EE broadband review
A home broadband deal from EE is a safe choice, giving you a wide range of affordable broadband packages with a few handy extra features. EE now also offers very fast FTTP broadband in some areas with download speeds up to 900Mb, though the upload performance is less impressive.
- Some good value deals.
- Free data for mobile customers.
- Claim an early cancellation credit when switching.
- Free Xbox Game Pass with Fibre Max.
- Decent free router.
- Very fast FTTP is available in some areas.
We don’t like…
- FTTP upload speeds are far slower than download rates.
- FTTP coverage is limited.
EE broadband: in summary
- Download speeds (average): 10Mb / 36Mb / 67Mb / 145Mb / 500Mb / 900Mb
- Upload speeds (average): 1Mb / 9Mb / 19.5Mb / 28Mb / 73Mb / 110Mb
- Data usage limit: Truly unlimited
- Type of broadband: ADSL & fibre optic (FTTC & FTTP)
- Home phone line: Yes (required for some services)
- Inclusive phone calls: Optional extra
- Router: EE Bright Box 2 or EE Smart Hub
Ready to buy? Here are just some of the EE deals currently available:
EE broadband speeds
EE has an extensive choice of speeds, including ultrafast full-fibre services.
- Download speed: 10Mb
- Upload speed: 1Mb
The basic EE package can be suitable for individuals or very small homes with low usage requirements, where you’re not planning to do lots of downloading or streaming.
However, this speed is now slow by modern standards and we do not recommend this service unless you cannot get fibre optic. EE fibre is not only faster, it also costs about the same, too.
- Download speed: 36Mb
- Upload speed: 9Mb
EE Fibre Plus
- Download speed: 67Mb
- Upload speed: 19.5Mb
Unless full-fibre is available in your area, these are going to be the fastest EE broadband packages available.
Many homes will find EE Fibre perfectly sufficient, but Fibre Plus does offer a significant upgrade in speed for very little extra cost.
EE Fibre Max 100
- Download speed: 145Mb
- Upload speed: 28Mb
EE Fibre Max 500
- Download speed: 500Mb
- Upload speed: 73Mb
EE Fibre Max 900
- Download speed: 900Mb
- Upload speed: 110Mb
Fibre Max is a huge step up from the regular fibre services, delivering very fast speeds that should satisfy almost everybody. Got a busy shared home and want something that can manage multiple 4K video streams? This is what you need.
However, EE Fibre Max is a full-fibre service, so you must be in an area with Fibre To The Premises.
This is currently quite limited in reach compared to other broadband services, so not everyone will be able to get it; when using our postcode checker, we’ll tell you if full-fibre is an option.
EE broadband speed summary
EE user Speed Satisfaction score: 3.85 / 5
The speed satisfaction score is taken from the feedback of EE customers, who are asked to rate the performance of their EE broadband service on a scale of one (very dissatisfied) to five (very satisfied). The score is an average of all results, updated on a monthly basis.
Customers have rated their satisfaction with EE broadband speeds above the overall average of 3.77, indicating that many EE subscribers are more than happy with how the service performs.
Ofcom average speed data: EE 36Mb vs BT, Plusnet, TalkTalk, and Virgin Media
Average broadband speed recorded by Ofcom during a 24-hour period.
- EE 36Mb average speed: 31.6Mb (88% of advertised rate)
- BT 36Mb average speed: 25.9Mb (72% of advertised rate)
- Plusnet 36Mb average speed: 28.8Mb (80% of advertised rate)
- TalkTalk 38Mb average speed: 31.6Mb (83% of advertised rate)
- Virgin Media 54Mb average speed: 51.7Mb (96% of advertised rate)
Ofcom speed data for EE is reassuring, with its 36Mb fibre service delivering an average speed of 31.6Mb, or 88% of the advertised rate. Of the major providers, that’s the second highest ratio of advertised vs actual speed.
EE’s advertised broadband download and upload speeds are roughly in line with other Openreach network providers. It does advertise slightly higher averages for some packages versus competitors, but it’s only a small difference.
In addition to the regular ADSL and fibre optic packages, EE has started offering much quicker Fibre Max deals with download speeds up to 900Mb.
But availability for these packages is limited as it uses Fibre To The Premises (FTTP) technology. Only a minority of homes can currently access these services, so in many cases the fastest speed you'll be able to get is 67Mb.
And although the Fibre Max packages can deliver some very impressive download speeds, the upload rates are not quite as high. They’re not bad at all, but it’s a shame that EE does not offer symmetrical broadband like some other FTTP providers.
EE value for money
EE value for money user score: 3.72 / 5
The EE user value for money score is the average rating from EE customers, who are asked to rank EE for value between one (very poor value) to five (very good value).
In our customer survey, the overall average value score is 3.47, so EE is ranked above-average for value by its users.
When comparing prices you’ll find that EE fibre optic and ADSL broadband deals usually sit in the middle of the pack, neither the cheapest nor most expensive on offer.
But EE does offer a couple of nice extras in the form of a free data boost for EE Mobile customers and a £50 credit if you're charged when switching. There's also 12 months free subscription to Xbox Game Pass Ultimate for Fibre Max subscribers.
A phone is required for, and included with, EE ADSL and standard fibre packages (36Mb and 67Mb). The cheapest EE broadband offers do not come with calling packages, so if you don't use the landline for calls, you're not paying for an unnecessary feature.
If you do use the phone regularly and want to save money, there are several calling add-ons.
Inclusive anytime calling for landlines is £5 per month, and landline and mobile calling is £8. An international bundle is available for £12, which provides inclusive calling to 50 countries and discounted pricing for the rest.
EE broadband deals are regularly available with a free gift, most commonly an Amazon shopping voucher.
Often these rewards will be a Broadband Genie exclusive that is not available from any other comparison service or EE directly.
To check out the latest offers, visit our EE rewards page.
EE customer service
EE customer service user score: 3.99 / 5
EE users were asked to rate their provider for customer service, on a scale of one (terrible) to five (excellent). The user score is the overall average for each provider.
The overall average customer score in our survey stands at 3.79, so EE is doing well with an above-average rating from its subscribers.
We also have Ofcom customer service data for EE. The results are a mixed bag, but fairly positive overall.
- Customers with a reason to complain: 30% (average: 26%)
- Complaints per 100,000 subscribers: 20 (average 50)
- Call waiting time: 1:15 (average 4:09)
- Overall complaint handling satisfaction: 47% (average: 52%)
- Overall satisfaction: 82% (average: 80%)
Although EE does have a slightly poorer than average rating in a few categories, the difference is small. And its call waiting times and number of complaints are excellent.
EE Wi-Fi router
EE has two different routers: the Smart Hub Wi-Fi router and the slightly older Brightbox 2.
EE Brightbox 2 Wi-Fi router specifications
- Wi-Fi: 802.11b/g/n (2.4GHz) & 802.11ac (5GHz)
- Dual-band Wi-Fi: Yes
- Tri-band Wi-Fi: No
- Ethernet: 1x Gigabit LAN, 3x 10/100 LAN
- Extras: 1x USB 2.0 port
EE Smart Hub Wi-Fi router specifications
- Wi-Fi: 802.11b/g/n (2.4GHz) & 802.11ac (5GHz)
- Dual-band Wi-Fi: Yes
- Tri-band Wi-Fi: No
- Ethernet: 4x Gigabit LAN
- Extras: 1x USB 2.0 port
EE ADSL broadband customers will receive the Brightbox 2. While not cutting edge it does still support the fast 802.11ac Wi-Fi protocol, and it is dual-band so you can operate two Wi-Fi networks (one on 2.4Ghz frequency, another on 5Ghz) to support a wide range of devices.
The Smart Hub is bundled with EE fibre deals and will be supplied as a free upgrade if you switch from EE ADSL to fibre.
It too is a dual-band router with 802.11ac Wi-Fi, but it also supports the "Wave 2" standard for improved performance. The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability.
And you'll find 4x gigabit network ports for wired connectivity (the Brightbox 2 only has 1x gigabit port).
Both the Brightbox 2 and Smart Hub also have a USB port on the rear for networking devices and sharing files from USB hard drives. However, it is only a USB 2.0 port, which is much slower than the USB 3.0 found on many routers.
EE Broadband extras
EE Mobile Data Boost
EE Mobile customers who sign up for EE home broadband can claim a free monthly data boost. Depending on your broadband package, you’ll receive either 5GB or 20GB.
EE early cancellation credit
EE offers £50 credit if you're charged when switching to EE.
Generally, you should only be charged for cancellation if you leave mid-contract, something that's best avoided due to the cost. But if you do find yourself in that situation, it's reassuring to know that you can get something back from EE.
However, the charge could easily exceed £50, so don't rely on EE's offer to cover everything.
Free Xbox Game Pass Ultimate
EE Fibre Max 500 and 900 customers can claim a 12 month subscription to Microsoft Xbox Game Pass Ultimate, which usually costs £10.99 per month.
The Game Pass provides free access to hundreds of titles on Xbox games consoles and Windows PC. You can also stream over 100 games to a mobile device using the Xbox cloud player.
EE: our verdict
Broadband Genie rating: 4 / 5
EE home broadband deals aren’t the cheapest, but offer decent value nonetheless. Prices are reasonable, speeds are good, and it has a few useful extras. And our survey results and Ofcom data indicate customer service is okay (though not exceptional).
It can also deliver ultrafast if you’re lucky enough to live within reach of an FTTP network.
However, while EE Fibre Max is no slouch on downloads, the numbers aren’t quite as impressive when it comes to upload speeds. Some other providers are offering full-fibre broadband with the same upload and download speed, so if you are in an FTTP network area it’s worth taking the time to compare options.
Broadband Genie’s review policy
When you’re looking to switch broadband, we know how important unbiased, balanced, expert reviews can be. As a dedicated broadband comparison and switching site, we are in a unique position to give you expert insight into whether or not we think a provider is worth your money. Read on to find out a little more about our broadband provider review process.User ratings
We ask users to review providers on our site, as part of our ongoing Home Broadband Survey project. We gather these reviews by promoting our survey to a broad swathe of customers. In doing so, we aim to get the most accurate and balanced customer feedback as possible. We believe this is preferable to advertising ourselves as a review service, which tends to attract a higher number of frustrated customers, skewing the results.
We use these scores, in combination with other factors such as Ofcom research to inform our overall ratings (more on this below).
You can leave your own review on our broadband survey, which also includes a monthly £50 prize draw.Overall ratings
Our overall provider rating is decided upon by our editors, informed by the user feedback we have received, we will also take into account wider market research such as Ofcom’s speed and customer service research, along with other trusted review platforms such as Trustpilot, where appropriate.
This allows us to create an informed, well-balanced review of a provider that’s ultimately the most useful way to determine whether or not a provider is right for you.