How to contact your broadband provider
Need to contact your provider for technical support, or have a customer service query? On this page, you’ll find a list of contact numbers and the opening times for both customer service and technical support. We've listed all the major providers, including Sky, BT and Virgin Media, and many of the smaller ISPs too.
Will I be charged for calling these numbers?
There may be a cost for calling tech support or customer service. Some providers use freephone numbers, or won't charge if you call from their own landline. Otherwise, you’ll be charged at the standard rate for that number.
There may be different numbers depending on whether you're calling from a landline or mobile, or from abroad. Check the costs for each number. If the enquiry isn't urgent, you might be better off using a live chat option, or sending an email.
You can visit this UK government guidance page to find out more about call prices for various numbers, but check with your phone provider to confirm the exact cost.
BT Broadband
BT Technical Support and Customer Service
Opening hours: Monday to Friday 8am-9pm
Weekends and Bank Holidays: 8am-8pm
- From a UK landline: 0800 800 150
- From BT mobile: 150
- Outside the UK: +44 150 174 7714
BT broadband live chat support
BT Business broadband
BT Business Technical Support and Customer Service
Opening hours: 24/7
- From landline and mobile: 0800 800 154
BT Business live chat support (open Monday - Friday, 8am-6pm)
Direct Save Telecom (DST) broadband
DST Technical Support and Customer Service
Opening hours: 8am-8pm Monday to Friday, 9am-5pm Saturdays and Public Holidays
- From landline or mobile: 01923 709 709
EE broadband
EE Technical Support and Customer service
Opening hours: Mon to Fri 8am-9pm / Sat and Sun 8am-8pm
- From an EE landline: 0800 079 8586
- From an EE mobile: 150
- Text 'Help' to 66033 for a call back
KCOM broadband
KCOM Technical Support
Opening hours: Monday to Friday 8am-8pm / Saturday and Sunday 8am-6pm
- From landline and mobile: 01482 606 101
KCOM Customer Service
Opening hours: Monday to Friday 8am-8pm / Saturday 8am-5pm / Sunday 10am-4pm
- From landline and mobile: 01482 602 555
NOW Broadband
Now Broadband Customer Service
Opening hours: Monday to Sunday 8am-8pm
For direct numbers, log into your account.
Plusnet broadband
Plusnet Technical Support and Customer Service
Opening hours: Monday to Sunday 8am-8pm
- From landline and mobile: 0800 432 0200
Shell Energy broadband
Shell Energy Technical Support and Customer Service
Opening hours: Monday to Friday 8am-8pm / Saturday 9am-4pm
- From landline and mobile: 0330 094 5801
Sky broadband
Sky Customer Service
Opening hours: 8.30am-8pm
- From landline and mobile: 0333 7591 018
TalkTalk broadband
TalkTalk Technical Support and Customer Service
Opening hours: 9am-10pm
- From landline and mobile: 0345 172 0088
Virgin Media broadband
Virgin Media Customer Service
Opening hours: Monday to Friday 8am-9pm / Saturday to Sunday 8am-6pm
- From landline and mobile: 0345 454 1111
Vodafone broadband
Vodafone customer service
Opening hours: Monday to Friday 8am-8pm / Saturday to Sunday 8am-8pm
- From Vodafone mobile: 191
- From any other mobile or landline: 03333 040 191
Zen Internet
Zen technical support and customer service
Opening hours: Monday to Friday 8am - 8pm / Saturday and Sunday 9am - 5pm
- From landline or mobile: 01706 902 001
Sorry, wrong number!
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If you discover an inaccuracy, please email [email protected], so we can put it right. Thanks!
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