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Plusnet broadband customer service contacts, problems and complaints

How to contact Plusnet customer services and technical support

Key Plusnet customer service contact details:

  • Phone number: 0800 432 0200
  • Plusnet on Twitter: @plusnethelp
  • Complain via: The contact details above or write to Plusnet, The Balance, 2 Pinfold Street, Sheffield, S1 2GU

How to contact Plusnet broadband support and customer service

Plusnet broadband customer service telephone number

Call Plusnet customer support on 0800 432 0200 or +44 345 140 0200 if you're outside the UK.

Plusnet customer support is a UK-based call centre. Opening hours for customer service are between 9.00 am - 6.00 pm every day. The number above is for both technical support and general account queries.

Plusnet address

If you’d prefer to write to Plusnet, use this address:

The Balance
2 Pinfold Street
S1 2GU

You can also log in to your Plusnet account and use the Help Assistant to submit a written query.

@Plusnethelp on Twitter

Plusnet also has a dedicated customer support account on Twitter, which can be found @plusnethelp.

Is Plusnet broadband down?

If your Plusnet broadband connection isn’t working you don’t necessarily need to contact customer support. First, try using a different device and restart your Wi-Fi router - if it’s still not working then it might be a problem with the network, which you can verify using a variety of sources online.

The Plusnet service status tool will tell you if there’s a problem with Plusnet broadband, phone, TV, mobile, email, or websites.

Also, check the official Plusnet Twitter account as service updates may be posted here.

Another helpful resource is Down Detector, a third-party tool that provides updates on broadband providers as well as other services.

For more assistance with broadband problems read our guide to troubleshooting broadband.

How to complain about Plusnet

Get in touch via Twitter

Depending on the nature of your complaint it might be worth contacting the Plusnet Twitter account before doing anything else, as this could garner a quick response. If Twitter isn’t an appropriate avenue for your complaint, or you don’t have any luck going this route, you’ll need to either speak to someone or write to Plusnet.

Speak to customer services

Call customer services on the number listed above  - or use the live chat - and explain you want to make a complaint. This is often a quick and easy way to get a problem sorted out, but if it’s not resolved to your satisfaction at this point then you’ll want to move on to a written complaint.

Complain in writing

Write to Plusnet at:

The Balance
2 Pinfold Street
S1 2GU

You can also login to your Plusnet account and raise a ticket with the Help Assistant.

Complaining about Plusnet to Ombudsman Services: Communication

The final part of the complaints process is submitting a complaint to the ombudsman. To do this you must have either received a “deadlock letter” from Plusnet or not received a reply to correspondence for more than eight weeks.

There are two different services used by all providers. For Plusnet, you need to contact Ombudsman Services: Communication.

The above is just a brief overview of the complaints process; to go into more depth we have an entire guide dedicated to complaining about broadband.

Want to leave Plusnet? Here's how to switch

If you're at the end of your tether, then you could consider switching away from Plusnet - you could well save yourself money in the process! Read our guide to cancelling Plusnet for more information, but initially, we recommend contacting Plusnet to see if you are out of contract.

If you are not, then great news! You can switch (to a cheaper and better deal) for free.  A selection of our best deals can be found below:

Dynamic deal panel

You could also choose to start switching by entering your postcode here, we'll then show you all the deals available in your area:

Broadband Genie postcode checker

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