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Virgin broadband

Overview

  • Broadband speeds from 10Mb to super-fast 50Mb
  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative

Best selling Virgin broadband deals

About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good fist of it too: cable speeds now run an 'up to' 50Mb, twice what BT's lines can currently manage, and you can throw TV and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. The now-named Virgin Media cable broadband service now has more than 3.7 million subscribers, about a million behind BT.

Virgin Media plans to take its cable coverage to more than 50 per cent of premises across England over the next few years, reaching 500,000 more homes. Its 50Mb 'super-fast' broadband should be available across its entire network before the end of 2009. And for those of you who think 50Mb broadband is still too slow, virgin Media started testing 200Mb broadband in May 2009; now that really would be the mother of all broadband, at least by UK standards.

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Customer reviews

Show all 664 Virgin Media broadband reviews»

  • unhappy

    by Sandy at 14:06 on 31 Aug 2010Report abuse

    Virgin broadband connection is very slow for most of the day, but has spurts of speed - if you are lucky!! Sometimes - often the connection stops! and virgin search page finds much less than other search engines. I'm goiong to change - soon.
  • neutral

    by Amir Shahzad at 13:19 on 19 Aug 2010Report abuse

    i am not describing my emotions, i want to solve my query that is someone told me virgin media has waived the set up price which is 35 ponds and in some of your ads you stated 15 ponds and in some ads 20 ponds per month charges, and 2nd is if i change my home then re-setup charges i have to pay or not. i am interested to bye home broadband package.
  • neutral

    by Martin at 19:07 on 17 Aug 2010Report abuse

    My experience is exactly the same as Abi's (10 July2010). The only thing I can add is that is if you are unfortunate enough to deal with this company I strongly recommend you record all your calls. They will renege on any agreement and use Virgin staff to pretend to be debt collectors with the threat of court proceedings/CCJs.

    Stay well clear.
  • unhappy

    by ryan t at 01:55 on 9 Aug 2010Report abuse

    i am on virgin 1.5mb or 2.00mb connection
    my connection is slow from 6am till 12.30pm when i am on youtube or bbciplayer are some times very hard to browse the internet.

    i use my ps3 on live and it jumps are does not connect because it is too slow.

    i think it is because my area is all on virgin saw i am not getting the speed i pay for saw i am going to go to sky because i have been on it before and it is faster in my area and it is alot cheaper :)

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