Broadband help and guides

Whether you're just starting out on the road to buying broadband, looking for a new deal, or are having problems with your connection or supplier, Broadband Genie is here to help. The guides below should answer all your broadband related questions. If not, head over to our forums, or simply Ask the Genie.

Beginners guide to broadband

All the essential broadband basics, from how it works to what really makes the different packages and deals stand out.
The complete broadband dictionary

A complete glossary of broadband technical terms, from ADSL to WLAN, explained clearly and concisely.
The different types of home broadband

Confused about the difference between ADSL, fibre and cable broadband? It's all here.
Your broadband comparison guide

How to compare broadband prices by looking at speeds, contract lengths, bundles, brands, caps and extras.
Guide to switching broadband provider

Whether between BT Openreach (ADSL/fibre) providers, to/from cable, or to mobile, we explain the process of switching provider.
The broadband speed guide

A guide to megabits and megabytes, uploads and downloads, and how to check you're getting what you pay for.
Guide to broadband compatibility

Get online with your PC, Mac, laptop or tablet PC, as well as your consoles and hand-held gaming devices.
Wireless broadband set-up guide

If you need some help with your Wi-Fi, or are worried about your connection being secure, start here.
Broadband troubleshooting guide

Suffering from slow or intermittent broadband? We may have the tools to get your connection back up to speed.
Guide to customer and technical support

Information on opening times, phone numbers, call charges and extras for the major fixed-line broadband ISPs.
A guide to playing games online

Everything online gamers need to optimise their broadband, covering lag, latency, ping and gaming packages.
Finding the best business broadband

We look at the many advantages of business broadband, as well as the common pitfalls when signing up.

Broadband help and guides

More broadband buyers guides