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  • happy

    by rosebud at 18:05 on 8 Jan 2007 Report abuse

    I have the 16Mb service that costs £10 per month if you have Sky TV.

    It actually started working 3 weeks after it was supposed to but I am sure that was down to BT not switching the right switches at their end.

    The service is variable, during the day it is OK but the connection speed deteriorates around tea time. The upload speed is always very good.

    Sometimes it cuts out altogether and the router has to be re-started.

  • happy

    by Phil at 18:03 on 8 Jan 2007 Report abuse

    After eventually receiving my router to get going (waited a month), I had major difficulties in getting it working, it kept cutting out and for long periods zero connection. After 4 phone calls at 45 mins a time to their tech department I got a call from a chap quite high up, turned out my router was faulty and I needed a new one, since then it's been fantastic and I haven't had a single problem, speed is super quick in every department. Having now experienced their service in full flow, for £10 a month it's well worth it. I just wonder how long it will remain at £10.

  • happy

    by DESPERATE SKY USER at 18:01 on 8 Jan 2007 Report abuse

    I have Sky max broadband and I have nothing but trouble Contact with Customer Services has proved fruitless even though it was on the 08000 51 25 95 ( free) number but now I cannot ring this from my area ( Sky has Banned me?) directing me to a 0870 number so they can still gleen money from me for no service. The E mail server has problems and I cannot enter the home page due to the password being rejected so the whole broadband is useless to me even though I have written to Mark Anderson Marketing Director outling my problems .. to date no response.......

  • happy

    by Marcell Cameron at 17:58 on 8 Jan 2007 Report abuse

    i have sky internet and it is rubish because the box that they give you is password protective so i can't get in to it to change some setting & it has gone so slow i cant even sign in to messenger the speed of it is like 256k not 5mb witch is what i can only get for were i am.

    i tryed my old adsl router and it fine's that the internet is there but you can use it at all and + sky dus not even give you a username/password.

    i recomend that no one should get sky internet at all.

  • happy

    by fanny at 17:57 on 8 Jan 2007 Report abuse

    i have had the 8mb service since sept,@ first it worked ok but since november i have been unable to access the sky site not to get my email or even for help does anyone else have this problem

  • happy

    by Steve at 17:57 on 8 Jan 2007 Report abuse

    Ive got the 16mb package ,though I was told my line can only handle 9.5mb .The connection cuts out so I was thinking that was the problem ,The speed is supposed to level out to find its right speed for my line in the first couple of hours but still wavers around 15mb. But as another reviewer has found they have a dodgy router I will look into that. The speed is fine, pages dont load as fast as the did when I used Bulldog (8mb) or even aol (2mb) which is maybe due to the black M in my toolbar. Downloads are fast though ,16mb is overkill in most cases though as most servers will only give you a maximium 250bkps download anyways ,or is that just me I dunno????.

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