Contacting your broadband provider with an issue or complaint
Broadband Genie is not a broadband provider or a retailer.
If you're having problems with your broadband connection, or your contract, you will need to contact your service provider directly, we won't be able to help!
However, we want you to be able to access the right information quickly to resolve any issues. You can use our home broadband customer services and technical support details to find the right person to speak to.
Need advice on choosing home broadband? Contact our telephone advisory service
Broadband Genie offers a telephone advisory service for people looking to sign up to home broadband, or switch provider.
We partner with Dixons Carphone who can offer advice, talk you through the best deals, and actually get you signed up.
Home broadband advice: 0800 4661 043
For more information on how we work with Dixons Carphone, please see our privacy policy.
Broadband Genie exclusive rewards
If you've got a query regarding a reward from a Broadband Genie exclusive offer, please contact us by email at [email protected]. You can also message us on Facebook or call us on 01223 297862 (9am-4pm Monday-Friday).
Advertising
If you're a broadband provider or retailer and wish to discuss listing your deals on Broadband Genie, please call 01223 501344 or email [email protected]
Complaints
Customer success team - 01223 297862 (9am-4pm Monday-Friday)
Email - [email protected]
Editorial
If you have a query regarding blog posts, guides, features, or any other content on Broadband Genie, please contact our editor by emailing [email protected].
If you're a freelance writer with experience covering broadband, or technology in general, then we'd like to hear from you! Get in touch using the email above.
Press
You can get in touch with the press team by emailing [email protected].
We have also summarised all data related to the broadband industry on our broadband statistics page.
Website feedback
Please send any feedback about the website to [email protected]
You can also review us on Trustpilot.
Otherwise...
Write to us at:
Broadband Genie
Nine Hills Road
Cambridge
CB2 1GE