I am sick to death of companies that are allowed to rip off customers. The goverment dont seem to mind or be intrested in people having there hard earned money crowbared out of there pockets for complete shite services that are supplied by the likes of virgin media. There broadband is tad ammount to pilfering money from people who are promised a great service only to be totally ripped off! Off course the goverment will not interfer, The more money Branon screws out of use the more tax he pays to them.
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VM have started capping by postcode - I can prove it - for 5 days they have capped my services every night at 5pm till 11pm
I know my computers and network arent at fault - I am a senior network consultant engineer and have rigorously tested the entire data flow in and out and have worked hard to test various traffic flows across the internet in that time.
I just told one of their engineers that I consider what they are doing to be theft of services I am paying for since they did it without my knowkledge and without my consent since I am not contractually obligated to them longer than one month - I have been with NTL 3 years and since VM took over they treat customers like dirt the cat dragged in. I told the guy this - he said I will do something to your modem just a second - then the line went dead
I tested the network and what he did was to release the cap -
They are theiving scum at virgin media - I use about between 20 meg and 180meg a day and this is how I am treated ??
I had a great service with NTL with no problems. Since Virgin Media took over I took up their offer to upgrade from NTL 1MB to Virgin Media 8MB, it is absolutely terrible. I live very close to the exchange and am getting very poor speeds and continuous disconnections. Speed tests vary between 67Kbps to 160Kbbs, (yes Kb) Most times it runs at a crawl, it`s like being back on dial-up, pages take ages to load. I have sent many emails to Virgin Media for some help, and have had no replies. The trouble is that I cannot switch becauseI am tied to them on a years contract. How can they get away with charging people for a service that they do not provide!
What have they done to my servce.
have been a loyal customer with telewest for 3 year and been no there 10mb broadband for most that time with NO and i mean NO problems at all,then all of a sudden VIRGIN apear and BOOOOMMM
its like having dial up internet again.
REALLY HAVE TO GET THIS SORTED.
TIME FOR A NEW ISP I THINK
Until they started upgrading to the faster speeds I had no trouble. Supposdly on 8mbs but daytime it will max at 2.2mbs which is fine for me. Problems occur early morning and evenings when the speed will slow to almost 0 and dropout every few minutes
Contacting support is a waste of time as all they will do is send a sheet of things to try and try to blame your end telling you there is nothing wrong at their end or with BT.
What they do not tell you is that reason for the slow down and drop which is inadequate bandwidth caused by bunching too many broadband connections together (50) to maximise profits.
I have been with Virgin.net since they first started offering an internet service and all my customers know the address so I am reluctant to move but the way things are going I will be switching to one that can offer actually offer a service.
Best thing is to write to all the PC magazines and papers and let them know about Virgin medias false advertising claims.
Since Virgin took over, we've went from high speed internet to less than dialup. Up until midnight I get constant disconnections, webpage timeouts, email timeouts, and instant messenger disconntions.
I've sent three different emails to their customer support team online now and been ignored despite their "we will reply soon" promise after you've submitted your query.
This kind of service is absolutely atrocious. We "supposedly" get high speeds on speedtests but the fact that since this money grabbing bastard company railroaded NTL and Blueyonder - who DECENT companies - into their power so that they can rob us out of more money for services they're not delivering.
Definately looking into BT or something else now.
switched from bt broadband 512k to go on virgin 8meg broadband..... its slower than my 512k connection! REALLY not happy. it is cheaper, but its a lot worse! going to call them and complain, see if i can get out of the contract as they arent delivering what i'm paying for!
Well, my feelings relect many of those previoulsy stated. Since the change from NTL the service is poorer / slower and personally I think the general homepage layout "tacky".....so I ask an open question to Mr. Branson > "Are you reading these comments / are you listening to your customers / or in fact, do you care ?"
Just you carry on Ballooning and having a good time!
i pay £37 a month for so called 20mg i get 4mg if i am lucky, this has been going on for months even changed my modem still no joy, i am going to sky now plus it cheaper, i have been with ntl since 1999 am well peed off
We have been with ntl for years on 2mb broadband with no porblems, always good speeds, but now virgin has took over im having serious issues, it takes like 5 secs to open a page, and im getting lag while playing online games, these guys are scammers, i swear theyve got me on 56k but all the speed tests say 2mb.
DAM YOU VIRGIN MEDIA!!
well i dont know wot everyone is complaining about, i am on the 20mb broadband and i have the full rate all the time day or night, my download rate is always 2.25mb/sec dependin on what sites, unfortunatly not alot of sites are equipped to handle 20mb so it is limited, if u all want to complain just go to another isp. i give thumbs up to virgin media
Fairly awful service. I pay for 20Mbit but in reality get much less. It's 1:04am and am getting 27kb/sec to usenet, even Microsoft only comes in at 300kb/sec it should be over 2000kb/sec. You can't even phone anyone to speak to them about it without it costing a fortune (£0.25 a min) £5 odd will get yopu to speak to someone on the other side of the world who has spent 15mins in training and mastered the art of reading from a preprepared script which invariably starts with 5 mins of restarts even if you have already done them before you called.
VM have massive network problems due to oversubscription and its coming to YOUR neighbourhood sooner or later if it isn't already there. They'd rather spend money on advertising and expensive lawyers for their petty squabbles with Sky than provide users with a decent service. I advise you to steer well clear.
Poor. I pay for 2mb and get 256kb/s most of the time.
I have been with Telewest broadband 4MB for 6yrs without any problems Since Virgin media took over I have lost conectivity several times and when you phone up for technical support your told to get intouch with your Pc manufacturer as it is your network card thats not working your network card work or it dosent .Come back telewest
We've upgraded from the 2MB to the 20MB package and the highest that we get is anything around 8MB. But 8MB is not avaliable very often. During watching online TV Broadcast's and stuff, the connection would suddenly drop down to nothing. Or for example when I do VoIP-Calls, I have a clear hearing experience with the people I call, but they will hear me for about 3 minutes, then it starts interrupting what I say and goes on like that for about a minute, then it works for another 5 Minutes and then it get's slower again.
I at first thought my wireless connection is to be blamed for that, but it isn't!
Shame on you Virgin Media!
Wow, just.... Wow, Virgin media is really starting to annoy me, I've been with the same isp since 2000 and ever since virgin took over my so called 20Mb line, Its been really slow like 56k dial-up slow..... I struggle to get above 1mb of speed alot of the time AND IM PAYING £37 FOR A 20MB SERVICE. This has now going on for months and I am seriously considering going to another isp this is beyond a joke. Also they advertise the 20 mb line as "unlimited" yet when you dl more than 3gb(M = 350mb, L = 750mb) during 4pm-12am you get capped down to 5mb(I havent been capped yet and am still experiencing speeds of a 56k modem and the like), I'd be happy if I could even reach 5mb half of the time, This is a total mikey take to the highest degree.
I had loads of problems with NTL, constantly losing my broadband connection for the first six months. After lots of phone calls to support it was fixed and ever since it has worked great! I've not had it go wrong once since virgin took over, My broadband speed is 2mb and it shows as 2.1mb on the speed tests on this site. For the tenner a month I dont think you can beat the price for what you get.
Absolutely appalling service. I'm paying for the 8MB service. I'm getting dial-up or slower speeds. I can get a dial up connection for free. Sort it out virgin, the service is a complete rip off.
We switched from Demon broadband, which was excellent - always high (if not sometimes higher than the service speed!) download speeds.
Well what a shame! I thought Virgin were one of the few companies worth good comments but since they took over NTL I a useless Internet cable service> Yeah I know NTL were not the best in the world but they gave a good speed Internet service.
In the last few weeks the service is terrible. The technical help is now via a 25p per minute + 10p connection charge to a mud hut in India. You then get a I.T. Illiterate numpty, speaking broken English, reading fom the book of 'how to make this call cost the Earth' and get knowhere.
I feel like many of the others who have ranted in these blogs. My theory is they want to Kill Off the old domains (NTLWorld etc) by driving customers away....what a stupid and damaging game that is to play!
Get it sorted Richard Branson!
being a keen flyer i was happy when the day came i could fly on a new boeing 737 800 series painted in the virgin colors, the performance i expected from the aircraft where second to none, even the customer service was great.
so what went wrong ??
The planes are still great the service is still great but it only seems to apply to the virgin name in the air, down here on the ground things are not as they seem, not with virgin broadband adsl anyway, ive got a 8 mg account but only manage on average 0.3 mb
Sir Richard can you please check it out and sort out the broadband side of your empire otherwise ill only be calling you Sir Richard when im flying on one of your aircraft.
PS congratulations on your selection of beautiful air hostesses
Regards Dave Rose
I'm writing a caustic letter to the CEO - acting CEO, that is, the actual one left, and I'm not surprised - I've got a month's refund out of them at least. I wouldn't mind slow BB speeds - my connection has been dropping out completely for three weeks, and the 'help'line have given me four different stories. 'Waiting for parts' was my favourite. What a bunch of total wankers Virgin Media are, to be sure.
I'm so happy to have found this page, I thought I was the only one. What about this new 'helpline'?! 10p to connect and then 50p p/m or somthing? I couldn't believe it. My internet is akin to dial-up, and i'm on their medium package. ALso, all the on-demand stuff, usually it's quite good, not 'brilliant' as they say, but every other day you get 'on demand is currently unavailable' blah blah. So you phone up, and it's mumbai or deli or somwhere asking 'have you tried turning it off and on again' :op
I joined at the tailend of Telewest's tenure, and it was fine. Things have slowly degraded to the point where I cant wait to be shot of them. They're like the mobile phone network who would rather just let you run about from department to department, clocking up nice large phone bills, which they charge you for....its absolutely disgusting.
VIRGIN MEDIA. YOU. SUCK.
SORT IT OUT!!!!!!!!!!!!!!!
Disgraceful. The predicted increase in download speed (August for Wolverhampton), has not yet arrived; I suppose it's still August--just. Confidence is not inspired by the out of date "update" on their web-shite.
My download speed has never once come anywhere near to 10 mb. for which I pay £37 quid a month. If I get 5mb that's pretty good.... (and I've tried every speed test I can find, including the one they recommend). When you ring VM to query things they send you all over the place, try to blind you with science and generally fob you off. That's if you can get to speak to anyone human in the first place.
They have not replied to any of my 5 emails, and to one coronary-inducing 'phone call, when I requested the recommended upgrade modem they crow about on their web-site.
Changing ISP's is a real pain: 'phone, tv and internet all get screwed up, so I'm having to put up with their crap, which is insult to injury.
Well done Sir Richard.
30kB/sec download speed!!! And I'm paying for an 8MB line! I'm paying for Broadband, but getting worse than dial-up speed!
Virgin Customer Services' great advice was to unplug the modem for 24 hours. Didn't make any difference. Will be leaving Virgin tomorrow.
I have used NTL earlier and the services were not so bad,however,VirginMedia Sucks in the service they provide.I signed up for medium packages of BB and Tel and what i realise is that some muppet on the other end set it up for XL packages and actually charges me 15 pounds or so more.To add to this you call up their call centre and nobody is willing to sort it out rather just play the blame game.Totally incompetent i must say!The sales team are a bunch of low IQ high ego rats.I have been trying to sort out similar issues for my mates as Virginmedia set up 2 accounts for same house and sends two bills as well yet are not willing to acknowledge their shortcomings but instead apply an error correction fee!!!!Disgraceful!Shame on ya Virginmedia!!
Are VM advertising their service on "fonejacker" with their "service providings"? Im sure I have spoken to that guy on the helpline,and he was about as helpful as an ashtray on a motorcycle.Oh,and what a moneyspinner the helpline must be for them.."lets charge em,then screw with what byonder had built,and then if we pretend to offer 20mb,and actually give em dialup-we can rake it in from the helpline" Stand and deliver to the new internet highwaymen..another one of Bransons ideas lost its gas
Upgraded from a 2Mb connection to the 20Mb XL package. Being charged £29 for something that is equally as slow as my previous package. So far no explanation from Virginmedia as to why I should be paying the extra money for something that hasn't improved my internet experience. A complete rip off!
Shocking Service and really bad customer service!Im leaving as soon as my Mac arrives,im on the Virgin ADSL service.My line is rated at 5mb and thats what I got with my last supplier Pipex.Lucky to get a ping lower than 200ms and download speeds drop to around 25kbps.AVOID IF YOU CAN!
I find it quite shocking that a large number of people think that because it says 10mb that they are going to get 10mb. Divide it by 8 and that will give you a hint at what your download speeds will be. The 4mb giving 800kps is running quite well. There has to be error checking on the download so for every 8 bytes you get 7 error checking hence the divide by 8.
I'm paying £30/month for their 20Mbps XL package and I'm sure it stands for eXtra Laggy.
At best, I get 6Mbps which is nowhere near the advertised speed. I chose this package because I'm a high bandwidth user - they shouldn't advertise it as suitable for downloading digital content if it's blatantly not suitable.