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O2 broadband

O2 Overview

  • Simple, straight-forward range of broadband packages from 8Mb to 20Mb speeds, all with unlimited download allowance, free set up and security software included
  • Exisiting O2 customers get a hefty discount off O2 home broadband
  • Free 24/7 customer support from UK call centres
  • Money-back guarantee if you decide to cancel within the first 30 days

Currently showing the top 3 of 3 results

Currently showing the top 3 of 3 results

About O2

O2 broadband routerBuilding on its strong reputation for good customer service and technical support, O2 is making a pretty impressive impact on the fixed-line broadband market. Pricing is competitive, and in Broadband Genie's Q1 2009 speed tests it fared well, returning impressive results across its range of products. It has free 24/7 support, wireless router and inclusive 'web texts' but only has a small range of products, so may not cater for every taste. However, another positive differentiator is its promise to test each customer's speed to ensure it meets the level promised when you sign up.

Better known for its mobile phone network, O2 branched into fixed-line ADSL broadband in 2007. While late to the party, it has built a solid user base (more than 400,000 subscribers, including mobile broadband customers) and continues to see slow but steady progress.

O2 Home Broadband topped the Which? customer satisfaction league in January 2009, and won nine of the 11 categories in the 2009 uSwitch Awards. The company has targeted a user base of one million fixed-line broadband customers by 2010 and has said the majority of its new customers are taking broadband as part of a suite of O2 services, such as mobile phone and mobile broadband deals.

Looking for O2 mobile broadband?

Customer reviews

Show all 76 O2 Broadband reviews»

neutral

by Mark ingram
at 22:55 on 2 Feb 2010

Signed up for the 8Mb package in August 09 and have grown to regret it. The speed is highly variable and completely unpredictable, sometimes dipping so low I might as well be using an old narrow-band dial-up connection. As an example, I tried using BBC i-player tonight to catch a missed program but there was absolutely no chance of watching it streamed and to download it (a 622Mb file) would have taken over 10 hours. This kind of speed has now been the norm for the better part of a fortnight. On this evidence even their 20Mb package would be barely adequate. Won't be renewing the contract. Report abuse
unhappy

by Nigel Jackson
at 12:01 on 15 Jan 2010

I was sucked in to O2 as a result of it receiving good reports. The only good thing is an 0800 phone number to customer support as I have spent 1.5 days of my life on it to them.
When it works it is a good 6.5 meg but it never lasts long, they keep switching customer priorities and manipulate it so they do not have to buy extra bandwidth despite getting too many customers. I am only in month 5 of a 12 month contract but have to leave - there response is that in the contract they guarantee nothing and are allowed to manipulate the speed!. kEEP WELL AWAY. Report abuse
happy

by Haggis_10000
at 10:33 on 2 Jan 2010

Have been with O2 since it started its broadband service and can honestly say that over the last 2 years I have not had any problems with speed, service or reeliability,
When you compare to other service providers they are streaks ahead in all categories
Report abuse
happy

by Allen Thomas
at 14:37 on 29 Dec 2009

Just wanted to share excellent experience in transferring to O2 home broadband (LLU). The process was excellent (timely and well communicated by text and email) and the service is fast and reliable.
Would certainly recommend the LLU service to others. Report abuse

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