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Virgin broadband

Overview

  • Broadband speeds from 10Mb to super-fast 50Mb
  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative

Best selling Virgin broadband deals

About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good fist of it too: cable speeds now run an 'up to' 50Mb, twice what BT's lines can currently manage, and you can throw TV and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. The now-named Virgin Media cable broadband service now has more than 3.7 million subscribers, about a million behind BT.

Virgin Media plans to take its cable coverage to more than 50 per cent of premises across England over the next few years, reaching 500,000 more homes. Its 50Mb 'super-fast' broadband should be available across its entire network before the end of 2009. And for those of you who think 50Mb broadband is still too slow, virgin Media started testing 200Mb broadband in May 2009; now that really would be the mother of all broadband, at least by UK standards.

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Customer reviews

Show all 660 Virgin Media broadband reviews»

  • neutral

    by Ray at 20:03 on 22 Jul 2010Report abuse

    I have been a customer from the very begining (cable tel). I have always had good connection and service however my bills have been wrong and i find costs generally expensive. I have threatened to leave 3 times and have managed to be persuaded to stay by promises of cheaper deals. I am now considering to leave again but I am not sure who too.
  • neutral

    by Sustainable Help at 10:35 on 22 Jul 2010 | registered | 1 postReport abuse

    Help please!
    I’ve tried to find an e mail address to write to Virgin Media but failed, also phone their help line/sales line – no help there either. I would appear that Virgin is reluctant to commit any information to hard copy.
    Can anybody help me please?
    I am situated in Birmingham in the Kings Norton area and am aware the area has Virgin cable installed, but also hear the area is oversubscribed with very slow speeds being the norm.
    I won’t bore everybody with my questions but if anybody can give me a name and e mail address to write to it would be greatly appreciated. I will let you know how I progress
    Many thanks
  • unhappy

    by abi at 10:13 on 10 Jul 2010Report abuse

    I just want to echo what Sylivia (above) has said.

    Virgin has the worst customer service I have ever experienced ( and I include RyanAir) and having been a customer for 12 years (shame on me) I have now cancelled all my services without putting anything else in place.

    I don't care how bad Talk Talk is, or Skye or BT...or any of the others.

    I have been lied to, insulted, lied to again, (which even their customer service people acknowledge)

    Sylvia wouldn't recommend it to her worst enemy - but that's because she's obviously a nicer person than me.

    Virgin is exactly who'd I'd recommend to my worst enemy, so that they can waste their time and money chasing non-existing services, talking to useless muppets in call centres, and waiting in all day for things that never arrive.

    Worst service ever. Don't do it people,
  • neutral

    by lastmadrich at 18:59 on 9 Jul 2010Report abuse

    lol after reading all this i now feel even more depressed il start at begining 3 or 4 years ago at old address had connection issues with bb xl (20meg at the time) i used to play a lot of online games when every day my connection would repeatadly drop out contacted vm tec and they first told me your pc too old replaced with a new 1 still the same then they told me it was my router causeing the proble so i replaced with he best money could buy at the time still same prob then 1 of there ofshore call centres let it slip i was being capped as i was useing %80 of my band width bear in mind i was paying for this service,i left and went to sky thinking slower speeds but no capping but how wrong i was in my area was just as bad since then moved home and for the last 18months had an ongoing fault with low signal the tec guys have bein doing there best to resolve it but dont seem to be getin anyway but accourding to there polociy you are intitled to compantion for loss of service from the time you first report the fault till the time it resolved yea right 18months i bet il be lucky to get 1 month free my advice is there network is great provided they can get it to work right dont mess around with customer service deal straght with the peep on the option you are thinking of leaveing us they are a much more oblidgeing lot and love to throw money at you refering back to my issue wich has angerd me they repulled the cable to my prop killing the grass on front lawn new modems new cable boxs network tecs and god knows how many hours on the phone my advice stay clear if you can get b.ts 20meg service hope this helps

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