It is very sad that so many PO broadband users feel negative about the service provided. I can't agree except for the self -care side it does require some improvement. Having used the post office broadband extra and phone bundle for a year now I can only say it is all I could wish for. Every time I required help it was professional, accurate and solved the problem, last time a week ago at 3 AM talked to a guy named Ernie for more than half an hour and had my problem fixed. The phone setup is also fantastic, where else can you get free weekend calls to 40 countries and mobile UK, Canada and US phones. If you wingers know of a better service please let us know or belt up.
Post Office broadband Reviews | Page 7
Another person probably working nights at Post Office , representing Post Office he can only have a go at the person making comments as usual can not deal with problems on this site .So you want details , I will post all complaints and answers and all compensation received from Post Office for your GREAT SERVICE over the last three years as posted before , broadband and phone not bad but customer service and lack of knowledge dealing with problems non existent it,s a shame Post Office run it .
If you would like it in English , Editor of this site wanted a response from Post Office but seeing we have to believe he asked the questions there was no response on site or the reply did not help he has not made a comment . As they tried to contact Post Office before and they did not get answer I gave them a copy of letter sent by Post office so they could change advert on site because the statement was wrong .Yes me doing Post Office job.
@answer1 learn to speak English!!!! the comments you have made have no structure or sense. Please could you write things properly so people can understand the point you are trying to make. Or are you just trying to put a point in where its not valid?
I see still no answer from Post Office or Editor , like with post office falls on deaf ears just read comments .
UPDATE TO PREVIOUS REVIEW - harassment ongoing from Post Office for Broadband Charges for Broadband Service THEY COULD NOT PROVIDE. Elderly bed-ridden Mother being threatened with Debt Collectors for cash despite never receiving Broadband Package. Post Office Chief Executive informed of this - NOT INTERESTED it appears.
WARNING - DO NOT SIGN UP WITH THE POST OFFICE - LIARS, BULLIES, and RACKETEERS !! THAT'S THE FACTS FOLKS.
My elderly Mother signed up with the Post Office for Phone + Broadband in September 2009. However,they could not connect the Broadband service, so after many phonecalls and emails to Customer Services / Technical Services and a few weeks of lies / being messed around by them my Mother decided to complain to Otelo (Ombudsman) about their treatment of her and for being Billed for a Broadband Service they could not provide.
Now, after being harassed for over a year for Broadband Charges for the Broadband Service that never was provided by the Post Office, they have decided to cut my off my Mother's Phone connection - even though the matter is still ongoing with Otelo the Ombudsman. AVOID the P.O. AT ALL COST - LIARS + BULLIES. They will harrass you into ill health.
I tried this last night, both with Eudora and with Thunderbird, but no luck at all. Thanks anyway.
Never ever use them. They are the worst at connection, service and contactability. I have been with them five months, the connection has never worked, they say (since proven untrue) they cannot call you back so you will continually have to call them at great expense. Their custmoner service is non existent, their customer complaints department are lazy and ineffective and their IT support service has the recorded message "we are having connection problems as the moment" whenever you ring (20+ times in my experience). This will be the worst decision you ever make: please do not even contemplate it. Since I tried, loose term (obviously the broadband and telephone were never activated but they insist on payment because they cannot try and resolve any problem once they have your signature) to connect with them there has been nothing but hassle and non existent service.
To the Editor:
Could you please inform me whether you have received a reply from Post Office or not regarding complaints?
thanks for that. I'll give it a try tomorrow & then report back.
I use mozilla thunderbird on my laptop and an old Eudora client on my desktop. Both work fine.
Mail server (incoming) : pop3.mypostoffice.co.uk
SMTP server (outgoing): smtp.mypostoffice.co.uk
I vaguely remember at the start only being able to send or receive messages and I believe this was to do with settings of Secure Sockets. On Eudora send and receive settings are : If available, STARTTLS
On Thunderbird the securitysettings are: 'None'
Username is the same as my full email address
Hope this is of use.
I use an old version of Eudora 7 (V188.8.131.52) on one computer and the latest Mozilla Thunderbird on another, both work fine with PO. However I do recall in the early days that was possible to only send or receive and i believe this was due to Secure Sockets settings.
Mail server incoming: pop3.mypostoffice.co.uk
User name: full PO email addressaddress
SMTP Server (outgoing): smtp.mypostoffice.co.uk
Secure sockets when receiving: If Available, STARTTLS
Leave mail on server -yes
Authentification style: Passwords
Hope this is of use.
I have used Eudora for years and I like it. The thing I don't like is that it slit attachments from origiginal messages an keeps them in a separate folder.
@Terry and Jeff
Terry, I've had no problems with the Self Care portal (other than its bad, clunky design). That bit seems to work ok for me. If you don't mind me asking, what mail client do you use at home? and, more importantly, what settings do you use for POP3 & SMTP? That'd be useful for me.
Jeff, yes, I have that habit too. My in-laws, on whose behalf I am doing this, are happy with the normal internet access, and would probably put up with being fobbed off by Mypostoffice support, but I'd like to get them to use a "proper" email client. Personally I use a much better ISP.
I'm not really interested in Ombudsman etc, I know it would end (and start) in frustration. I'll get the in-laws to vote with their wallets.
Thanks for your comments though.
Has anyone experienced not being able to access their InBox when using the PO Self Care portal?
On my account, every time I attempted to delete a message or move a message to another folder the InBox and its contents would disappear sometimes for several days. Logging out and back in made no difference. Using a different computer or browser also failed. (I use an email client when at home without any problem but am frequently away so the Self Care Portal is important)
It took 7 weeks of constant emails, telephone calls and two letters of complaint before it suddenly started to operate. I can only assume that some software became corrupted but why did it take 7 weeks to put right?
I've been watching these comments for the last 18 months having given up seeking any help from the Post Office.
Fotunately I don't need their email and only use their broadband internet connection which has been fine so can access web based mail services.
Yes, I went through weeks of unreturned calls from technicians that knew less than I did about internet protocols.
I actually contacted the Ombudsman who threw so much red tape at me wanting detailed info about the phone calls I'd had (or not had effectively) copies of letters I'd sent etc. so I gave up the idea of taking the complaint any further. I wonder if there's any vested interest here?
I never thjought I'd say it but here is an organisation that is as hard to lodge a complaint against and get some action as Ryan Air!
yes I already have, and also numerous other sites too. I appreciate your help (yes, eggs again) - the results seem to point to a problem with the Mypostoffice SMTP mail server.
I have tried Mypostoffice help, both website and email, but they just keep telling me to check/adjust my settings according to their help pages. Followed by them saying that they don't support 3rd party email clients. Not really any help at all.
What I really need is some input from an existing user of Mypostoffice.co.uk that uses a 3rd party email client to access their mailbox using POP3/SMTP. I'd like to know what their settings are.
I strongly suspect, though, that although everyone's help is appreciated and acknowledged, I bet no-one else has made it work either. Not because of a configuration issue on the client side, but because of a problem at the Mypostoffice end. I wish I could be proved wrong.
Have you looked on Microsoft site ?
probably eggs again .
Thanks for the reply, but, yes, the comment re eggs is very appropraite here. Any assistance is not unwelcome though!
I am not a PC novice, and there is "good" help shown on the Mypostoffice website at https://account.mypostoffice.co.uk/postoffice/onlineHelp.do?method=emailSetup#1.2
But, I still get the error even after following those instructions.
I used to use outlook 2003 and now 2007 never had problem .initial set up had problem
put in smtp wrong ON internet explorer must put in complete pop3.mypostoffice.co.uk,
smtp.mypostoffice.co.uk never had to before must write in hole line including pop and smtp.probably telling how to suck eggs ?
Hello. Is anyone using Mypostoffice.co.uk with Outlook 2003 as their email client? I am very savvy where PCs are concerned, but I cannot get Outlook 2003, not Outlook Express, to work correctly with Mypostoffice.co.uk. The symptoms are that I can receive emails on the POP3 address, but cannot send emails using the SMTP address. The webmail works ok, so it's not a password issue. I have tried using Mypostoffice.co.uk's online help docs and also their support people, but to no avail. More holes than Swiss cheese, or, maybe, about as good as a chocolate teapot! Has anyone else got this to work? What are your server settings? I don't want your actual email addresses/passwords, just the server names/config settings.
I left Virgin Media because there are a lot of hidden charges that they do not tell you when you sign up. I had trouble with the installation has well. The final straw came when they said you will be charged for a paper bill. While on your site they seemed to have mellowed a bit,but has i said when you join them it`s a different matter. I am with the Post Office now, and they are starting to be awkward. I feel sorry for the customer who had a lot of trouble with them even have to she left. To be quite honest this should be Nationalised. You are doing a good job but you are up against Million Dollar companies.
I am not allowed to put the names of royal mail names on this site even though it is all on there site .If you go on Royal Mail group site then click on who we are and then on find out about our group companies and then on Group Executive Team and you will see a list for Post Office Managing Director
HOPE THIS HELPS IF THEY DO NOT TAKE IT OFF .
As you have noticed I wonder if they did contact Post Office ? or maybe they did but not get a return call or they did not know what they were talking about .Maybe they could not contact the same person twice but reading the survey they have no problems ?
I was happy with my service for my phone and broadband,my problems came when i moved house,i applied to take my service with me,1/2/2010,after weeks of trying to get my service on,includeing the local assistant post office manager ringing several times over a period of weeks,i had to admit defeat and go with BT in June,my phone that should have been off at my previouse address was still conected in April,as the person liveing there could,nt get her phone connected because of it,anyhow,each time I had a bill from the PO for broadband,I told them i had never had it at this address (previouse bills were paid)they said dont worry ignore it,I asked for this in writeing,each time was told yes,to no avail,then in January this year had a bill for £180 for Broadband from February to September as they say,this was the term of my contract,now I have a seven day court notice from a solicitor,I am a pensioner and dont need this hassle,I tried every way I could to keep the Post Office service,the fault was with them,I found most of the people i spoke to very rude and abrupt,it could be a good service but definately needs a lot of sorting,I have contacted a mediation service but try as I might,cant find out who is the head of post office communications,the assistant Post Office manager who tried to help me,was also disgusted with the service I recieved in trying to sought things out.
Have explained the problem to p.o several people told me several different things and all had a different interpretaion of what was on their system, I know I am in the right but I feel like the problem isn't going away. Am waiting for a formal reply from billing and will post on any news or if the problem gets resolved.
I have sent more than 10 emails and I just received auto responses. I do still wait for Editor's message regarding PO reply :)
I am very very dissapponted about service quality. Ignoring emails; rude phone conversations... Its unbelievable...moreover; I donot understand why people donot take action. Why dont we all arrange a meeting ? We can go to the Head Office of PO and drop off our complaint letters?
Still waiting what Post office has to say ?
To everyone experiencing post office charging them double MAKE SURE the sort it out before you leave them. I was with post office up untill 18months ago, the double charge is down to a exta line being added to your account (mine wasn't even a p o customer) when I left them they told me I would owe £100 for the remainder of the contract. 18 months later and today I recived a call from debt collectors asking for £500!!, turns out the second line was never removed and once again I am waiting for p.o to sort out their abismal service. If your thinking of joining post office DONT!! and if you are with them now I have felt and am still feeling your pain.
Whatever you do don't go with the post office. Whilst their service worked, all OK, once I had a problem they couldn't have treated me more badly. Utter contempt. I have made 35 phone calls, written 2 emails, and have had to write to them regarding it all. Still they haven't bothered replying and at every turn they treat their customers with utter contempt. Please please don't sign up with them they couldn't care less about service.
Hi to Matt the Editor,
A bit of a shame you have felt the need to do what you have done,
There is no slagging off of anyone at PO on my part, I actually praised one guy who was very helpful, but I do have all of my letters and emails as proof of what I say with regard to two individuals who to this day have still not responded to my recorded post letters.
Editor - Matt Powell
Sorry, I missed that part, it's been removed now.
Lots of ISPs advertise on our site, doesn't mean we condone anything they do (or don't do). We provide an avenue for users to post their experiences, good or bad. In situations like this we do try to contact the company involved.
As I said, we will try to get a response from Post Office regarding the complaints.