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O2 broadband

O2 Overview

  • Simple, straight-forward range of broadband packages from 8Mb to 20Mb speeds, all with unlimited download allowance and free set up
  • Exisiting O2 mobile phone or broadband customers get a hefty discount off O2 home broadband
  • Free 24/7 customer support

Currently showing the top 3 of 3 results

About O2

O2 broadband routerBuilding on its strong reputation for good customer service and technical support, O2 is making a pretty impressive impact on the fixed-line broadband market. Pricing is competitive, and in Broadband Genie's Q1 2009 speed tests it fared well, returning impressive results across its range of products. It has free 24/7 support, wireless router and inclusive 'web texts' but only has a small range of products, so may not cater for every taste. However, another positive differentiator is its promise to test each customer's speed to ensure it meets the level promised when you sign up.

Better known for its mobile phone network, O2 branched into fixed-line ADSL broadband in 2007. While late to the party, it has built a solid user base (more than 400,000 subscribers, including mobile broadband customers) and continues to see slow but steady progress.

O2 Home Broadband topped the Which? customer satisfaction league in January 2009, and won nine of the 11 categories in the 2009 uSwitch Awards. The company has targeted a user base of one million fixed-line broadband customers by 2010 and has said the majority of its new customers are taking broadband as part of a suite of O2 services, such as mobile phone and mobile broadband deals.

Looking for O2 mobile broadband?

Customer reviews

Show all 47 O2 Broadband reviews»

happy

by Tanya
at 18:04 on 31 May 2009

i looked up several internet providers. i went with O2 as it is less than £7.50 a month (im a regular O2 customer so i get £5 off a month) and i have not had one issue as of yet

the connecting is brilliant. my mum is also with O2 after changing from orange. orange were terrible according to her, and it cost an arm and a leg to ring customer services. and its free with O2. and the only time she rang o2 customer services, they were extremely helpful

I recommend them to anyone!
happy

by Emma A
at 22:43 on 23 Apr 2009

Brilliant! I'd been with Telewest until they were bought by Virgin and the service became atrocious overnight. Fed up with the endless button pressing on the 'help' line, I finally decided to change to O2, and it's looking like the best decision I've made in ages.

Everything has been simple and smooth, from ordering, to installing. Calls to customer services have been answered swiftly and by people who are both helpful and knowledgeable. And all for a third of what I was paying previously.

Highly recommended!
neutral

by delboy
at 18:15 on 19 Apr 2009

hi all

just wondered if someone could help. we have 02 broadband and two laptops, both laptops are showing the blue bubble on the internet connection sign and saying we are connected, but only one of the laptops can gain full access to internet.

the other one is logging on to MSN but not the internet, as in the google, yahoo, etc.

can anyone help me on this plz, I have been trying to fix this since 10 this morning. thank you del
happy

by gazza
at 15:23 on 17 Apr 2009

o2 very good speed - up/down, averaging 1.7mb up and 17mb down - cant be bad! Tel Support is brilliant - speak to an British based advisor in seconds after selecting option.

Was with Orange until recently - Best move I ever made

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