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All about Cuckoo Broadband

Cuckoo has a refreshingly simple approach to home broadband: one package, one price, and a one month contract you can cancel at any time without penalties.

It may not be the cheapest broadband around, but Cuckoo is upfront about what you’ll pay, with no hidden costs or surprise price increases waiting to catch you out. And, crucially, it’s also aiming to offer market-leading customer service with a UK-based support team.

Who is Cuckoo Broadband?

You might not be familiar with the name, but then Cuckoo is very new to the broadband world; the company was founded in 2019 and only started accepting customers in 2020. 

However, even in this short period of time, it’s already got a reputation for being honest, upfront, and providing excellent customer service. Take a look at its Trustpilot reviews and you’ll find that Cuckoo has an outstanding score from its users.

Can I get Cuckoo?

Like the majority of providers, Cuckoo uses the Openreach (BT line) network which is available to most homes, so it’s very likely that you can get broadband from Cuckoo. All you need is a regular BT telephone line (or the ability to have one installed if it’s not there already).

Find out what’s on offer in your area right now by using our postcode checker:

Cuckoo is a fibre optic broadband provider, however, so if you can’t get fibre from the Openreach network you won’t be able to sign up. In that situation, you’ll need to look at our ADSL broadband deals.

What packages are available? How fast are they?

If you’re paralysed by the choice of deals offered by some other providers then Cuckoo will come as a relief because it simply offers one broadband deal. 

Cuckoo fibre optic broadband is completely unlimited and has an average download speed of 67Mb and an average upload speed of 17Mb (the actual speed you’ll get depends on your location; you’ll be given an accurate estimate for your address during the registration process).

Cuckoo Wi-Fi broadband router

Cuckoo supplies a Technicolor DWA0120 Wi-Fi router to all customers. There’s no cost for the router, but you do have to return it if you cancel the service. 

The router supports 5Ghz Wi-Fi 5 (802.11ac), so you can enjoy fast wireless speeds when using newer devices. It also works with the 2.4Ghz 802.11b/g/n Wi-Fi standards to support all your older Wi-Fi gadgets, too. And as it’s a dual-band router it can operate the 5Ghz and 2.4Ghz networks at the same time.

On the back of the router, you’ll find 4x gigabit ethernet ports for wired network connections and a USB port.

Cuckoo calls packages

Cuckoo does not currently offer any inclusive call packages. All calls will be charged at its standard per-minute rate.

Cuckoo Broadband: pros and cons

To find out more read our full Cuckoo Broadband review.

Frequently Asked Questions about Cuckoo Broadband

• Is Cuckoo any good?

  It’s very early days for Cuckoo, but everything we’ve seen so far indicates that Cuckoo broadband is an extremely competitive provider. It’s especially encouraging that customer reviews indicate it has a dedication to customer service that’s significantly ahead of many other ISPs.

• Is Cuckoo cheap?

  Cuckoo is reasonably priced, but it’s not the very cheapest option you’ll find on Broadband Genie. If keeping costs low is your priority then you will find other, cheaper, deals. But keep in mind that almost every other provider will ask you to sign up to a contract, and charge a cancellation fee if you leave in the middle of the term. Many other providers also increase prices at the end of the contract.

• How do I contact Cuckoo customer service?

  You can call Cuckoo on  0203 389 7211.

• How do I switch to Cuckoo Broadband?

  First, check that Cuckoo is available in your area using our postcode checker.

  Then click ‘Go’ on the Cuckoo deal to begin the signup process. Complete the registration with Cuckoo and you’re on your way to switching.

  If you currently have broadband from another Openreach network provider (such as TalkTalk, Plusnet, or BT) then Cuckoo will notify them that you’re leaving. If you’re on a different network, you will need to tell the old ISP that you wish to cancel.