience with them.

  • unhappy

    by Andrew at 0:44 on 6 Jul 2016 Report abuse

    Appalling service, I've been waiting over a month for my broadband to become live and still sat here staring at a red light on the router, I've contacted customer services more times than I care to remember and have been lied to on every occasion......absolutely crap....avoid ee at all costs.

  • unhappy

    by David at 0:46 on 5 Jul 2016 Report abuse

    Got broadband today well 2 o clock on the 4 july no internet, rang them they said it will be on at 11:58pm still not on tried going on their website, thats not working. Worst company ever oh and cant ring them til 8 in morning they better give me a discount and my internet or they aint getting money.

    Do not get broadband with EE!!!

  • unhappy

    by Alex at 10:57 on 22 Jun 2016 Report abuse

    I have had the worst customer experience in the world with EE, where they have cancelled engineer visits 5 times in a row for no reason last minute, making me miss 5 work days for no reason, and offering no explanation.

    Seriously appalling service where the customer service representative apathetically said "sorry sir there's nothing I can do for you"!

  • happy

    by Edan at 11:02 on 18 Jun 2016 Report abuse

    I have to say EE sound brilliant and everyone slagging EE ARE hypocritics
    EE are a good brand and bt are useless so these comments are all rubbish!

  • unhappy

    by Louise at 9:10 on 7 Jun 2016 Report abuse

    EE are the WORST company I've ever had the displeasure of dealing with! Horrible customer service, horrible managers that speak over you on the phone telling you it's your responsibility to ask them questions about contracts at POS, not up to their staff to tell customers!! Taking money with no prior notification, hanging up on you! The list is endless! Oh, and our broadband runs fine...unless you want to use it. It's only able to connect to the Internet after 7pm! By far the worst service I've ever received or even heard of. If I could go back I WOULDN'T TOUCH THEM WITH A BARGE POLE!!!!


    Easily the worst company in the uk!

  • unhappy

    by Sally at 22:05 on 5 Jun 2016 Report abuse

    Never go near the EE STORE..I have had poor connection for a period of nearly one year, I am waiting for the contract to end next month and am done for good with this company.

    I sent a letter of complain to the head office because I was having difficulties sorting issues over the telephone and never received an acknowledgement or even a reply. Telephoning the EE help line has been the most agonizing experience, you end up very angry and with a massive headache. Bad customer service, for example one of their customer adviser hang up the phone on me.

    Last week I picked up call from a number I dont recognised, someone on the other end quickly said 'whats is your name bitch' I thought I was dreaming for a minute and thought maybe I might had not heard it right. I call the number back and discovered it was from the EE customer service.

    Enough about the staff experience. The company has no interest with the customers whatsoever! Once the company traps you with the contract you are nothing of worth to them.

    EE has also refused to cancel my contracts, its been 11 months since I started to complain about loss of connection, I have been pass you down to more than 5 different departments every time I call with no resolutions. At one point when I called to cancel, I was kept on hold for long period and eventually the call was terminated.

    Please do yourself/yourselves a big favour and AVOID this company. No matter how cheap an offer is! I have been on T-mobile contracts for over 7 years but this is my last. Never again!

  • unhappy

    by Stuart at 11:03 on 4 Jun 2016 Report abuse

    We recently upgraded from ee broadband to ee fibre. Result, day 1 Internet and phone line cut off. Telephone line fixed in a day but took two and a half weeks to address the fibre broadband issues on the phone virtually every day. Customer services making repeated commitments that they failed to deliver on and the engineer failed to turn on 5 different days without any notice of the no show despite written confirmations from ee. The broadband seems fine now but technical support and their relationship with open reach has a lot to be desired

  • unhappy

    by Stuart at 11:02 on 4 Jun 2016 Report abuse

    We recently upgraded from ee broadband to ee fibre. Result, day 1 Internet and phone line cut off. Telephone line fixed in a day but took two and a half weeks to address the fibre broadband issues on the phone virtually every day. Customer services making repeated commitments that they failed to deliver on and the engineer failed to turn on 5 different days without any notice of the no show despite written confirmations from ee. The broadband seems fine now but technical support and their relationship with open reach has a lot to be desired

  • unhappy

    by gemma at 13:27 on 29 May 2016 Report abuse

    I have had no Internet for months and I've called over 30 times and they have all been telling me different reasons why so I told them I want to cancel so even though I've been paying for no Internet they always want 250 of me to cancel my Internet and TV no chance not getting another penny of me 😠😠

  • happy

    by Jo at 15:35 on 15 May 2016 Report abuse

    I've only just joined EE for my broadband... everything is jut fine for me at the mo, quite happy with them... considering I was paying over the odds with Virgin (we are talking £86 a month) EE was the better deal. And apart from the slight overlap in still being charged by Virgin for another month (my mistake due to knowing that there was probably a months notice I had to give) Im still very happy. Network is fine!

  • unhappy

    by James at 21:39 on 8 May 2016 Report abuse

    Waiting time 34 mins! Honestly, who has time to waste?

    I'm paying for the new fiber broadband but only getting 16 Mbps - even after two separate engineer visits. Total waste of money. I will be moving to Virgin as soon as possible.

  • unhappy

    by Tracy at 8:27 on 8 May 2016 Report abuse

    PLEASE don't use this company. Its been over six month now and they have not been able to stop our intermittent internet connection on hard wired and wireless connection. Had over 16 engineers out still not fixed. Stated they would stop my DD but noticed they have just charged me again. Keep closing the job down so they don't get into trouble. Not getting what contract stated. Customer service very poor don't update you and don't call back when stated they will. It just goes on and on with this company. Now going to the Communication Ombudsman if you have any sense do your research and don't use there are better providers out their. But why should they get away with it won't stop now until they fix problem or openly admit they can't, one way or another still currently breach of contract by them.

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