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Virgin broadband

Virgin Overview

  • Broadband speeds from 10Mb to super-fast 50Mb
  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative

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About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good fist of it too: cable speeds now run an 'up to' 50Mb, twice what BT's lines can currently manage, and you can throw TV and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. The now-named Virgin Media cable broadband service now has more than 3.7 million subscribers, about a million behind BT.

Virgin Media plans to take its cable coverage to more than 50 per cent of premises across England over the next few years, reaching 500,000 more homes. Its 50Mb 'super-fast' broadband should be available across its entire network before the end of 2009. And for those of you who think 50Mb broadband is still too slow, virgin Media started testing 200Mb broadband in May 2009; now that really would be the mother of all broadband, at least by UK standards.

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Customer reviews

Show all 638 Virgin Media broadband reviews»

unhappy

by Peter Fisher
at 02:08 on 11 Mar 2010

Absolutely horrible ISP, pay for a 10mb connection, get a 2mb connection or less the majority of the time, upload? 40kb/s on a good day.

I would NEVER recommend Virgin Media to ANYBODY. Report abuse
neutral

by LAG
at 22:56 on 8 Mar 2010

Completely agree with phillip prattley on the language issue. Free helpline which is good but never can get anyone who understands me or who I can understand. Wheres the sense in that?! Other than that good service. No issues with broadband speed. Try for offers when renewing contract and they usually are helpful. Report abuse
happy

by Andy
at 19:40 on 1 Mar 2010

Have been with Virgin Since NTL started..Only ever had a problem with Internet's when Broadband was first coming out..since then never had any problem On the 20meg atm getting 50 on Thur never have felt a decrease in the service during the day..or any-time Report abuse
unhappy

by tony wadsworth | registered | 3 posts
at 13:41 on 27 Feb 2010

virgin media are how can i put it TRASH i play xbox when i host games i have to come out of it because of lag and with 19.8 download 0.78 upload i host most games. ive had their joke technics out they put a modem in i know it is something to do with the cable outside my house they wouldnt put a new one in not cost effective it would have been if i stayed with them but yhey can stick the broadband right up richards a**e ime going to try be broadband does anyone know what they are like thanks Report abuse

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