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SSE broadband review 2021

Is SSE broadband any good?

Customer notice: As of October 2021, SSE have temporarily paused new broadband salescustomer acquisition on broadband.

Our SSE broadband rating: 4/5

Energy supplier SSE doesn’t just do gas and electricity, it also offers home broadband and phone packages. But what do you get with an SSE broadband deal, and is it any good? Read our comprehensive SSE broadband review to find out how this ISP stacks up.

SSE broadband - the Broadband Genie review

Customer notice: As mentioned above, as of October 2021 SSE is temporarily pausing their broadband deals for new customers. 

We like We don't like
  • Fixed price guarantee.
  • Unlimited data.
  • Cancel for free within 60 days.
  • Traffic management policy.
  • The free router could be better.

SSE broadband speed

SSE average speeds vs BT, Sky, TalkTalk and Virgin Media

  SSE BT Sky TalkTalk Virgin Media
ADSL download speed N/A 10Mb 11Mb 11Mb N/A
ADSL upload speed N/A 1Mb 1Mb 1Mb N/A
Fibre download speed 35Mb / 63Mb 36Mb / 50Mb / 67Mb 59Mb 38Mb / 67Mb 54Mb / 108Mb / 213Mb / 362Mb / 516Mb / 630Mb
Fibre upload speed 9.5Mb / 19Mb 9.5Mb / 19.5Mb 19Mb 9.5Mb / 19Mb 5Mb / 10Mb / 20Mb / 36Mb

SSE broadband offers a standard selection of speeds with its home broadband packages. Like most other ISPs it’s using the Openreach (BT line) network, so you have a choice of either 35Mb or 63Mb fibre. Some ISPs quote slightly faster speeds, but as they’re using the same basic infrastructure you’re going to get similar performance no matter who you choose; only alternative networks such as Virgin Media offers significantly quicker download speeds. 

SSE broadband value for money

SSE broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media

SSE Unlimited Fibre (35Mb) BT Fibre Essential (36Mb) Sky Superfast (59Mb) TalkTalk Fibre 35 (38Mb) Virgin Media M100 (108Mb)
£23 £25.99 £28 £23 £27

SSE broadband fastest package vs Plusnet, Sky, TalkTalk, and Virgin Media

SSE Unlimited Fibre Plus (63Mb) BT Fibre 2 (67Mb) Sky Superfast (59Mb) TalkTalk Fibre 65 (67Mb) Virgin Media M500 (516Mb)
£26 £29.99 £28 £24 £45

Last checked  September 2021. The prices displayed above are the initial contract cost for new customers; charges may increase after renewal. The cheapest price is the lowest monthly cost regardless of speed. The fastest price is the fastest service available on Broadband Genie for the lowest monthly cost, excluding TV bundles.

SSE is not always the cheapest provider you’ll find on Broadband Genie, but it’s far from the most expensive. SSE only offers fibre optic packages, but these are good value, starting at just over £20 for 35Mb fibre and just under £30 for 63Mb.

Ready to buy? Check out the latest SSE offers:

Dynamic deal panel

SSE broadband features and extras

Budget ISPs don’t tend to offer lots of extra benefits but SSE does include a few freebies that are worth highlighting. 

There’s an SSE Rewards program that offers customers exclusive tickets at SSE venues including the SSE Arena Wembley. 

You also get a free subscription to the Netintelligence Internet Security Suite, which provides anti-virus and parental controls. 

SSE also offers a 60-day “Happiness Guarantee” which allows you to cancel your SSE broadband package for free within 60 days if you’re unhappy with the service.

SSE Broadband router

SSE provides a Technicolor TG589vac Wi-Fi router with all packages. It’s a comparatively basic model but does provide the fundamentals and will be adequate for most households. 

You get gigabit wired networking alongside dual-band Wi-Fi with 802.11ac support, so as well as supporting legacy devices you can take advantage of the faster transfer speeds from newer hardware. It also includes a USB port for file and printer sharing, which is always welcome.

But it may not please power users who could demand more advanced features and superior performance. The latest models from other providers (such as the BT Smart Hub) provide a swathe of extra options and boast multiple antennas for improved signal strength and range. If such things are of interest you will need to purchase your own Wi-Fi router to replace the SSE freebie.

SSE home phone

SSE broadband packages are available with line rental only and pay-as-you-use calls, which is what you should choose if you don’t often make landline calls. If you do use the phone frequently it’s usually best to get an inclusive calling package as it will save money in the long run. SSE offers three bundles: 

  • Evening & Weekend. £5. Inclusive calls to local, national and UK mobile numbers in the evening and weekend. 
  • Anytime. £10. Inclusive calls to local, national and UK mobile numbers at any time.
  • Anytime Plus. £12. As Anytime, plus international calls to 35 countries.

SSE broadband review conclusion

Our SSE broadband rating: 4 / 5

While it’s not the very cheapest provider out there, SSE broadband is good value for money when you consider the overall package. Its monthly prices are reasonable, and it includes a couple of useful extras. It’s particularly reassuring to know that you have 60 days to cancel for free if you’re unhappy. 

But it’s a pity that SSE has stopped offering the short term rolling monthly deals which were available until recently, as these types of packages are becoming increasingly hard to find. And the bundled router — while perfectly functional — is lacking some of the useful features you can find on more modern hardware. You should also be aware that SSE utilises traffic management to slow down certain activities. This won't be a problem for everyone but if it is going to affect you there are plenty of providers which offer completely unrestricted access.

SSE broadband is a good choice if you’re simply after decent broadband on a budget. But if you would benefit from the extra features (such as TV bundles) available with some other ISPs then you might find its range a little too limited. 

If you're looking to buy, head to our SSE broadband deals page for more.

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