Origin Broadband user review
The following ratings from Origin customers are taken from our annual home broadband survey. Customers were asked to rate their provider in each category, and the score is the percentage of positive answers. The overall rating is the combined average score.
Customer care: 86%
Value for money: 83%
Would recommend?: 82%
Overall Origin Broadband customer rating: 85%
Although Origin didn't win any awards in 2020, it did have excellent ratings in every category. It was second for value and recommendations, third for customer care, and third overall out of the 19 providers featured in the survey.
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Origin Broadband - the Broadband Genie review
|We like||We don't like|
Origin Broadband speed
Origin average download speeds vs BT, Sky, TalkTalk and Virgin Media
|Fibre optic||35Mb / 67Mb||36Mb / 50Mb / 67Mb||36Mb / 59Mb||36Mb / 63Mb||54Mb / 108Mb / 213Mb / 362Mb / 518Mb|
Origin Broadband upload speeds vs BT, Sky, TalkTalk and Virgin Media
|Fibre optic||9.5Mb / 19.5Mb||9.5Mb / 19.5Mb||9.5Mb / 19Mb||9.5Mb / 19Mb||3Mb / 6Mb / 12Mb / 21Mb|
Origin uses the Openreach telephone network so its range of home broadband services is the same as almost all other providers, with a choice of either entry level ADSL averaging 11Mb, or faster fibre optic internet at 35Mb, or 67Mb (which is a slighter quicker average speed than many other fibre optic deals, though not by a huge amount).
Origin Broadband value for money
Origin Broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media
|Origin Broadband (11Mb)||BT Broadband (10Mb)||Sky Broadband Essential (11Mb)||TalkTalk Fast Broadband (11Mb)||Virgin Media M50 (54Mb)|
Origin Broadband cheapest package vs Plusnet, Sky, TalkTalk, and Virgin Media
|Origin Max (67Mb)||BT Fibre 2 (67Mb)||Sky Broadband Superfast (59Mb)||TalkTalk Superfast Fibre (67Mb)||Virgin Media M350 (362Mb)|
Last checked July 2020. Prices displayed above are the initial contract cost for new customers; the price may increase after renewal. Cheapest price is the lowest monthly cost regardless of speed, the fastest price is the fastest service available on Broadband Genie for the lowest cost. Does not include TV bundles or special offers.
Value for money is where Origin shines. Its ADSL package is cheaper than most other deals, and these aren’t introductory prices either so the price won’t suddenly shoot up after the initial contract period. Fibre optic is not quite as competitive, but still less than many other providers.
Origin Broadband features and extras
As a budget provider Origin doesn’t provide any notable extras or freebies. You can choose to add a static IP address or upgrade to a better router, but otherwise, these are barebones packages.
Origin Broadband router
Origin supplies Asus routers with its home broadband packages - an Asus N14 for ADSL or N16 with fibre. But while Asus is a respected manufacturer, these particular models are outdated. You only get support for 802.11n Wi-Fi, which means you don’t get the faster transfer speeds from newer Wi-Fi devices which support 802.11ac. They’re not terrible by any means, but if you want the best speeds and require more advanced features it may be worth investing in the upgraded models offered by Origin.
Origin home phone
Line rental is included in the cost of all Origin deals. Broadband only is not an option with Origin so you must take their phone line, or move your existing phone line to their service when switching.
Inclusive calling is not included in the standard bundles, but you can choose to add evening and weekend calls, anytime calls or anytime with international calling for an additional fee.
Origin Broadband review conclusion
Our Origin Broadband rating: 4 / 5
Origin is an extremely tempting proposition if you’re looking to keep costs down as its ADSL broadband deal is one of the cheapest around. The fibre optic packages are also good value.
Origin isn’t bursting at the seams with free extras. That’s not surprising for a budget service, but it’s disappointing that it doesn’t include a more modern Wi-Fi router, rather than having to pay extra to get something that many other providers offer for free.
One potential drawback is that in some locations Origin broadband could cost quite a lot more - up to £25.99 for ADSL. This isn’t unique to Origin, but in that situation, you may find other deals end up being cheaper.
All broadband reviews
We've got much more than just a review of Origin on Broadband Genie. Check out the following for other provider reviews: