How to contact John Lewis broadband support and customer service
Two types of telephone support are available: customer support and technical support. John Lewis customer service opening hours are 9:00 am to 6:00 pm, 7 days a week (except Bank Holidays). This is mainly for account problems. Their technical broadband support line, however, is open all day every day.
John Lewis contact numbers
To get hold of the right department, there is a single John Lewis customer service phone number to use: 0800 022 3300.
Call this number and use the menu to select customer support or technical support.
John Lewis contact email addresses
John Lewis postal address
2 Pinfold Street
Is John Lewis down?
First, check the cabling on your router. Confirm everything is plugged in, then attempt to connect on as many devices as you can. Also try rebooting the router. Once you're certain there is a problem, you'll need to find another means of connecting to the internet so you can check the service status online.
Start by heading to the John Lewis service status page. This details outages on broadband, phone, email, and web access.
You should also check the John Lewis Twitter. While this covers its overall business, major outages are often highlighted here.
If you discover there's a service outage then you'll need to wait until it's rectified - calling tech support won't help, and they'll likely be overwhelmed so you could end up waiting a long time to speak to anyone. If you can't see any sign of a wider issue with the John Lewis service using the above resources, then you should get in touch with customer services.
How to complain about John Lewis
Get in touch via Twitter
Complain in writing
2 Pinfold Street
You can also email complaints to [email protected]. However, this is meant for escalating a complaint so you should first try speaking to customer services (either by phone, online contact form, or Twitter) before taking it further.
Complaining about John Lewis to Ombudsman Service: Communication
Alternative Dispute Resolution (ADR) schemes are independent middlemen, acting on behalf of your ISP in order to achieve a resolution favourable to all parties. You may know them as ombudsmen.
For complaints about John Lewis broadband, you will need to contact Ombudsman Service: Communication.
To learn more about how to complain about broadband read our in-depth guide.