How to find your EE contract end date
Before you cancel EE, you should always check the status of your current contract and find out how long you have left on your agreement. Having this information will help you make the best decisions and avoid having to pay an early termination fee. You have a few different options to do this; either call EE, or there's also a quick text option to check if you're eligible for a broadband upgrade.
Call EE to find out how long is left on your contract
One quick way to find your EE contract end date is to call its customer services.
From an EE mobile, dial 150.
If you're calling from a landline or another provider, you can call 0330 123 1105.
Log into your EE account check your contract end date
Sign into your EE account. Select 'Plan & Add-ons' from the many and scroll down to the 'Plan Summary' Section to find your contract end date.
Out of contract? Find a new broadband deal
Switching broadband providers is a great way to save money. You could take advantage of a discount bonus with another internet service provider, or even get a cashback or voucher deal.
Just don't start the process until you're certain your EE contract is up, unless you're willing to pay for an early termination. If you're out of contract, EE will close your account after 14 days, or as soon as your new service goes live.
If you are good to go, we recommend the following deals:
You can also see what's available in your area by typing your address into our deals checker:
Broadband Genie deals checker
Before committing to a switch, you should spend a few moments on the phone with EE to try and get a better deal.
You'll find that the best offers are usually reserved for new customers, but it's always worth seeing if you can negotiate a better price.
How to cancel EE Broadband
If you're out of contract: cancelling EE for free
Switching between providers is easy. In most cases, your new provider will handle all the admin for you.
If you're cancelling and not switching, you'll need to call EE on 0800 079 0544.
You can find more contact information on our EE broadband customer service contacts, problems and complaints page.
Cancelling EE if you're still in contract
You'll still need to give EE a call if you are cancelling before your contract end date. However, if you do this, an early termination fee will be added to your final bill.
EE early cancellation fees
The amount you'll have to pay if you cancel your EE Broadband plan before the end of your contract will depend on your plan, any discounts you have applied, and how many months you have left in your minimum term.
Here's how EE calculates Early Cancellation Charges:
- All outstanding monthly charges are added together (excluding VAT).
- Any costs EE will save as a result of you leaving early are deducted.
- 4% is taken off for early payment receipt.
- This subtotal is multiplied by the remainder of your minimum term.
- VAT is added on top of this for the final cancellation charge.
Cancelling EE broadband when moving home
If you cancel your EE broadband before your contract term is over, you'll be charged an early cancellation fee, as we've mentioned above.
If you're moving, you might not necessarily have to cancel your EE broadband package and you should be able to take your service with you. As EE uses the BT Openreach network, availability across the UK is good.
However, there's no guarantee and if you're signed up to one of its faster, full fibre products, you may have to accept a downgrade. You'll need to check the availability of your EE broadband package at your new address.
Speak to a member of the customer service team. Alternatively, for a quick check, try typing the postcode of your new address into its deals checker.
What is Openreach?
Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider.
More than 650 service providers using the Openreach network. That’s the majority of the UK’s broadband providers. This includes Sky, TalkTalk and BT. The exception to this is Virgin Media - it uses its own, separate cable network.
Cancelling EE broadband in the event of death
You can use this online form to let EE know of a bereavement. You'll need to include the account holder's name and number, as well as a contact number for yourself.
You'll be able to disconnect their broadband or number and close their account, or transfer the connection or number to someone else.
Frequently asked questions about cancelling EE
How much notice do I have to give EE to leave?
You're asked to give at least 30 days' notice to EE if you want to leave, even if your contract term has ended.
Do I need to return my EE Wi-Fi router?
If you're cancelling your broadband, you can keep your router, recycle it or return it to:
Maybrook Industrial Estate
For more help, visit our 'how to recycle a Wi-Fi router' guide.
Can I keep my phone number when I leave EE?
If you're leaving EE and want to keep your phone number, you'll need to request a PAC code.
Can I cancel for free if my EE broadband is too slow?
EE is signed up to the Ofcom broadband speed code of practice.
This means you may be able to end your contract early if your broadband connection is slower than the estimate provided when you signed up. You’ll need to ask EE to investigate the issue first, but if they’re unable to resolve the problem, you can be released from the deal without penalty.
Cancelling your EE broadband package shouldn't be difficult, especially if you're out of contract.
Make sure you call or log into your EE online account to check when your minimum term agreement ends.
We highly recommend doing some research on alternative broadband deals before you cancel. This gives you the best chance of working out where you can get the best value deal if you're offered any upgrade incentives over the phone. You can do this using our deals checker.
If you want to switch to another provider on the BT Openreach network, you should be able to get any new broadband service up and running within 14 days. If you're moving to Virgin Media, another provider not on Openreach, or you don't need broadband anymore, you'll need to give EE at least 30 days notice.
If you're still under contract, ask for a full calculation of any early termination fees you might have to pay.