Mobile broadband customer and technical support: opening times, phone numbers and call charges

by Chris Marling

This is the place for all your customer and tech support needs for mobile broadband suppliers.

Please note these are not sales lines - if you want to buy a dongle or laptop deal, or are looking for more information, simply click on the mobile broadband provider's name below or visit our main mobile broadband comparison page.

If a number below is followed by 24/7, this means your call should be answered 24 hours a day, seven days a week, including holidays.

3 Mobile Broadband

Customer services and technical support: Call 500 from a 3 mobile (free), or call 0843 373 0500 elsewhere in the UK (calls are charged at 5p per minute from a BT landline, other networks may vary) and +44 7782 333 500 from abroad (calls charged at the standard rate). 8am-9pm Monday to Friday, 9am-8pm weekends. Lost and stolen department is available 24/7.

BT Mobile Broadband

Customer services and technical support: As part of the BT Total Broadband Anywhere package, call 0800 032 2111 (free from a BT landline), or 150 from your BT ToGo phone. Monday to Friday 8am-8pm, weekends 9am-6pm.

EE Mobile Broadband

Customer services and technical support: Call 150 from an EE mobile phone, or 0845 412 3662 from any other phone. You can also manage your account by calling 150, either following the automated messages or waiting for a customer advisor (plan and add-ons, roaming status, upgrade date etc).

O2 Mobile Broadband

Technical support and customer services: If you are also an O2 mobile customer, call your normal customer service number. If not, 

Pay Monthly:  Free from an O2 mobile on 202, or 5p a minute from a BT landline on 0844 809 0202: Monday to Friday 8am-9pm, Saturday 8am-8pm, Sunday 8am-6pm.

PAYG: 25p per call from an O2 mobile on 4445, or 5p a minute from a BT landline on 0844 809 0222: Monday to Friday 8am-9pm, Saturday 8am-8pm, Sunday 8am-6pm.

Business: Free from an O2 mobile on 8002, or free from a UK landline on 0800 977 7337: : Monday to Friday 8am-8pm, weekends 9am-5pm.

Orange Mobile Broadband

See EE.

T-Mobile Mobile Broadband

See EE.

Virgin Media Mobile Broadband

Customer service and technical support: 789 from a Virgin Mobile phone (free), or 0845 6000 789 (10p per call). 

Vodafone Mobile Broadband

Customer services and technical support: 191 from a Vodafone phone (Calls to 191 from a Vodafone pay as you go mobile are free. If you opt to speak to an advisor you'll pay 25p for the whole call). Or 08700 700191 (contract)/08700 776655 (PAYG). Lines open 24/7, but some services may be limited between 10pm and 7am. Official opening hours are 8am-9pm Mon-Fri, 9am-6pm Sat/Sun. From abroad, call +44 7836 191 191 (contract) or +44 7836 191 919 (PAYG).

Sorry, wrong number!

Have you found that one of these numbers is wrong, or the information isn't quite right? We try to keep our site bang up to date, but bits of information still slip through the net. If you discover an inaccuracy, please email feedback so we can put it right. Thanks!