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Fuel broadband

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Overview

  • Free evening and weekend calls included
  • Free technical support

Best selling Fuel broadband deals


Who are Fuel?

Fuel Broadband was acquired by New Call Telecom in October 2010. Originally called Primus, it underwent a rebrand as Fuel in October 2014. The Fuel brand is known for its award-winning budget home phone and broadband products which offer incredibly cheap broadband and phone line rental.

Fuel currently offers a single home broadband package. Unlimited Fuel Broadband is a truly unlimited broadband service without data usage caps or traffic management. Activation is free and it includes a free wireless router. Existing Primus customers can opt to move to Fuel for no additional cost.

Customer reviews

Show all 306 Fuel reviews»

  • unhappy

    by Nailia at 01:03 on 12 Jul 2015 | registered | 3 posts

    I am very happy that my 1,5 years contract with the Fuel Broadband (Previously known as Primus) is finishing very soon.

    Awful, unreliable customer services! Never, never approach this company, stay away!

    Report abuse
  • Fuel Representative

    by Fuel Representative at 13:51 on 26 Jun 2015 | registered | 57 posts

    Hi Nathan,

    I'm very sorry to hear that you have experienced these issues. Could you please send your account details to [email protected] so we can look into this?

    Kind regards,

    Report abuse
  • unhappy

    by Nathan holden at 01:48 on 26 Jun 2015

    I would be very careful before choosing fuel broadband!!!!!

    I was with primus(fuel broadband) in 2013. During which time the broadband was very very bad! It kept cutting off regularly every 2-3 minutes. I contacted the company numerous time to attempt to fix the issue however it was never resolved and I therefore requested for my contract to be cancelled. Despite requesting this it was never done, I have now been contacted by a debt collection company demanding over £400 for a service I have never received! I have since contacted fuel requesting information why my original request was never actuoned and also requested once again for the still existing contract to be terminated however they are ignoring my requests!

    Please be very careful!!!

    Report abuse
  • Fuel Representative

    by Fuel Representative at 09:36 on 23 Jun 2015 | registered | 57 posts

    Hi Mrs Ali,

    I am very sorry to hear that you have encountered this issue. Please could you send your account details to [email protected] so we can look into this?

    Kind regards,
    Shay

    Report abuse

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