Contacting your broadband provider with an issue or complaint
Please note Broadband Genie is not a broadband provider or a retailer. If you are having problems with your broadband connection or your contract you will need to contact your service provider direct, we won't be able to help!
- Click for home broadband customer services and technical support details.
- Click for mobile broadband customer services and technical support details.
Need advice on home broadband? Contact our telephone advisory service
Broadband Genie offers a telephone advisory service for people looking to sign up to home broadband or switch provider.
We partner with Ofcom accredited switching service Simplify Digital who can offer advice, talk you through the best deals, and actually get you signed up.
Home broadband advice: 0800 4661 043
For more information on how we work with Simplify Digital, please see our privacy policy.
Broadband Genie exclusive rewards
If you have a query regarding a reward from a Broadband Genie exclusive offer please contact us by email at [email protected]. You can also message us on Facebook.
Advertising
If you are a broadband or mobile broadband provider or retailer and wish to discuss listing your deals on Broadband Genie, please call Chris Said on 01223 501344 or email [email protected].
Complaints
Head office - 01223 501344
Email - [email protected]
Editorial
If you have a query regarding blog posts, guides, features, or any other content on Broadband Genie please contact the editor by email at [email protected].
If you're a freelance writer with experience covering broadband or technology in general then we'd like to hear from you; get in touch using the email above.
Please note that we do not accept guest posts, and we will never accept or request payment in return for links.
Press
You can get in touch with the press team by emailing [email protected].
Website feedback
Please send any feedback about the website to [email protected]
You can also review us on Feefo and Trustpilot.
Otherwise...
Write to us at:
Broadband Genie
Genie Ventures Ltd
Carlyle House
Carlyle Road
Cambridge
CB4 3DN