Guide to customer and technical support: opening times, phone numbers, and links
Need to contact your provider for technical support, or have a customer service query? On this page you’ll find a list of contact numbers and the opening times for all the major providers, and many of the smaller ISPs too.
Will I be charged for calling these numbers?
There may be a cost for calling tech support or customer service. Some providers use freephone numbers, otherwise you’ll be charged at the standard rate for that number. There may be different numbers depending on whether you're calling from a landline or mobile, or from abroad. Check the costs for each number and determine the cheapest way to contact your ISP. And if the enquiry is not urgent, email or live chat support can be used instead.
The UK government guidance on call charges shows the approximate price for calling various numbers, but check with your phone provider to confirm the exact cost.
BT broadband
BT technical support
Opening hours: 24/7
| From a landline | 0800 111 4567 |
| From mobile | 0330 123 4567 |
| Outside the UK | +44 179 359 6931 |
BT customer service
Opening hours: Mon to Fri 8am - 8pm / Sat and Sun 9am - 6pm
| From a landline | 0800 800 150 |
| From mobile | 0330 1234 150 |
| Outside the UK | +44 179 359 6931 |
BT broadband live chat support
BT business broadband
BT business technical support and customer service
Opening hours: 24/7
| From landline and mobile | 0800 800 154 |
BT business live chat support (open Mon - Fri, 8am - 8pm)
Direct Save Telecom (DST) broadband
DST technical support
Opening hours: 24/7
| From landline or mobile | 0800 027 3930 (option 2) |
| From mobile | 01923 709970 |
DST customer service
Opening hours: Mon to Fri 8am - 8pm / Sat and Sun 9am - 5pm
| From landline or mobile | 0800 800 154 (option 3) |
EE broadband
EE technical support and customer service
Opening hours: Mon to Fri 8am - 8pm / Sat and Sun 8am - 6pm
| From an EE landline | 0800 079 8586 |
| From an EE mobile | 150 |
| From other mobile or landline | 0207 362 0200 |
John Lewis broadband
John Lewis technical support and customer service
Opening hours: Technical support; 24/7, customer service; 9am - 6pm
| From landline and mobile | 0800 022 3300 |
KCOM broadband
KCOM technical support
Opening hours: Mon to Fri 8am - 9pm / Sat and Sun 9am - 6pm
| From landline and mobile | 01482 606 101 |
KCOM customer service
Opening hours: Mon to Fri 8am - 7.30pm / Sat 9am - 5pm
| From landline and mobile | 01482 602 555 |
Plusnet broadband
Plusnet technical support
Opening hours: 7.30am - 10pm
| From landline and mobile | 0800 432 0200 |
| Outside the UK | +44 345 140 0200 |
Plusnet customer service
Opening hours: Mon to Fri 8am - 8pm / Sat 9am - 7pm / Sun 9am - 6pm
| From landline and mobile | 0800 432 0080 |
| Outside the UK | +44 345 123 0170 |
Post Office broadband
Post Office technical support and customer service
Opening hours: Mon to Sat 8am - 8pm / Sun 9am - 6pm
| From landline and mobile | 0345 600 3210 |
Sky broadband
Sky technical support and customer service
Opening hours: 24/7
| From landline and mobile | 0333 759 2873 |
TalkTalk broadband
TalkTalk technical support and customer service
Opening hours: 24/7
| From landline and mobile | 0345 172 0088 |
Virgin Media broadband
Virgin Media technical support and customer service
Opening hours: 8am - 10pm
| From landline and mobile | 0345 454 1111 |
Vodafone broadband
Vodafone technical support
Opening hours: 8am - 11pm
| From landline or mobile | 08080 034 515 |
Vodafone customer service
Opening hours: 8am - 9pm
| From Vodafone mobile | 191 |
| From any other mobile or landline | 03333 040 191 |
| Outside the UK | +44 7836 191 191 |
Zen broadband
Zen technical support and customer service
Opening hours: Mon to Fri 8am - 8pm / Sat and Sun 9am - 5pm
| From landline or mobile | 01706 902 001 |
Sorry, wrong number!
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