Guide to customer and technical support: opening times, phone numbers, and links

by Matt Powell

Need to contact your provider for technical support, or have a customer service query? On this page you’ll find a list of contact numbers and the opening times for all the major providers, and many of the smaller ISPs too.

Will I be charged for calling these numbers?

There may be a cost for calling tech support or customer service. Some providers use freephone numbers, otherwise you’ll be charged at the standard rate for that number. There may be different numbers depending on whether you're calling from a landline or mobile, or from abroad. Check the costs for each number and determine the cheapest way to contact your ISP. And if the enquiry is not urgent, email or live chat support can be used instead.

The UK government guidance on call charges shows the approximate price for calling various numbers, but check with your phone provider to confirm the exact cost.

BT broadband

BT technical support

Opening hours: 24/7

From a landline 0800 111 4567
From mobile 0330 123 4567
Outside the UK +44 179 359 6931

BT customer service

Opening hours: Mon to Fri 8am - 8pm / Sat and Sun 9am - 6pm

From a landline 0800 800 150
From mobile 0330 1234 150
Outside the UK +44 179 359 6931

BT broadband service status

BT broadband live chat support

BT business broadband

BT business technical support and customer service

Opening hours: 24/7

From landline and mobile 0800 800 154

BT business live chat support (open Mon - Fri, 8am - 8pm)

Direct Save Telecom (DST) broadband

DST technical support

Opening hours: 24/7

From landline or mobile 0800 027 3930 (option 2)
From mobile 01923 709970

DST customer service

Opening hours: Mon to Fri 8am - 8pm / Sat and Sun 9am - 5pm

From landline or mobile 0800 800 154 (option 3)

EE broadband

EE technical support and customer service

Opening hours: Mon to Fri 8am - 8pm / Sat and Sun 8am - 6pm

From an EE landline 0800 079 8586
From an EE mobile 150
From other mobile or landline 0207 362 0200

EE service status

EE live chat support

John Lewis broadband

John Lewis technical support and customer service

Opening hours: Technical support; 24/7, customer service; 9am - 6pm

From landline and mobile 0800 022 3300

John Lewis service status

KCOM broadband

KCOM technical support

Opening hours: Mon to Fri 8am - 9pm / Sat and Sun 9am - 6pm

From landline and mobile 01482 606 101

KCOM customer service

Opening hours: Mon to Fri 8am - 7.30pm / Sat 9am - 5pm

From landline and mobile 01482 602 555

Plusnet broadband

Plusnet technical support

Opening hours: 7.30am - 10pm

From landline and mobile 0800 432 0200
Outside the UK +44 345 140 0200

Plusnet customer service

Opening hours: Mon to Fri 8am - 8pm / Sat 9am - 7pm / Sun 9am - 6pm

From landline and mobile 0800 432 0080
Outside the UK +44 345 123 0170

Post Office broadband

Post Office technical support and customer service

Opening hours: Mon to Sat 8am - 8pm / Sun 9am - 6pm

From landline and mobile 0345 600 3210

Sky broadband

Sky technical support and customer service

Opening hours: 24/7

From landline and mobile 0333 759 2873

TalkTalk broadband

TalkTalk technical support and customer service

Opening hours: 24/7

From landline and mobile 0345 172 0088

Virgin Media broadband

Virgin Media technical support and customer service

Opening hours: 8am - 10pm

From landline and mobile 0345 454 1111

Virgin Media service status

Vodafone broadband

Vodafone technical support

Opening hours: 8am - 11pm

From landline or mobile 08080 034 515

Vodafone customer service

Opening hours: 8am - 9pm

From Vodafone mobile 191
From any other mobile or landline 03333 040 191
Outside the UK +44 7836 191 191

Zen broadband

Zen technical support and customer service

Opening hours: Mon to Fri 8am - 8pm / Sat and Sun 9am - 5pm

From landline or mobile 01706 902 001

Sorry, wrong number!

Have you found that one of these numbers is wrong, or the information isn't quite right? We try to keep our site bang up to date, but bits of information still slip through the net. If you discover an inaccuracy, please email feedback so we can put it right. Thanks!