Dave > " expensive, lame service "
Sorry, what's expensive about it, and what's lame ?
I might have tried the Virgin Media service (if they served this road, but they don't... 50 feet away on the next street I'd have the option at least)...
Plus.Net line rental can be reduced to the equivalent of 10.49 per month if one pays 12 months up front (similar to BT, TalkTalk and others). I'm with Primus and they charge 8.49/month (and I pay Plus.Net on top)... Primus doesn't offer me free off-peak calls (but then again, those are hardly 'free' - the customer pays a higher line rental to get them... so I use my mobile for calls to mobiles and if I need to call a UK landline or call abroad, I use 1899.com (1p to many countries, and 5p per call to 01/02/03 numbers however long the call is, so no silly 60 minute limit like most). I only get a bill from 1899.com when I owe them a few pounds, which is quite a lot of calls at 5p per call, and usually only get a bill every 10 weeks or so. It will be less often now, as my new contract with T-Mobile gives me unlimited calls to landlines and mobiles...
I'm on the 9.99/month Plus.Net ADSL unlimited broadband service, giving unlimited data at up to 16 Mbs, though I'm only getting about 11 Mbps as sync speed).
Nothing "lame" about the service. It works very well and I'm able to transfer plenty of data at low cost (300 GB one month recently) - I no longer have a 60 GB/month "peak hours" limit and it costs less than I had been paying them.
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Plusnet came out fighting in our Home Broadband Survey 2013.
Thanks to some great survey results across the board - where 85% of customers would recommend the service - Plusnet was the clear leader in every category and the only choice for the Best Broadband Provider Award.
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This wasn't just about being cheap - far from it, in fact. It performed well across most categories, proving it is possible to add value to a quality product. Plusnet was way out in front in the Best Budget Broadband category, with all of our expert judges placing it in their top two choices.
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Yorkshire-based 'honest broadband' provider Plusnet has a strong range of products and a good reputation both with customers and in the industry itself. From mega cheap offers to data rich deals for gamers, there should be something for everyone - as long as you're not looking for a super-fast connection.
Starting out as Force9 Internet in 1997, the Plusnet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. To this day relies heavily on referrals from its current customers to help fuel its growth strategy, showing cheap doesn't have to mean low quality.
Plusnet has won awards from the likes of Which? (Recommended Provider, February 2012), PC Advisor and the ISPA, as well as several Broadband Genie accolades, including Best Broadband in 2013, and Best Budget Broadband Award for its £6.49 per month Value package.
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Not sure why you've had a delay (though not long ago it was taking Openreach a month to do new installations with or without broadband, for both residential and business!)
If broadband is that important, might be worth a second line from Primus with their broadband for two quid a month (6 months half price).
Like Plus.Net, however, you have to commit to their line rental too (same true for TalkTalk, Sky, and most others) but often they can provide cheaper line rental, if 12 months paid in advance, saving about a third.
Another option, handy if moving ISP or home, is to have a USB mobile dongle - poor value compared with fixed line, but OK for a fill-in perhaps.
I suspect the fact you had to switch phone line rental to PN was on the page and I would recommend people do a "screen grab" of all web pages they see when placing an order so they know what bank and other info they have shared with a firm. If one disputes the clarity of the order, such screen copies would be ideal as evidence for any ombudsman (or small claims court if need be). -
Report abusePaul Spencer > my condolences, you have obviously made a very bad and expensive error in your decision going with Plusnet. Trust me I to was sucked in by the lies, empty promises and apathy of their inept customer service. I believe you have a two week 'cooling off period' to get out of your contract especially before you have received any service. For the love of god walk away, you will be pulling your hair out for 12 months otherwise. I just signed up to Virgin fibre 30 meg and phone line. £9 per month for 6 months for the broadband and just under £15 for the line rental (standard for most providers) free night and weekend calls so only £25 for a very fast reliable connection. Best bit I used Topcashback website and got a £70 cashback as well, just think long and hard before Bobs clowns trap you in to an expensive, lame service.
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Report abuseI phoned them today as on their website there is apparently another issue with my order, which they again didn’t tell me about so the account has just been left, keeping me without broadband for even longer. My biggest disappointment that I wasn't told there was an issue even after 8 days since the order was placed, was when I told the advisor that I'm unimpressed and that I felt misled, the advisors only response was "well that's your prerogative, well that's your prerogative, well that's your prerogative you can leave...". The order was placed on 5th June, 4 phone calls later (all outgoing), an extra £15/month surprise contract for line rental and I'm told I'll be waiting at least another week for my broadband, bad news for someone who works from home. You can really tell they’re owned by BT. FussNet.
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