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PlusNet broadband

Overview

  • Great range of broadband packages to suit all users
  • Broadband + phone packages are good value; the cost of line rental is £11.25 extra, but you no longer get a bill from BT

Best selling PlusNet broadband deals

About PlusNet

It might not be the most famous name out there, but PlusNet has a strong range of broadband products and a good reputation both with customers and in the industry itself. From mega cheap offers to data rich deals for gamers, there should be something for everyone - as long as you're not looking for a super-fast connection.

Starting out as Force9 Internet in 1997, the PlusNet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. It has won a string of awards over the years, and to this day relies heavily on referrals from its current customers to help fuel its growth strategy.

PlusNet won 'Best Consumer ISP' at the ISPA Awards in 2008. ISPA is the Internet Service Providers' Association, and there's nothing like getting an award from your peers. to add to the accolade, it has been nominated for the 2009 award too. It currently has the cheapest home broadband package on the market, at just £5.99 per month, although it isn't available everywhere.

Customer reviews

Show all 75 PlusNet Broadband reviews»

  • unhappy

    by matt at 22:24 on 28 Aug 2010Report abuse

    I have been using plus-net and ever since I've been starting to use YouTube at 4pm until 12 am my internet connection has been running extremely slow as well as how my Xbox live is on and it only takes up a small percentage of connection i have done tests to prove that it slows down at 4pm - 12am at 4 pm today i tried to buffer a 2.5 minute video and it took me 1.5 hours just to buffer i am extremely unhappy with them and am going to move to a better website unless this problem is fixed and i have been notified that this has been fixed and it wont happen again
  • happy

    by Ian McCall at 19:58 on 17 Aug 2010Report abuse

    Well well they have now finally managed to provide the service they originally offered. So to be fair, I would like to re rate them as "happy"
    Current download speed is 5.4 meg which is better than expected. The only way I managed to get this sorted however was to keep pestering them via their online fault reporting system. After weeks of poor download speeds, more tests than I care to remember, substiture routers, cables, filters, etc. The fault turned out ot be good old BT incorrectly wired phone line at the local distribution box causing noise on the line and the broadband to continually drop out..

    Well done Plusnet 7 out of 10

    Typical BT 2 out of 10 for faulty wiring that should have never been left the way it was (BT installed) on a new property.... However they did come out on Sunday morning to fix it.

    Regards
    Finally Satisfied.....
  • unhappy

    by andy schwab at 15:43 on 16 Aug 2010 | registered | 1 postReport abuse

    Please do not ever use Plusnet. They failed to supply me with a service and are currently trying to get £65 out of me for cancelling the contract. They are rude, sloppy, obnoxious and their customer service and technical support is non existent.

  • unhappy

    by Ian McCall at 07:41 on 11 Jul 2010Report abuse

    What a hopeless outfit this is, I read above that they are owned by BT. That says it all.
    connection speed estimated before signup, 1 to 5 meg. I would be more than happy to achieve this as I don't do any large file downloading. However since go live my system is running on average at 250 kbps and has been down to 125kbps. The fault reporting system is a joke supposedly manned 24/7.
    They don't respond to your updates.
    Worst ISP I have ever had, don't be fooled by the sales garb on their web site and don't touch them with a barge pole...

    Regards
    Very unhappy customer

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