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PlusNet broadband

Overview

  • Great range of broadband packages to suit all users
  • Broadband + phone packages are good value; the cost of line rental is £11.25 extra, but you no longer get a bill from BT

Best selling PlusNet broadband deals

About PlusNet

It might not be the most famous name out there, but PlusNet has a strong range of broadband products and a good reputation both with customers and in the industry itself. From mega cheap offers to data rich deals for gamers, there should be something for everyone - as long as you're not looking for a super-fast connection.

Starting out as Force9 Internet in 1997, the PlusNet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. It has won a string of awards over the years, and to this day relies heavily on referrals from its current customers to help fuel its growth strategy.

PlusNet won 'Best Consumer ISP' at the ISPA Awards in 2008. ISPA is the Internet Service Providers' Association, and there's nothing like getting an award from your peers. to add to the accolade, it has been nominated for the 2009 award too. It currently has the cheapest home broadband package on the market, at just £5.99 per month, although it isn't available everywhere.

Customer reviews

Show all 72 PlusNet Broadband reviews»

  • unhappy

    by Ian McCall at 07:41 on 11 Jul 2010Report abuse

    What a hopeless outfit this is, I read above that they are owned by BT. That says it all.
    connection speed estimated before signup, 1 to 5 meg. I would be more than happy to achieve this as I don't do any large file downloading. However since go live my system is running on average at 250 kbps and has been down to 125kbps. The fault reporting system is a joke supposedly manned 24/7.
    They don't respond to your updates.
    Worst ISP I have ever had, don't be fooled by the sales garb on their web site and don't touch them with a barge pole...

    Regards
    Very unhappy customer
  • happy

    by paul at 15:21 on 10 Jul 2010Report abuse

    well i been a customer of plusnet for nearly 12 months and they are one of the best that i have been with.
  • unhappy

    by GVS at 14:51 on 30 Jun 2010Report abuse

    USELESS service, USELESS technical support. Having started off with good broadband speed and good customer support, after 1 month it all went downhill when upgrading from Plusnet Value to Plusnet Extra. Ongoing fault for 4 weeks, no information back from Plusnet yet they claim to "not leave customers in the dark like other ISP".

    Save yourself the time and frustration, look elsewhere for an ISP that can actually deliver on what they advertise.
  • unhappy

    by Trudi Roach at 19:16 on 19 Jun 2010Report abuse

    DO NOT USE PLUSNET

    I originally had ADSL1 with Plusnet and was a previous customer and had been happy with their service. In May 2010 I upgraded to ADSL 2 as I was a heavy user, and as soon as the switch happened, I experienced connection problems. I was without broadband for seven days, and then magically it worked again for seven days before disconnecting again. Plusnet technical dept. informed me that it would take 48 hours to find out what the problem was, they refused to send out an engineer. Now I am partially disabled (lower limb issues) and work predominantly from home. I cancelled the service and they charged me £80.00 cancellation fee and took another five days to send a MAC code.

    With my new Mac code I went to my new BB provider, only to find out today that Plusnet have disconnected my current broadband (removed the tag) even though the MAC code is supposed to prevent any disconnection issues. As a result of this, my new broadband is going to take another week, so all in all I’ve been without broadband for nearly a month. Plusnet customer service is very sorry, but maybe the Mac code was faulty/incorrect, or it could be a whole host of other reasons.

    Don’t use Plusnet, the company has no soul and is ethically unsound.

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