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Post Office broadband Reviews | Page 6

  • unhappy

    by huseyin Sapci at 12:31 on 26 Jul 2011 Report abuse

    i have send item 29 june to israil but i m checking the item from track and trace showing item in brazil now 25 july
    i m very dispointed, post office staff telling me made a mistake and i have wait till 3rd of agust to do anything about
    also not only this item i have other two or 3 items is missing havent been delivered to address, post office not offering me any solution just telling me this is our policy and you have wait and then you need to feel form and send to us and we will review it in 60 days

    But they are not thinking of they customers at all,
    All they saying this is our policy

  • happy

    by Professor at 23:48 on 18 Jul 2011 Report abuse

    I have been with the Post Office Home Phone & Broadband Extra for 14 months now. They may not be perfect, but they are darned good value for money for rebadged BT at half the price.
    Many posting here are obviously competition trying to bash the Post Office.
    The Good:- Very reliable fast broadband. Superb value at half BT price but with many extra features. No line rental munimum contract, free calls to 40 countries and mobiles at weekends. No penalty if you shun Direct debit and pay at the Post Office counter. Free calls evenings & weeekends, to 0845 and 0870, and to other PO users. Superb free 24/7 UK customer Service. Much of the above, is over and above what you get from any ISP, let alone a cheap service l;ike the Post Office.
    The Bad:- As many have posted, the Email server is down most evenings. I use Apple Mail, and when this happens it informs me that the passwords are rejected by the mail server. This has been the case since the start of PO broadband, and though not good, you can use other mail.
    Contacting Post Office customer services via email is the opposite to the phone experience. Often you will not get a reply. This is mostly due to a very tight security system. If you don't supply the very long list of account details they ask for on the phone, you will probably be ignored or asked to supply them.
    Users will know the above is factual. All in all a very good reliable service at a superb price. You may find cheaper, but I guarantee it will be limited download, forced direct debit or penalty, no free 40 county and mobile calls at weekends and a long line rental tie-in.

  • neutral

    by suzanne weed at 16:54 on 13 Jul 2011 Report abuse

    We are now up and running. But it has taken 12 weeks for them to sort out the technical problem of yes a Pass word" We had poor customer services, calls not returned, a Technical Manager who after 12 weeks would not come to the phone and told me it would take another few weeks but we had to agree to give up our consummer rights if they went ahead. In the end we tried to close the account and thanks to an excellent young man he had it on line in 2 days. Since then things have been fine and we are happy but i ca assure you a lot of the technical team had no training, and in one case we were told , i call you back we have all heard about this one and i am to busy to help you will have to wait till after the weekend. I am still waiting for a letter to say sorry and of course a credit for 12 weeks. I have also sent to letters to the directors and nothing.
    this could be a great service but they do have many problems regarding training and customer services.

  • happy

    by wayne at 19:05 on 11 Jul 2011 Report abuse

    i know not everyone gets a good service through mistakes.but i have to honestly say im getting a better deal with post office broadband than i ever had with bt or tiscali.tiscali dropped my speed down from 5meg to 1meg i only found this out when i tried to download a film which i never did befor that time and dont really now.with that and some other problems with tiscali it cost me a fortune in phonecalls mainly dew to not understanding each other me an englishman and them being i think pakistani. in the end i got a mac code off them and went with the postoffice i get 5meg speed and im pretty far from the local exchange.i also get free weekend calls to home and mobile phones along with 40 foreign places i dont use these as i have no family abroad.when we moved house the post office took care of everything for free and i was up and running in a week.we were getting stupid calls off an idiot when i sold a car once stupid lad about 18yrs old asking silly questions then calling names and hanging up.the type you could pull the trigger on,then again i blame the parents.anyway the post office let us change the number for free.i had a problem with the phone wires in my house the post office said there might be a fee to pay.when the engineer looked he showed me and the wires were corroded,even though this was not really my fault as i had recently just moved in they still never charged me. i pay £26.05p a month that includes line rental. sky charges £12.25p just for line rental take this from post office and its only £13.80 a month includes free modem.free evening and weekend calls to UK landlines and 0845/0870 numbers.Up to 8Mbps broadband i get 5mb where i am. and unlimited monthly downloads. weekend calls to UK mobiles and 40 international destinations.so please dont be put off from joining them,some people on here will be genuine and will have had problems no company is without them,its like a high powered ebay seller parcells will go missing through sheer amounts being sent same applys to big broadband companys they have hundreds of thousands of customers some unlucky ones will have problems.but i bet the happy ones will far far outweigh the unhappy ones,big % of these people wont come on sites like this their to busy in their lives.im in shildon county durham and most people round here complain about talk talk my mother inlaw and brother inlaw had them at 1 time,problems were being disconected and not getting back on line for ages also customer service was bad,i even with tiscali never got disconected and never have with the post office, i think aol bought out tiscali,the post office has all pluss points for me,genuine speeds,no disconection not were im at.custome service are british,mix of english,irish and scots all with clear talk and are nice people to chat to,and all chat was becouse of my problems not theirs.so thank you post ofice and keep up the good work or ill be off ;)

  • unhappy

    by Jack Trapp at 23:35 on 9 Jul 2011 Report abuse

    this isp has been running me round in circles for months. I lve 7KM from exchange and was getting average 750kps speed has now dropped to 200 kps . I ring support , get told its BT fault, Bt tell me its exchange fault but wont sort it due to bosses wont sanction equipment expense. I am then told to keep reporting fault by both postoffice and bt to escalate it to repair status. Have now recieved bill for £120 for unsanctioned bt "repair" of replaced internal extension lead. Postoffice customer services basically called me a liar on phone and was not at all interested in my account of circumstances. Complete bunch of incompitent t**ts. avoid these cowboys at all costs.

  • unhappy

    by rita zetter at 19:07 on 23 Jun 2011 Report abuse

    i had post office broadband connected at my mums ,then had a computer techniction set up avtech cameras and dvr as my mum is 86 and has alzhimas it worked but he said to ask for a fixed ip address as i need to be able to check it anywhere when i phoned and asked i was told that the post office can't do that and if thats what i want i will have to go to another company as the no is continualy changing i now have no view of my mums i find it very strange that the post office are offering so many diffrent things and they can not do this for an existing customer.

  • unhappy

    by Ian at 21:04 on 16 Jun 2011 Report abuse

    If the service from the Post Office is so good, how does anyone know that the Customer Support is any good - surely they would never call them? I emailed the complaints department 2 months ago after not even getting acknowledgements from their Customer Service department.Guess what? Their Complaints department did not reply either. I resent the email a month later, still no reply. I resent it a third time, and someone actually called me today - very apologetic, and admitted the original problem I had reported was quite widespread and had been on-going for several months.
    And that's good service? I think not.

  • happy

    by Sharon at 16:47 on 16 Jun 2011 Report abuse

    I can highly recommend Post Office broadband and phone service. It is half the price that we were paying BT, twice the speed and we've had only a few issues over the years of service from them. The main reason we are delighted with the service is because they have a UK based call centre. It is wonderful to speak and by understood by your service provider. Apart from the price of the BT line the offshore call centre was nothing short of horrific. Reading from scripts and not understanding us at all. Please support UK based businesses keeping jobs on our own shores and all the tax pennies and wages coming into our economy.

  • happy

    by Nick at 10:37 on 10 Jun 2011 Report abuse

    Maybe I am very fortunate defenetatly not a post office employee nor with any interest, but I still maintain the service ( Phone & unlimited broadband ) I get is good value and the tech. servive I have received in the past was excellent, 347 comments some by the same person and not all negative does not strke me as a large percentage of the customer base.

  • unhappy

    by Retired teacher at 18:51 on 23 May 2011 Report abuse

    I too have the same problem with email stopping every evening but have given up reporting it to the Post Office as they just told me they don't support Outlook, Outlook Express or Thunderbird.
    I even tried using webmail from my mobile phone but that also stops working in the evenings - that does not an email client. I also tried using their "My webspace" facility but despite following their online instructions to the letter could not get it to work. I emailed their support staff and when they eventually replied was told - we do not support this!. What do they support then? Hopeless. I will be changing ISP in the very near future.

  • unhappy

    by Steve Jarvis at 23:32 on 22 May 2011 Report abuse

    Neil, Andy and Mr Lewis, please note the comments made by stmartinsdiver, this is the normal experience of the dreadful service form this dreadful company.

  • unhappy

    by stmartinsdiver at 21:16 on 21 May 2011 Report abuse

    Our Post Office email still stops working every evening without fail at 2007hrs. This has been the case for 6 months + The PO Customer Support person I have spoken to agrees it is a Post Office problem but tells me he is unable to convince his support staff to investigate despite the fact he knows this is a problem expeienced by numbers of users. I certainly agree with the comments made by Steve Jarvis - if you have problems with their service, support is virtually non existent.

  • unhappy

    by Steve Jarvis at 23:04 on 20 May 2011 Report abuse

    Neil, Andy and Mr Lewis.

    You are either:

    A) Very Fortunate or

    B) Post Office Employees

    If you care to look at this thread going back to 2000, (you can do this by viewing all comments 343 comments) you will see that this scandalous company has a long history of appalling customer service, which goes back right to the point they started offering Broadband.

    I was previously an extremely happy customer of theirs, when they only offered a phone line service, however, all that changed when I moved my broadband service over to them. From the moment I moved their service was dreadfully slow and trying to get any form of help from them was so frustrating, but I do not want to go into my dreadful experience, readers can read my comments if they go back through all of the previous pages on this thread.

    My experience with some others though, just pales into insignificance. If you are really considering going with this company, look through all of the past 343 comments, there are far more bad than good and some of them beggar belief. Enter into a contract with this company and the only way out other than to let the contract run it`s course is th threaten or acutely take legal action against them in the small claims court for non performance of contractual obligations and breach of contract.

    As I say Neil, Andy and Mr Lewis, you may have been the lucky ones, but by god there are some people who have suffered badly at the hands of this company, they should not be dismissed so lightly.

  • happy

    by Andy at 17:29 on 20 May 2011 Report abuse

    What can I say, I work in IT, generally supporting leased lines, symmetric connections etc etc, post office broadband is stunning. My connection is fast, I have only had a period of about 1.5hrs downtime in the last 2 years and it is a faster connection than some of the schools I go into have. I would recommend them to anyone, keep up the good work POBB.

  • happy

    by NeilC at 15:14 on 18 May 2011 Report abuse

    I've been with Post Office broadband + phone for 18 months and have had no problems whatsoever. This is a cheap "no frills" unlimited package with a basic router/modem. I don't use any of their services like email, but if you just want the BT leased pipe for less than BT charge then this will suffice.

  • happy

    by Mr Lewis at 22:09 on 12 May 2011 Report abuse

    I have been using the post office broad band and home phone extra for over 2 years now.
    Normally i only review things when things go bad! but in this case they have given me excelent service. A few days ago we have seemed lost our wireless signal. Spoke to the post office tonight and normally i would expect to be told to go and buy another one. But they are going to post a brand new router to us. Just a bit shocked at how good they are actually. Thought it would make a change for me to write a good review for something rather than bad things!

    I have been with a few other companies, force 9, (plus net) freeserve, and i have to say post office is much better. The internet speed we get with them is also good for our area, but i have to say i did have to speak to them at the begining to sort that.
    I would recomend them to my friends!

  • unhappy

    by Nicola at 22:03 on 24 Apr 2011 Report abuse

    After 10 months of suiffering an appaling service we will be cancelling. We have done everything they ask and have made over 40 calls to them and they NEVER ring back. We are running at 135kps and takes ten mins to log onto hotmail. We have even now, after they suggested we do it, switched to wireless and invested money last week to do this. It's slower than ever. They never answer any letters and npow we have written to WATCHDOG and getting trading standards involved. NEVER go with Post Office boradband, It's terrible!

  • neutral

    by Terry Godfrey at 12:50 on 18 Apr 2011 Report abuse

    Hi Karen

    These are the settings I use for my email client:

    Mail server incoming: pop3.mypostoffice.co.uk
    User name: full PO email address
    SMTP Server (outgoing): smtp.mypostoffice.co.uk

    I have to say that apart from a problem with their Self Care portal which caused my In Box to disappear every time I tried to access it which P.O took 7 weeks to rectify, on balance I have had reasonable service from P.O since starting almost 3 years ago.

    The connection speed has proved to be very reliable and when a problem developed with my modem I had a replacement delivered within 48 hours

  • unhappy

    by Steve Jarvis at 9:19 on 18 Apr 2011 Report abuse

    Hi Karen,

    Re your post, I wouldn't bother, just tell your neighbour to start proceedings againt PO straight away to get out of the contract. Just click on `show all 336 Post Office Broadband reviews` and you will see what I mean. Reports of absolutely appaling service and support from this bunch of cowboys goes back right to 2007, when I think they entered the broadband market. Only grief will come to anyone staying with this mob

  • neutral

    by stmartinsdiver at 22:28 on 17 Apr 2011 Report abuse

    What do you mean by addy?
    pop3.mypostoffice.co.uk smtp.mypostoffice.co.uk
    username email address e.g. [email protected] + password
    Setup details can be found https://account.mypostoffice.co.uk/postoffice/onlineHelp.do?method=emailSetup#1.1

  • neutral

    by karen statham at 10:45 on 17 Apr 2011 Report abuse

    i am trying to set up the post office broadband for my neighbour, can anyone tell me what the pop code or addy is also the smtp addy. as it does not want to work.

  • unhappy

    by stmartinsdiver at 23:27 on 14 Apr 2011 Report abuse

    Re post by Mike - I have been sending the Post Office support staff evidence that their email system rejects logon attempts from 2010hrs every evening without fail. It eventually resumes between 2130hrs and 2200hrs. You may like to email their support staff and mark it for the attention of Andy Cleghorn who has been passing my data to the support staff who seem to refuse to accept that this is a general problem.

  • neutral

    by mike at 20:51 on 13 Apr 2011 Report abuse

    Every evening approx 8-10 pm Outlook Express fails to log on. Contacted post office (my ISP provider) , they did not know what I was talking about-neither did they care. Whats going on?

  • unhappy

    by Very Frustrated customer at 15:33 on 4 Apr 2011 Report abuse

    I wished I had read some of the reviews here before signing up with Post Office Home and Broadband package. It was a total disaster right from the off. To start with the welcome pack didn't arrive. Then when I queried I was told that for some reason the broadband part was cancelled. So I have to wait until my phone line was connected before ordering the new broadband service, which will take at least another week. We had already waited 10 days for the phone line to connect. When I asked why can't they un-cancel the broadband so that it will be live together with the phone line, they answered No Can Do, and I just have to "take it or leave it", although it is totally their system's fault that the broadband was cancelled.

    Well I have left it. Have now cancelled the whole thing with Post Office and urge anyone thinking of connecting to this service NOT to do so. Their customer services are appalling. If I had connected to BT I would have a line and broadband already!

  • neutral

    by simon fitzpatrick at 14:19 on 4 Apr 2011 Report abuse

    yes, I know that your circumstances are different, and I'm sorry that I can't offer a solution. I'd have thought that something like your problem may be related to conditions local to either your end or at Mypostoffice end. There's an old joke, but I've actually seen this, where someone (maybe a cleaner) arrives at the office to do some cleaning. What happens is that they go into the server room, find that there's no spare mains plug, and pull out the nearest one so that they can plug in the hoover. At which point someone's service dies! And then an hour later when they've finished, they unplug the hoover and replace the mains plug that they took out. And service gets restored. You'd have to me inside the Mypostoffice room to see that though.
    Good luck.

  • neutral

    by stmartinsdiver at 13:47 on 4 Apr 2011 Report abuse

    Thanks for the thought/suggestion from simon fitzpatrick, but we are on Post Office Broadband. That's part of the frustration. We connect first time everytime to 3 other ISP's and send and receive email without any problems. We only get problems connecting to the PostOffice server - at about 2020hrs every evening we get a timeout when requesting a connection (Outlook automatically checks for new mail every 5 minutes). Normal service generally resumes sometime after 2200hrs but during this time we still connect/send/receive emails without any problems with 3 other ISP's - its only the PostOffice connection that fails asking repeatedly for our Network logon & password.
    All day long and overnight - no problems at all, its only in the evenings.
    I would have thought that as it is so predicatable and consistent and only happens with the Post Office service that it should be an easy one to pin down, but here we are several months later with no resolution in sight nor any real interest or concern being shown.

  • neutral

    by simon fitzpatrick at 13:11 on 4 Apr 2011 Report abuse

    @Terry, Jeff, Answer1 (and also for the benefit of Stmartinsdiver) -
    Re my problem that I reported sometime around Feb 22nd where I couldn't get my in-law's email at Mypostoffice.co.uk to be sent by Microsoft Outlook, but I could receive emails by it. I have made some progress, and possibly have an answer. Your mileage may vary, but this is what I found -
    1. When I reported the original issue, I was using my in-law's laptop on my own broadband line (which is provided by Sky). The symptoms were that the email client (Outlook, Thunderbird, Eudora etc) could not connect up to the smtp server smtp.mypostoffice.co.uk, but it would connect to the POP3 server. Thus I could receive email but not send it. The web-based email was ok, but not 3rd-party clients that used POP3/SMTP.
    2. When I visited my in-laws (it being mother's day at the weekend), Outlook was behaving correctly, having managed to connect up to the smtp server. It would send emails perfectly.
    3. My guess is that Mypostoffice.co.uk is screwed down so tightly that you can only use POP3/SMTP email clients when you are connected to a Mypostoffice broadband line. Anything else gets rejected at the server end. This is probably a deliberate move on behalf of Mypostoffice.co.uk to minimise spam etc.
    4. The words "all's well that ends well" doesn't quite describe it. I'm still disappointed at the very poor support from Mypostoffice.co.uk, but at least I can understand what is happening,
    Hopefully this info will be useful to you too.

  • unhappy

    by stmartinsdiver at 9:38 on 30 Mar 2011 Report abuse

    We've been with the Post Office for a number of years. Plus points: The Broadband service is fast (7.Mb) and has been reliable On the negative side we have had numerous problems with their email service, which stops working every evening without fail for a period of about 2 hours. After being told they did not support Outlook Express (We use Outlook and had told them this) we were eventually asked to try a different mail Client and they suggested we use Thunderbird. We duly downloaded and installed this and got exactly the same problem. We have 2 desktops and 1 laptop and use 3 other ISP's - we have no problems at all with connecting and sending and receiving email with any of the ISP's - only the Post Office, yet their support staff still seem to think it is our problem rather than theirs. This has been going on for months now. It often takes weeks to get a response to emails from their support staff yet despite admissions from some of their more helpful people that what we are experiencing has been a known problem we are now haering that it is no longer an issue. Common sense and all the supporting evidence we have supplied show that it can only be a Post Office problem but all we get from them for the most part is a total abdication of any responsibility to resolve the problem. We also get multiple emails from the Post Office telling us our monthly bill is ready - we've been pointing this out every month for almost 2 years yet still they come in pairs or 3's and yet nobody seems the least bit interested although something is clearly amiss with their system. Not a big deal - just another irritation adding to our frustration.
    Why don't we change supplier? Simply because other ISP's Broadband + Homephone for our area is considerably more expensive and we've got used to working around not having email in the evenings and it's never a problem during the day or overnight. If their Broadband was unreliable or slow we'd be off like a shot. as it is we intend changing ISP as soon as a comparable package becomes available to us.

  • neutral

    by RD at 10:10 on 26 Mar 2011 Report abuse

    Having signed up with the Post Office I was full of hope that they would provide the service they promised. I have to say that from day 1 it has been a distaster. One is left for typically 20 minutes or more trying to get through to their customer services. E-mails virtually never get answered, no-one is there at the weekends in many of the departments despite them claiming that their phone lines are open at the weekend. Staff are arguamentative, rude and adopt a very "take it or leave it" approach. Technically the service is also very poor. The line speed is so slow that it cannot easily support Skype video (not a problem I had with my previous supplier). I have even had my line service restricted by mistake! I have now changed to another supplier and I have to say that the service on all fronts is an order of magnitude better. From a cost point of view they are also very expensive. The charges for phone calls over and above the monthly costs are far far higher than anyone else.
    I definitely regret signing up with the Post Office as their marketing hype falls far short of the service they deliver and their costs virtually doubled my phone bill from my previous supplier.

  • unhappy

    by I Know Things at 23:45 on 8 Mar 2011 Report abuse

    Might i just fill you all in and settle a few arguments you all seem to be having.......When you ring Post Office you are actually ringing an outsourced company called Logica, this is a BT buisness and from conversations with the staff they are based in wales. Post Office has outsourced everything to do with their phone/broadband service and quite frankly i believe they have absolutely no idea how shambolic the running of there service is! The senior management are only bothered about the profits where as Logica is only concerned with stats and getting people off the phone as soon as possible.....you find you are asked to write to head office for the most trrivial matters, this is purely call avoidance or the fact that the agent speaking to you simply doesnt have a clue! frankly you are all much better shifting from Post Office, at lest until they get rid of BT Logica! the price is cheap but there is no care for anything else and frankly maybe the chief exec should realise what a joke the service provided is!

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