What to do before you cancel Plusnet broadband
When cancelling a broadband service you must always check the current contract and, if you’re switching to another provider, compare and find a new broadband deal.
Check your contract
Cancelling a broadband package in the middle of a contract will mean you have to pay an early termination fee, and this can be quite expensive. So before you cancel Plusnet get in touch with customer services and find out when your current deal ends. Unless it can’t be avoided you’re always better off waiting until the end of the contract term.
Find a new broadband deal
If you still need broadband after cancelling Plusnet you should search for a new deal before ending the existing service. If you cancel without switching you may have to pay additional setup charges, and you’ll be left without broadband for several weeks. Switching will ensure minimal disruption to the connection.
To get started with finding a new deal enter your postcode to see what providers and deals are available in your area:
How to cancel Plusnet broadband
If you’re out of contract: cancelling Plusnet for free
The easiest way to end your Plusnet broadband service is to choose a new provider on the same Openreach (BT line) network that Plusnet uses (which is the vast majority, of the major ISPs only Virgin Media does not use Openreach) because then your new ISP will notify Plusnet and handle the transfer of your line. Assuming there are no problems there will be very little else for you to do and no need to speak to Plusnet.
If you are cancelling without switching, or moving to Virgin Media or another ISP which does not use Openreach telephone lines, then you’ll need to call or write to Plusnet.
To cancel over the phone call 0808 169 2448. You can also write to Plusnet by sending a letter stating your intention to cancel and including your name, telephone number, address where the service is located and your account number. Though to simplify matters Plusnet provides a cancellation form with fields for all the information it needs which you can print.
If you want more information about contacting Plusnet, we've got a page dedicated to Plusnet customer service and complaints.
Cancelling Plusnet if you’re still in contract
To cancel a Plusnet service which is still in contract then the steps are the same as above. The difference is that when the final bill arrives it will include an early termination fee for each month remaining, which you’ll find detailed below.
Plusnet early cancellation fees
Plusnet will charge a fee for each month remaining on your broadband contract. This table shows the current charges as found in its broadband price guide.
|Plusnet broadband package||Charge per month|
|Unlimited Broadband Only||£11.85|
|Unlimited Broadband & Phone||£12.15|
|Unlimited Broadband & Phone (Line Rental Saver)||£3.66|
|Unlimited Fibre Broadband Only||£9.46|
|Unlimited Fibre Broadband & Phone||£11.29|
|Unlimited Fibre Broadband & Phone (Line Rental Saver)||£2.80|
|Unlimited Fibre Extra Broadband Only||£9.63|
|Unlimited Fibre Extra Broadband & Phone||£11.61|
|Unlimited Fibre Extra Broadband & Phone (Line Rental Saver)||£3.12|
Prices last checked 06/19, but you should always confirm costs with your provider.
Frequently Asked Questions about cancelling Plusnet
- What is Plusnet broadband’s notification period?
Plusnet requires 14 days notice for cancellation.
- Do I need to return my Plusnet Wi-Fi router or TV box?
If you are out of contract you can retain your Plusnet router or TV box for no charge. If you’re still in contract they will need to be returned - ask Plusnet for free postage paid packaging.
- Can I keep my phone number?
Your phone number can be transferred to another ISP or telephone service, just make sure to request this when you switch to another provider.
- Can I cancel for free if my Plusnet broadband is too slow?
Yes, you may be able to end the service without penalty if it fails to perform. Plusnet has signed on to Ofcom's broadband speed code of practice, which gives customers the right to leave if the provider is unable to deliver a minimum speed. You will first need to speak to technical support, if they confirm your line is performing below expectations and are unable to fix it, you can cancel without charge.