Contact Broadband Genie

Contacting your broadband provider with an issue or complaint

Please note Broadband Genie is not a broadband provider or a retailer. If you are having problems with your broadband connection or your contract you will need to contact your service provider direct, we won't be able to help!

Need advice on home broadband? Contact our telephone advisory service

Broadband Genie offers a telephone advisory service for people looking to sign up to home broadband or switch provider.

We partner with Ofcom accredited switching service Simplify Digital who can offer advice, talk you through the best deals, and actually get you signed up.

Home broadband advice: 0800 4661 043

For more information on how we work with Simplify Digital, please see our privacy policy. 


If you are a broadband or mobile broadband provider or retailer and wish to discuss listing your deals on Broadband Genie, please call Chris Said on 01223 501344 or email [email protected].


Head office - 01223 501344
Email - [email protected]


If you have a query regarding reviews, features or other editorial coverage on Broadband Genie please contact the editor by email at [email protected].


You can get in touch with the press team by emailing [email protected].

Website feedback

Please send any feedback about the website to [email protected]

You can also review us on Feefo and Trustpilot.

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Write to us at:

Broadband Genie
Genie Ventures Ltd
Carlyle House
Carlyle Road

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