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Plusnet broadband

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Overview

  • Great range of broadband packages to suit all users
  • Broadband + phone packages are good value; the cost of line rental is from £9.49/mth extra, but you no longer get a bill from BT

Best selling Plusnet broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award WinnerBroadband Genie Award Winner

Plusnet came out fighting in our Home Broadband Survey 2014.

Thanks to some great survey results across the board - where 81% of customers would recommend the service - Plusnet was the clear leader in every category and the only choice for the Best Broadband Provider Award.

But that wasn't all Plusnet won - it also walked away with the Best Budget Broadband gong from the Broadband Genie Home Broadband Survey 2014.

This wasn't just about being cheap. The ISP performed well across most categories, proving it is possible to add value to a quality product.

About Plusnet

Yorkshire-based 'honest broadband' provider Plusnet has a strong range of products and a good reputation both with customers and in the industry itself. Now providing both ADSL and fibre with mega cheap offers up to unlimited deals for gamers, there should be something for everyone.

Starting out as Force9 Internet in 1997, the Plusnet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. To this day relies heavily on referrals from its current customers to help fuel its growth strategy, showing cheap doesn't have to mean low quality.

Plusnet has won awards from the likes of Which? (Recommended Provider, February 2012), PC Advisor and the ISPA, as well as several Broadband Genie accolades, including Best Broadband in 2013 and 2014.

Customer reviews

Show all 428 Plusnet Broadband reviews»

  • happy

    by Martin at 08:48 on 25 Mar 2014

    After a lifetime (over 30 years) with BT finally made the jump. Driven by BT's appalling excuse for customer service, 3rd world, disinterested customer & technical support and, the straw that broke the camels back, - 3 months to fully reinstate our service after a house move of 2.8 miles.
    Full of trepidation we signed up with PlusNet (yes I know they're owned by BT) and although its early days, nothing but praise. Broadband active, phone switch in a fortnight
    Everything working as agreed, router delivery etc and
    always a friendly English - well, Yorkshire :-) - as a first language at the end of the 'phone.
    And when BT cut us off 24 hours earlier than agreed (typical :-( ) PlusNet activated the broadband within 10 mins of my phone call, a day earlier than scheduled. Kids homework saved :-)
    Speed seems better (10mb vs 8mb) than BT's even though down the same line.
    Only downside seems to be call waiting times 5-10 mins but 0800 so no financial impact
    Keep it up Plusnet and you'll have us as customers for a long time to come

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  • neutral

    by Chris Purvey at 11:24 on 19 Mar 2014 | registered | 1 post

    @John Nelson

    Apologies for the wait times, are you able to add your new MAC key via http://plus.net/mac

    If not you can submit this at http://contactus.plus.net

    We're working tirelessly to improve call wait times and have recently opened a new call centre in Leeds which is showing signs of improvements.

    Our call wait times can also be viewed at http://csc/plus.net

    Kind Regards,

    Chris Purvey
    Plusnet Digital Care Team



    Report abuse
  • unhappy

    by John Nelson at 09:17 on 19 Mar 2014

    Signedup online, entered the MAC code which was double checked when got off BT and then again before being entered. Got a mail to say that the MAC code was wrong they would contact us.

    Tried to contact plusnet could not get through on their helpline long waiting time. Got new MAC code and have been trying to contact plusnet ever since, waiting over 20 mins on their helpline on one occasion. so we're now at stalemate, they took the 1st months payment already. Their broadband may be spot on with good customer service as reported on other sites, but how the hell can you get to speak to them.

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  • happy

    by Peter on Merseyside at 23:18 on 13 Jan 2014

    > Lynton : "missed appointments are not just an inconvenience, they cost the customer money."

    Openreach are the ones (sometimes) to blame for missed appointments. It's a shame the ISPs are always getting the flak, whether they are at fault or it is outside their control.

    http://is.gd/OpenreachPerformance is a link to a report about a consultation by OFCOM regarding the (poor) performance of Openreach.

    Not sure if any ISP would offer you compensation at the level you want though. Yours is a very significant fee per day - I know the MD of a consultancy firm that probably doesn't charge his clients as much as that (and his firm has over a dozen employees). You don't really need many days work per year to have a very comfortable lifestyle, but then again, that's probably straying a bit too far off telecomms, Openreach and ISPs...

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