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Sky Broadband
GENIE SAYS
Sky broadband is one of the high-profile entrants to the ultra-competitive broadband market. The most important thing to note about Sky broadband is that it's only available as part of a Sky TV bundle. So, the prices quoted will be in addition to whatever TV package you use plus your BT line rental.
If bundled products are fine with you, then Sky broadband seems to represent excellent value for money, and you can save the set-up fee if you install it yourself.
Sky Broadband products
Sky Broadband reviews and ratings
Top reviews
| by DESPERATE SKY USER, 08 January 2007 | did you find this review helpful?  (67) |
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I have Sky max broadband and I have nothing but trouble Contact with Customer Services has proved fruitless even though it was on the 08000 51 25 95 ( free) number but now I cannot ring this from my area ( Sky has Banned me?) directing me to a 0870 number so they can still gleen money from me for no service. The E mail server has problems and I cannot enter the home page due to the password being rejected so the whole broadband is useless to me even though I have written to Mark Anderson Marketing Director outling my problems .. to date no response.......
| by Marcell Cameron, 08 January 2007 | did you find this review helpful? (52) |
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i have sky internet and it is rubish because the box that they give you is password protective so i can't get in to it to change some setting & it has gone so slow i cant even sign in to messenger the speed of it is like 256k not 5mb witch is what i can only get for were i am. i tryed my old adsl router and it fine's that the internet is there but you can use it at all and + sky dus not even give you a username/password. i recomend that no one should get sky internet at all.
| by rosebud, 08 January 2007 | did you find this review helpful? (41) |
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I have the 16Mb service that costs £10 per month if you have Sky TV. It actually started working 3 weeks after it was supposed to but I am sure that was down to BT not switching the right switches at their end. The service is variable, during the day it is OK but the connection speed deteriorates around tea time. The upload speed is always very good. Sometimes it cuts out altogether and the router has to be re-started.
| by Geoff Pullen, 04 April 2008 | did you find this review helpful? (0) |
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I used to have PlusNet and transfered to Sky as I was fed up with Freeview and wanted to keep costs down... The transfer to Sky was fairly seamless, the wireless router works well (with more limted range than my own) and easy to set up. The speed was OK - not the 8Mb advertised (I'm on the 'Mid' package) but the same as PlusNets supposed 8Mb package; in all I probably get 1.8Mb max and it has actually been more stable than PlusNet (which used to drop relatively frequently). This is fine for me as I use it for PS3 gaming and have only lost a connection once (at early evening when the netwrok gets busy I guess). I read the reviews here before risking a move to Sky (and they did almost put me off) - all in all I have been fairly happy with it and suprised that mine never turned out to be a horror story!
| by Lee, 01 April 2008 | did you find this review helpful? (0) |
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I am extremely disappointed with Sky Broadband, as they supply you with a router but will not allow you to use your own one, they do this by withholding ADSL username and password details, which are locked up inside their own router.
| by george, 11 March 2008 | did you find this review helpful? (0) |
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SKY RUBBISH..can't understand why they got an award. pay for 16mg get 2.7 if lucky tops theres ever been was 3 at 4am sunday morning "there was boxing on" and i live 2miles from exchange was told i would get 9 to 10mg and probable loads more as they could only test the line that was 10miles away..so how did they know there was an exchange 2miles away? takes so long to load anything..thought virgin was bad but SKY take slow to an all new hight..lucky i am a newbe to sky bb only 4days be thats enough for me will go back to virgin and say sorry..
| by gixerbrooks, 14 February 2008 | did you find this review helpful? (1) |
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What can i say , you would be better walking to your web page because you won`t be able to surf there. Speed is so slow, support team is very unhelpfull, i must have spent £40 on phone calls with no avail. DON`T JOIN AT ANY COST !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
| by Tyrannize, 01 February 2008 | did you find this review helpful? (1) |
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DO NOT BUY THIS DEAL. I've had to put up with rebooting my useless netgear router at least once a day. Sky Customer service makes you queue for ages, are rude, and more to the point - useless. I finally got sick of my router and bought a new one only to find that they won't give me my own username & pwd to configure the other one. Want your original one looked at by an engineer - Try taking an entire day off work first! Ba'h - I'll be going back to BT as soon as I can. It's more expensive but then you get what you pay for!
| by KL, 30 January 2008 | did you find this review helpful? (0) |
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Just to add MY tuppence worth ... SIgned up for Sky's 16Meg with Sky+ box on a Monday. I was told that as soon as my BT phone line became active (Friday) they would initiate enabling broadband, which could take 1-2 weeks. Phoned the following Wednesday to find out how it was going only to be told nothing had been done re. the broadband AND that the 16M service wasn't available in my area. In fact neither was the 8 or the 2. The only thing I could use is the 8Meg 'Connect' service, which is half the speed and 70% more expensive than what I was originally sold. Naturally, I told them to cancel as I had been intentionally missold. 5 weeks later, still waiting for a refund!
| by MartellSte, 27 January 2008 | did you find this review helpful? (0) |
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Ive had my £10/16mb a month Sky broadband for almost (if not over) a year now and apart from early errr well problems accessing my email (about 3 maybe more months) i cant connect to the net when my land line is in use and after telling some CS woman about the problem and (explaining it as simple that a 12 year old could understand) she still didn't have a clue so its never been resolved but i can live with that the connection speed has always been consistently good so for the price im paying its not bad (i used to be on AOL and they charged u a monthly fee of however much they wanted!)
| by Mercedes, 16 January 2008 | did you find this review helpful? (0) |
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DON'T USE SKY !! I decided to get the unlimited package for £10 per month on top of my TV package. I had never had problems with sky and have been a customer recieving sky TV for many years. So when i set up my broadband i never dreamed of the problems ahead. I ordered on the 15th of Nov and payed the £30 installation charge. Then 2 days later i had to change my phone number with BT which was BTs fault. I phoned sky straight away to inform them of this they told me that it would take 5-7 working days for my original order to be cancelled and only then could i set up broadband to the new number. To cut a long story short on the 15th of Jan i was still waiting for the first order to be cancelled, during which i had called premium rate number countless times with a promise of a phone call back which never came. It was sent to team leader tier3 still no reply, I was disguisted i've never dealt with such bad customer service from such a big well known company. I'm currently awaiting refund.
| by GAVIN, 02 January 2008 | did you find this review helpful? (1) |
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Sky know what the problem is with their broadband deal the netgear modem they give out overheats quite often. the unit should really have a heatsink attached. if you want to steam video or download large files the netgear will often just overheat more quickley rather that just going down after an hour or so's surfing. I have removed the cover to help it cool but even this is ineffective it still overheats. I've noted that i get around 3 - 5mb at best. Its just alot of kerfuffle when you have to unplug the damn thing to wait for it to cool later. oh and my wireless connection no longer works they just told me to connect via cable whats the frickin point.
| by nikki, 02 January 2008 | did you find this review helpful? (2) |
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I have sky mid package (8MB) for £5 and I am really pleased with it. I get about 4.5MB on speedtests which is okay for me and have had no issues at all with email or any aspect of the service. My biggest problem was getting BT line in the first place. Once that was done and router set up vista picked up the wireless immediately and it was all working out of the box without any hassle at all it has been consistently excellent. I don't think you can beat it for value if you are already a sky subscriber
| by Julian in Sutton, 13 December 2007 | did you find this review helpful? (2) |
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Had Sky Broadband (Mid) for 6 months now (part of tv package+£5) and have to say it's been fine. A bit of confusion initially with the router but that was more my fault than theirs and they sorted it out quickly. Only getting about half the quoted 8Mb but think that's more down to BT line, 1.45Km from exchange and wireless connection.. All in all I have to recommend it and not just because I think Sky+ is the best thing since sliced bread either!
| by fedupwithsky, 20 November 2007 | did you find this review helpful? (1) |
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Don't bother! Router is useless and packed up within 24 hours. Have had problems with this make of router before but Sky won't let you change it to a different make. E-mail is pathetic - you're lucky if you receive the e-mail - up to 15 day delay in e-mails arriving. Not that that's a problem as it appears their website is down quite a bit so can't get in to their webmail. The other classic with webmail is if you don't sign out of absolutely everything and double check that you can get in to your partners e-mail with your own password!!!! Internet is very slow. STAY AWAY!!!!!
| by Raymond, 11 November 2007 | did you find this review helpful? (2) |
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The Sky-is-Falling I have had Sky now for three months and am completely disappointed in the service I have received. For the first two months, service was intermittent at its best, pages would take ages to download. It took two weeks of daily calls and complaints to get them to do anything. I dealt with several persons who put me on hold for 20 minutes and never returned, three hang-ups, being placed on hold before I have even talked to a person, lied to several time to circumvent my actual complaint and misinformed that it was BT’s fault (I confirmed with BT, it was not their fault. BT even sent out an engineer to my home- I was impressed with BT). For the past two weeks I have not had email service. I have been in contact with Falling-Sky and as of today, they are actually not answering incoming calls. Once my contract is up with The Falling Sky, I will find another sky to play under.
| by J4ck4l, 09 November 2007 | did you find this review helpful? (2) |
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Been with Sky since Feb 07, setup was simple and for 10 days I had great connection and no drop outs, then I noticed my router was heating up so switched it off. After that it was one problem after another. I was lucky if my connection lasted 15 minutes at a time. I contacted (untrained and unhelpful) customer services on at least 10 occassions but after the 2nd time I damaged furniture through frustration and disbelief at the level of incompetance of Sky staff I enlisted the help of a friend who worked for BT Internet support. Within 2 minutes I was my my phone line couldn't support 8meg and I should get Sky to cap supply. It took me 4 months to get them to do it but now i'm on 6meg and its perfect. Phoned complaints dept and explained the situation was ridiculous, gave dates, time and duration of all calls and they offered me 4 months refund followed by 8 months at half price. I shouldnt complain but they are incompetant!!
| by elamarna07, 06 November 2007 | did you find this review helpful? (2) |
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i have to say if i went by this site i would never touch sky. BuT i have had it for 13 months, the number of drop outs have been few, normally in groups over a few days, i have only lost the exchange once on a planned repair for 36 hours and 3 times on a saturday night for about 30 mins. maybe its me, but i have alwys found customer service to be polite, and perhaps because i have had few problems they have always given me the right advice. unfortunatly there will always be bad examples as seen here and good as in my case, but some of the comments here are absolutly outrageous. i am on the max package live 2-3 miles from exchange and get min of 8m, and best ever of 12+. which i am more than happy with, who wouldn't be for £10. sure its provides little in the way of a portal and its site offers little compare to say onetel. plusnet or tiscali, but then they don't do 16mg for a tenner do they? i have run my email via thunderbird with no problems. and would recommend to anyone
| by Philip B, 01 November 2007 | did you find this review helpful? (1) |
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I decided to sign up, as my contract with AOL was finishing and they wanted a lot for the service. Despite the recent post strike, the router turned up on time, and the line was activated on the day. I connected straightaway, and for a week had really good service (on the Mid package). Then the DSL signal disapeared! Their helpline is worse than useless, and basically all they do is blame BT. BT checked the line, and it was fine. Contacted broadband support (email - using a friend's PC) - very helpful call back the next day - Jason from Dunfermline - thought the router was the problem, so a new one was sent. This, of course, also failed, as the problem must be at the exchange. Jason asked me to contact him a.s.a.p. after the new router arrived, to tell him it failed, promising to call back. Since then, nothing! I will cancel the contract as Sky have defaulted and demand my MAC. Why didn't I heed the reviews!?! BE WARNED: IN MY OPINION, AVOID SKY BROADBAND AT ALL COSTS! IT'S UTTER C**P!
| by Laura, 28 August 2007 | did you find this review helpful? (2) |
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Absolutely hopeless....Finally got SKY Broadband THREE MONTHS after the promised connection date (during which they still tried to charge me every month for the internet that i clearly wasn't able to use?!),various phonecalls to the 'help' line proved completely useless as they insisted it was a problem at my end,not theirs..(fantastic customer service as always..) Now i finally have it i get maybe an hour or two of internet time per day without the router cutting out continously,sometimes refusing to let me back on for several hours afterwards. I'm going back to the Spectrum ZX81.
| by CrazyD, 26 August 2007 | did you find this review helpful? (2) |
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Previously, i had AOL... that was crap with loads of connection drop-outs every 15 SECONDS!! I'm now with SKY BB - ok, it doesnt work well with torrents, but other p2p like limewire it works well... if not use "ares" i have only once needed to turn off my router, due to slow connection, and i've had SKY since jan 07. im on the 8mb £5 month package, and the router says my downstream is roughly 6mb so thats all good, my downloads go at 450kb/sec which was twice what i got with AOL. now you're NEVER gonna over use 40gig unless you download 1.3 gig a DAY! (in a 30day month) - thats 1350mb (roughly) - and they dont do anything if you go over! so im happy with SKY, i'd say they're really good in my opinion, i cant seem to understand why they're becoming the next AOL in complaints!
| by Scott, 24 August 2007 | did you find this review helpful? (1) |
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I came accros this site after trying to find a way to improve my connection. Just like everyone else, my connections goes every 2 hours or so, and i have to pull the plug on the modem and plug it back in again for it to work. Also, in games i get 90 ping, but with my old half meg aol broadband, i could sometimes get 25. Im so super pissed off.
| by Ian McKee, 23 August 2007 | did you find this review helpful? (2) |
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HI Folks Dont do it its not worth the hassel I am still waiting from 22nd July to get connected. Sky claim it was BT who gave them the wrong MACH code and then proceded to make me wait over 40 mins to say they were sorry they messed up my account and I would have to wait up to 30 days for them to sort it out. I wrote complaining they replied with a standard letter, which did not address any of the issues i raised I have now written again and also to my local newspaper to see what they can do. So my advice dont do it!! They pass you to advisor one after another and they get you to repeat the same thing again and they still cant seem to grasp the problem. So dont go there
| by Velvet_Tears, 21 August 2007 | did you find this review helpful? (3) |
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Like many people have said, you get what you pay for, and this is true enough. Some people are on a free or cheap package costing up to £10 per month, if you wanted perfect Internet, you would have paid more. I myself have had various problems, I did not receive my email and password, the Skybox has a habit of closing the connection, and I can't use my own netgear router with Sky broadband, somewhat infuriating after I spent £70 on it. FOR THOSE OF YOU NEEDING TO ACCESS YOUR SKY SETTINGS ON THE ROUTER THE USERNAME IS - admin AND THE PASSWORD IS - sky Someone mentioned it doesn't work with P2P, it does, I would check your firewall settings and make sure that you have given the program you want to run the correct security settings. Try Bitcomet is your use torrents, that works. The phones are helpful to a degree, but I recommend to stick to layman's terms, not technical, because that is where their mastery of English fails them. Don't call me racist, I hate the phone lines...
| by Andrew Ivison, 19 August 2007 | did you find this review helpful? (3) |
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Got sky TV and want free broadband, fantastic! No definately not. I changed from Tiscali in March and have had connection problems from day one. Customer support read only from a script. Open tickets,close tickets, dont call you back and then make you go through it all again and again. Its the first time I have slammed down the phone on a customer service agent. It is the worst decision I have ever made. I am goin to cancel anything attached to sky thats how let down I have been. Does quality service only exist in the United States? Please get rid of all overseas customer service. There is no sevice at all. If I had a bad heart I would have died of heart failure from frustration. DISGUSTING SERVICE !!!!!
| by NoDisconnect, 18 August 2007 | did you find this review helpful? (6) |
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Since turning off UPnP 2 days ago I haven't had a single dropout. However, I had to figure this out myself by searching boards like this one. Numerous calls to Sky and they didn't say a word, just everything was ok their end. Imho, Sky's problems lie with the ADSL router they chose. It's prone to rapid overheating, which I think causes most of the problem.
| by IAN THOMSON, 17 August 2007 | did you find this review helpful? (2) |
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Started getting problem of Page not loading and cannot find server. Speedtouch connection box frequently appearing. PC World technical help section advised me that when I changed from Orange to Sky BB last October, my username and password were never changed in the speedtouch settings box. Didn't realise I had to do this ? Phoned SKy as I did not know username or password and lady advised me that it would take 5 days to send me this info. Anybody else had this problem ?
| by Gem, 12 August 2007 | did you find this review helpful? (2) |
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I switched from Virgin to Sky because i wanted higher speed access and was also told that voip would be a lot better over BT/SKY rather than cable. What a joke! I'd been paying £35 for 10mb with Virgin, now pay £10 for supposed 16mb (more like 4-8mb). Constantly down, no newsgroup access, customer services is s**t. However for those of u reading this having probs, access to the netgear router is pretty easy. Username - admin, password - sky. Try that. It seems to work on most i've tried!!
| by Paul, 02 August 2007 | did you find this review helpful? (4) |
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My Sky broadband went down after three months of slow downloads, I pay £10 extra for the fast service, joke! After several calls, including level three tech suport I was told my service had been suspended because of abuse. Further calls revealed my PC had been compromised and I was told by Sky to format all computers connected to my network. This I did and now nothing works. I was informed that the problem is the router and they would send me a fre replacement. Still waiting, have tested my old router and it works so the problem is something else which Sky level three cannot find. Now I have a monthly bill and no service. Wish I had stayed with Virgin. March 2008 cannot come quickly enough for me when my contract ends. Anyone know how to terminate contract early?
| by Annie2109, 16 July 2007 | did you find this review helpful? (1) |
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I Joined Sky BB in March 2007 and I must say it has to be the worst service I have received in my life. In a 3 and a half month period it has work for a whole 3 weeks, and even then I could not sign in or use e-mail. I am now in the process of trying to cancell it and have been promised my MAC code but I wont hold my breath.when on the phone to the technical team or customer service team you feel like you are banging your head against a brick wall and getting absolutely no-where. The staff definately lack training. they promise call back after call back, which never happens. I waited 6 weeks for a router to be sent. I went as far as to get an engineer (a friend who works for sky) myself, advised sky what the problem was - that BT had not set the line up properly - they fiercely denied this only for me to call them 3 weeks later and be told that the line had not been set up by BT properly!!!!! DO NOT GO TO SKY
| by B balci, 15 July 2007 | did you find this review helpful? (2) |
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WORST ISP EVER. I would pay sky to disconnect me, if i know that they would disconnect without a problem. I have tp wait until my term runs out. My advise you get what you pay for . I.e. No service, and a modem connection. STAY AWAY
| by jennifer, 06 July 2007 | did you find this review helpful? (4) |
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I am a sky employee and get the broadband for free i live right beside 2 bt exchanges so shoulod get the 16mb i thought this would be good so ditched virgin BIG MISTAKE . I have nothing but trouble phone calls to the broadband department first blamed it on using a 2 meter extention or the filter my question to them was either an extention would work or not work? sometimes I get on and then it just looses the connection, The customer servive in the broadband is crap they are no help and open tickets closes tickets and still the service sucks. I am proud of skys service but ashamed that really when it comes to broadband the service and customer services is terrible.Where is the world beating service that you drum into employees heads because when it comes to broadband you need to put the staff back to training and start to help customers. There latest suggestion was to install a dedicated telephone line in to the house to see if that would help resolve the problem!!!!laughable!!!
| by Mark Smith, 30 June 2007 | did you find this review helpful? (2) |
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I got sky broadband in January & since then have had numerous problems with it. The router 9 times out of 10 will cut out every 15 to 20 mins, and although i got the £10 a month one for 16mb i only get 5mb, have made numerous amounts of phone calls aswell and get told they dont know whats wrong with it. I finaly got to cancel it, on the 6th of July it will be cut off but my wife wants to get rid of the T.V aswell coz she HATES sky for these problems.
| by Enthrisac, 15 June 2007 | did you find this review helpful? (1) |
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WOrst thing I ever did ditching Virgin Media for Sky broadband. I was told prior to installation I would get 6meg with the 8 meg package which I could have lived with but in reality I get 1.1 meg. I am on my 24th call to customer services. I have had tickets opened closed opened closed opened again etc. etc. One operator told me to ring BT and they laughed me off the phone it is Sky's responsibility. My trading standards dept. gave me a fax number for the office of the chairman of British Sky Broadcasting Group Plc and I faxed a nasty letter of complaint, which again still goes ignored, who the heck is interested in complaints or do they get too many to handle - reply if you like to cm004d8137@yahoo.co.uk
| by Dawat, 12 June 2007 | did you find this review helpful? (2) |
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Only recommended for very calm people who don't really need to access the internet without fail !
| by Sky Slownet, 06 June 2007 | did you find this review helpful? (1) |
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Up to 8 Meg broad band for a fiver, sounds to good to be true, it is if you ever have need to contact customer support. False economy my friends. My first contact with them went great, within a couple of hours the problem was solved, the fact that a 2 week old router had died, and I had to wait 5 days for a replacement is life I suppose. The new router works, but I have a slow connection. Several calls and promises of call back that never appear I am told it can take up to 5 working days. 5 days later still nothing, I call up to switch my service to the 2mb line until they can be bothered to sort it and am told I cannot because I've only just signed up. I'm stuck with this now, sorry Virgin, I should never have left you, they once solved one problem by sigging up the road outside my house within 3 days. Connection dropouts are regular with Sky, they might come straight back up, but this is no good for online gaming. Service suitable only for kids and grannys.
| by elamarna, 04 June 2007 | did you find this review helpful? (2) |
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i wish i knew why every body hates sky. my system was installed in september, and about from small outages(which you get with every isp) it has been fine, i live 2 miles from exchange and get between 9-11 meg speed. the times i have phone customer services i have been waiting at most 5 mins, and while the support is not earth sattering, it is polite, if my exchange is down, which does happen from time to time i am told. if the router locks up or service stops, i either use the repair facility for networks in xp or power down the router and reset-easy really. the email has neither failed, and i just wonder if i am just very lucky or if some people are just impatient or just want to have a pop at sky for being sky. my experience having used both plusnet and tiscalli isthat sky is better and not too far behind the system used in universities here in uk, certainly faster if not quiet as reliable overall 95%
| by STEVE4, 03 June 2007 | did you find this review helpful? (1) |
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Installed SKY BB in September 06 and it was excellent for 3 months until I lost my connection. Sky Technical couldn't sort it out and the non-exsistant tech 3 department never phoned as promised, after many expensive phone calls to Sky and several letters with me finally having to threaten them with legal action over them breaking their side of the contract in failing to supply me with broadband I got my £40 pounds refunded and my contract cancelled.Due to Sky being so unhelpful this procedure took over 4 months and the 0870 phone calls were expensive but my line has just been cleared and I now have broadband again for the first time since February. Be WARNED ! when SkyBroadband is working it is great value but if you have any problems with it you're nightmare will just be starting.
| by Never Again, 02 June 2007 | did you find this review helpful? (1) |
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I wouldn't be leaving Sky as the service is free.... just as well because I wouldn't pay for it. Customer Services are a joke - you'll wait at least 45 minutes to speak to someone, who will then inform you that someone will get back to you in 2-3days. Try 2-3 months !And this has happened every time I've spoken to them. The router is rubbish, netgear admit as much themselves only I can't seem to update it's firmware even when you do know the username and password. Constantly reboot/repair need even if you want to surf durring office hours Mon-Fri. DON'T JOIN SKY! This is worst experience I've ever had.
| by Goth, 27 May 2007 | did you find this review helpful? (1) |
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Sky-BB sucks big time. So far they have not been able to give me even half the advertised speed. Customer services number is 0870. They even refused to honour their cooling off period arguing over petty details like 7 or 10 working days, etc. Their cheap rates are considerable but nothing else. So after this contract finishes, I am back to BT (or even NTL/Virgin).
| by Ricky, 26 May 2007 | did you find this review helpful? (1) |
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After reading all of these reviews i think i am lucky that i haven't had the connection with sky. I have ordered sky max package. and i have been given a date for installation but because of my work pattern i have to change the installation date. i have tried about 4 times and each time after holding more then 25 min. the line just drop. and at second last time someone actualy answer me but hungs up soon after. so after all this rubbish experience i decided not to go for sky if they can't talk to me to there wanna be customers what sort of service they would give me if i REALY GET sky. and after reading all these comments i think i have done the right choice and cancel the order before install.
| by S Singh, 20 May 2007 | did you find this review helpful? (1) |
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Have had SKY Broadband now for about a week, and to be honest I have had no problems! Yep, the connection drops off from time to time, maybe a bit more than with BT, but all you have to do is reboot your router!! You get what you pay for, and at the moment its about 4 times less than BT! I think most of the problems with connecting are down to user knowledge. Thos who are less experienced with configuring settings should get help before slagging off SKY.
| by jJOHN, 20 May 2007 | did you find this review helpful? (2) |
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I`VE GOT THE MID PACKAGE IT WORKS OK NOW BUT IT TOOKS MTHS TO GET IT WORKING CORRECTLY, TO START WITH IT TOOK OVER 4 MTHS TO GET CONNECTED TO SKY WITH EXCUSE AFTER EXCUSES THEY BLAMED BT ,SO I PHONED BT AND IT WAS DOWN TO SKY AS THEY HAVE TOOK TO MUCH ON ,IT COST ME A FORTUNE IN PHONE CALLS . I COMPLAINED TO OFCOM AND SENT SKY LETTERS OF COMPLAINT BUT THAT WAS A WASTE OF TIME AS SKY WILL JUST SEND YOU ROUND IN CIRCLES. WARNING: DON`T GO WITH SKY IT SEEMS A GOOD PRICE BUT YOU WILL LOSE OUT IN THE END. SKY CUSTOMER RATING IS ZERO IF SKY HAS MESSED YOU ABOUT COMPLAIN TO OFCOM PHONE NO:0207 9813040 OR SKY`S REGUALTOR OTELO PHONE NO:01925 430049 THE MORE THAT COMPLAIN ABOUT SKY THE BETTER
| by jonny7410, 14 May 2007 | did you find this review helpful? (1) |
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worse days work i done going with sky,my old 56k modem was faster
| by Neil, 14 May 2007 | did you find this review helpful? (1) |
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overall very impressed with skybb, orders equipment on monday and had it by friday, was live within 5 days. connection speed is 7.8 mbps but was hoping for more as live within 1 mile of exchange. connection speed seems to slow a little after 10pm but only down to about 5.2 mbps. Not had the pleasure of phoning customer services yet but based on what ive been reading i hope i dont have too. 9/10
| by Hannah, 13 May 2007 | did you find this review helpful? (1) |
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It won't work with P2P programmes....does anyone know why or a setting I need to change? Thx
| by Naz, 11 May 2007 | did you find this review helpful? (1) |
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I have noticed if my router has been on for a long time it gets a bit warm and thats when internet starts to cut out, but if i leave it for about 2 minutes to cool down it works again
| by Rickstarbo, 10 May 2007 | did you find this review helpful? (1) |
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I wish I had never gone to Sky broadband. I signed up in December and I still have not recieved my username or password. My line is active on ADSL and I can access the internet with the shockingly bad router sent by sky. After many problems with my router cutting out and having to reset it every time I want to actually go on the internet I have finally decided enough is enough. They have advised yet again that they need 5 weeks to sort out the mess with my connection. Only then are they able to issue me with my MAC code I have requested. ****** that, I'm speaking to both OFCOM and BT wholesale tomorrow to get Sky's shoddy service removed from my line. I don't care if I lose my broadband for a couple of months, it would be worth it just to get rid of these jokers who think that a 5 month wait for my service is acceptable.....It's not acceptable and I hope that in some small way my horrendous experience with Sky will pursuade many people not to bother and go elsewhere.
| by Nick Chapman, 10 May 2007 | did you find this review helpful? (1) |
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The same as many, bought Sky Max, found out it wasn't available and they shoved me on the 17 quid a month one, the day after I saw it advertised for a fiver a month to existing sky customers. They took 2 months to get me connected and blamed bt even giving me BT's number to contact them direct. I have a router which is stable and works and they wouldn't give me any User information to configure my own router. They treated me like an idiot on their far from free phoneline, even though I set networks up for a livng. The connection speeds are useless, my router now doesn't work wirelessly as it can't accquire an ip address for the wireless clients which is useless. The technical support is crap. All I want is my settings for my own router, which has more power and more range, I can't receive this piddly thing in some rooms of the house. Oh and the connection drops at random intervals. I can receive next doors bt router better than my own which is next to the Pc. Rubbish
| by BigRik, 09 May 2007 | did you find this review helpful? (1) |
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EXCELLENT. Just thought I'd praise Sky. They called me and asked me to switch (from Orange that I had no end of problems with), I agreed, contacted Orange and then gave Skya MAC code, within 2 weeks recieved my router and several days later an activation date and password. They suggested I shouldn't install until 3 days after activation date but couldn't wait so did it on the day of activation. Within 15 minutes I was up and running with a speed of 7.1MB. Had no problems since, and have never had any problems with their customer services regarding any product.
| by dee, 09 May 2007 | did you find this review helpful? (1) |
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i have been with sky broadband now for around 4mths and all i have had is nothing but problems after problems from to worse it all started from day one when i placed an order for the broadband max package they said to me that i will have my broad band and my skytalk package in around week i termanited my account with telewest when the time came for insulation i had no broad band and no phne service as my telewest had been disconnected beacuse sky told me that i would have these service on the date they gave me i was so pissed at them i kept ringing them all kept doing was passing me from 1 ignorant person to another in there call centre none of them had a clue i know was being railroaded by them so they could keep me on line as long as poss so they can earn more revenue from my phone call eventually after 2 more weeks i got my services ever since then i have encountred many other problems they told me i would get around 16 meg i am only getting 54.0 mbps (sob)
| by Adrian, 07 May 2007 | did you find this review helpful? (1) |
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The adverts for the bundle look great. Don't bother. The connection is so slow when it works at all. The Email is a waist of time. Plus, if like me you have the full sky TV package, you will probably have found that Sky Movies is giving you roughly half the films it used to for the same money. I cancelled my broadband and moved to BT and found out two months later that they were still taking money from my account. I cancelled part of my sky TV package and they switched it off within two minutes. They didn't hang around with that did they.
| by zaphod, 07 May 2007 | did you find this review helpful? (1) |
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its cheap[if you are a sky subscriber]they dont seem to mind big downloaders[there is a fair user policy,but i have not triggered it,and i just d.l movie after movie after movie]the main prob is it either works fine and fast or it goes down with a clang,the bad news is their customer support. they twang your call to some foreign t***pot who has never even heard english spoken let alone tried himself,reading from a text and and if you are truly stupid and prone to folly and deign to ask a question,he or she will now be baffled and just start reading the script again,making your phone call cost a bomb and waste the rest of your frustrated life.if you want b.band on the cheap and dont have to rely on it-sky may float your boat,if you use b.band for anything work related or you live on the web,RUN AND DONT LOOK BACK-wait a year until they know what they are doing and give them a try.
| by Raz, 06 May 2007 | did you find this review helpful? (1) |
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I have Sky Broadband and a wirless router and the service is simply apalling. Within 20 minutes of installation (by a 'trusty' Sky engineer) the service failed. The connection cuts off randomly and is only utilising 20% of the line I was promised. Having an X360 connected is pointless as all you get is very slow connections and horrendous lag. The customer service is shockingly bad and it appears their only solution (to any problem) is to 'switch off your sky broadband box and switch it back on after 5 minutes'. Asking questions related to encryption and maximising utilisation are useless as the people sky have employed know nothing. It's simple don't waste your hard earned money on this service no matter how appealing Sky makes this service out to be. in a word.....inexcusable
| by rawcat, 03 May 2007 | did you find this review helpful? (6) |
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bad! avoid at all costs - the service doesn't work and when you try to cancel under the goods and services act they send you an email statingthat you are in a 12 month contract and it's tough luck! steps to take are call OFCOM to complain, call trading standards to complain, if SKY cannot resolve your complaint to your full satisfaction then recall OFCOM and they'll refer it to the ombudsman - they will charge SKY £450 for not resolving your complaint! customer 1 sky 0!
| by Paul, 01 May 2007 | did you find this review helpful? (1) |
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I have just bought into the Sky Max package and have had nothing but trouble since day one. They originally offered me sky max 16 meg but informed me that my line would not support 16 meg and that 4 would be okay. The day I was connected I did indeed get 4 meg but it kept cutting off after differing online periods , after sever telephone calls an engineer did phone and explain that because I was downloading at speeds higher than my line could handle it was bottlenecking and cutting off making me switch the router off. He dropped my speed to 3.5meg and said that he had tested and everything was okay, but still I have to disconnect my router to get back online . I phoned and asked if I could use my belkin router because I had no trouble with that , the chap on the enquiry line said yes but said he could not give me help other than the username and password of the netgear router. I am now officially off my trolly and need help before I go insane,if anyone can help. champ_evans@hotmail.com
| by gillibobs, 30 April 2007 | did you find this review helpful? (1) |
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My opinion......DO NOT EVEN BOTHER WITH SKY BROADBAND. My experience with them has been a complete nightmare. I'll keep it short as I could write a book about my experiences. Tried to sign up back in Oct 06. They took my connection fee. Four weeks later nothing no correspondance or anything. Rang them to be told it was coming this week. Rang several more times only to be finally told there was a problem with my connection and they'd cancelled my order. Was told would have to wait another 30 days then go through the whole order process again. Told them to not bother. Several months later I have tried to sign up with another provider but told there is already a broadband connection on the line, after checking with BT guess what.......yep it's SKY BROADBAND!!! Contacted them to cease the line, was told 5 days....nothing. Rang them again and was told another 5 days. still nothing. So basically they told me I couldn't have sky, now it turns out I had it all along. COMPLETE IMBECILES!!!!!
| by Zed, 30 April 2007 | did you find this review helpful? (3) |
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Sky are appalling. I have tried to get my sky broadband working since the activation date of the 16th April - I went with sky as my sister had sky broadband and it was fine. I have had no internet for 2 weeks and the customer service is awful - it is not worth the hassle.
| by Yet another fed up sky customer!, 29 April 2007 | did you find this review helpful? (1) |
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What a pain! and that is putting it mildly. I have had sky since early february, firstly they forgot to send me my router, then they provided me with an incorrect password and I waas unable to access my email. Thankfully, the first two problems were resolved fairly easily, but I still have not got access to my email. i have been promised 4 72 hour call backs and not surprisingly I have never received a single one. I called again today and spent the last hour changing my password again! and after finally demanding to speak with a supervisor I have been told there is a techincal problem at sly with accessing emails through skybroadband.com. They are now suggesting that I access my emails through outlook express and........it seems to work. Why has it taken them so long to tell me about the alternative.
| by tb, 25 April 2007 | did you find this review helpful? (0) |
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should be getting 8meg only get 1.7 sky help line just dont listen i live within half mile of exchange which is 8 meg enabled plus new bt line and sockets to house wish i had stayed with tiscali
| by Troy robson, 25 April 2007 | did you find this review helpful? (0) |
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I dont believe it,it acctually works. Stood the router onto its side,using those little white plastic thingy bobs that were supplied by Sky. Had a small fan blowing onto the back of the router and hey presto, the freeking thing is working. Hope it will last. Pretty hacked off that I had to find out and sort this myself. Sky must know that this is an option. I suppose they do not want to admit that they dish out dodgy gear. Good luck people.
| by Troy robson, 25 April 2007 | did you find this review helpful? (0) |
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I dont believe it,it acctually works. Stood the router onto its side,using those little white plastic thingy bobs that were supplied by Sky. Had a small fan blowing onto the back of the router and hey presto, the freeking thing is working. Hope it will last. Pretty hacked off that I had to find out and sort this myself. Sky must know that this is an option. I suppose they do not want to admit that they dish out dodgy gear. Good luck people.
| by robbo71, 23 April 2007 | did you find this review helpful? (0) |
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Same story as most of the other reviews,here.Sky is slow(generally) and might as well be steam driven at peak times. However I have asked Sky to refund the monthly rent,and they did.Had Sky for five months,never worked correctly,had four months rent back. Still trying to solve the problem of speed. Going to have a fan blowing onto the router for a couple of days. Will keep you informed of my progress. Good luck people
| by marc r, 20 April 2007 | did you find this review helpful? (0) |
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lol just so you get an idea - i needed to reboot in the time it took me to type my original post, at least its consistantly rubbish!
| by marc r, 20 April 2007 | did you find this review helpful? (3) |
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just the same as everyone else on this forum, slow speeds of 1mb to 7mb (15.8mb line) constant disconnections, router needs rebooting all the time. sky tech help is a farce so far ive had these reasons for the go slow 1,my router was getting too hot - needs to be stood vertical (despite being in a room thats very cool, and its just the same vertical now) 2, its my wireless, its not right for the router (i hard wired it and its just the same) 3, my router needs to be switched off when im not using it in order to charge the battery (this confused me on a number of levels, how does it charge with no power, and what frickin battery??) 4, its just a busy time of day im afraid. 5, must be a problem with the bt line (this is a pass the buck favourite when theyre clueless) 6, did you delete all your cookies and temp internet files? (err lol think i know that one) all in all its crap, dont waste your cash, i had NTL 1mb,2mb 4mb and never lost connection in 2 years. ill be dropping sky asap.
| by Avatar, 20 April 2007 | did you find this review helpful? (1) |
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Well to be fair, i was with orange signed up for their "up to 8 meg " service. Cost me £19.99 pcm, ive had Sky for 4 days, i didnt use their setup disk at all - i have a wireless laptop, so if setting up right click your wireless connection icon and select view wireless networks. Refresh list and select your sky????? connection. Enter the key for you router (supplied in box on card, or on sticker on router) and hit connect. Throw away your sky cd into a cupboard and leave as a coaster for your coffee. My connection speed is just under 2meg - however i am only 4 days into the 10 day MSR (maximum stablility rate) for the line, still only about 25% speed reduction from Orange for a 75% reduction in cost. In a nutshell speed is actually determined by bt wholesale - see www.thinkbroadband.com cost is the issue of your ISP, as for customer service ? What is that anyway - I havent found a company who understands the concept yet in the UK - Orange were truly abismal - Sky cant be worse.
| by Glenn, 18 April 2007 | did you find this review helpful? (3) |
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I must be one of the lucky ones! Switched from Tiscali to Sky last month. Was given an activation date that came but did not receive a sky router, gave them a call, and one duly arrived the next day! Plugged in the router and it connected straight away. I was getting 598k/s on Tiscali (Tiscali claimed it was BT's line, BT confirmed this saying exchange needed upgrading, but there were no plans too!) after checking download speeds with sky I am getting jsut short of 3mb on same line. 5 days after install I received a phone call from Sky saying that there had been a delay and that my line would be activated within the next few days! I pointed out to the caller that I already had been connected, to which she replied that her system said that i was not connected! Never had a problem (yet) but it does seem like they don't know what there doing!
| by Davey A, 17 April 2007 | did you find this review helpful? (3) |
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Speak to the sky staff , even they say use BT because it is more reliable.
| by mudpile, 16 April 2007 | did you find this review helpful? (3) |
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Sky service is not good if fact it is lousy. I cannot get a Password from them despite them saying I can reset in 48 hours. All my Home page does is go round and round saying my password is not acceptable. I NEVER set the password in the first place, so how can in not be acceptable???. The support line operators seem to be a million miles away.
| by Kaz, 15 April 2007 | did you find this review helpful? (3) |
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VERY UNHAPPY SKY CUSTOMER! connected to Sky broadband for 5 weeks now and have had nothing but the same trouble from day one! most of the time we cant connect! Rang sky 16 times now. They say that "Tier 3" dept are ringing me back and thay never Do! Im always the one who calls them!!!!!! Thought it was our computer until I found this site full of complaints! :(
| by annette, 14 April 2007 | did you find this review helpful? (1) |
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i got my sky package sorted out quite quickly and they phoned me with my activation date however i have still not received my password so i cant log on to the homepage after i sent an email someone phoned me and told me they could change my password for me over the phone this took about 10 mins however i still cant log on to the homepage as it never fully loads so i use outlook express to read my sky emails and also use an hotmail account no probs with the staying online just lots of probs with the actual logging in of the homepage
| by slipit, 13 April 2007 | did you find this review helpful? (3) |
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What a joke! If you're thinking about getting this service DON'T! The deals they offer sound far too good to be true and I'm afraid they are! When it was first installed everything seemed OK apart from the fact that the speeds I was getting were no where near the aledged 8Mb. Then the first thing went wrong after 2 months of having it. It took over two weeks to get sorted and after sending me out a complete replacement of hardware, that wasn't the cause of the problem. More recently the same problems have arisen and my internet has now been down for over a month. Repeatedly I have been promised calls back after running through diagnostics 4 times! and nothing. Apparently there was a problem with my account and the only way to resolve it was to cancel my account and re-instate it - NO THANKS! Needless to say I'm now looking elsewhere and hope the cancellation goes through as swiftly as possible.
| by fed up, 12 April 2007 | did you find this review helpful? (1) |
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hi, i ordered sky broadband 2 weeks ago and so far have had 4 different activation dates. every time i phone them i get told different excuses. my wife phoned and was told it would be activated the next day, i phoned 1 hour later and was told it would be 5 days. i have phoned 5 times in total now and been told something different each time. i worry when i read people have waited 3 months to be activated.
| by Baby jesus, 11 April 2007 | did you find this review helpful? (1) |
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I cancelled AOL, getting sky max fitted on friday 13th (bad luck day, apparently). Im feeling very frightened after reading these reviews!
| by amar, 11 April 2007 | did you find this review helpful? (2) |
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I ordered Sky Bradband three months ago and over that time I been given all sorts to excuses for them not being able to activate my connection always blaming BT or the my exchange but never admitting their own incompetence. It has been more than 6 weeks since I asked them to cancel my order due to their inability to provide the service but they cannot even do that. So basically I am left with a marker on my line which stops me from going with any other provider and. I have spent HOURS on phone to their support (or lack of) trying to get this sorted out without any luck. I also contacted OFCOM without any result. So SKY Broadband is a trap and everyone should NOT go anywhere near it.
| by MANIP, 04 April 2007 | did you find this review helpful? (1) |
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SKY BROARDBAND IS CHEAP BUT VERY RUBBISH Router cuts out every time I have a great hand on poker