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Plusnet broadband

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Overview

  • Great range of broadband packages to suit all users
  • Broadband + phone packages are good value; the cost of line rental is from £9.49/mth extra, but you no longer get a bill from BT

Best selling Plusnet broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award WinnerBroadband Genie Award Winner

Plusnet came out fighting in our Home Broadband Survey 2014.

Thanks to some great survey results across the board - where 81% of customers would recommend the service - Plusnet was the clear leader in every category and the only choice for the Best Broadband Provider.

But that wasn't all Plusnet won - it also walked away with the Best Budget Broadband gong from the Broadband Genie Home Broadband Survey 2014.

This wasn't just about being cheap. The ISP performed well across most categories, proving it is possible to add value to a quality product.

Who are Plusnet?

Yorkshire-based 'honest broadband' provider Plusnet has a strong range of products and a good reputation both with customers and in the industry itself. Now providing both ADSL and fibre with mega cheap offers up to unlimited deals for gamers, there should be something for everyone.

Starting out as Force9 Internet in 1997, the Plusnet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. To this day relies heavily on referrals from its current customers to help fuel its growth strategy, showing cheap doesn't have to mean low quality.

Plusnet has won awards from the likes of Which? (Recommended Provider, February 2012), PC Advisor and the ISPA, as well as several Broadband Genie accolades, including Best Broadband in 2013 and 2014.

Customer reviews

Show all 464 Plusnet Broadband reviews»

  • unhappy

    by richvera at 19:06 on 23 Jan 2015

    Plusnet is horrible. Every time you want to speak to them, you have to wait AT LEAST 30minutes to get through. We have had 5 (!!) engineers coming to our house (5 days we had to take leave and lost money) and when the 5th one came he was in in 5 mintues and did not understand why it was so difficult for the others..
    We got some compensation but losing so much time, money and patience is hard to compensate. We waited 2 months on top of the month we already had to wait. My name (girlfriends) is not on the account but is in the username and I could not change the address, fair enough but when I asked him (after 45min on hold) if he could call my boyfriend 'to confirm' he said that he could not do that. Horrible customer service, AGAIN. FInd another company, maybe one that is more expensive because the frustration is really not worth the difference.

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  • neutral

    by RRees at 11:59 on 12 Jan 2015

    Plusnet service a joke. Once they are asked to correct anything, then they go into their default mode - inactivity

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  • unhappy

    by Purplebus at 16:02 on 11 Jan 2015

    Afer 12 years of being a Plusnet customer I decided to transfer to a cable ISP to be able to get their TV service. I thought that this would be a simple matter but how wrong I was!!

    I telephoned Plusnet cancellation department on the 20th November. I spoke with Sarah, cancelled my account and paid all outstanding bills in full by debit card. Sarah confirmed that my account was closed and that there would be no further contact from Plusnet. A day or so later I cancelled my Direct Debit at my bank.
    Sarah's comment was far from correct. Within a few days a received notification from Plusnet that they were to take my monthly payment by Direct Debit. I posted a comment in the Support area of the Plusnet and in a telephone call was told that the matter would be corrected.
    Wrong !! I then received a barrage of texts and emails complaining that they hadn't received my monthly payment. Each time, I posted on the Support pages and telephoned, pointing out that my account was cancelled and I owed no money. Obviously, no one at Plusnet read these comments or took any action to deal with what was happening.
    The final straw was when I received a further email threatening me with the news that Plusnet would involve a Debt Collection Agency if my bill was not paid immediately.
    So, I telephoned Plusnet again and after hanging on the phone for 32 minutes my call was eventually answered and I was put though to Sam in 'cancellations'. Sam was totally laid back about the situation; descibing it as 'a bit of confusion in Plusnet'. He also totally dismissed my suggestion that Plusnet should pay me any compensation in recompense for all the trouble I had had.
    He agreed that he would confirm in an email that my account was closed , that no money was outstanding and that there would be no further contact from Plusnet. Not, surprisingly, I have not received an email which includes these points.
    So, there's my tale of my service experience from Plusnet - as far as I am concerned, I am very pleased to have discontinued my custom of a business that treats its customers in such a shabby way.

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  • happy

    by Peter on Merseyside at 19:23 on 7 Jan 2015

    @Sonia - so what have they charged you for, and what account do you have? I think users had to opt in to their Unlimited accounts (I remember I did so after the launch of unlimited in December 2012). Before that, they had limits of 120 GB (Premium) 80 GB (Premium before June 2012), and the Extra account had a limit of 60 GB during peak hours (0800-2400), but if you had switched to unlimited they would not charge any extra.

    Or are you discussing phone calls rather than broadband data usage ? Maybe you could explain the 'special terms and conditions' if you think they are unfair or misleading. Thanks.

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