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PlusNet broadband

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Overview

  • Great range of broadband packages to suit all users
  • Broadband + phone packages are good value; the cost of line rental is £11.25 extra, but you no longer get a bill from BT

Best selling PlusNet broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

Plusnet walked away with the Best Budget Broadband gong from the Broadband Genie Home Broadband Awards 2011.

But it wasn't just about being cheap - far from it, in fact. It performed well across most categories, proving it is possible to add value to a quality product.

In our OnePoll survey, Plusnet scored very highly on both customer service and reliability, while both its speed and technical support scores were reasonable. The fact 77 per cent of its current customers would recommend it (the equal third highest in our survey) speaks volumes.

Plusnet was way out in front in the Best Budget Broadband category, with all of our expert judges placing it in their top two choices.

About PlusNet

Yorkshire-based 'honest broadband' provider PlusNet has a strong range of products and a good reputation both with customers and in the industry itself. From mega cheap offers to data rich deals for gamers, there should be something for everyone - as long as you're not looking for a super-fast connection.

Starting out as Force9 Internet in 1997, the PlusNet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. To this day relies heavily on referrals from its current customers to help fuel its growth strategy, showing cheap doesn't have to mean low quality.

PlusNet has won awards from the likes of ISPA (the Internet Service Providers' Association) and PC Advisor in recent times, as well as the Genie Best Budget Broadband Award for its £6.49 per month Value package.

Customer reviews

Show all 190 PlusNet Broadband reviews»

  • unhappy

    by Bernard at 14:23 on 22 May 2012Report abuse

    I decided to go with PlusNet on their “contract free” broadband package because I knew we would be moving at some time in the following 12 months (we were looking for a house to buy). Six months later when I tried to move the broadband to the new property, PlusNet came up with a three digit amount to have the broadband moved, so I cancelled it and went with TalkTalk which setup the phone and broadband for only £25.

    This is where my problems arose. For a “contract free” package I got billed:

    Deferred Setup £25.00.
    Deferred Hardware - Wireless 4 port router £40.00.
    Cessation Charge £25.00.
    Total £90.

    Frankly I would have paid less had I been on an annual contract with another provider. PlusNet should prominently display the maximum charge they would levy when you take out the broadband. Buyer beware.

  • unhappy

    by jan griffiths at 08:58 on 11 May 2012Report abuse

    I agree with all the other complaints I paid nine pounds ninety nine a month then find they have put it up to eleven forty nine ,without telling me they had uped the price I had a computer chap to come in and sort out the speed ,he said it was running at half the normal speed that it should be !

  • unhappy

    by Stuart Hulme at 07:00 on 9 May 2012Report abuse

    I'm not happy with plus net i signed up for unlimited broadband and have been charged £5 per 5 GB I've gone over my apparent 50 GB monthly usage, there was nothing in the small print about capping me at 50 GB.
    I've just been given a bill for £100 which i will NOT be paying.
    DON'T SIGN UP TO PLUS NET
    the speed is horrible

  • unhappy

    by Dave Shore at 22:26 on 30 Apr 2012Report abuse

    Be warned, the adds are funny and it looks cheap - wrong, poor line speed I live 120 meters from the exchange they promised 15-20mbps down - I got 6-7mbps a quarter speed (I'm in IT and have the top router, CAT5 shielded dedicated line, proper ADSL Master socket, always got 12mbps-19Mbs + with all other ISPs. When for the £3.50 half price deal, first bill was >> £60

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