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  • neutral

    by Dave at 9:21 on 20 Aug 2013 Report abuse

    @Bob > @Boatboy is just one more poor soul living the never ending Plusnet Nightmare........spare the poor guy and let him walk away (without the obscene exit fines) you should be refundring months of line rental and B/B payments for such a shoddy service for such a long period of time, the are no excuses or some how blame BT/Openreach as its the same company as Plusnet !

  • Bob Pullen

    by Bob Pullen at 15:46 on 19 Aug 2013 Report abuse


    Of course we don't want to drag out a fault investigation. It costs us a significant amount of money to field customer enquiries. It makes no sense to be obstructive. We'd much rather have a happy fault-free customer who's likely to spread good word about us.

    Calls to our support centre are also free when using a land line and we've an alternative 0345 number that can be used with the inclusive minutes offered with the majority of mobile phone contracts these days.

    Replacing cable from a PCP cabinet to a customers premises is not a trivial matter and may well involve digging/planning permission from the local council etc. Only where other solutions have failed would Openreach really consider this e.g. lift and shift at the exchange, replacing the drop-wire to your premises or swapping the 'pair' the line uses.

    I'd imagine @boatboy has carried out the majority of the diagnostics you've suggested if it's reached the point where we've asked Openreach to visit.

    Best regards,

    Bob Pullen
    Plusnet Digital Care.

  • neutral

    by Dave at 14:52 on 19 Aug 2013 Report abuse


    Sounds like you are out of any P/Net contract just sack them. Have a look at he tools on Thinkboardband.com hey will help you make sure its not in your property. BT/Openreach are expensive to call out and pretty hopeless as it sounds like you are on your 9th numbty. P/Net customer service want you to keep calling them as you pay the call costs the longer it goes on the more money they make !
    I just did a speed test and get this 32.43 Mbps on Virgin £9 per month, you are wasting your time and money and pulling your hair out when you don't need to,just sack them and go with a professional company.
    I would imagine the problem is the street connection box outside of your property if the problem only started when they started messing about in their. The cables are as thin as human hair and no doubt 20 - 30 years old and covered in green verdigris, if you are a masochist and enjoy your weekly chat with plus net/BT Openreach and have money to burn insist they replace the cable from the street cabinet to your property, and the main socket face as the brass prongs inside also get covered in green verdigris giving a poor contact to the phone/ADSL plug. Use a real shielded ADSL cable not an standard phone cable to the router, and try at least two micro filters as these can be duff from new. Try and place your router as near to the main socket as possible as long cable runs degrade the signal, use a longer Ethernet cable if necessary from the router to the PC. broadbandspeedchecker.co.uk will show you where your BT exchange is and what your neighbours are getting M/bps and which companies are the best in your area. Your speed is chronic for broadband and you don't have to put up with it. Good luck

    Plusnet free for two years now and loving life !!!

  • Bob Pullen

    by Bob Pullen at 10:42 on 19 Aug 2013 Report abuse


    Sorry to hear you're having problems :(

    It is highly unlikely that anything our side is causing your service to physically disconnect.

    This is far more likely to be the result of local interference or something affecting the line outside of your premises.

    Intermittent faults can be a pain to get to the bottom of, however if you believe there to still be an issue then I'd suggest you persevere and request that we push BT Wholesale/Openreach to carry on investigating.

    If you've a fault ticket reference you can provide me with then I'll happily take a quick look over your account and see if there's anything I can do to help.

    Best regards,

    Bob Pullen
    Plusnet Digital Care.

  • neutral

    by boatboy at 11:55 on 17 Aug 2013 Report abuse

    just had 9th engineer visit got speed up to 1.7 now after 24hrs dropouts again speed down to 1.18 back to same probs since 9th may2013. when do i get a constant speed have been at .3 for 2 weeks and .8 for weeks with drop outs each time use phone. openreach say everything checks out ok it must be plus net. think i should have some compo or a cheap deal on fibre have been plus net customer for a few years no probs only since some people in street got fibre in may .

  • happy

    by Peter on Merseyside at 23:04 on 8 Aug 2013 Report abuse

    @rarewords - sorry to see you decide without even giving Plus.Net a chance. Unfortunately it's highly likely that the most vociferous on any forum are those who are complaining about a service, rather than the ones who have been happy (and just don't bother visiting forums until they are considering a switch to another ISP). I'm sure if you look around, most ISPs have let someone down at some point. Anyway, good luck with your service.

  • neutral

    by rarewords at 18:33 on 7 Aug 2013 Report abuse

    I was just about to sign up to Plus net, got all the way to the pay details then thought i had better take a look at what people think of them. Well after reading these comments i have changed my mind and will take a look somewhere else.

  • Bob Pullen

    by Bob Pullen at 16:27 on 25 Jul 2013 Report abuse


    Sorry to hear you've got off to such a bad start :(

    I'm sure we're doing what we can to get you online, although it does sound like a pretty protracted affair.

    Have you a recent support/fault ticket reference you can provide me with?

    I'd be happy to take a look and see if there's anything I can do to help?

    Best regards,

    Bob Pullen
    Plusnet Digital Care.

  • unhappy

    by ultifruiti at 12:58 on 23 Jul 2013 Report abuse

    I wish I hadn't trusted this award. PC Advisor featured it and Which? also gave PlusNet a recommended award. Bribery, favouritism? There's always going to be minor errors and complaints, but what I am going through with PlusNet couldn't be acceptable. Before we moved house we chose PlusNet and we did that in advance so that we could have phone and broadband ready to go by the time we moved in. It is coming to two weeks since they said our broadband was ready. I've followed all their instructions, and it was clear there were no faults on our end (used different micro filters and cables, and although already had a netgear, we went out and bought a new router). Then it was chasing them up everyday. They kept pointing fingers at their supplier, which is BT Open Reach, and can't get to the bottom of the problem and sort it out with Open Reach. It was back and forth phone line fault? broadband fault? fault at the exchange? They show that they do not care that this issue is prolonging. They don't proactively update me. I have to call them to get an updated status. And each time it's only then that they start again to look into the issue. Their internal communication is very slow, and they can't even provide me a temporary solution. What kind of customer care and service is that? PlusNet does NOT deserve an award.

  • Bob Pullen

    by Bob Pullen at 16:16 on 24 Jun 2013 Report abuse

    @Paul Spencer,

    Sorry to hear we've let you down. Certainly sounds like communication could have been better :\
    If you can provide me with a recent support ticket reference from your account then I'll take a quick look at your account and see if there's anything I can do to help?

    @Dave, for the record the average ADSL/ADSL2 speed across our network is just shy of 8Mbps (I'd imagine BT's is similar). Across our Fibre base it's around 52Mbps and across the entire customer base it's close to 11Mbps. BT Wholesale's network coverage (assuming we're not strictly talking about fibre) is greater than Virgin's. We also have a small number of customers trialling 300Mbps+ FTTP products.

    We have similar cashback offers to Virgin if you look for them.

    Worth considering is the fact that our Unlimited packages are just that and we don't rate limit your traffic. Virgin do - http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=3103&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

    Whilst I'll hold my hands up and say we've fallen foul of the ASA a handful of times, we're also nowhere close to having the amount of adverts banned that Virgin have due to them being misleading or factually incorrect - http://www.bbc.co.uk/news/uk-19911432

    Best regards,

    Bob Pullen
    Plusnet Digital Care.

  • happy

    by Peter on Merseyside at 14:30 on 22 Jun 2013 Report abuse

    @Dave > "technically just blaming another BT department, its classed as three companies as a Tax scam"

    Think what you like. Openreach is part of BT but (just like the Directory database staff) has to treat the telecom/ISP businesses equally.

    Openreach does the engineering work, and they're the ones deciding on appointment dates and times. So if someone asks Zen or TalkTalk or Plus.Net (or any other firm using a line from your exchange), are you really going to 'blame' Zen, or TalkTalk when any installation/engineering delays are caused by staff at Openreach ? It's (mostly) out of the ISP's control. Do you 'get it' now ?

    You'd find out, if you searched back, that Openreach was set up 6+ years ago under an agreement between OFCOM and BT to provide the infrastructure for all the companies using "BT" copper to homes, shops and offices...

    It's a matter "of record" about customers having delays - see http://is.gd/OpenreachDelays2013 - and back in February when I was helping a business get a line the lead time was 4 weeks.

    It's down to fewer weeks/just days now, but that will depend on where you live, as well as holidays etc etc.

  • happy

    by Peter on Merseyside at 14:09 on 22 Jun 2013 Report abuse

    @Dave > You agree {if) you could get Virgin you would have a ultra fast, reliable connection ....
    But you can not get it although they have x4 more coverage than BT/BT Open reach/BT Plusnet ?

    I agree I would try it, but I cannot claim I'd have an 'ultra fast, reliable' service any more than you can claim that's how it would be for me, here. OK, so Virgin are offering 100 Mbps, but it is academic if they don't serve your street. You can question it, by all means, and it really doesn't matter what /you/ get, to someone who is in the approx 50% of the UK where there is still NO Virgin Media (cable/fibre) service. I'll have to get some screen shots and put them online to show you just what options exist from Virgin in this area.

  • happy

    by Peter on Merseyside at 14:02 on 22 Jun 2013 Report abuse

    Dave, oh boy, what do I answer first ?

    1) the 12:00 posting was actually in response to Paul Spencer, but had been composed on my mobile the day before and unfortunately I forgot to add his name when I copied and pasted it (my mobile would not show the 'captcha' code so I could not submit it before your follow up to Paul).

    Why did I suggest some backup service(s), simply because Paul wrote that he worked from home and in such a situation, it seems like commonsense to consider what would happen if you had an internet service down for days at a time. I do IT work from home, and when I moved at the end of 2011, had around 6 weeks between cancelling one landline and having a fresh landline working at my new home. I spent Christmas, New Year, and the weeks in between in a completely different county (staying at my sister's home, but with mobile phone and mobile dongle for internet, did not need to use her service when dealing with my clients.

    2) For the second and final time, I am not a "sock puppet" "alter ego" nor even a friend (real or imaginary, and for the record, not an enemy either!) of Bob Pullen at Plus.Net. I am a customer, that's it, and short of giving phone number and other proof of address on Merseyside (and your continued suggestions aren't important enough to warrant), you're just going to have to take my word for it.

  • neutral

    by Dave at 22:06 on 19 Jun 2013 Report abuse

    Peter on Merseyside ???
    Or can I call you Bob (Sado Bob's alter ego or imaginary friend), So what you are saying in two posts, you must have a lot of free time, what you are saying is what I need is two different ISP, a dongle on another network and a mobile phone on a different network with all the battery and signal problems they still suffer from even 3G that's why the is 4G ! You agree {if) you could get Virgin you would have a ultra fast, reliable connection with no limits for under £10, and FREE calls at weekend and evenings and even Virgin mobiles if you get a sim card. But you can not get it although they have x4 more coverage than BT/BT Open reach/BT Plusnet ? (They are all one company) you or Bob are technically just blaming another BT department, its classed as three companies as a Tax scam. You can not polish a turd so stop trying, Nynex/NTL (now Virgin) laid fibre optic to a large part of the UK in 1998 I had 2mbps NTL then, the average BT now is 6mbps ....ooooh haven't they come on in 15 years [Lame] ? Virgin 100mbps if you need it. Just hold your hands up and say I have more money and phones than sense, and I have all this telephony because I can not rely on one and someone else told me to buy it in case I need it. Plusnet, Bulldog, Telinco, Demon all dead or dying ISPs once you get to your limit of victims (customers) that you have ripped off and will never come back you can only change your company name or go under Bob (sorry Peter > same Bloke).

  • happy

    by Peter on Merseyside at 12:14 on 19 Jun 2013 Report abuse

    Dave > " expensive, lame service "

    Sorry, what's expensive about it, and what's lame ?

    I might have tried the Virgin Media service (if they served this road, but they don't... 50 feet away on the next street I'd have the option at least)...

    Plus.Net line rental can be reduced to the equivalent of 10.49 per month if one pays 12 months up front (similar to BT, TalkTalk and others). I'm with Primus and they charge 8.49/month (and I pay Plus.Net on top)... Primus doesn't offer me free off-peak calls (but then again, those are hardly 'free' - the customer pays a higher line rental to get them... so I use my mobile for calls to mobiles and if I need to call a UK landline or call abroad, I use 1899.com (1p to many countries, and 5p per call to 01/02/03 numbers however long the call is, so no silly 60 minute limit like most). I only get a bill from 1899.com when I owe them a few pounds, which is quite a lot of calls at 5p per call, and usually only get a bill every 10 weeks or so. It will be less often now, as my new contract with T-Mobile gives me unlimited calls to landlines and mobiles...

    I'm on the 9.99/month Plus.Net ADSL unlimited broadband service, giving unlimited data at up to 16 Mbs, though I'm only getting about 11 Mbps as sync speed).

    Nothing "lame" about the service. It works very well and I'm able to transfer plenty of data at low cost (300 GB one month recently) - I no longer have a 60 GB/month "peak hours" limit and it costs less than I had been paying them.

  • happy

    by Peter on Merseyside at 12:00 on 19 Jun 2013 Report abuse

    Not sure why you've had a delay (though not long ago it was taking Openreach a month to do new installations with or without broadband, for both residential and business!)

    If broadband is that important, might be worth a second line from Primus with their broadband for two quid a month (6 months half price).

    Like Plus.Net, however, you have to commit to their line rental too (same true for TalkTalk, Sky, and most others) but often they can provide cheaper line rental, if 12 months paid in advance, saving about a third.

    Another option, handy if moving ISP or home, is to have a USB mobile dongle - poor value compared with fixed line, but OK for a fill-in perhaps.

    I suspect the fact you had to switch phone line rental to PN was on the page and I would recommend people do a "screen grab" of all web pages they see when placing an order so they know what bank and other info they have shared with a firm. If one disputes the clarity of the order, such screen copies would be ideal as evidence for any ombudsman (or small claims court if need be).

  • neutral

    by Dave at 16:07 on 17 Jun 2013 Report abuse

    Paul Spencer > my condolences, you have obviously made a very bad and expensive error in your decision going with Plusnet. Trust me I to was sucked in by the lies, empty promises and apathy of their inept customer service. I believe you have a two week 'cooling off period' to get out of your contract especially before you have received any service. For the love of god walk away, you will be pulling your hair out for 12 months otherwise. I just signed up to Virgin fibre 30 meg and phone line. £9 per month for 6 months for the broadband and just under £15 for the line rental (standard for most providers) free night and weekend calls so only £25 for a very fast reliable connection. Best bit I used Topcashback website and got a £70 cashback as well, just think long and hard before Bobs clowns trap you in to an expensive, lame service.

  • unhappy

    by Paul Spencer at 11:53 on 17 Jun 2013 Report abuse

    I phoned them today as on their website there is apparently another issue with my order, which they again didn’t tell me about so the account has just been left, keeping me without broadband for even longer. My biggest disappointment that I wasn't told there was an issue even after 8 days since the order was placed, was when I told the advisor that I'm unimpressed and that I felt misled, the advisors only response was "well that's your prerogative, well that's your prerogative, well that's your prerogative you can leave...". The order was placed on 5th June, 4 phone calls later (all outgoing), an extra £15/month surprise contract for line rental and I'm told I'll be waiting at least another week for my broadband, bad news for someone who works from home. You can really tell they’re owned by BT. FussNet.

  • Bob Pullen

    by Bob Pullen at 16:21 on 23 May 2013 Report abuse

    @rustyfrog, I'm inclined to agree with most of what you say and I'm a little miffed as to why we didn't accomodate your request. Glad to hear things are going well with the new provider though.

    @smude12, based on what you've said I'm assuming you've been having problems with your connection? As long as you've carried out all of the diagnostic tests we've asked of you then you can be fairly confident you'll not be charged for the engineer visit. Is it just the trying of another router/trying your router on another broadband line you're struggling with?

    We can consider a gesture of goodwill for the downtime but that would mean allowing us the opportunity to actually fix your fault. Ultimately, we're getting charged by our Wholesaler to provide your service whether it's working or not.

    I recognise you've no internet connection but presumably if you're able to post here, you can pick your email up too?

    The £30 (I think it's actually £25) is a cessation fee and is another charge that get's levied by BT Wholesale. There's more info over on our website here - http://www.plus.net/support/customer_service/billing/cessation_charges.shtml

    Anyway, if you can provide me with a support ticket reference then I don't mind taking a look and seeing if there's anything I can do to help?

    Best regards,

    Bob Pullen
    Plusnet Digital Care.

  • unhappy

    by smude12 at 13:49 on 21 May 2013 Report abuse

    Please note that after being told that its £49.99 for new broadband router or signup for another years contract or £60 if the fault is on my premises I asked for a mac which they will email me ( I have no internet connection) I said just cancel they said "£30 to disconnect or go over to cable, so they expect me to carry on paying even with no servicel until I have another internet provider seems Money is what that want one way or another, from old customers as they are giving to the NEW

  • neutral

    by rustyfrog at 17:03 on 16 May 2013 Report abuse

    FAO. Mr Bob Pullen.

    Thank you for taking the time to reply and comment to my post.
    I would just like to state that i did in fact have a contract for both phone line with anytime calls and broadband.
    I also did contact Plusnet prior to leaving and was offered a discount to stay but it did not match that offered to new customers.
    I realise that a reasonable person would expect a company to make a profit. We all know of a few that didnt and where they are now! However I still find it hard to understand how it is profitable to seek out new customers by mass advertising and offering good incentives but are prepared to loose existing ones.
    In my opinion it is not good practice and is not profitable.

    My reasoning - An existing customer has an existing connection at the exchange, is already in possession of a Plusnet router, has all financial details, direct debits etc, logged into the system.
    All incurred costs.
    You will retain some because of apathy, but I rather think that the more cost conscious (I include myself) will migrate.
    I am now in to my third week with a competitor.
    So far so good!
    Maybe next year???

  • Bob Pullen

    by Bob Pullen at 13:41 on 16 May 2013 Report abuse

    @FrillyFrog, if you're confident that the problem's outside your property then it's highly likely to be something affecting the local loop i.e. the wires between your master socket and your local cabinet/exchange. If that is the case then the problem would have developed with BT too. They use the same physical infrastructure we do in this repect. When your service migrated to us, none of this wiring will have been touched (it's a simple software change).

    If the problem's as intermittent as you say it is then I'm not going to mislead you, it's likely to take some persistence to fix. Multiple Openreach engineer visits may also be required. If you can provide me with a recent support ticket reference then I'll happily take a look at your account and see what I make of it?

    @rustyfrog, we'd normally match an introductory offer assuming you're out of contract and meet all the necessary criteria (e.g. the introductory offers are only applicable to those who have their phone service with us). As you've found though, it's sometimes at the expense of a lengthier contract. Why don't we offer everyone the introductory offers? Bottom line I guess is the fact that we're a business and we need to make money. We make comparatively little money from our broadband customers as it stands.

    I'd offer to look into things for you and see if I can offer anything more competitive but by the sounds of things the boat has already sailed :(
    Sorry to see you go and all the best with your new provider.

    Best regards,

    Bob Pullen
    Plusnet Digital Care.

  • happy

    by Peter on Merseyside at 18:30 on 13 May 2013 Report abuse

    Ah, but Martian, while the ISPs *could* promote their services for streaming video, I suspect they are still very much hoping that the higher allowances are used by a minority than by the vast majority.

    I suspect pretty much every service with a "bundle" (internet + TV or phone or mobile or any combination) has some part more profitable than the internet component (hence Primus offering unlimited broadband at 4 pounds/month, plus a {somewhat higher} line rental, TalkTalk, Sky, etc).

    Even Plus.Net is only offering deals for people taking both broadband / fibre AND Phone Line rental, presumably because they make more out of the phone call charges and/or the benefit of either (a) a bloated line rental fee or (b) having the whole year's fee paid in advance, so they can have cash in the bank...

    I'm generally happy and see the offering of 'unlimited' as a real bonus rather than something to be expected. Few other ISPs really offer a truly unlimited traffic package. Most say unlimited but have a "fair use policy" such as Tesco, which has a 'behind the scenes' limit of round 100 GB a month.

  • neutral

    by rustyfrog at 16:45 on 13 May 2013 Report abuse

    FAO Mr. Bob Pullen.

    It is with some disappointment that I have left Plusnet for another provider.
    Let me say that I had no significant problems with you and any problems I did have were dealt with promptly, with courtesy and efficiently.
    Why then did I leave?
    Like a lot of service providers, Plusnet are geared to attracting new customers rather than keeping their existing customer base.
    When you see the array of "special/introductory" offers, one cannot be blamed for taking advantage of one of them.
    I did ring customer services, and yes I was offered a reduction on the full price (not as good as the intro. offers) but I would have to sign up for two years.
    In my opinion, it is time a company offered its loyal existing customers the same, if not a better deal, to stay.
    I welcome your comment and opinion.

  • happy

    by Martian at 9:57 on 13 May 2013 Report abuse

    I can now say that I am 100% happy with my plusnet service. My only criticism was how long it took for plusnet to offer a truly unlimited package. The growing availability of internet tv and movie rentals make the old limit of 60GB unrealistic if the services are to grow. I truly believe that these interactive services will replace satellite and cable TV services. Even with a modest speed of 5-7mb there is enough bandwidth to stream TV to large screens and use the internet at the same time.

    I am surprised that ISP's are not trying to cash in on this and offer non terrestrial TV stations as an extra to their packages. The infrastructure is there for any home who has access to broadband. That must be far higher than the other 2 put together. Cheap media boxes can be obtained for as little as £20 now as well.

  • neutral

    by FrillyFrog at 12:03 on 12 May 2013 Report abuse

    I joined Plusnet last year, the migration over from BT was pain-free and carried out in a timely manner. However, my broadband will work fine for a few weeks then it keeps dropping out. Every time I call Plusnet I have to go through this whole rigmarole of having the disclaimer statement read out to me warning me of a £60 engineer visit charge followed by the inconvenience of changing the micro-filter, taking off the front plate and plugging into the socket direct. It's obvious to me there's no problem with micro-filter or the socket as I've now carried out this pointless exercise on numerous occasions. I have had an engineer visit which didn't seem to come up with any solution as it's once again dropping out. I'm looking to move providers, I've had enough. Previous to Plusnet I was with BT with which I never had a problem apart from their call handling. I shall be leaving Plusnet shortly.

  • happy

    by Peter on Merseyside at 0:07 on 2 May 2013 Report abuse

    @Bala - I suggest you check the list of 'Featured Broadband Suppliers' shown up on the right hand side. Plus.Net seems to beat nearly every score where customer satisfaction figures are actually shown. Think it would be the same anywhere else you look. Plus.Net is a medium size ISP, so has some of the economies of scale, but has UK based customer service staff so if something goes wrong (and let's face it, most comments will be made when there's a problem with a service, not to praise it!) it gets resolved (and in most cases, quite quickly, eg within 24-48 hours).

    I've neve claimed Plus.Net is perfect (I doubt any ISP is) but there was also a very interesting piece in one of the national papers online about the delays and problems caused by Openreach to ALL ISP customers (made worse by fact the customer, you or me, cannot complain to Openreach, so the ISPs take all the flak!)

  • happy

    by Peter on Merseyside at 10:11 on 1 May 2013 Report abuse

    @Bala - I'd say customer 'horror stories' are standard part of most similar websites. There are a number of positive comments on HotUKdeals.com, including a number from past customers of BE (Un) Limited which, together with O2 broadband, gave now been sold by owner Telefonica to Sky. Customers of BE were generally paying quite a bit more and happy with the service but because there were no plans to offer Fibre, decided to switch.

    If you look at most of the ISPs listed on Broadband Genie, relatively few have detailed customer 'satisfaction' information, and Plus.Net seems to beat Be, BT, O2 and TalkTalk in practically every category, which hardly surprises me, as I consider the service good value for money while the number of customers (at 400,000 to 600,000, I believe) isn't so high as to make customer service seriously poor {and a UK team is one of the things many people appreciate}.

    Cashback deals from firms like Quidco.com and TopCashBack.co.uk have made it very attractive for someone switching (in fact more attractive for them than for long-standing customers who may feel they're not being offered much for their loyalty). Someone switching to Plus.Net in January would save 150 pounds {90 cashback and 6 months at half price} for switching internet and phone to Plus.Net, but an existing customer, 'upgrading' would save not a penny off the regular 19.99/month and for phone line rental (except perhaps the fibre installation fee, if they were able to switch phone line rental to Plus.Net, otherwise they'd be expected to pay for that on top).

    Obviously, when Fibre does become available, I'm going to ask Plus.Net what they can offer someone who has been a customer since 2003, and what they say will help me decide whether to get a second line and use another ISP and not bother to upgrade right now (as I run a small business I was considering this anyway), or whether to use Fibre from Plus.Net ... or leave them at the end of my 12 month contract so I can start again as a new customer with the benefit of any deals that may be on offer...

  • Bob Pullen

    by Bob Pullen at 9:59 on 1 May 2013 Report abuse


    Glad to hear you're considering us. It's highly likely that you'll see a significant speed increase moving to fibre. The availability checker here will give you a good indication as to what you can expect - http://www.dslchecker.bt.com/adsl/adslchecker.welcome

    Don't let the horror stories put you off. You'll find them for pretty much every ISP. We won an award on this very site earlier in the year and we fair pretty well on comparison sites etc.

    If you've any questions about the service then let me know and I'll do my best to answer them.


    Best regards,

    Bob Pullen
    Plusnet Digital Care.

  • neutral

    by Bala at 22:00 on 29 Apr 2013 Report abuse

    i was planning to switch to +net fibre. but after reading all the horrific stories , i am thinking whether i should change my current provider - i.e Virgin through BT line.
    Speed is aroung 2mbps most of the times and throttling as usual . but the disconnections are not ofte. anyhow i am looking at fibre broadband from any of the providers

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