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How to cancel Plusnet broadband

What you need to know about cancelling Plusnet broadband

Worried about what cancelling your Plusnet broadband involves. Is it complicated? What will it cost? Will you be left without broadband? Read our guide to cancelling Plusnet, and we’ll put your mind at ease by explaining everything you need to know.

How to cancel Plusnet

Before cancelling any broadband service, you should always check your current contract to see whether you're still in the minimum term you agreed to when you signed up. This will make a big difference whether you're free to look for a new broadband package and switch suppliers.

Check your contract

Cancelling a broadband package in the middle of a contract will mean you have to pay an early termination fee. This can end up being expensive.

Before you cancel, get in touch with Plusnet's customer services department to find out when your current deal ends.

Unless it can’t be avoided, you’re always better off waiting until the end of the contract term.

Find a new broadband deal

If you still need broadband after cancelling Plusnet, you should spend some time researching new deals before quitting.

If you cancel without switching, you may have to pay additional setup charges, and you could be left without an internet connection for several weeks. 

These are just some of the best offers available at the moment:

Dynamic deal panel

If you're not sure what you want or what's available in your area, enter your address to see what providers and deals you could get:

Broadband Genie deals checker

How to cancel Plusnet broadband

If you’re out of contract: cancelling Plusnet for free

Switching from Plusnet will be easy if you're out of contract. Thanks to the 'One Touch Switch' rule set in place by Ofcom, from April 2023, switching broadband providers is a similar process to changing energy companies. You shouldn't have to speak to Plusnet at all, and the process could be as quick as one day.

However, as this rule has only just been enforced and some providers have been slow on the update, we advise everyone to be cautious. If you’ve not received a notification of transfer with a switch date within a couple of days of signing up for a new provider, it’s worth dropping Plusnet a line to confirm.

If you're cancelling because you no longer need broadband at all, you’ll need to call or write to Plusnet. 

To cancel over the phone, call Plusnet on 0800 432 0200.

Plusnet Mobile customers can dial 500 from their Plusnet mobile, or call 0800 079 1133.

You can also write to Plusnet by sending a letter stating your intention to cancel and including your name, telephone number, address where the service is located and your account number. Plusnet also provides a cancellation form with fields for all the required information.

You'll need to send any cancellation letters to:

Plusnet plc,
The Balance,
2 Pinfold Street,
S1 2GU

If you want more information about contacting Plusnet, we've got a page dedicated to Plusnet customer service and complaints.

Cancelling Plusnet if you’re still in contract

The steps are the same as above when you're still in contract. The difference is that when the final bill arrives, it will include an early termination fee for each month remaining, which you’ll find detailed below.

Cancelling Plusnet due to bereavement

To cancel a broadband account for bereavement reasons, you can call 0800 432 0200.

For more help on this topic, please visit our guide: 'How to cancel broadband if you're bereaved or terminally ill'.

Cancelling Plusnet if you're moving home

If you cancel your Plusnet broadband before your contract term is over, you might be charged an early termination fee.

If you're moving, it's likely you'll be able to move your Plusnet Broadband package along with you. However, if you're currently signed up to a Full Fibre package, there's a change you might have to downgrade your package.

You'll need to give four weeks' notice and call Plusnet's moving team on 0800 587 1952. There's a £65 charge for house moves, unless you're prepared to renew your contract.

If you're out of contract, this high cost is a good reason to consider switching broadband and looking around to see if there are any gift offers available to help sweeten your move.

Plusnet early cancellation fees

Plusnet will charge a fee for each month remaining on your broadband contract.

For any customer who signed up for a broadband or broadband and phone contract after the 9th of December 2019, early termination charges are calculated as follows*:

  • monthly charge (factoring in any monthly discount to which the customer is entitled);
  • deduct VAT at the applicable rate;
  • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
  • deduct 1% for early receipt of payment;
  • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro-rata basis.
  • The current rate of VAT is added back to the final amount
  • Any remaining credit on the account is taken off the total

*for any remaining period of the minimum term for which a customer has Line Rental Saver, the broadband monthly charge only will be applicable in calculating the customer’s early termination charges.

For further information, see the Plusnet early cancellation charges guide.

  • What is Plusnet broadband’s notification period?

    Plusnet requires 14 days' notice for cancellation for home broadband packages.

  • Can I keep my email address if leave Plusnet?

    You should be able to keep your email address, but you'll have to get in touch with Plusnet to let them know you'd like to do this. For more information, read our guide: "Can I keep my email address if I switch broadband provider?"

  • Can I cancel for free if my Plusnet broadband is too slow?

    Yes, you may be able to end the service without penalty if it fails to perform as expected. Plusnet has signed on to Ofcom's broadband speed code of practice, which gives customers the right to leave if the provider cannot deliver a minimum speed. Speak to technical support. If they confirm your line is performing below expectations but they can't fix it, you can cancel without charge.

Meet the author:


Matt has been working with Broadband Genie since 2009. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online.

Specialist subject: The technicalities of broadband

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