how do i top up my o2 dongle up

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  • neutral

    by michelle at 18:25 on 19 Jul 2009

    can i top up my o2 dongle up with a voucher ? and if so how do i ido it ?

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  • Matt Powell - EditorEditor - Matt Powell

    by Matt Powell at 12:02 on 23 Jul 2009 | registered | 923 posts

    Hi Michelle,
    You can't use an O2 PAYG voucher to top up your mobile broadband, instead it has to be done online via the O2 web site. It's a bit of a pain, but right now O2 operate their mobile broadband slightly differently to other providers.

    To top up your mobile broadband click here.

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  • neutral

    by caroline at 12:06 on 12 Aug 2009 | registered | 1 post

    i can't top up

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  • Matt Powell - EditorEditor - Matt Powell

    by Matt Powell at 16:29 on 13 Aug 2009 | registered | 923 posts

    Hi Caroline,
    Have you visited the O2 web site? Is the top-up process not working at all?

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  • neutral

    by Lynne at 14:49 on 5 Jan 2010

    when you go onto the mobile broadband and you want to top up your dongle you have to go pay it with credit or debit card! How do you top it with a voucher ?

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  • Chris Marling - EditorEditor - Chris Marling

    by Chris Marling at 15:37 on 5 Jan 2010 | registered | 128 posts

    Hi Lynne,

    O2 doesn't have a voucher scheme - it's just debit or credit cards I'm afraid. You can get all the info on all the mobile broadband suppliers from our topping up guide.

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  • neutral

    by clive dunbar at 15:53 on 10 Jan 2010

    i cant get through on my laptop dongle iwant to top up canyou help

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  • neutral

    by Darryl George at 17:27 on 14 Jan 2010

    Clive Dunbar , You Should be able to top-up by phoning the O2 top-up number from your mobile Phone and entering the associated sim card phone number for your Internet Dongle.

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  • unhappy

    by Pete Richardson at 15:32 on 28 Jan 2010

    I cant believe o2 make it so damn difficult to find the url to make a broadband top-up payment !!!!!!!!!

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  • unhappy

    by Dave at 13:46 on 27 Apr 2010

    Am having the same problem. Cant find the URL to top up or any links on the 02 web site what the hell!

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  • Matt Powell - EditorEditor - Matt Powell

    by Matt Powell at 00:43 on 28 Apr 2010 | registered | 923 posts

    Hi Dave, have you tried the URL I posted above?

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  • neutral

    by kaylie at 16:14 on 10 May 2010

    ave toped up my dongle but it wont connect can any 1 help ?

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  • neutral

    by Pauline at 08:52 on 14 May 2010

    Kaylie, I'm having the same trouble. The 02 network shows good coverage but my browser page wont load and while it is trying to load it is taking my money!! Can anyone got any suggestions please? I have also uninstalled the 02 manager and re-installed, but to no avail.

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  • unhappy

    by Katie at 09:26 on 17 May 2010

    I cannot get on to the top up page. Is o2 experiencing problems!!!

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  • neutral

    by chrisby at 13:19 on 21 May 2010

    I had these problems when I bought my o2 fob as I thought I could top it up wih a voucher but found out I couldn't. I activated a topup card to the Internet fob but it didn't work. I phoned the customer service and they kindly exchanged the money from the card to my Internet fob, but they did say they will only do it this one time. they should have the option to do it by voucher but the only way is via debit or credit card..
    maybe oneday o2 might relise that the voucher would be good to use aswell as a card..

    here's the topup link for the Internet fob:
    https://mobilebroadbandaccess.o2.co.uk/

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  • unhappy

    by Chris at 15:39 on 9 Jul 2010

    Hi everyone

    As my case is a little complicated I wont go into to much detail, I needed to topup via topup card or voucher and as you know we arent able to for some reason, so I got an O2 pay'n'go SIM registered it in a spare phone then registered the topup card to the SIM, once I had done it all I put the SIM in the dongle. The SIM gives me 500mb each month when I put £15 on it and each time that runs out I just buy an addon via using the O2 site which is 500mb too. plus I also had to change the logging in settings via the connection manager. The only down side to all this is I'm now getting half the usage limit of 1 and a half gig for my 15 quid rather than the 3 gig the dongle usualy provides.

    Come on O2 we know you already have the best service, it makes good sence to allow the usage of topup cards for our dongles.

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  • unhappy

    by darren westwell at 19:02 on 16 Jul 2010

    i was told by staff in asda that i could top up via voucher and obviosly cant and my mobile is o2 contract so have wasted 15 pound is it possible to get this back if i go to an asda store

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  • unhappy

    by Tahira at 18:18 on 28 Jul 2010

    i wish i had never bought this. the 3 was miles better. i cant top up by voucher and i don't wanna top up by card. i wish they would jus sort of chnage it so that you can top up by voucher.

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  • happy

    by peter at 12:19 on 31 Jul 2010

    simple answer dont use o2 go to network who do offer e voucher / top up card,
    they are there to serve you and they need your money, I move to network that offers best service.use sim free devices then they cannot Dictate to you.
    three.co.uk recieve my custom best all round service in my area.

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  • unhappy

    by Peter at 16:14 on 5 Aug 2010

    How can I top up o2 dongle with a non UK reg address credit card ?

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  • unhappy

    by amy at 11:44 on 6 Aug 2010

    I was sold a voucher to use for my 02 mobile broadband. I couldn't find where to put the voucher number in so I had to buy more on my card. Really pissed off now because I have just read that you can't top up by voucher even though I was told in the shop I could. What should I do now? Will I be able to get my money back?

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  • neutral

    by davies321 at 05:57 on 15 Aug 2010 | registered | 1 post

    got voucher how do i topup my laptop

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  • unhappy

    by ahmad at 03:18 on 13 Sep 2010 | registered | 1 post

    i have problam with to up for may broadband

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  • neutral

    by Chris at 08:35 on 30 Sep 2010

    http://money.o2.co.uk/ New O2 Money Card to make topping up easyer for us mobile broadband users

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  • unhappy

    by jatyon at 13:53 on 7 Oct 2010

    i have O2 mobile broadband card but I do not know what is my mobile broadband number? i have try Connection Manager but nothing there!

    Please help!

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  • neutral

    by lisa hitchens at 19:11 on 7 Oct 2010

    im tryin to find out how to get a top up card for dongle

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  • neutral

    by lizy at 16:14 on 27 Oct 2010

    plz plz sort it so tht we can top up by voucher cos i dnt always hav money in my bank to top up, it would make it so much easier plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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  • neutral

    by sammy at 10:05 on 19 Nov 2010

    i was told by a womanin the O2 shop that u cud order a o2 card on the internet and top up my dongle but i cant find them i dont have credit and had to get my mums cards to top up 1st time i cant do this all the time and some of you have said that it doesnt work can someone help. i have bin told my bank card wont work but its a debit card im really confued help!xx

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  • neutral

    by charlotte at 11:55 on 12 Dec 2010

    I need to top up my mobile broadband but don't have a Credit or debit card. If I get an o2 money card can I use that to top it up?

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  • neutral

    by reenie at 13:18 on 19 Dec 2010

    i have lost my number to top up dongle on the internet hoe do i find out my number
    help

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  • happy

    by cOM2meino8 + at 15:13 on 8 Jan 2011 | registered | 1 post

    2 all O2 users i'm in sympathy with your thanks for sharing your knowledge, ie your O2 experiences to date 2011,, reading through the long lists O2 posts and comments,, i'm = 2U as also been one in an army of disgruntled O2 customer who lives in pure hope, there may be one real person in O2 who actually cares if this stigma of growing opinion, in lack of good service,, is worth having if they are to have any future, as a company

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  • neutral

    by danielle at 18:47 on 13 Jan 2011

    can i take the sim card out the dongle and put it into a phone and top it up that way ???

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  • unhappy

    by louise melbourne at 14:44 on 18 Jan 2011

    hi i have just bought a 02 dongle couldnt get it up and running so i have taken it back to the shop but i have topped it up with credit and the shop will mot refund me .they say i have to go to the 02 web site and get them to refund me can any one help in doing this thanks louise

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  • neutral

    by Tahira at 22:06 on 18 Jan 2011

    could u simply jus chnge it so tht u can use an 02 VOUCHER to top pleeeeeeeeeeeeeeeeeeeez

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  • neutral

    by kelly waller at 20:38 on 29 Jan 2011

    could u put sim card into phone at top it up

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  • unhappy

    by sandra at 12:41 on 21 Mar 2011

    How came i brought my daughter a 02 dongle at xmas and she has brought vouchers from a o2 shop in Ashford kent and she DID top up her dongle with the vouchers and know they say that they never have done this??? My daughter do's not have a debtit card so how can she know top up ????

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  • neutral

    by Habibullah Mohamadi at 17:54 on 24 Mar 2011

    i think i might not get to top up this mobile by computer.

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  • neutral

    by beepbep@hotmail.com at 00:44 on 23 Apr 2011

    how do i set up the standing order for my o2 dongle, who do i make it payable to or cant i do i need a debit card or can i use someone

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  • unhappy

    by Jim Rouse at 21:19 on 6 May 2011

    Bought a dongle & was assured that I could top it up easily using my Australian C/C so now it's about to run out & guess what? Bloody thing's about to become as useful as an ashtray on a motorbike! O2 won't accept online topups unless you have a UK credit card :(

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  • neutral

    by shelly at 16:46 on 13 Jun 2011

    whatt do i click on to top up my o2 dongal, i am totally lost on here

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  • neutral

    by baz at 10:09 on 11 Aug 2011 | registered | 1 post

    unable to open access to buy credit

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  • unhappy

    by ali at 14:22 on 25 Aug 2011

    i want to topup my pay as you go dongle on line how do i do it

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  • neutral

    by Abs@O2 at 15:52 on 30 Aug 2011

    Hi Ali,

    Here's the link to top up your O2 Pay7Go dongle - https://mobilebroadbandaccess.o2.co.uk/services/login

    Hope it helps!

    Thanks
    Abs

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  • neutral

    by Imran at 17:55 on 12 Sep 2011

    I have Moble accessories shop..i want to set up pay as go brodband top up in my shop..please tell me what I need to do.
    Regards
    Imran

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  • unhappy

    by deborah at 20:58 on 16 Sep 2011

    im annoyed i went to the shop asked for top up for my o2 dongle ,he gave me a voucher and now i find out i carnt use it .can i get my money back?

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  • unhappy

    by Shazz at 09:30 on 6 Dec 2011

    Hye.
    Im using 02 prepaid but i camt topup using credit or debit card.
    Can someone jelp me pls...
    Im Staying in malaysia.

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  • neutral

    by funkyal at 01:29 on 2 Jan 2012

    thanks matt that was simple, now if i can find out how to get my voicemail on t mobile i will be on a roll have tried three different options all costing money i paid 50 pence to be told the time

    thaks again Funkyal

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  • unhappy

    by Lazarus at 08:41 on 22 Mar 2012

    I topped up my PAYG Broadband ( for my Netbook no dongle no O2 Manager ) on website .https://mobilebroadbandaccess.o2.co.uk/services/login.. paid 10 GBP via Credit Card ..it leads me through till the end , I got a confirmation text to my mobile . Broadband was working 5 Min then it stopped. I checked the Broadband manager on web and it said no data available. I chatted with an O2 Guru and he said I've to wait 12 hr ..confusing . What can I do at next .. complaining on O² ...?
    Why the procedure is so confusing and hard to do.. on Vodaf. I top up ..done

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  • unhappy

    by Julie Whittaker at 09:34 on 22 Mar 2012

    PAYG re dongle --- this worked fine for 18mths - 2years, up to a few months ago. My account statement was displayed automatically and I always knew were I was during the month. Now everything has gone to pot, it is so frustrating trying to pay, don't o2 want my business ? Have I got to start looking around for another service. What's happening ?

    This forum wants updating as it just shows that old problems never seem to be resolved
    which, in turn, shows disregard of customers frustrations.

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  • neutral

    by sam Boyd at 15:00 on 17 May 2012

    can i top-up my o2 dongle by voucher and how do you top up

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  • unhappy

    by Ben at 21:55 on 23 May 2012

    Never had such a useless and wrongly informed amount of advise as from o2 . Dongle sold to me as easy to top up, Shop aware my address is in Australia. So absolutly no way whatsoever to top up dongle, and now stuck with 60 pounds of credit. What a cr@p and unprofessional experience with o2 adn argos who totally misrepresented the product

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  • unhappy

    by terryridge at 00:02 on 12 Oct 2012

    i have tried to top up my o2 dongle i have tried clicking on O2usage and top up it will not let me top up as it seems that the icon is frozen

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