What to do before you cancel Origin Broadband
When cancelling any broadband service, you must always check the terms of your contract. The total cost of early termination fees might come as a shock. You’ll also want to have a new broadband deal in place. Here are some tips for leaving Origin Broadband.
Check your contract
Origin Broadband deals have an 18-month minimum term. If you cancel before this time has ended, you’ll have to pay for the remaining months. Check with Origin to see how long is left on your contract. Unless it’s unavoidable, you’re better off waiting until the end of your agreement.
In October 2022, Origin bought out SSE Phone and Broadband, so it may be that you need to check through your emails to find an updated contract. Alternatively, get in touch with Origin customer support.
Track down a new broadband deal
Unless you no longer need broadband at all, you’ll want to have a new service ready to go to take over from your cancelled Origin deal.
Here are some of the best deals you'll find right now:
Not sure what you want yet? Enter a postcode or address to see the latest offers available in your area:
How to cancel Origin Broadband
If you’re out of contract: cancelling Origin for free
When it comes to the switching, the process should be easy. If you're sticking with a provider on the Openreach network, as long as you're out of contract, you shouldn't even need to speak to Origin at all.
To cancel your broadband completely, you can call Origin on 0345 071 9886.
Make sure you have all your account details on hand. Like any other provider, Origin will likely try persuading you to stay, but just clearly state your desire to end the service and politely decline their offers. Although, if the reason you’re leaving is cost, then you might want to hear what they have to say.
For more information on contacting Origin, check our Origin Broadband complaints and customer service details page.
Cancelling Origin if you’re still in contract
The process for cancelling Origin broadband when you're still in contract is exactly the same. The difference is that you’ll have to pay an early termination charge based on the remaining months on your contract.
Origin charges a flat fee of 50p per day, for each day remaining on your contract, if you cancel before the end of your minimum term. This will show on your bill as 'Early Termination Charges'.
Cancelling Origin if you’re moving home
If you cancel your Origin broadband contract before the end of its minimum term, you may be charged an early termination fee.
Origin asks that you give at least 18 days notice before moving home. You'll be required to sign up to a new minimum period contract and there's a one-off charge of £29.99.
Because of this price, and the fact you'll start a new contract, if you're out of contract you may find this an ideal time to switch broadband providers.
To get in touch and discuss your move, you can call Origin on 03300 24 17 77. Alternatively, you can email [email protected].
Origin Broadband early cancellation fees
Origin charges a flat fee of 50p per day, for each day remaining on your contract, if you cancel before the end of your minimum term. This will show on your bill as "Early Termination Charges".
Frequently Asked Questions about cancelling Origin
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What is Origin broadband’s notification period?
Origin asks for 30 days' notification to cancel. If you switch providers, you’ll usually be swapped over within about two weeks, so you’ll pay the remaining days in your final bill.
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Do I need to return my Origin Wi-Fi router?
If you’re still in contract, you'll need to return the router, or you'll have to pay a fee up to £120. You're responsible for sending the router back, and it would be a good idea to get proof of posting, as Origin will charge you if it goes missing and you cannot prove it was returned.
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Can I keep my phone number when I cancel Origin?
Your phone number can be switched. Make sure to mention this to your new provider when signing up.
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Can I cancel for free if my Origin broadband is too slow?
Origin hasn't signed on to Ofcom's voluntary broadband speed code of practice, so its customers don't have a right to cancel if the speed is slower than expected. It's still possible you could be released from the contract if the service is underperforming, but you may have to raise an official complaint. Begin by speaking to technical support, and take it further if the issue isn't resolved.
If you're having issues with your broadband, check out our guide to making broadband complaints. Hopefully, with these tips, you can iron out any slow internet problems quickly and easily.