I had a really bad experience with XLN, but I moved to a new telecom called Commstel with a 30 day rolling contract and they value me as a person not a number. And what's more, they don't have these ridiculous charges.
XLN Telecom broadband
Overview
- Specialist low-cost, high-quality phone & broadband services aimed at UK small businesses
- Guarantee to beat other providers on phone tariffs.
Best selling XLN Telecom broadband deals
- Broadband + Phone
Business Basic
- FREE setup + £19.98/mth
- Includes phone bundle*includes line rental
- Up to 17Mb max speed
Or Call 0800 6526077
About XLN Telecom
Based in London, XLN Telecom was launched in 2002 as an alternative phone service to BT, concentrating on the small business (SME) market. It guarantees small businesses the cheapest phone tariffs in the UK, backed by UK-based call centres (although some broadband calls may go abroad) and use of BT's Openreach network.
The company enjoyed considerable early success, being nominated for the National Business Awards three years running (2004-06) and with its founder and CEO Christian Nellemann winning an Ernst & Young Entrepreneur of the Year Award in the Technology and Comunication category in 2006. Since then it has been ranked in The Times' Tech Track 100 list of the fastest growing UK tech companies in both 2007 and 2008.
On broadband, it offers free installation, unlimited download and business email included – while claiming it will never be beaten on price. Its total business solution includes line rental and unlimited calls, while a small extra fee ensures antivirus/anti-spyware and firewall, plus abuse/spam control and an online back-up facility.
XLN Telecom announced a 42 percent increase in online sales back in February 2009, and now has more than 120,000 small businesses on its books.
Customer reviews
Show all 57 XLN Telecom Ltd reviews»
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Guys, this is what I did I instructed another telephone company to take over my business line and cancelled my direct debit for XLN. If they cannot deliver a reasonable level of service and the product that you and I have agreed to then I think we have a right to cancel any agreement that we made. Yes, they did threaten me with disconnection charge and everything else but I think this is a seperate issue as far as breach of contract is concerned but they cannot leave you without telephone service because of a dispute. Openreach is the the company who takes care of the line maintainence anyway XLN is just a billing company.
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I am sitting here absolutely dumbstruck at what has happened to me today!
First of all I got a tele-sales call (despite the fact that I am registered with TPS) from a company who would not name themselves asking if I would like to save money with my phone bills. I said "No" and told them that they were in violation of TPS by contacting me.
Instead of backing off they then started calling me every 15 minutes - a different person each time - I heard sniggering in the background. Each time the number was not displayed (or withheld).
On one occasion today they called three times one after the other. In total I logged 25 calls. On the last call they told me they were calling from Cum Piss Power and they wanted to know if I wanted to change my electricity.
But on this occasion they must have either done it from a different line or forgot to withold their number and I managed to get it by doing 1471. The number was 0207 820 4703 - I called this and got an automated message saying it was XLN Business Services and I should call 0808 168 3092
I called the 0808 number and relayed all of this to the sales person who answered and they confirmed that I had been called by them today (would not admit to how many times) and they would remove me from their list. I have not had a call from them since!
I am so angry to have been treated this way, DO NOT USE THIS COMPANY - they are unprofessional and rude. And in an industry where there is so much competition I do not understand it. -
XLN messed us about so badly that we ended up feeling almost cornerd to go with them or face major phone line distruption and business loss. Please do not go with these freaks they have no idea what they are talking about and each time you call you get conflicting advice and informtion. They have written to me a few times and their letters even contradict everything thats been said to me. ive never seen a company so disgisting in my entire life.They talk rubbish and lie. Most of time they dont know what they talking about. I have lost most of my business due to them. they idiots. best way go with bt or virgin media
