Vodafone Broadband user review
The following ratings from BT customers are taken from our annual home broadband survey. Each score out of five is the average rating from a series of questions in each category. The overall rating is the combined average score.
Customer care: 3.82 / 5
Value for money: 3.32 / 5
Trust: 3.72 / 5
Would recommend?: 3.35 / 5
Overall Vodafone Broadband customer rating: 3.50 / 5
Vodafone's best result in our 2019 home broadband survey was its win for fastest upload speed. In other areas it did okay, but not spectacular with scores that put it in the middle of the rankings, except for recommendations where it was second to last.
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Vodafone Broadband - the Broadband Genie review
|We like||We don't like|
Vodafone Broadband value for money
Vodafone Broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media
|Vodafone Superfast 1 (35Mb)||BT Broadband (10Mb)||Sky Broadband Essential (11Mb)||TalkTalk Fast Broadband (11Mb)||Virgin Media M50 (54Mb)|
Vodafone Broadband fastest package vs BT, Sky, TalkTalk, and Virgin Media
|Vodafone Superfast 2 (63Mb)||BT Fibre 2 (67Mb)||Sky Broadband Superfast (59Mb)||TalkTalk Superfast Fibre (67Mb)||Virgin Media M350 (362Mb)|
Last checked 04/20. Prices displayed above are the initial contract cost for new customers; price may increase after renewal. Cheapest price is the lowest monthly cost regardless of speed, fastest price is the fastest service available on Broadband Genie for the lowest cost. Does not include TV bundles or special offers.
Vodafone is one of the cheapest fibre optic broadband providers. Unusually, both fibre packages (35Mb and 63Mb) are the same price, and both cost less than many ADSL deals. And these aren’t introductory offers; Vodafone does not automatically increase the cost after the contract ends (though that doesn’t exclude the possibility of price rises).
Vodafone Broadband speed
Vodafone average download speeds vs BT, Sky, TalkTalk, and Virgin Media
|Fibre optic||35Mb / 63Mb||36Mb / 50Mb / 67Mb||36Mb / 59Mb||36Mb / 67Mb||54Mb / 108Mb / 213Mb / 362Mb / 518Mb|
Vodafone upload speeds vs BT, Sky, TalkTalk, and Virgin Media
|Fibre optic||9Mb / 19Mb||9.5Mb / 19.5Mb||9.5Mb / 19Mb||9.5Mb / 19Mb||3Mb / 6Mb / 12Mb / 21Mb|
Vodafone is unusual for only supplying fibre optic broadband so if you’re just interested in ADSL, or cannot get fibre, then Vodafone won’t be able to help.
Other than that, there’s nothing surprising about the speeds Vodafone offers. It uses the Openreach network like almost all other ISPs, so averages are roughly in line with the fibre packages available elsewhere. Some quote slightly faster speeds, but the difference is fairly minor.
Vodafone Broadband features and extras
Both Vodafone packages include an “Ultimate Broadband Guarantee”. This is a promise that you’ll receive a minimum speed (25Mb or 55Mb) or get money off until it’s fixed.
Also included is six months free subscription to F-Secure SAFE anti-virus. Free security tools are always a nice bonus and we recommend using them if you don’t have anything else, but it’s a shame that the subscription doesn’t last for the entire contract.
Vodafone broadband rewards
While Vodafone deals don’t include free gifts as often as some other providers, they are still regularly available with vouchers and other bonuses. Recent special offers have included an exclusive shopping voucher that was only available via Broadband Genie.
Vodafone Broadband router
Vodafone supplies a Wi-Fi router with all broadband packages, charging an £11.99 fee for delivery. While it’s not at the bleeding edge this is a decent bit of kit that should satisfy most users. It supports dual-band Wi-Fi so you can use both 2.4Ghz (longer-range but slower) and 5Ghz 802.11ac (faster but shorter range) networks. It offers “beamforming” technology too, which means you can focus and optimise the signal to improve performance for specific devices. There are also four gigabit wired networking ports, and a USB connection for file and printer sharing.
Vodafone broadband includes line rental, but by default there are no inclusive calls. If required you can add one of the following plans:
- Evening and weekend calls. £4. Unlimited calls to UK landlines during evenings and weekends.
- Anytime landline and mobile calls. £8. Unlimited calls to UK landlines and mobiles.
This is a small selection of calling packages compared to some providers. Notably absent is any kind of international call plan, so if you regularly phone abroad you’ll need to take that into consideration and look for an alternative to avoid racking up a large bill every month.
Vodafone Broadband review conclusion
Our Vodafone Broadband rating: 4 / 5
Vodafone fibre optic broadband delivers real value for money. Not only do you enjoy low monthly prices as standard, there’s also peace of mind with the speed guarantee that provides a discount if your connection fails to perform. It’s also truly unlimited, and the bundled router is fairly powerful.
But Vodafone packages are only available with fibre optic. That means that if you’re mostly concerned about cutting costs and don’t care too much about speed you can save more with a very cheap ADSL deal. Vodafone’s inclusive call packages are also limited, which is not a problem for everyone but could be a negative if your landline usage doesn’t fit with the handful of calling plans on offer.
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