My experience with PlusNet has been abysmal. Extremely long wait times to talk to customer services - more than 20 minutes on hold and still cannot get through. They make it very difficult for you to cancel - to get a MAC code you either have to ring (spend forever on hold) or post using recorded delivery. A major IT company insisting on snailmail is unbelievable. I will never use them again.
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
- Great range of broadband packages to suit all users
- Broadband + phone packages are good value; the cost of line rental is from £9.49/mth extra, but you no longer get a bill from BT
Best selling Plusnet broadband deals
- Broadband + PhonePlusnet Unlimited Broadband & Calls
- FREE setup + £2.50/mth*£9.99 after 12 months
- Includes phone bundle*+ £15.95/mth line rental, or £12.99/mth if you pay 1 year in advance Free weekend UK calls (including 0870 / 0845 calls)
- Up to 17Mb max speed
Or Call 0800 090 1348
Broadband Genie Home Broadband Awards
Plusnet came out fighting in our Home Broadband Survey 2014.
Thanks to some great survey results across the board - where 81% of customers would recommend the service - Plusnet was the clear leader in every category and the only choice for the Best Broadband Provider.
But that wasn't all Plusnet won - it also walked away with the Best Budget Broadband gong from the Broadband Genie Home Broadband Survey 2014.
This wasn't just about being cheap. The ISP performed well across most categories, proving it is possible to add value to a quality product.
Who are Plusnet?
Yorkshire-based 'honest broadband' provider Plusnet has a strong range of products and a good reputation both with customers and in the industry itself. Now providing both ADSL and fibre with mega cheap offers up to unlimited deals for gamers, there should be something for everyone.
Starting out as Force9 Internet in 1997, the Plusnet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. To this day relies heavily on referrals from its current customers to help fuel its growth strategy, showing cheap doesn't have to mean low quality.
Plusnet has won awards from the likes of Which? (Recommended Provider, February 2012), PC Advisor and the ISPA, as well as several Broadband Genie accolades, including Best Broadband in 2013 and 2014.
just changing from the crap plus net good honest broadband
they disclosed that there box is not good and that in a stonebiult house it wont work well at all well the surprise ive had crap broadband for 1 year tried all sorts to sort changing channels moving box going to bed early so as not to bother using the broadband as it just cuts out around 9 30 then does come back till 11 etc . back to bt hopefully better box . if your rural your stuffed in my opinion but thell take your money anyway . if your not electronicaly savvy you just pay and complain and get now where id never had to change the channels before but seems bt box does this all on its own plusnet doesnt and god knows whatever else your not told . when you sign up for there crap broadband and it gets slower not faster as you use it its like oh dear there actually gwetting broadband and using it so well reduce the speeds and times and dont have two people using it in the house thats impossible you fight over the bandwidth and get both crap and cut outs . technology s fine for those with money and in the city everybody needs to go get a degree in telephony electronics before signing up so you can understand why your getting ripped of
Plusnet believe that they can use words like 'Unlimited' and 'Anytime' in their marketing and then apply special terms and conditions to these words which - if you're not aware and not careful - lead to unexpected charges.
Can`t even fix a fault with their own equipment
i have had to take many days off work, and still the fault with thier equpment is not fixed. they continue to take money for a service they are not providing, and as i have lost so much money sitting at home waiting for an engineer to visit if they actually turn up, they claim they have a photograph of my front door to proove they visited, this is contrary to 6 hrs of cctv footage. i may be forced to take them to court, as apparently a payment for a service that they can`t provide is non refundable.
After the 3rd and final BT visit my connection speed is less than when i started to complain about it dropping out. and plusnet`s responce is its fixed. i think not.