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Shell Energy broadband review 2020

Is Shell Energy any good?

Our Shell Energy broadband rating: 3.5/5

First Utility broadband is now Shell Energy. First Utility was relatively popular for its low budget packages, but how good is Shell? Read our Shell Energy broadband review to find out if the company best known for its fuel stations is firing on all cylinders, or whether you should hit the brakes and change direction for a different provider.

Shell Energy Broadband user review

The following ratings from Shell Energy customers are taken from our annual home broadband survey. Customers were asked to rate their provider in each category; the score is the percentage of positive answers and the overall rating is the combined average score.

Customer care: 79%
(average: 81%)

Value for money: 71% 
(average: 70%)

Trust: 77%
(average: 80%)

Would recommend?: 64%
(average: 74%)

Overall Shell Energy broadband customer rating: 73%
(average: 76%)

Although Shell wasn't the worst performer overall, and it did have an above-average rating for value, its recommendation score was the lowest of all providers, with just over 35% of Shell customers saying they would not recommend them to friends and family.

Ready to buy Shell Energy broadband? See the latest deals below:

Dynamic deal panel

Shell Energy broadband - the Broadband Genie review

We like We don't like
  • No price rises at the end of the contract
  • Cheap broadband deals
  • Discounts on petrol at Shell stations
  • UK-based customer support
  • Vague fair usage policy
  • Simple packages with few extras

Shell Energy broadband speed

Shell Energy average download speeds vs BT, Sky, TalkTalk, and Virgin Media

  Shell Energy BT Sky TalkTalk Virgin Media
ADSL 11Mb 10Mb 11Mb 11Mb N/A
Fibre optic 35Mb / 63Mb 36Mb / 50Mb / 67Mb 36Mb / 59Mb 38Mb / 67Mb 54Mb / 108Mb / 213Mb / 362Mb / 516Mb

Shell Energy upload speeds vs BT, Sky, TalkTalk, and Virgin Media

  Shell Energy BT Sky TalkTalk Virgin Media
ADSL 1Mb 1Mb 1Mb 1Mb N/A
Fibre optic 9.5Mb / 19Mb 9.5Mb / 19.5Mb 9.5Mb / 19Mb 9.5Mb / 19Mb 5Mb / 10Mb / 20Mb / 36Mb

No big surprises with the advertised speeds for Shell Energy broadband; like most providers it uses the Openreach (BT line) network so performance is similar to competing ISPs. The choice of 11Mb, 35Mb or 63Mb download speeds will suit many households, but if you need a faster connection you’ll have to move to a different network, like Virgin Media.

Shell Energy broadband value for money

Shell Energy broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media

Shell Energy Fast Broadband (11Mb) BT Broadband (10Mb) Sky Broadband Essential (11Mb) TalkTalk Fast Broadband (11Mb) Virgin Media M50 (54Mb)
£21.99 £24.99 £22 £22.95 £38

Shell Energy broadband fastest package vs BT, Sky, TalkTalk, and Virgin Media

Shell Energy Superfast Fibre Plus (63Mb) BT Fibre 2 (67Mb) Sky Broadband Superfast (59Mb) TalkTalk Superfast Fibre (67Mb) Virgin Media M500 (516Mb)
£35.99 £29.99 £25 £24 £45

Last checked 09/2020. Prices displayed above are the initial contract cost for new customers; price may increase after renewal. Cheapest price is the lowest monthly cost regardless of speed, fastest price is the fastest service available on Broadband Genie for the lowest cost. Does not include TV bundles or special offers.

Shell Energy’s prices are competitive. It’s one of the cheaper providers for both ADSL and fibre optic internet, and is even better value when you compare the cost after the initial contract term. 

Most ISPs offer a cheaper price for the first 12, 18 or 24 months but then increase it upon renewal. Shell doesn’t do this, so your monthly bill won’t suddenly jump after 18 months. Though mid-contract price increases are still possible of course (as they are with any provider which doesn’t have a price guarantee). 

Ready to buy? See the latest offers from Shell Energy Broadband below:

Shell Energy Superfast Fibre Broadband
  • 35Mb/sec average speed
  • FREE setup
  • 18 month contract

£23.99per month

Shell Energy Fast Broadband
  • 11Mb/sec average speed
  • FREE setup
  • 18 month contract

£17.99per month


Shell Energy broadband features and extras

Shell broadband deals aren’t bundled with lots of extras. Besides the free Wi-Fi router, you can use the Shell Go+ app to get 3% off petrol at Shell stations, plus other “personalised offers”. 

Shell Energy router

All deals include a free Wi-Fi router. For many existing customers this is the same model (Technicolor TG588V V2) supplied by First Utility. Unfortunately, this is quite outdated by current standards as it only offers 802.11n Wi-Fi and doesn’t support the faster 802.11ac Wi-Fi. It also lacks multiple antennas, which can improve the signal. It does have a USB connection for file and printer sharing, and there are four wired network ports, but they don’t support gigabit transfer speeds. 

However, Shell Energy is now supplying an improved model, the Technicolor DWA0120. This is a dual-band router which supports the faster 5Ghz 802.11ac standard alongside 2.4Ghz 802.11n. It also includes 4x gigabit network ports. Recent subscribers should be receiving this hardware, but if you're already with Shell you'll need to get in touch with them to find out about upgrading.

Shell Energy home phone

No inclusive calls are provided with Shell Energy deals, which is a good thing if you don’t often use the landline. If you do make calls on a regular basis then you can choose to add one of the following call packages:

  • Evening & Weekend Plus: £4. Inclusive evening and weekend calls to UK landlines and UK mobiles. 
  • Anytime Plus: £8 Anytime calling to UK landlines and UK mobiles. 
  • International Call Package: £5. 600 minutes to 40 international destinations, 75% discount to mobiles in those same destinations. 50% discount on calls to all other destinations. Only available with one of the above packages. 

Shell Energy broadband review conclusion

Our Shell Energy broadband rating: 3.5 / 5

We’re spoilt for choice when it comes to budget broadband nowadays, but Shell Energy stands out by offering packages which aren’t just cheap for the first 12, 18 or 24 months. That’s a huge plus if you’re not interested in regularly switching providers because other ISPs get a lot more expensive once you’re out of the initial contract period. 

But it is a budget provider and that is reflected in its packages. While cheap, Shell doesn’t provide the kind of extras you can find with other ISPs. Cheaper petrol is a nice bonus, but it’s only a small discount and you have to fill up at Shell. And the bundled Wi-Fi router is lacklustre next to the hardware supplied by other providers. How much all this matters though is up to you to decide.

You should also be aware of the vague fair usage policy tucked away in the terms and conditions. While Shell says all its broadband packages are unlimited, it also states that it may “change your service” if you “place excessive bandwidth demands on the broadband service for continued periods”. There’s no explanation of what it considers excessive, and while it’s only likely to be an issue for a minority there are plenty of other packages which offer fully unlimited and unrestricted connectivity.

If you like what you hear, head to our Shell Energy deals page to start your switch.

More Broadband Genie ISP reviews

On Broadband Genie, you'll find reviews of almost every provider, not just Shell Energy. You can find them by following the links below: