Visit Virgin web site

Virgin broadband

Virgin Overview

  • Broadband speeds from 10Mb to super-fast 50Mb
  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative

Best selling Virgin broadband deals

About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good fist of it too: cable speeds now run an 'up to' 50Mb, twice what BT's lines can currently manage, and you can throw TV and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. The now-named Virgin Media cable broadband service now has more than 3.7 million subscribers, about a million behind BT.

Virgin Media plans to take its cable coverage to more than 50 per cent of premises across England over the next few years, reaching 500,000 more homes. Its 50Mb 'super-fast' broadband should be available across its entire network before the end of 2009. And for those of you who think 50Mb broadband is still too slow, virgin Media started testing 200Mb broadband in May 2009; now that really would be the mother of all broadband, at least by UK standards.

Looking for Virgin mobile broadband?

Customer reviews

Show all 642 Virgin Media broadband reviews»

unhappy

by anthony wadsworth
at 17:58 on 18 Mar 2010

trash trash trash vm. if you want to play online gaming dont bother unless you like to loose 20meg 0.78 upload garbage i even had 50meg installed with 1.5 upload oh deary me they are penny pinching in my opinion i had them for a year complained every week about the speed and line i asked them to put a new cable in they said its not cost effective well it isnt now ive not renewed my contract with them how cost effective is that ive gone to BE bband less download but more upload see what happens cya. Report abuse
unhappy

by trac
at 01:58 on 18 Mar 2010

just switched from sky to virgin today (and might i add, not my idea but hubby's). so anyway, this morning a virgin media man turns up to install us with phone, tv plus and broadband. lets start with the phone... he left the wire trailing off the wall outside, no phone socket, hence, no phone. the tv control feels dodgy compared to sky's. its a bit like holding a brick. the box looks cheap and plasticky. the menus i was told to use to set up my tv constantly freeze and hang. broadband? well after a maximum of 5 seconds online we lost connection. we rebooted both the modem and the computer to no avail. after some time on the phone to some woman and arguing the toss with her about the disgusting service on day one, she offered a technician to visit in a weeks time. at that stage we told her we wanted them to take the installation away and after much more arguing she said she would send someone out tomorrow to fix our internet connection. to be honest, after reading reviews on the net, all i want to do tomorrow is cancel the service and stay with sky. day one and already getting hassle. worst of it is that we're actually paying more money to virgin and yet the service is terrible. if u want a decent internet connection, go to sky. Report abuse
unhappy

by terry dunn | registered | 1 post
at 16:17 on 13 Mar 2010

As I write this review I am looking to switch away from virgin media to a better supplier. I think their service sucks. There are so many problems I don’t know where to start.
Lets start with the bill. It’s been going up, little by little, for many months. Yet the service is no better. Infact, it’s getting worse. This is a very sneaky tactic. They are gradually taking TV channels away and the cost of phone calls are rising. And the broadband! Where do I start with the broadband problems? For a long time the cable modem and then the wireless router would hang. This usually happened in the evening and Sunday afternoon when the service was very slow anyway. Rebooting both would fix it for a short while. It took 4 calls to tech support before they would agree to give me a new cable modem. Their Indian call centre staff are about as useful as a chocolate teapot.
It takes up to 10 or 15 minutes to get through. They don’t listen. I often cannot understand them. They blame my network equipment when I know it’s not the cause of the problem. They argue with me. Then they promise to escalate it to local engineers, but nothing ever happens. Their broadband network is heavily congested. When I tested the network response during an all-day episode, it was shocking with intermittent timeouts and, frankly, an unusable service. It seems to me they are cramming far too many people on the same network. I’m suppose to have 10Mbps bandwidth. Well, you could have fooled me! I don’t recommend their service to anyone.
Report abuse
happy

by Monkfish
at 13:42 on 13 Mar 2010

I've been using Virgin Media Broadband since I signed up with NTL years ago. I've had two problems in that time. One was when the connections broke down in the green box in the street. The next was when my modem didn't work any more. Both times the engineer turned up the next day and the problems were fixed in five minutes. So overall I'm extremely happy with my ISP especially the horror stories I here from work mates with their ISP. Totally recommend Virgin Media :) Report abuse

Add a review

Post a reply to this thread

 

 

Please describe your emotions in making this comment:


Powered by reCAPTCHA

Unless you are a verified user, comments will be moderated before they appear. Comments submitted entirely in capital letters, containing advertising or excessive swearing will be rejected; please try to be polite. The best comments are relevant, factual and balanced; think about all aspects of the package, such as speed, connection quality and customer service. We reserve the right to edit comments.