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PlusNet broadband

Overview

  • Great range of broadband packages to suit all users
  • Broadband + phone packages are good value; the cost of line rental is £11.25 extra, but you no longer get a bill from BT

Best selling PlusNet broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

Plusnet walked away with the Best Budget Broadband gong from the Broadband Genie Home Broadband Awards 2011.

But it wasn't just about being cheap - far from it, in fact. It performed well across most categories, proving it is possible to add value to a quality product.

In our OnePoll survey, Plusnet scored very highly on both customer service and reliability, while both its speed and technical support scores were reasonable. The fact 77 per cent of its current customers would recommend it (the equal third highest in our survey) speaks volumes.

Plusnet was way out in front in the Best Budget Broadband category, with all of our expert judges placing it in their top two choices.

About PlusNet

Yorkshire-based 'honest broadband' provider PlusNet has a strong range of products and a good reputation both with customers and in the industry itself. From mega cheap offers to data rich deals for gamers, there should be something for everyone - as long as you're not looking for a super-fast connection.

Starting out as Force9 Internet in 1997, the PlusNet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. To this day relies heavily on referrals from its current customers to help fuel its growth strategy, showing cheap doesn't have to mean low quality.

PlusNet has won awards from the likes of ISPA (the Internet Service Providers' Association) and PC Advisor in recent times, as well as the Genie Best Budget Broadband Award for its £6.49 per month Value package.

Customer reviews

Show all 167 PlusNet Broadband reviews»

  • unhappy

    by Amy at 23:58 on 3 Feb 2012Report abuse

    The most awful awful customer service I've ever experienced from any company. We were eventually connected about 2 months after our first monthly payment. Promised free connection if we moved house within the contract... they later denied this and charged us extortionately, and we had to wait another 2 months for the technician. After what must have been hours of phone calls, passed from one person to the next, going round and round in circles, they said, as 'a goodwill gesture', they would not charge us for those 2 months. They charged us. Turns out they had also re-started our 12 month contract, which meant that 4 months later, when our initial contract should have been over, we had to pay a disconnection fee of about £60 if I remember correctly. I think my housemate chose not to argue this time as it probably would have cost her more in phone bills to sort it out. These guys are not human. Must be the worst internet provider in the world. Please please do not sign yourself up to the same nightmare.

  • unhappy

    by Amy at 23:56 on 3 Feb 2012Report abuse

    The most awful awful customer service I've ever experienced from any company. We were eventually connected about 2 months after our first monthly payment. Promised free connection if we moved house within the contract... they later denied this and charged us extortionately, and we had to wait another 2 months for the technician. After what must have been hours of phone calls, passed from one person to the next, going round and round in circles, they said, as 'a goodwill gesture', they would not charge us for those 2 months. They charged us. Turns out they had also re-started our 12 month contract, which meant that 4 months later, when our initial contract should have been over, we had to pay a disconnection fee of about £60 if I remember correctly. I think my housemate chose not to argue this time as it probably would have cost her more in phone bills to sort it out. These guys are not human. Must be the worst internet provider in the world. Please please do not sign yourself up to the same nightmare.

  • unhappy

    by richard at 12:58 on 2 Feb 2012Report abuse

    AVOID
    signed up to plus net cuz free home Move so call them to arrange and in the small print £50 for enginner to come out to new address HOWS This free ...so called them they want £90 to cancel considering got 2 months left on contract and every day internet goes of 4 times a day and always slow ... quicker on a pay as you go dongle
    so i ask to speak to a manager and get refused twice and then they say they will arrange a call back been 2 weeks now still aint spoke to one .So i spoke to a agent (luke ager)and he got Arsy and put a cancellation for my internet on 1st feb so i call back and spoke to another agent and said dont cancel it then cancel it on 10th feb Ok He said

    1st comes internet turned off
    idiots every one Avoid will be going to OFCOM
    AVOID

  • unhappy

    by Rob T at 15:45 on 29 Jan 2012Report abuse

    I wouldn't touch them if I were you! I joined them because they seemed cheap, and I wanted to get away from my expensive BT line rental for my home phone. I soon realised that their product was useless, especially for gaming. Download speed was not great (5mb at best) but the upload speed was very bad (0.3mb). I tried to leave them after 4 days and they told me I had to pay them £90 for disconnection. They increased my upload speed and gave me unlimited cap on my downloads to keep me as a customer. From that point though my internet cut out every 20 minutes or so. Plusnet have a really BAD product. Have paided them £90 to get rid of them and have moved to 30mb Virgin one instead. I feel like I have been robbed. Good honest local broadband (owned by BT). What a con!

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