John Lewis broadband - the Broadband Genie review
|We like||We don't like|
John Lewis broadband speed
John Lewis average download speeds vs Plusnet, Sky, TalkTalk, and Virgin Media
|John Lewis||Plusnet||Sky||TalkTalk||Virgin Media|
|Fibre optic||36Mb / 66Mb||36Mb / 66Mb||36Mb / 59Mb||38Mb / 67Mb||54Mb / 108Mb / 213Mb / 362Mb / 518Mb|
Average speeds are the download rates achieved by 50% of users.
John Lewis upload speeds vs Plusnet, Sky, TalkTalk, and Virgin Media
|Fibre optic||9.5Mb / 19.5Mb||9.5Mb / 19.5Mb||9.5Mb / 19Mb||9.5Mb / 19Mb||3Mb / 6Mb / 12Mb / 21Mb|
John Lewis is essentially a rebranded Plusnet so it offers exactly the same speeds as that provider. And since Plusnet uses the BT Openreach telephone network, download and upload speeds are similar to almost every other provider except Virgin Media, which operates its own network.
John Lewis broadband value for money
John Lewis broadband cheapest package vs Plusnet, Sky, TalkTalk, and Virgin Media
|John Lewis Broadband||Plusnet Unlimited Broadband||Sky Broadband Essential||TalkTalk Fast Broadband||Virgin Media M50|
John Lewis broadband fastest package vs Plusnet, Sky, TalkTalk, and Virgin Media
|John Lewis Fibre Extra||Plusnet Fibre Extra Line Only||Sky Broadband Superfast||TalkTalk Faster Fibre Large||Virgin Media M350|
Correct as of 08/19. Prices displayed above are the initial contract cost for new customers; price may increase after renewal. Cheapest price is the lowest monthly cost regardless of speed, fastest price is the fastest service available on Broadband Genie for the lowest cost. Does not include TV bundles or special offers.
John Lewis is neither the cheapest or most expensive provider out there. It’s odd that it is more expensive than Plusnet despite using the same network and customer services, however John Lewis does have a simpler pricing structure. Plusnet charges more for those living in certain locations, but prices for John Lewis are the same no matter where you live.
There are also no setup costs, and you get free evening and weekend calls included as standard.
John Lewis broadband features and extras
As well as the aforementioned evening and weekend calls, John Lewis also gives every customer free Bullguard antivirus. Aside from that there aren’t any other freebies included.
John Lewis does run regular free gift reward offers. It often gives away gadgets such as Google Home smart speakers, and you can sometimes find exclusive deals on Broadband Genie.
John Lewis broadband Wi-Fi router
John Lewis ADSL broadband deals include a Netgear WNR1000 Wi-Fi router. It’s easy to use, but only offers the older 802.11n (aka Wi-Fi 4) standard, which limits transfer speeds to a maximum of 150Mb, and four 100Mb wired network connections. Perfectly sufficient for many homes, but if you have more advanced requirements you may find it lacking.
The ZyXEL VMG8924 included with John Lewis fibre deals is significantly better. It supports the faster 802.11ac (Wi-Fi 5) standard, and gigabit wired networking, and provides more advanced features.
John Lewis broadband home phone plans
As well as the free evening and weekend calls included in all John Lewis deals, you can also add the following call plans to your package:
- Anytime: £5 per month. Free landline calls at any time.
- Anytime and international: £7 per month. Free UK landline calls at any time. 300 minutes to 35 international destinations.
There is also a mobile bolt-on available for £5 per month which provides free anytime calls to UK mobile. This can be added to either of the packages above, but is not available on the standard evening and weekend plan.
John Lewis boadband review conclusion
Our John Lewis broadband rating: 3.5 / 5
While not overburdened with features and free extras, John Lewis offers reasonably good value for money. You get a generous free call package, free setup, decent Wi-Fi router, transparent pricing, and benefit from Plusnet’s award winning customer service.
You could save a few quid by going with Plusnet instead as they are essentially the same service. But where John Lewis differs is its lack of geographical pricing; the cost is the same no matter where you live, so if you’ve been told that your preferred provider is going to cost more because of your location then John Lewis broadband is a safe choice as it does not apply such policies.
John Lewis does use traffic management, though if you dig into the small print it appears to only apply in exceptional circumstances. But if you’d rather not ever worry about being restricted in this way there are numerous providers which have a truly unlimited service.
More broadband reviews
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