Guide to customer and technical support: opening times, phone numbers, call charges and extras

by Chris Marling

Please note these are not sales lines - if you're looking for product information, please click on the broadband provider's name below: this will take you through to its Broadband Genie provider page, which will have further information on products.

If a number below is followed by 24/7, this means the number should be in operation 24 hours a day, seven days a week - essentially, your call should be answered whenever you call, including holidays.

Numbers starting 0808 or 0800 will always be free from a landline or mobile. Charges for other numbers will vary depending on your phone package and whether you're calling from a landline or mobile. For further information speak to your phone provider or see the UK government guidance on call charges.

If you're looking to compare broadband deals before buying visit our price comparison tables.

BT broadband

Technical support: 0800 111 4567, 0330 123 4567 from a mobile, +44 179 359 6931 from outside the UK. Open 24/7. 

Customer services: 0800 800 150, 0330 1234 150 from a mobile, +44 179 359 6931 from outside the UK. Monday to Friday 8am to 8pm, weekends 9am to 6pm.

BT Business broadband

Customer services and technical support: 0845 600 7020. 24/7.

Eclipse broadband

Technical support and customer service: Home - 0345 1224 111 or 01392 330 296. Business - 0345 1224 333. Technical support open Monday to Friday 8am to 8pm, Saturday and Bank Holidays 9am to 5pm. Customer service open Monday to Friday 9am to 5pm, closed weekends and Bank Holidays.

EE broadband

Technical support & customer services: Call 150 from an EE mobile (free for contract during standard opening hours, 25p per call for PAYG at all times) or 0800 079 8586 from EE landlines (free). 0207 362 0200 from other lines (charges apply). Standard opening hours 8am to 8pm Monday to Friday, 8am to 6pm weekends.

Plusnet broadband

Technical support and customer services: 0800 432 0200 or 0345 140 0200. Open 7.30am - 10pm every day.

Post Office broadband

Technical support: 0345 600 3210. Open 8am - 9pm Monday to Saturday, 9am - 6pm Sunday. Customer services: 0345 600 3210. Open 8am to 8pm, Monday - Saturday (incl. bank holidays), 9am - 6pm Sunday.

Sky broadband

Technical support and customer services: 03442 411 653 (free to Sky Talk customers, otherwise charges apply). 24/7. 

TalkTalk broadband

Technical support and customer services: 0345 172 0088 (free from a TalkTalk landline, calls from other lines vary). 24/7.

Virgin Media broadband

Technical support and customer services: 150 from a Virgin Media phone (free) or 0345 454 1111. Open 8am to midnight every day.

Zen broadband

Technical support and customer services: 01706 902 001. Customer services, 9am to 5pm weekdays. Technical support, 8am to 8pm weekdays and 9am to 5pm on weekends.

Sorry, wrong number!

Have you found that one of these numbers is wrong, or the information isn't quite right? We try to keep our site bang up to date, but bits of information still slip through the net. If you discover an inaccuracy, please email feedback so we can put it right. Thanks!