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Three Mobile Broadband Reviews | Page 17

  • unhappy

    by Tony Price at 22:50 on 27 Jul 2009 Report abuse

    Beware - the PAYG looks good on paper, but unless you want to spend all your time browsing the 3-Mobile website, look elsewhere. The dongle installed easily, good signal (4-5 bars) authorised the PAYG voucher, and then NOTHING (except the 3-Mobile website). Got Google just the once - how do they do it? Some kind of "pipe" to their website? No great trouble getting the cost of the dongle refunded, but no refund on the £15 voucher. Isn't that illegal? If you hired a car and it broke down, you'd be entitled to get the balance of the hire fee back, at least.

  • unhappy

    by nigel bradley at 14:16 on 20 Jul 2009 Report abuse

    I am a 15gb / month customer. Thing is, its not 15gb download, its the total of download + upload. In the 1st month i found ther service was reliable, (DY5 postcode area) and so started using the service 'normally'. As i connect via a wifi router with the 3 dongle conected; I dont have access to the usage meter or the texts that they send when aproching the 15gb limit.

    After just 3 weeks of web usage (no file share, no bbc iplayer, no file down load) my internet connection was suspended as they said that I had exceeded the 15gb - oh yes, and they charged me an additional £60.00 on top.

    Indian based call centre was completly rubbish - they can only speak from the script. Just Rubbish.

    Cant wait to cancel.

    They couldn't prove to me the how I had exceeded the limit, as thats not in the script, only told me useless adivice about the typical sizes of down loads. I told them I was in IT, and know how to work out files sizes .... but there is no point.

    Totally infuriated with them


  • neutral

    by Justin at 12:18 on 20 Jul 2009 Report abuse

    Three Broadband Support can be reached on: 07782333500. Much cheaper than the 0870 number.

  • unhappy

    by Andrew Illingworth at 11:00 on 16 Jul 2009 Report abuse

    I bought a 12 month 12GB package from Maplin in January 2009. I chose Network 3 because it had arrangements that allowed me to use it in Italy on the same basis as in the UK. All went well for over 2 months until end of June 2009. With 9GB still available it continued to connect me but would not allow access to the internet which is about as useless as it can get. The 0870 number for the helpline played taperecorded music for 45 minutes.
    Anyone know what happened at the end of June?

  • unhappy

    by Tony Chamberlain at 18:22 on 12 Jul 2009 Report abuse

    I bought a package deal with phone and mobile broadband dongle for my daughter who lives in Lydd, Kent. Despite assurances that the coverage would be good, it is almost impossible to get a good & continuous connection. Once the contract is over I am mnot renewing it. The help desk is useless!!

  • neutral

    by Wella at 8:52 on 12 Jul 2009 Report abuse

    I'm on £15 month tied in a 24 month contract. That gets me 15GB for the whole month. Easy installation.

    So far, touch wood, I've had no problems with my provider (3). I've only been on it for a month so I may just be back here later, obviously I hope I'm not!

    When the first bill came through I was annoyed at the fact that they charged me an extra £4 on top of the agreed payment due to me not being on direct debit. When I was talking with the guy in the York Store he said there was no other charges and to go on direct debit after my first bill, which I did and got charged an extra £4 for. I've sorted it out and now on direct debit, those charges should no longer be applied.

    I've just been through my first month and have been given a refresh of 15GB. What I am happy about is that they transferred what I had left over from last month over on top of my new month. I had about 1GB left so this moth I have 16GB to play with. XD Very pleased at that. Worth the extra £4, kinda got it back. Not sure if there is a limit to how much they pass over OR if it's a one-time-lucky thing but if there isn't a limit then I won't be too worried about using up what I paid for each month. If I go away, for example, I won't be taking my dongle OR laptop with me, that's possibly two weeks of not using the dongle.

    I will say that you have to be very careful with the dongle, if it breaks in any way you will have to pay to get it fixed or buy a brand new one. It would be nice if they offered to give you another if that does happen but I guess all contracts are the same. I never got a choice of colour either :-( but I'm pleased that I have black because it won't go all grubby looking. Having to look after a dongle for two years AND keep it looking clean (if it was white) would be tough for someone who is going to be dragging it around college.

    Contract suits me fine as I've been accepted to do a two year course. At the end of college my contract will also have ended. Hopefully by then I will have some sort of idea where I want to go next, if it's more education, and all goes well with 3, I will certainly be going on for another contract. XD

  • unhappy

    by Sheila McLean at 22:22 on 9 Jul 2009 Report abuse

    Same problems as Natalie. I found the customer service from 3 to be patronising and infuriating. I'm now able to give them one month's notice to stop the service and was hoping to find a better provider. Does anyone have any good news stories re mobile broadband?

  • unhappy

    by tony farr at 21:53 on 9 Jul 2009 Report abuse

    Avoid like the plague!!! never have i come across a more inept, unconcerned and totally useless help desk, as with other callers takes ages to answer only to speak to someone who cant speak english and reads of an infuriating script. im now emailing them almost daily (if i can get online) demanding they terminate my contract and not charge me the 94 pound termination fee. Please please please dont take one of these contracts. (by the way i live in a very strong signal area doesnt make any difference.

  • neutral

    by Midlandian at 10:50 on 8 Jul 2009 Report abuse

    3 dongles work fine in most areas - BUT, there are two catches. First, they cannot be used for 24/7 connections. Somewhere in the fine print there is a "100 hour" limit. When you exceed 100 hours you will find that you can only access the three website and the google search engine (but not click on any results!) and a few other places like that, even though you still have download allowance left!!! The only solution is to buy another topup, in which case your time allowance is reset (e.g. if you had been online for 100 hours and you have 700MB left and you buy a £15 3GB topup, you will find yourself with another 100 hours and 3,724MB to download). Second, when your download allowance is low (e.g. you have under 100MB left) you will find that the service slows down to a crawl until you top up. It can take 1-2 minutes to load pages that would normally load in a second or two. Additionally, three suffers from the same problems as satellite dishes - that is, when there is heavy rain, you lose the signal or find it impossible to connect, in a similar manner to which cable customers lose Sky channels during thunderstorms. Oh, and forget about using 3 using Champions League nights towards the end of the season - there is no space for anyone to connect.

    Overall, you have a service which is as cheap as it can be, but mobile broadband was not meant to replace your 24/7 computer, it was a way to keep in touch on the go (average commute 2-3 hours a day for most people).

  • unhappy

    by Natalie P at 16:00 on 7 Jul 2009 Report abuse

    I ordered the 15Gb 3 Mobile Broadband dongle in May of this year after seeing the adverts on the telly and checking the coverage in the area I live, which was I was told was very good. For the first 2 weeks I was able to connect and the dongle worked okay, albeit with a few problems with disconnecting etc. In early June I was experiencing connection problems on a daily basis and quite often was unable to connect at all. I looked on the internet (using my T-Mobile mobile phone (which is quite good actually)) and found a contact number for 3 Mobile Customer Services so I phoned their call centre, waited for 15 minutes before getting through and was then spoken to by an Asian gentleman who told me to take the dongle to another location and try it there. I went 3 miles away and tried it on my mothers PC and it still didn't work. Another phone call to 3's Customer Services, another 15 minute wait and another Asian man who I couldn't understand. That person put the phone down on me. When I called back I was told that 3 were upgrading their masts etc and the problem should soon corrected. I then checked and found out that 3 were not doing any upgrading whatsoever in my area. (I live in Bristol, UK). So I called 3 again and was told my bill for one month wasn't the £15 I had been expecting but £64! I was shocked. They said I had used 20Gb for 1 month which was 5Gb over my allowance and that they charged 10p per Mb if if was over the allowance. I explained that it was impossible for me to have used even the 15Gb due to the connection problems I had been having, let alone 20Gb. The response: I am lying and 3 are not making a mistake! I told this person that I wasn't willing to pay the £64 and then he checked and said that 3 would waiver the money if I started a new 24 month contract. I thought about this and agreed. Why, you may ask yourself? Well, because any new contract has a 7 day get out clause and I'm getting out as soon as I receive the documents from 3. ASAP. 3 Mobile - Avoid them like the plague>

  • unhappy

    by April at 14:38 on 7 Jul 2009 Report abuse

    Have had 3 mobile broadband for 7 months with 5 still to go and cant wait to get rid of it. 9/10 there is no reception, no signal. 55 calls now made to Indians all reading from scripts. Ask them something out of the ordinary and they are very lost. This was sold by Phones for U by telephone. The dongle is utterly useless and so is 3 in general in my experience.

  • unhappy

    by Sharmaine B at 16:55 on 6 Jul 2009 Report abuse

    I was so looking forward to buyying my first dongle and getting up and running onto the internet. The first couple of providers i treid, did not have coverage in my area! I got to the 3 shop and they said the coverage was excellant! Yeah! I can finally get up and running! Thats what i thought!
    No reception evwen after trying on 3 laptops there still was no coverage! I felt i was living out in the sticks, bearing in mind they are about another 200-300 houses after me!
    Well the day after i took it back for a refund!
    Well 3 would be kind enough to refund my dongle, but not my £15 top up voucher that was never used because i couldnt get a signal!!
    All i am sayying is becareful as they was full of s$%^ when they was selling it to me! What a mug i was, i wish i had watched watchdog a couple of days before, as they named and shamed them also!!

  • unhappy

    by Peter at 20:22 on 3 Jul 2009 Report abuse

    Wow! Mobile Broadband at £15 per month and downloads of 15gb of data. Thats sounds amazing! Yeah thats what I thought. Soo I signed up. The first 2 days were great, but.... Today halfway through an internet session. The internet stopped working. Checked the network and sharing center in windows. I'm still connected to the base station but not the internet hmm interesting. Soo I try reconnecting, rebooting, unplugging, plugging the dongle back in, Read the manuals. Wait awaile try again. I can connect to the base station but I'm getting denied access to anything else occasionaly I get connected to the internet 2 seconds worth of internet every 10-20 mins. hmm thats odd. checked the signal strength.. alls fine there 4/5 bars very nice nad HSDPA!! Soo its not my connection to the base station. which by the way is very close and there are 5 in my area in close range.

    Soo I ring the "Not very free customer support line!" And they take there time asking me my details over and over and get my name wrong. And I wait patiently and I think now down to business. And there going to tell me some amazing way of resolving my problems connecting. WRONG. Lots of rubbish about resseting the advance setting in Internet explorer (Funny I use firefox). followed by "lets try a ping test" and that shows 100% packet loss. what a supprise. And the finally after 20mins I get the "try the modem on another computer then ring back!" What??? How much am I being charged for this call?Nevermind the next one. Ring back yeah maybe a different number.

    I made one more call to Three today to get my returns authorisation code. I'm lucky I caught this early I'm on the 3rd day of the contract and can still leave. Please anybody looking for mobile broadband dont go with three. It seems like a scam to me. BEWARE!

  • unhappy

    by tony edwards at 14:33 on 3 Jul 2009 Report abuse

    2 months to go of an 18 month contract. soon be free of the rubbish. tried to cancel contract twice under their poor signal policy, no chance! the indian call centre is appalling, they read from a script and go round in constant circles, untill the customer loses the will to live, and hangs up in despair. 3 coverage checker has me on the edge between exellent and good. rubbish. speeds between 0-150 kbs are normal, with very occasional bursts upto 600 kbs. my advise is avoid 3 at all cost, but if you want to try it, make sure you return it in plenty of time.

  • neutral

    by bigorganist at 0:36 on 1 Jul 2009 Report abuse

    Got this to fill a gap between broadband provisions. I know exactly where the transmitter is and I can't believe how rubbish it was. The coverage prediction was great, but in reality the dongle could pick up every network except 3 and Vodafone. Took it back to PC World within the 3 day t&c for a full refund without any problems. Either try before you buy or be quick to take it back if it doesn't work for you.

  • unhappy

    by Fritz at 12:56 on 30 Jun 2009 Report abuse

    I've also got a 3 mobile E220, 2 year contract. I've managed to use it about 3 hours in the 18 months I've had it. It is rubbish (like the O2 PAYG E160 I've also got). I used to get pre-1985 dial up speeds when I worked in Canary Wharf, London. Now I'm in threadneedle street and I get no connection at all - zero bars.

    Mobile broadband is generally rubbish unless your in a high reception area with a low number of users. If you're in a city that is running at 99% of cell tower capacity then just forget it.

  • unhappy

    by Alex at 7:43 on 30 Jun 2009 Report abuse

    I HATE three mobile broadband. It runs slower than dial-up (and I'm in an area they claim to be HSDPA!!) and it disconnects ALL THE TIME. In the last 20 minutes it has disconnected twelve times. It is overpriced and just doesn't work.

  • neutral

    by Jules at 1:00 on 28 Jun 2009 Report abuse

    I brought a "years worth" (£98 for 12mb of usage) of mobile broadband back in Feb from Three, as I use the internet for work, and need a back up if there's problems with my home broadband system. so far so good, the coverage is pretty good in the area's I've needed it. my main gripe is that I cannot tell how much I've used so far on the account page, and downloading anything is near impossible, but as an emergancy back up its fine and workable, but thats the only thing I would recomend it for.

  • happy

    by p montgomery at 20:59 on 27 Jun 2009 Report abuse

    o.k. had an idea this was a joke like a lot of other things but this system is working well no trouble at the moment very pleased changes from on mode to another depending on load good well done 3g at last

  • unhappy

    by aman at 11:21 on 20 Jun 2009 Report abuse

    the speed is really slow! i don't recommend it to anyone...

  • unhappy

    by Victor at 20:47 on 16 Jun 2009 Report abuse

    I have had a three mobile broadband since September 2008. I moved to a new location in 2008 and the broadband has just not functioned. I have complained to three and they refuse to do anything about it. I am paying for something I cannot use. How do I get out of this contract? The phone do not work, if you know anyone do not let them get a three contract.

  • unhappy

    by Domitella at 19:20 on 12 Jun 2009 Report abuse

    Just don't get 3 mobile internet. I'm supposed to be in a high-coverage area, but I can connect for only about 30 seconds at a time. Can't use the iPlayer, can't chat to my friends, can barely check my email.

    I could cope with slow speeds, but the majority of the time I am simply not connected at all - although 3s software tells me I am. This is completely unrelated to the time of day I'm using it. Looking around the internet I'm clearly not the only one having serious problems with the network.

    Every time I go to the shop where I bought it the man tells me a different lie (he told me once they were upgrading the masts near me, but checking revealed that wasn't true). I've now had it for about 9 months, and cannot wait for the contract to be over so I can get a provider which actually provides the service I am paying for.

  • unhappy

    by EILE at 16:15 on 10 Jun 2009 Report abuse

    I agree with Luca! I got my long awaited,new lap-top on June 2nd and chose "3"mobile because I was told in the shop It would have good connection in my village and in 10 days it has connected for exactly 1 hour!! and now it doesn't connect at all !! - Im glad I chose Pay-as- you go - cos it will soon be GONE!!

  • neutral

    by fcdub at 17:42 on 8 Jun 2009 Report abuse

    I have found three pay as you go MBB hit and miss. I travel a good bit around the UK and Ireland and have had it for about three months. First two months were good but I found I had to pull the dongle out a few times and restart the software over and over on occasion before it would connect. Once I connected it was fine. Howver over the last few weeks I hve been based in Guildford in Surrey and I have found it useless. I connect and it works for about two of three minutes, its still says connected and the just stops working. I have to disconnect and connect again to get it to work. But it does the same thing! its driving me mad. Speed wise when it works I have found it acceptable. Think Im gonna try Vodafone next!

  • unhappy

    by Luca at 20:57 on 5 Jun 2009 Report abuse

    I had my e mobile phone for almost 2 years and 12 months ago I started my mobile broadband with 3. Initially was fine then 80% of the time there is no speed and I mean between 0 and 0.3 kbps as shown on their own software when that I use to connect. If there is speed that range around 115 or 105 kbps download and 96-100 kbps upload as per test recommended by 3 technical support: http://www.speedtest.bbmax.co.uk/. Before the test they say to me that download should be minimum 384 kbps and 2.8 mb. Once I gave the result (less than 1/3 speed of the minim spectrum!) she say that was all right! And just before the test the minimum was 384.. Anyway, they have lots of excuses, say that my postcode has a good reception.. bla bla and if I want to terminate the contract 6 months before the end then I need to pay a penalty - even if it clearly doesn't work and I have screen shots of both their transfer rate software and record saved under http://www.speedtest.bbmax.co.uk/ which they recommended. Call that customer service. As a result of months of frustration I will cancel the mobile broadband even if that means pay the penalty and I will also cancel my 3 mobile phone monthly even if that works because that's really bad customer care. It doesn't matter if I have to pay that penalty for a service that - at least for me - doesn't work.3 must also - I'm sure - have a database with data usage per my account so they CAN see that I've never have used more than 1/3 of my allowance (3GB) in fact most often less, much less: because it doesn't work! Why would I pay for a 3Gb contract if I were to use 1GB or less?... Because it doesn't work, simple as that. The frustration of paying for something that bad is even greater and I'll make my mission to write on all broadband blogs how bad is 3. Maybe I'm the only one with a bad 3 mobile broadband experience? Has anybody had similar experiences and where they refunded?

  • neutral

    by alok at 16:47 on 3 Jun 2009 Report abuse

    BEWARE of 3 wireless broadband. For the first 2 months connection was ok - not very fast but enough for my needs. Then it became essentialy unusable - slower than dialup and dropping all the time, often wouldn't even open google website. Customer service is the worst I've ever experienced. After hearing that I'm on 12 months contract and past the trial period their reaction was always "it's not my problem it is yours; sorry but you're screwed".

  • happy

    by Steve at 22:13 on 1 Jun 2009 Report abuse

    Despite what other people have found my 3 connection in sunny Bexhill, East Sussex is very reliable. I get reasonable 1.3 speed & I have never losed my connection in 8 months. I have the E169G 5GB for £15. I get a message when I am reaching my usage limit so I have never paid more. With 15GB available for £15 now it is happy days.

  • happy

    by botfly at 20:36 on 1 Jun 2009 Report abuse

    Compared with BT;s fixed line rental ramped up by VAT and a ripoff charge for sending a bill, all before making a single internet logon, I think 3 pay as you go mobile broadband for
    a tenner a month is brilliant for unlimited hours of browsing and automatic updates, that is provided you can live with a modest speed and download allowance. The ease with which
    the dongle can be plugged into almost any computer is also a great convenience.

  • unhappy

    by Martin118(Swansea) at 0:33 on 29 May 2009 Report abuse

    If you value your sanity avoid 3 mobile broadband like the plague. Connection speeds are horrendously slow at best and completely no existence at worst. The so called tech support line operators are no better, I've been lied to, abused, my requests to speak to supervisors ignored and even had operators hang up on me, I was promised numerous manager call backs but they never materialized. After the most stressful 6 or 7 weeks of my life I eventually found the e-mail address of the Director of Customer Services [email protected] after just one e-mail my 18 month contract was cancelled without penalty… Happy days…!!

  • neutral

    by henry at 12:42 on 28 May 2009 Report abuse

    mobile broadband on a whole should be about the "mobile" aspect of it. I wouldn't dream of using it at home only on the move! or for Emergencies!

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