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T-Mobile mobile broadband

T-Mobile overview

  • T-mobile broadband contracts give you unlimited browsing: there's a fair usage policy of 1GB but no extra charges if you exceed this, although your downloading/streaming video could be restricted at peak times.
  • As well as PAYG, you can now pay up front for 3 months' data preloaded on a PAYG dongle.
  • T-Mobile customers can get discounted Orange home broadband.
  • T-Mobile's mobile broadband deals are all available on business contracts
  • Free delivery for online orders

Best selling T-Mobile mobile broadband deals

T-Mobile Broadband Genie Road Test results

T-Mobile Road test
T-Mobile Huawei E173 dongle
Downloads
rating - 4 stars4 stars
Uploads
rating - 4 stars4 stars
Streaming
rating - 4 stars4 stars
Stability & coverage
rating - 4 stars4 stars
Feelgood factor
rating - 4 stars4 stars
Dongle & software
rating - 3 stars3 stars
Overall
rating - 4 stars
4 / 5

May 2011

Road Trip 2012 Recommended

T-Mobile hasn’t changed its dongle for a while and we were supplied the same model as last year, a Huawei E173 (branded the T-mobile USB Stick 615). The hardware is simple, but it’s got a USB connector and receives a mobile signal so the basics are there.

If only T-Mobile’s software wasn’t so annoying. There were no issues with the installation or getting a connection but it uses a desktop utility which sits at the top of the screen and insists on taking over management of Wi-Fi networks. It’s unnecessarily intrusive and bloated.

The slightly older dongle doesn’t appear to have had an impact on performance as T-Mobile had a very strong showing this year. The network was just a little way behind Three for successful completion of the tests and while not always the fastest provided a consistent, stable data link. Speed tests averaged out at 1.49Mb with the best result hitting 2.69Mb.

For downloads T-Mobile only beat the other dongles in one test but was the only other network aside from Three to complete almost all the download tasks, even if it took a little longer to get there. Uploading performance was functional but unexceptional, on the speed tests it clocked an average of 0.93Mb, sitting in the middle of the group, but did get the best time for one file upload.

Audio and video streaming was reasonable. Test success rate matched Vodafone with half completed but this included two of the best results, despite adding a massive 270% to viewing time in one example thanks to the amount of buffering required.

Overall T-Mobile provides a mobile broadband service which, while not always giving the very best speeds, can be relied upon for data access where many others fail. T-Mobile customers also now have access to Orange 3G signals which may well account for its capable data service, though if this is the case it does not appear to have benefited Orange mobile broadband in the same way.

Overall analysis of the Mobile Broadband Genie Road Trip 2012

by Chris Marling May 2012

About T-Mobile

T-Mobile is seen as one of the old, reliable 3G mobile broadband operators: there isn't much to write home about on speed, but the connection is normally strong. It has been getting down with the kids through its highly successful 'Life's For Sharing' ad campaigns, but the core of its audience remains older, often business customers looking for reliability over flashy. Importantly, it is also the only mobile internet provider that doesn't charge people excess fees for going over their agreed mobile internet usage cap: instead, customers will receive a series of letters if they abuse its fair usage policy, and perhaps a drop in speed.

Its 'steady Eddie' reputation nicely fits the old 'reliable' cliché about its parent company; it is a subsidiary of German firm Deutsche Telekom. It was previously known as Mercury One 2 One, the world's first GSM 1800 network when launched in 1993. It launched 3G services in 2003 and its hugely popular 'Flext' mobile phone tariffs in 2007. It was quick out of the traps with mobile broadband: UK customers could get mobile internet contracts from October 2006 and it was the first provider to launch pay as you go mobile broadband deals a year later. T-Mobile began to offer so-called 'free' laptop deals with mobile broadband contracts in January 2009.

T-Mobile signed a 3G network access agreement with 3 in 2008: at the time the largest of its kind worldwide (more recently trumped by a similar deal between O2 and Vodafone).

T-Mobile was crowned Broadband Genie Road Trip Awards Winner in 2010, taking the crown from Virgin Media (which uses its network anyway).

In the UK, T-Mobile integrated with Orange in July 2010. The combined networks came under the Everything Everywhere banner, which has now been renamed EE. High street stores have been re-branded and the network identifier for both Orange and T-Mobile customers has changed to 'EE'. This is all part of its evolution as the group launches the UK's first commercial 4G network as well as high-speed fibre optic home broadband.

T-Mobile customer reviews

Show all 342 T-Mobile Mobile Broadband reviews»

  • neutral

    by Francis Oneill at 12:46 on 1 May 2013

    I am convinced that the mobile internet depends not only on signal strength but also what handset you use.
    I have friends who have the latest phones, tablets and pa's but my Motorola ATRIX still out performs them. ( you should see some of their faces when I tell them my phone is 18 months old). Never had a problem with the service at T-Mobile.

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  • neutral

    by JohnPaul at 00:10 on 19 Apr 2013 | registered | 1 post

    T-Mobile 3 months internet Huawei dongle, for just £29.99 ."Use the internet the way you want everyday without having to worry...." Sure, nice box and nice dongle, 3 months internet, Should we believe them, in these phoney contract and slightly dodgy Mall days? Reality? It's for browsing, nothing else. So no. Aaah, "if it sounds too good to be true"....The Three months internet from T-Mobile is a very recent purchase, sounded just great. Just £29.99 for 3 months free unlimited on a stick. Browsing yes. Much else? No.

    Be prepared for big red nag screens when the short allowance runs out. Those nag screens will cancel out whatever you're doing, and you'll lose work/track. Emails and surfing: fine. Just. Very soon after purchase, and a few You Tube visits or a bit of downloading, you'll be restricted to browsing and emails only. Because you "exceeded the Fair Use policy". It's okay, if you have absolutely no other means of Internet at home. Otherwise, avoid.

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  • unhappy

    by Marcus at 01:20 on 17 Apr 2013

    T-mobile......yes....where to possibly begin?

    I've been using this sloppy device of a 120 dongle for almost three years - so in a way, the more I use this ridiculously outdated device, the more I fund t-mobile to carry on providing just the s**ttest service ever.
    Customer service is largely either unpleasant, accusatory when there are issues (it's always your fault, whatever the problem), and phoning them? Don't bother. I was promised a call back and never received one, in other forums they try their least best (that is to say, they really couldn't give a f**k) to appear genuinely sincere in their efforts to try and resolve any issues and they fail flat out.
    The dongle itself may be reliable, but the software for it is most definitely not. I remember getting this thing for Windows 7, and as yet, there appears to be no fully functional entirely able software to get this thing working. As a result it's usually a mess about with Windows to try and get an initial connection. If you have Windows 8, the news is far worse - it simply won't do anything and you'll have to spend hours longer to get it to work at all.
    There appears to be no hardware support for the product, it's not listed as far as I can tell in their website (also the EE equivalent of t-mobile support). I doubt very much that EE is any better than T-mobile. "Polish a turd, it's still a turd" And my GOD T-mobile is just the biggest turd of providers ever.
    On the only plus side I've EVER been able to think of, when I did have a problem with my dongle I went to a newly refurbished and done up EE store and the people there were pretty helpful, unlike the people who used to work in the t-mobile store that it once was. But that's been it. There is very little good to say about T-mobile, and I doubt EE is any better.
    These people are more about the shareholders and profit, not about the customers and the service. So back off, put the wallet away, and walk out of it unharmed and not disappointed.

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  • unhappy

    by michelle at 22:43 on 16 Apr 2013

    I was givin a dongle off my sister but she has forgot password and username as she hasnt used it for months I am trying to top it up with a voucher but cant log in as I dnt no username r password what can I do please some one help thnx

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