Privacy policy

Personal data, email policy and cookies

Updated November 28th 2017

Broadband Genie is committed to respecting the privacy of its visitors. We do not collect any personal data when you visit the site and you can access and browse our website without disclosing any personal data. We use cookies which collect anonymous information about the pages visited to allow us to monitor the performance of the website.

If you use our availability checker, Broadband Genie will use your postcode and telephone number to perform a broadband availability check on your line. We do not store your telephone number. We may store your postcode and availability or speed results and other non-personal data for the purpose of building up a national picture of broadband speeds and availability. We may disclose this data to other organisations for similar research purposes; never for sales purposes.

This website does make use of cookies so that your availability information is used throughout your visit. You can read more about cookies, and how to control cookies using your browser settings, at

We use third-party advertising companies to serve ads when you visit our website. These companies may use non-personally identifying information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide interest-based advertisements about goods and services of interest to you.

  • Google, as a third-party vendor, uses cookies to serve ads on our site.
  • Google's use of the DART (Dynamic Advertising Reporting and Targeting) cookie enables it to serve ads to users based on their visit to our site and other sites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. ‚Äč

By entering your email address on the Broadband Genie site, including submitting a form or entering a competition, you will be subscribed to our email mailing list about our products, news and promotions. 

We are committed to maintaining your privacy and we will not pass your information to any third party providers. However, we reserve the right to pass your details to law enforcement agencies if required to do so by applicable law, or in cases of possible criminal prosecution.

You can unsubscribe from these emails at any time by following the unsubscribe link in each email that we send out or you can update your preferences about which emails you would like to receive here.