Broadband Genie User Agreement

Last updated: 3 July 2014

1. Introduction

Use of this website and the services provided via it ("Broadband Genie") are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with Broadband Genie. Broadband Office is provided by Genie Ventures Ltd at Carlyle House, Carlyle Road, Cambridge, CB4 3DN 7TJ, and its suppliers ("we"/"our"/"us"). 

These terms and conditions and our Privacy Policy, (together the "User Agreement") form our entire agreement with you in respect of non-chargeable use of Broadband Genie and supersede any prior agreement or arrangement with you in respect of Broadband Genie.

2. Availability and accuracy of Broadband Genie

We will endeavour to ensure that Broadband Genie is available 24 hours per day without any interruptions. However, we reserve the right to make Broadband Genie unavailable at any time or to restrict access to parts or all of Broadband Genie without notice. 

Broadband Genie is an independent information and comparison online service. We use information about broadband products supplied to us by broadband providers, and available on the broadband providers' own websites.  We endeavour not to make anything on Broadband Genie misleading, but we cannot wholly represent that the information accessible on or via Broadband Genie is accurate, not-misleading, complete or up-to-date. If you find any errors, we welcome users' feedback via [email protected]

Nothing on Broadband Genie is, or shall be deemed to constitute, financial, investment or other advice or a recommendation or endorsement by us. 

3. Broadband Genie is a comparison service

Information on Broadband Genie is provided for general information purposes only and should not be relied upon by you. You should always check the suitability, adequacy and appropriateness of the product or service that is of interest to you and it is your sole decision whether to obtain or refrain from obtaining any product or service.

4. Use of Broadband Genie

Broadband Genie is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell Broadband Genie or any materials or information in Broadband Genie or the structure, overall style and program code of Broadband Genie without our consent. If you wish to make a request for consent, please contact [email protected]

5. Your contributions 

You agree to only use Broadband Genie for lawful purposes and that any information that you provide in connection with, or which forms part of, Broadband Genie will be, as far as you are aware, true and accurate and will not infringe any copyright or Trademark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term.

We reserve the right to pass your details to law enforcement agencies if required to do so by applicable law, or in cases of possible criminal prosecution.

We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via Broadband Genie. 

We reserve the right to modify or remove any comments on Broadband Genie, for any reason, but do not warrant that we will modify or remove any comments which may be obscene or libellous or blasphemous or defamatory if we are not aware that such comments have been posted. 

The poster retains the copyright to their own reviews/comments, but by posting them here you are giving Broadband Genie an unlmited licence to use them across the website.

5. Links

Broadband Genie includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. 

You may set up a link to Broadband Genie provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to this Website in such a way as to suggest or imply any form of association, approval or endorsement by us, except with our written permission.  We reserve the right to require you to immediately remove any link to this Website at any time and we may withdraw any linking permission at any time.

6. Data protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the Broadband Genie. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy

7. Intellectual property

Broadband Genie, its style and structure, and the materials and information on Broadband Genie of Broadband Genie are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in Broadband Genie assert their moral rights. 

8. Our liability

Since a substantial part of Broadband Genie is both free and available to all, it is a condition that your use of Broadband Genie is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. 

Except as expressly provided in this User Agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. 

Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the Broadband Genie for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. 

Purchasing any product or service via a link or telephone number on Broadband Genie does not create a contract with us; Broadband Genie is not a broadband provider or a retailer. If you are having problems with your broadband connection or your contract, then you will need to contact your service provider direct. 

Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the Broadband Genie shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us. 

9. Small print

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer. 

10. Complaints

If you believe that your intellectual property or other rights are being infringed by Broadband Genie, or if you are dissatisfied with Broadband Genie or any aspect of our service, in the first instance please contact [email protected]or on (+44) 01223 501 344.