« back to Sky Broadband

Sky Broadband Reviews | Page 3

Sign up now. Call: 0800 840 5386
  • unhappy

    by Dee at 11:56 on 3 Feb 2011 Report abuse

    I used the Sky e-mail facility to cancel broadband and then the TV on separate option. They acknowledged that the broadband was cancelled as it is a legal requirement to issue a MAC code. The TV on the otherhand they denied receipt of the cancellation notice. I cancelled my direct debit after the payment was sent to cover my notice period and was then sent more bills to cover the service they continued to supply without my approval. I have now had a final demand before being referred to the a recovery agency! All this due to their own poor service. They are adament that they did not receive the cancellation for the TV and I have no way to prove this as it does not save these messages on the system but how is it that within minutes of cancelling one it doesn't accept the other. The answer is that they get more money from customers trying to leave their service. In fact we are being blackmailed to continue paying due to additional costs from a recovery agency.
    There is little wonder that they make so much money and the Government are looking at expanding their empire...I certainly hope not...they should look more closely at their malpractice!
    I do haved to say that I had been warned about their continued removal of funds after termination and that was the reason for cancelling the direct debit. There are still some people out there waiting for refunds long after their complaints!

    Aviod Sky...or use them at your peril!

  • unhappy

    by robert gordon at 21:01 on 30 Jan 2011 Report abuse

    unable to comment on sky broadband as although I have their full package SKYPlus, telephone and broadband, skybroadband still not available in my area after 2 years so have to pay the premium fof a pathetic 1.5Mb from BT.
    sky still unable to advise when their broadband will be available here postcode is EH19 not far from the centre of Edinburgh

  • unhappy

    by Donna at 9:36 on 10 Jan 2011 Report abuse

    OK if nothing goes wrong ! Technical support and customer service .....nightmare was left without broadband for over a month cost me a fortune in calling them so stopped my payment and services then they repeatedly billed me........

  • unhappy

    by diane at 21:51 on 21 Nov 2010 Report abuse

    I signed up for sky on nov 1st 2010, all services tv, broadband and phoneline. The phone and broadband are absolute rubbish, if the broadband actually manages to connect, then the phoneline is inaudiable there is so much interference on i,t when the broadband fails to connec,t which is often, it completely knocks out the phoneline so you cant ring out. I have rung sky on my mobile so many times it has cost me a fortune. I have finally had enough as I was within my 31 days cooling off period I cancelled the whole lot, it wasnt easy. The customer service persons kept lying to me saying that I had to keep the contract as I signed for 12 months this is a pack of lies you can cancel anytime giving them 31 days notice just keep on at them. I eventually got to talk to a young lady who knew her job and was extremely helpful and professional she cancelled everything for me and ive gone back to virgin where I know the broadband and phoneline works

  • unhappy

    by Sarah at 13:32 on 19 Nov 2010 Report abuse

    They are thieving criminals as far as i am concerned!! 90% of people who i know are unhappy with the service they provide, which should be investigated by Wathchdog for sure!

  • unhappy

    by Ryan at 19:10 on 16 Nov 2010 Report abuse

    I wholeheartedly agree with all that has been said! I really think that Ofcom should get involved as they are a joke! And as for there "helpline" please!!! If you are considering getting sky broadband please for the love of all that is holy dont!!!!

  • unhappy

    by Adrian at 10:09 on 13 Nov 2010 Report abuse

    Had a consistent but slowish service for not a great price for a couple of years, but finally stopped working. Did the usual diagnostics over the phone with no joy (even though it was clear there was no internet service), then started working again on it own (service resumed). this prompted me to change asked for a MAC Code. This is where the run around started and it became a battle of wills (put on hold to wait for the number for 1 hour 20 mins and then being told it needs to be sent in the post. Infuriating!! looking for a new provider and will change as soon as the mac code arrives as promised. Moving and taking the phone service with me!!

  • unhappy

    by Sabrina Khan at 16:21 on 12 Nov 2010 Report abuse

    SKY broadband lite is a big con, as soon after the first month SKY tries to force customers to " upgrade" to unlimited broadband. They do this by inflating usage figures for broadband from the second month of the contract onwards, and because of this I have reported them to OTELO. Therefore, beware of the "free broadband" trap--- it's merely a bait to reel the unsuspecting punters in.

  • unhappy

    by richard at 10:12 on 10 Nov 2010 Report abuse

    theres no point me writing loads of lines,complaining ,i could just copy and paste evrything else what has been said on here...apart from where someone said it was graet ....yeah right !because it is all true.i think its about time watchdog and ofcom got involved,sky must be laughing there socks off while lining there pockets with our hard earnd cash which is a payment for them to supply us with utter crap....not good ,sky broadband has got worse over the years not better...all in all i think sky broadband needs totaly closing down .con artists and freudulent. as soon as my time is up i will ,and cant wait to move to another supplier

  • unhappy

    by Amanda at 12:43 on 28 Oct 2010 Report abuse

    I also never usually comment on these sites and in the past have had excellent experiences with Sky (unless you ever want to call them, finding a number and getting through = no chance).

    I recently had Sky broadband installed, after the 10 day "levelling" period where they decide what the best speed they can offer you is, they decided that 0.3MB was about right. In the centre of Wimbledon, London. Pathetic. Called to complain and ask if there was anything that could be done - no help at all, told me to push some buttons on my PC to make the 0.3MB seem better, which is shocking when they advertise up to 20MB, which I understand most people only get around 2MB but that is a damn sight better than 0.3MB which won't even allow me to stream on YouTube which I think is the most basic of requirements these days. Cancelling and moving.

  • unhappy

    by Karol at 16:28 on 24 Oct 2010 Report abuse

    Please please dont trust Sky, i couldn't use my internet since 15 days ago, and then i have been calling them everyday, they promised me to call back the day next every time, but they never call back, now i am considering change the company, and never ever use SKY again. The worst services i have ever experienced. So inefficient.

  • unhappy

    by Jo Parker at 17:22 on 16 Oct 2010 Report abuse

    My anger and frustration with Sky is so enormous I dare not start ranting here - I simply wish to warn people to stay well away from them and never to believe anything they promise you at point of sale

  • unhappy

    by Jane at 1:00 on 24 Sep 2010 Report abuse

    I have had sky for many years and have tried cannceling too many times and then my line gets blocked so i give up, my daughter needs to use the internet due to being ill and unable to go to college and when it came to needing to call a ambulance for my daughter i soon realised my phone had been cut off aswell. I found out that the whole of my area with sky is down and i think it is a joke i am beyond angry. I have not had a phone line or broadband for over a week now so it is not exactly helpful when the hospital have to call me with updates about my daughter im a appalled and sickend by sky i have tried calling them a number of times and always seem to get cut off. They are useless the only way i can get on the net is using my daughters mobile as a modem and that rarely work. Not happy at all

  • unhappy

    by Steve Arpo at 22:41 on 23 Sep 2010 Report abuse

    I never normally comment on sites like this, but please please take my genuine comments seriously. My experience of Sky echos those of many others here. Sky ought to be taken to the cleaners for their hopeless broadband, 'service'. Although when using on of the many broadband speeed testing programs Sky broadband might appear ok or decent, I can tell you in practice it is a total nighmare. It reduces your browsing experience to a nerve-wrecking series of stutters and hellish disappointments. I have been in communications and computers for over thirty years and can say in all honesty that very often Sky broadband is reminiscent of being connected via an old 33.6K modem. Sky - Hang your heads in shame - You know what you are up to but you just don't care. Shameful.

  • unhappy

    by Phillips at 14:59 on 16 Sep 2010 Report abuse

    dont go with Sky; the customer service is pathetic and the download speeds after around 2 months or so go down (atleast for me) from a whopping 2.3 Mbps (June 2010) to an abysmal 0.37 Mbps (September 2010)...and they won't even give a damn to it when you ring them up...

  • unhappy

    by Tim Cook at 13:41 on 14 Sep 2010 Report abuse

    I would love to be even able to quote connection speed but after c7 weeks since I placed my package order I still have no phone line or broadband and have just been informed that it may take up to 24days to get. Their client service is appalling, and even more frustratingly they appear completely unable to do anything, anything to help or progress the order once there has been an issuue . . . . . worst customer service I have ever come across. I will be cancelling my subscription and looking else where!

  • unhappy

    by Dave at 13:38 on 16 Aug 2010 Report abuse

    I have been with SKY for just over two years. My Broadband speed has now reached an all time low of 0.4mb. I recently took up the unlimited broadband package of up to 20mb, so 0.4mb is a real disappointment. I did ring SKY but after having to go through the script with the advisor who seemed anxious to find a reason to blame the fault on me, he finalkly agreed to sort the problem. My download speed jumped to an outstanding 2mb but it soon dropped down to where it is today. My recommendation to anyone thinking of getting broadband try another supplier.

  • unhappy

    by adam at 23:13 on 10 Aug 2010 Report abuse

    been with sky at least a year was alright for 6 months the speed was down hill i did a speed test download was 0.80mb i was shocked and im not going to renew contract do not go with sky

  • unhappy

    by Mark Cuthbertson at 15:08 on 5 Aug 2010 Report abuse

    Moved to Sky from VirginMedia because I couldn't stand their tragically incompetent customer service but if anything Sky are worse. At least with VM they pretended to care, sky's attitude seems to be that they are the ones being inconvenienced because of you calling. I joined Sky 10 weeks ago and am still waiting for the router, just pathetic.

  • unhappy

    by James Vickery at 20:34 on 24 Jul 2010 Report abuse

    Sky has to be the worst when it comes to broadband. I have been told that i should be getting 8mb as i can see the exchange from my bedroom window but on average i run at between 0.4mb up to 2mb. I have called so many times to complain but constantly get fobbed off, even their call handlers admit that the broadband is rubbish. Unfortunately i am stuck with these now for a year but will be changing as soon as possible. I cannot stress enough how rubbish they are as providers and customers support, stay clear of these.

  • unhappy

    by Andy N at 15:19 on 16 Jul 2010 Report abuse

    We have been with Sky for nearly two years now on a combined TV, phone & broadband package. The broadband has got steadily worse over the last few months. It was so bad that we thought that it must be the aging laptop at fault. The new one works better but only at certain times of the day.
    The support is rubbish. "Your call will be answered by a consultant in 19 mins" does little to help blood pressure! Then we go through the same old script which involves unplugging everything including the phone which cuts off the call... GREAT!!
    Have lost all patience now and am going to move. The only question is to who.

  • unhappy

    by Frank at 5:35 on 16 Jul 2010 Report abuse

    2mb but running at .885kps did complain and got 1.313mbs
    dropped to .313kps. total waste of time and monies.
    initial £5 charge increased to £10 now £15 with a £5 discount
    SKY are con merchants

  • unhappy

    by John Doughty at 22:39 on 5 Jul 2010 Report abuse

    I would not touch any deal from Sky with YOUR barge pole! I got suckered into taking it with my sky tv package, it is so slow as to be unuseable at peak hours and I would definitely recommend you steer clear of this if you want a good reliable service!

  • unhappy

    by Paula at 4:50 on 21 Jun 2010 Report abuse

    Hi i joined with sky a month ago with the full package but the broadband is crap it keeps freezing and is useless. I have tried to get put through to customer relations i have emial them 5 times, phoned the sales team 5 times and have even posted a letter to them and i still can't get a proper answer. Honestly the worst company i have ever experienced.

  • unhappy

    by Adrienne at 1:15 on 13 Jun 2010 Report abuse

    It is CRAP. I can't listen to anything on Itunes to see if I like it, load a youtube video, nothing. It was not like this before, so I can't figure out what on earth they are trying to achieve other than drive us away in droves.
    It is a joke.

  • happy

    by david at 18:26 on 11 Jun 2010 Report abuse

    Sky broadband is one of the best, as now they have reduced the broadband Unlimited price to £7.50 (When taking Tv and phone) and Its a guaranteed speed, and there is no capping during peek times

  • unhappy

    by christina at 21:00 on 10 Jun 2010 Report abuse

    we moved house and it took them over 2 months to get this sorted, they sent me 2 forms asking for feedback on 2 of the countless occasions that i spoke to them..i gave the honest feedback saying they were atrocious and did they think me paying for calls when they promised to call me back numerous times and never did was fair? it was an absolute ball ache from start to finish, not once have i had a response, an apology or anything...they just dont care, and if it wasnt for the fact that i am now tied in for another 12 months i would leave tomorrow, its slow and i have now been told i am over my useage when i have never watched or downloaded a film, music or anything so i have no idea how that came to be....and they cannot tell me either..what a shocker!!

  • unhappy

    by clm at 13:55 on 7 Jun 2010 Report abuse

    Just been disconnect from my sky broadband and skytalk due to an error their end. After going through various departments for the last two hours have now been informed it will take 14 days to reconnect and I will need a new phone number.....!!!! My husbands works from home and the home number is also his business number, what is he supposed to do, no work for 14 days and reprint all his business papers. No one at sky seems to care, although they have taken the money for my broadband and sky phone up to the middle of next month. Extremely poor customer service.

  • neutral

    by Tony at 22:14 on 30 Apr 2010 Report abuse

    i really hate the fact that you pay for high speed internet and get really good routers but they still have the nerve to limit your access at peek times so that you cant even load videos on youtube or download music on itunes or even keep a solid conection when playing online games. im ment to be getting 54.0 mbps but im really getting about 1 mbps, why the hell do they limit you to the point where you cant do anything. and what hurts the most is in my area i can only get sky broadband so i cant even change isp's

  • unhappy

    by Rob Weal at 10:00 on 26 Apr 2010 Report abuse

    Been with Sky for last 4 years, service was ok (3mbps down/0.25 up) until I upgraded to unlimited. Speed dropped to 1/5/0.2 and they refused toeven look into it until I emailed them my account details. Switched toBT and get 11.2 down, 1.2 up no hassle and a wireless router that works

Add a review

Please describe your emotions in making this comment: