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Virgin broadband

Overview

  • Broadband speeds from 10Mb to super-fast 120Mb
  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative
  • No fair use policy but packages with unlimited downloads may be restricted by acceptable use and traffic management policies

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Broadband Genie Home Broadband Awards

Broadband Genie Award WinnerBroadband Genie Award Winner

It was a great year for Virgin Media at the Broadband Genie Home Broadband Awards 2011.

Not only did it pick up two of the seven awards on offer, it also grabbed two runners-up accolades too - the only broadband provider to be named in four of the seven categories.

Our speed tests spoke for themselves. with almost 40,000 results from throughout 2010, Virgin Media was way ahead of the rest with an average across all its speed points of well over 7Mb. If it's fast broadband you're looking for, and are in a cabled area, it's impossible to ignore.

Our panel of expert broadband panellists also rated it highly, with a win for its Best Bundled Broadband and a runner-up award for Most Innovative Provider. And Broadband Genie site visitors approve too, rating its forthcoming TiVo online television service the second most anticipated product of 2011.

In our OnePoll survey, Virgin Media can also be reasonably proud of its results. Customer service and tech support averaged out around 65 per cent approval rating - stronger than its big rivals such as BT, TalkTalk and Sky but behind the likes of BE and O2. However on speed, reliability and general recommendations, scores in the mid 70s put Virgin Media up amongst the strongest of the year's contenders.

About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good go of it too: cable speeds now run 'up to' 120Mb, exceeding the best performance of BT's fastest fibre optic lines, and you can throw TV, mobile and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. Virgin Media cable broadband service now has more than 4.3 million subscribers, second only to BT as the largest ISP.

Virgin Media's cable coverage is gradually improving and its 100 'super-fast' broadband is now available to millions of homes. It plans to roll this out over the entire network and has also commenced are program where speeds are to be increased for no extra cost, giving the option of 20, 60 or 120Mb services.

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Customer reviews

Show all 808 Virgin Media broadband reviews»

  • unhappy

    by Mr Grumpy at 20:30 on 17 May 2012Report abuse

    I'm continually being harrassed with phone calls from Virgin either on my land line or my mobile. Quite frankly, I'm completely fed up with it and wish I had never signed up with Virgin Media. All the time with BT, they left me in peace. I've evened signed up with the Telephone Preference Service but that doesn't seem to apply to Virgin

  • happy

    by Adam Jones at 12:20 on 15 May 2012Report abuse

    virgin is the best company i've ever been with (i changed to sky this was the best time of my life)

  • unhappy

    by Mr A Musa at 16:04 on 14 May 2012Report abuse

    Virgin media is very poor company who are just ripp off their Customers.

    I have been with them 8 years and they never sent me with bill.

    Their TV Channels are useless and you never met what they told you.

    The break customer billing agreements and always they send me very high bill even if I try to ask them help to limit my monthly bill they just say ok but never done anything.

    If you miss your payment 1 day they report straight to Credit Agencies so you will poor Credit score and your live hell.

    I would advice to new customers never join Virgin Media.

  • neutral

    by Alexis at 00:33 on 14 May 2012Report abuse

    First off Steve,

    That's pretty poor I have some great bits of kit but the connection is not up to the job. I was upgrade recently to 100mb after I only got 12 on my current connection. I have a decent router and a decent set-up due to thick walls it was over £800 for the full set of routers powerlines and various signal boosters so don't you dare call anyone on here cheap. You don't know what set-ups they have or if they spent some money on their kit. I have to look on the bright side I could choose any provider but even at my current crappy speed its still better than what else is out there and I know its has far fewer problems than ADSL. If your being traffic managed then upgrade your broadband it will cost you at most £10 more per month you can always bin the tv and phone if the internet is important after all peeps there are many great freeview services out there.We should all remeber that we want 24 hour service but we don't want India to do it but if virgin put up the cost by £15 PCM for uk only call centres everyone would moan about the cost, The fact is it is cheeper to employ someone in India at night than it would be to employ someone in the Uk. You cant have it all.

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