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All about Cuckoo Broadband
Cuckoo has a refreshingly simple approach to home broadband: its deals all come with a one month contract you can cancel at any time without penalties and a promise that your price will stay fixed for at least 12 months.
It may not be the cheapest broadband around, but Cuckoo is upfront about what you’ll pay, with no hidden costs or surprise price increases waiting to catch you out. And, crucially, it’s also aiming to offer market-leading customer service with a UK-based support team.
What is Cuckoo Broadband?
You might not be familiar with the name, but then Cuckoo is very new to the broadband world; the company was founded in 2019 and only started accepting customers in 2020.
However, even in this short period of time, it’s already got a reputation for being honest, upfront, and providing excellent customer service. Take a look at its Trustpilot reviews and you’ll find that Cuckoo has an outstanding score from its users.
Can I get Cuckoo?
Depending on your chosen package, Cuckoo uses either the Openreach (BT line) network or FTTP (Fibre To The Premises) connectivity.
Most homes can get Openreach network fibre, so it’s very likely that you can get at least 67Mb broadband from Cuckoo. For that, all you need is a regular BT telephone line (or the ability to have one installed if it’s not there already).
For Cuckoo's fastest deals, you'll need access to FTTP. Fewer homes can get this at present, but coverage is growing all the time.
Find out what’s on offer in your area right now by using our postcode checker:
Cuckoo is exclusively fibre optic broadband provider, however, so if you can’t get fibre you won’t be able to sign up. In that situation, you’ll need to look at our ADSL broadband deals.
What packages are available? How fast are they?
Cuckoo offers three packages:
Cuckoo Fast - 67Mb average download / 8Mb average upload
Cuckoo Really Fast - 115Mb average download / 20Mb average upload
Cuckoo Eggceptional - 1Gb average download / 115Mb average upload
All are completely unlimited and include a free Wi-Fi router.
Cuckoo Wi-Fi broadband router
Cuckoo supplies a Technicolor DWA0120 Wi-Fi router to all customers. There’s no cost for the router, but you do have to return it if you cancel the service.
The router supports 5Ghz Wi-Fi 5 (802.11ac), so you can enjoy fast wireless speeds when using newer devices. It also works with the 2.4Ghz 802.11b/g/n Wi-Fi standards to support all your older Wi-Fi gadgets, too. And as it’s a dual-band router it can operate the 5Ghz and 2.4Ghz networks at the same time.
On the back of the router, you’ll find 4x gigabit ethernet ports for wired network connections and a USB port.
Cuckoo calls packages
Cuckoo does not currently offer any inclusive call packages. All calls will be charged at its standard per-minute rate.
Cuckoo Broadband: pros and cons
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To find out more read our full Cuckoo Broadband review.
Frequently Asked Questions about Cuckoo Broadband
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Is Cuckoo any good?
It’s very early days for Cuckoo, but everything we’ve seen so far indicates that Cuckoo broadband is an extremely competitive provider. It’s especially encouraging that customer reviews indicate it has a dedication to customer service that’s significantly ahead of many other ISPs.
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Is Cuckoo cheap?
Cuckoo is reasonably priced, but it’s not the very cheapest option you’ll find on Broadband Genie. If keeping costs low is your priority then you will find other, cheaper, deals. But keep in mind that almost every other provider will ask you to sign up to a contract, and charge a cancellation fee if you leave in the middle of the term. Many other providers also increase prices at the end of the contract.
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How do I contact Cuckoo customer service?
You can call Cuckoo on 0203 389 7211.
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How do I switch to Cuckoo Broadband?
First, check that Cuckoo is available in your area using our postcode checker.
Then click ‘Go’ on the Cuckoo deal to begin the signup process. Complete the registration with Cuckoo and you’re on your way to switching.
If you currently have broadband from another Openreach network provider (such as TalkTalk, Plusnet, or BT) then Cuckoo will notify them that you’re leaving. If you’re on a different network, you will need to tell the old ISP that you wish to cancel.