Latest broadband reviews
by Paul Dover | registered | 1 post
on 02 Jul 2009 21:49
Don't touch them! Like all braodband providers, it's fine until something goes wrong. I thought Talk Talk, Tiscali and Post Office were really bad until I came up against Virgin! No broadband for two months! Lies,lies and more lies. The call centre staff have obviously had no training and every time you call, you go back to square one - lets test your line etc. Have been instructed that it's my equipment 3 times yet have tried 3 modems and two routers connected to the main socket etc but still not their problem. Like TT and Tiscali, promises of call backs never happen. Now going to move to O2 as they get the WHICH best buy award. Wish me luck!
by Dexter
on 01 Jul 2009 19:58
I was with them on broadband for nearly three years..The only reason I stuck with them was because they were cheap. I was paying 7.99 for unlimited broadband but noticed from my bank statement that they had helped themselves to 17.99
The service for the last 6 months had been ok about 2mb connection but before that it was awful.
Support was a joke with an Indian call centre reading from a script or pasting in a reply on E Mails..They always said it was a problem with your line and nothing to do with them.
They were always changing the T&C's in the small print which although the sales guy never told you , any upgrades locked you in for 36 months.
Apparently they then when you try to leave set the debt collection agency onto you.
I'm with another provider now and everything is fantastic
I wouldn't wish Supanet on my worst enemy!
by Colin Harding
on 30 Jun 2009 18:25
took 24mth contract with 3 combined dongle/laptop. had loads of problems over 1st month. 1st dongle packed up,had to constantly phone 3 due to connection problems, then lost net for 3days, finally taking laptop back to store(Currys), who kept it for another 3days before announcing that the sim card had died. 3 sent me a new sim, which has worked so far. However, my attempt to get a reduction in the monthly charge because of all the trouble was refused. I threatened to dump the lot back at Currys but they said they would make me pay the total cost of the 24mth contract.Net still dropping out at regular intervals during use. Not bothered about speed, just want constant service. Strongly advise anyone to avoid 3 like the plague!!
by Peter Webber
on 29 Jun 2009 21:28
Have only been with Post Office for 5 days so I can really only comment on the set up. However so far I am really pleased. Every thing happened on time and as described. I went for the Package with 5GB down load limit and free evening and weekend calls.
For under £21 pm including line rental its a bargain. Orange with whom I have been for over 8 years were wanting to charge £20 just for Broadband! They have previously annoyed me by charging me more than new customers and their complaints department don't give the impression you a valued customer!
I went for the 5GB limit/modem rather than the unlimited down load package. This was because although the unlimited package came with a free router it was £5 pm more, I have my own wireless router and I thought 5GB down load was enough. With Orange I had a 2GB limit and although I down load a lot of music I never exceeded the limit. With the Post Office I understand if you exceed the limit you get a couple of polite warnings and an invitation to upgrade.
So far I have found Posd Office about 3 times faster than Orange (using a free speed
tester). I am well pleased with that.
The only problem I have had with the Post Office was setting up my Router. After 3 calls to their help line I was no further forward. To be fair as its a 3rd party Router they can't be expected to know, but I would have been really impressed if thy had solved the problem. My router is a Belkin and after 20 minutes or so on the phone to them the problem was solved. Another plus for the Post Office is that unlike Belkin they don't use an Indian help desk. What with not a very clear line and an Indian accent a 10 minute call takes 20 minutes. Although the Post Office Helpline seems to be based in (Northern?) Ireland I do find that accent a lot easier.
So far I would give the Post Office 5 stars and recommend them to anybody, especially considering the price
by rich
on 29 Jun 2009 20:20
BT broadband performance is at best very average and the tech support is nothing short of useless and an appalling waste of time. Avoid it like the plague.
