The reason they have a 24 month contract is because they know your going to want to leave as soon as you join!
I have to wonder if those very few positive comments about XLN on here use their internet for anything more demanding than shopping at Tesco. If they do then they may want to start buying more lotto tickets too!
XLN Telecom broadband
Overview
- Specialist low-cost, high-quality phone & broadband services aimed at UK small businesses
- Guarantee to beat other providers on phone tariffs.
Best selling XLN Telecom broadband deals
- Broadband + Phone
Business Basic
- FREE setup + £7.99/mth
- Includes phone bundle*(+ £11.99 ex VAT line rental)
- Up to 24Mb max speed
Or Call 0800 6526077
About XLN Telecom
Based in London, XLN Telecom was launched in 2002 as an alternative phone service to BT, concentrating on the small business (SME) market. It guarantees small businesses the cheapest phone tariffs in the UK, backed by UK-based call centres (although some broadband calls may go abroad) and use of BT's Openreach network.
The company enjoyed considerable early success, being nominated for the National Business Awards three years running (2004-06) and with its founder and CEO Christian Nellemann winning an Ernst & Young Entrepreneur of the Year Award in the Technology and Comunication category in 2006. Since then it has been ranked in The Times' Tech Track 100 list of the fastest growing UK tech companies in both 2007 and 2008.
On broadband, it offers free installation, speeds of up to 24Mb, unlimited download and business email included – while claiming it will never be beaten on price. Its total business solution includes line rental and unlimited calls, while a small extra fee ensures antivirus/anti-spyware and firewall, plus abuse/spam control and an online back-up facility.
XLN Telecom announced a 42 percent increase in online sales back in February 2009, and now has more than 120,000 small businesses on its books.
Customer reviews
Show all 45 XLN Telecom Ltd reviews»
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What i find hard to belive here is that they require 12mths notice in advance in order to cancel their services, without paying the £200+ fee(Inc Vat) which is extortion and not representitve of costs incurred by the company, 12mths notice +a 24mth min term contract
That apparently is also auto renewing,
Then there is anotherkey fact that they conveinenently have omitted from there T&C's
That is customers who sign up for ADSL & land line phone will in most cases end up with their BT wholesale Line being taken over by Opal (TalkTalk wholesale) the end result being Fully unbundled FMPF this once completed makes switching to another ISP at a later date somewhat more problematic, As the line needs to be taken over by BT again (Return to donor)
before it is available to other ISP's this can result in several days downtime, loss of original telephone number and also cost too, all this is not explained at the time of sign up or in the t&c's -
My parents are getting on their years and i think are being taken for a ride by XLN as when they have tried to cancel, then have been whacked within egregious cancellation fees.
Their t&c's do of course reference cancellation fees. My approach would be to say that XLN provide a service that is woefully below that envisaged when the contract was agreed and as they have not held up their end of the bargain, they can whistle for their cancellation fee; what's more, if they try and pursue me, I will join the 1000's of other people in reporting them to OFCOM and the consumer protection agency.
anyone think that's foolhardy? -
Oh dear dear dear!
Expensive, very poor Customer Service, not interested in trying to help out but very keen to recite the rules and regulations. I'm having to pay to get away from them as they reckon I transfered my two lines on two different months which is actually untrue. Can't get anywhere when trying to talk rationally to a manager there. My blood pressure goes sky high when speaking to any of the next to useless staff. Rather pay double than use these clowns!
