All about TalkTalk broadband
TalkTalk is one of the best value providers out there, offering fast home broadband at some of the lowest prices in the country.
In addition to fixed-line broadband, TalkTalk also offers its own TV service, which can deliver premium entertainment, sports, and movie channels at a low cost. And it has some cheap home phone deals to help you save even more money.
All together, TalkTalk is among the cheapest triple-play (broadband, phone, and TV bundle) providers you’ll find. Read on to find out what it can offer you.
Can I get TalkTalk Broadband?
TalkTalk broadband uses the Openreach (BT telephone line) network which runs the length and breadth of the UK, so coverage is extremely good.
But, the choice of packages and the speed you’ll get varies depending on your location.
The first step to buying any broadband service is to check availability in your area with a postcode check, something you can do right here on Broadband Genie:
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What TalkTalk broadband packages are there? How fast are they?
As with most ISPs, TalkTalk broadband uses the BT Openreach network to power its services, which means you’ll find a similar choice of speeds as many other ISPs.
There are three different speed tiers which almost every home will be able to get, and a couple of services which are much faster but have limited availability.
ADSL Broadband (TalkTalk Fast Broadband)
If you’re after the cheapest broadband service, ADSL is the way to go, and it’s what you’ll get if you opt for any of the TalkTalk Fast Broadband new customer deals on this page.
It uses the telephone lines to provide an average 11Mb download and up to 1Mb upload. Not the quickest by modern standards, but still capable of handling more intensive tasks such as HD video streaming and file transfers, as well as regular web browsing and email.
However, if you demand more speed - and especially if the connection is going to be shared with housemates or family - then it will be worth upgrading to superfast fibre optic.
TalkTalk Faster Fibre
Fibre optic broadband offers much better speeds than ADSL, yet prices remain affordable. With average download speeds of 38Mb, TalkTalk Faster Fibre is great value if your broadband is shared with several people, or you’re someone who wants to make the most of the internet and enjoy quicker downloads and higher quality video streaming.
TalkTalk Superfast Fibre
The fastest TalkTalk service most of us can get is TalkTalk Superfast Fibre. This provides a rapid 67Mb download speed, ideal for large families or households.
In most cases, if you can get TalkTalk Faster Fibre then you’ll find that Superfast Fibre is also an option.
TalkTalk Faster 150 Fibre
Faster 150 Fibre is a new TalkTalk Fibre package which offers a big boost in speed, delivering an average download rate of 145Mb.
Faster 150 Fibre uses a technology called G.fast, which has only been recently deployed. It uses the Openreach network, but coverage remains very limited compared to standard ADSL and fibre broadband, so only a small number of homes can get this right now, though we are promised that many millions of households will gain access to G.fast over the next few years.
Need something even quicker? TalkTalk UFO is the latest and greatest TalkTalk broadband service, with blazing fast download speeds of 900Mb.
TalkTalk UFO is able to achieve this by using an FTTP "full fibre" optic network, where fibre lines run all the way into homes. The catch? Only a tiny fraction of us can get full fibre broadband, and coverage is likely to lag behind other types of broadband for some time yet.
If you are lucky enough to live in an area where it’s available, you’ll find it offers incredible value as TalkTalk UFO deals start from under £30!
Which broadband package is right for me?
All TalkTalk Broadband packages have the same basic features: they’re all unlimited, they all include a free Wi-Fi router, and they all have an 18-month minimum contract term.
So when deciding on a package, the key things to consider are availability and speed.
Start by entering your postcode to see what’s available in your area; you’ll find a postcode checker further up this page, and also on any of our comparison tables.
Once you know what kind of deals you can get, look for a package which offers the right speed for you.
Individuals and couples with fairly light usage (mainly web browsing, email, social media) can get by with ADSL. Shared and family homes with more than two people will be best off with a fibre optic service. Fibre is also recommended for gamers and anyone else who is likely to use it for activities which place more demand on the connection, such as regularly downloading large files or streaming HD video.
As a general rule, allow 10Mb per person, but double it for each person using the connection for things like video streaming, downloading, and gaming.
For further help, our guide to choosing the right broadband speed goes into lots more detail.
Price is important too of course, though this is less of a concern with TalkTalk Broadband deals as they’re all fairly cheap. If you’re trying to keep costs as low as possible then ADSL is the cheapest option, but don’t compromise on speed too much. TalkTalk Fibre deals aren’t much more expensive and will provide a much more enjoyable experience.
TalkTalk Wi-Fi broadband router
TalkTalk currently provides a free TalkTalk Wi-Fi Hub with every broadband deal.
This is a dual-band Wi-Fi router, which means it can support older 802.11b/g/n devices as well as the newer and faster 802.11n and 802.11ac (not sure what this all means? Read our beginner’s guide to Wi-Fi).
As well as Wi-Fi, the TalkTalk Hub also has gigabit network ports for wired connections.
The TalkTalk router provides all the features most homes will need, but if you prefer, you can also use your own router with TalkTalk.
TalkTalk Broadband installation: key information
Getting TalkTalk Broadband is easy. Choose your deal, follow the sign-up process, and wait for your connection to be activated.
If you don’t have broadband or a phone line, TalkTalk will manage the installation and, if required, send an engineer.
Does TalkTalk charge a setup fee?
TalkTalk does not charge a setup fee on most packages.
There is a small charge for the TalkTalk TV box on TalkTalk Broadband and TV bundles. You will also have to pay an installation fee for the phone line if you do not currently have an active BT line in your home.
How long does installation take?
Installation typically takes around 14 working days, though this can be slightly longer if there is a technical problem which delays installation, or if the Openreach engineers are very busy.
TalkTalk calls packages
In order to use TalkTalk Broadband, you must also have an active telephone line so - in common with most other ISPs - it does not offer broadband without a phone line.
However, all TalkTalk broadband deals for new customers include a phone line and the prices you see on our comparison tables is the total cost for both broadband and phone.
Not all TalkTalk phone and broadband packages come with inclusive calls though. If you never use the landline for calling and only have it around for broadband, you don’t need to pay any extra beyond the line rental. Just keep in mind that with these basic packages any calls will be charged at TalkTalk’s standard per-minute rate.
If you do like to chat, TalkTalk has the following call boosts. These add-ons are not expensive and can save a great deal of money, particularly for international calling.
- Unlimited UK Calls: unlimited calls to UK landlines and mobiles at any time.
- International Max: 1000 inclusive minutes to landlines and mobiles in 50 countries, plus discount rates on all other calls. £10 per month.
TalkTalk call boosts can be added to or removed from your package at any time without penalty.
In addition to broadband only deals, TalkTalk also offers TV and broadband bundles.
TalkTalk TV includes a YouView box with smart features and integrated on-demand and catch-up players, plus the option to extend beyond the standard Freeview line-up with premium content Sky One, Fox, Comedy Central, and other popular entertainment channels.
The basic TalkTalk TV package is free, while TalkTalk TV Plus requires an additional fee but gives you over 30 additional channels, and a YouView box with recording.
Talktalk Broadband: pros and cons
- Very cheap broadband and TV
- Flexible TV packages
- Truly unlimited
- Free setup on most packages
- Fixed-price promise
We don’t like
- Poor customer service reputation
To find out more about TalkTalk and how it compares to other providers, read our full TalkTalk Broadband review.
Frequently Asked Questions about TalkTalk Broadband
Is TalkTalk any good?
TalkTalk is an excellent provider if you’re looking to save money on broadband, phone, and TV. It doesn’t rate well on the customer service front, though it has a huge number of subscribers so complaints are inevitable.
Is TalkTalk Broadband cheap?
While not usually the very cheapest deal you’ll find, TalkTalk is always one of the better value providers. Its fibre optic deals are especially compelling as they cost just a little more than its standard ADSL broadband.
Does TalkTalk offer mobile phone plans?
TalkTalk once had its own mobile network offering, but this was closed several years ago. However, it does have a partnership with O2 which provides discounts and deals for TalkTalk customers.
What internet providers are like TalkTalk?
If you’re interested in TalkTalk because of the price, you’ll find there’s plenty of other options for cheap broadband, including deals which cost less than TalkTalk.
If it’s the appeal of getting broadband, phone, and TV in a bundle, then you’ve also got a few other providers offering similar deals. That includes BT, Sky, Virgin Media, and NOW.
How do I contact TalkTalk customer service?
You can call TalkTalk on 0345 172 0088.
For more information and other contact options, visit our TalkTalk customer service guide.
How do I switch my broadband to TalkTalk?
If you are currently using an Openreach network service (which includes BT, Sky, Vodafone, EE, and most other ISPs) then TalkTalk will handle the process for you. For anyone using a network other than Openreach (like Virgin Media), you’ll only have to contact your old ISP to arrange cancellation.
Read our guide to broadband installation for more information about the process.
Do other providers use TalkTalk’s network? Should I use them?
TalkTalk resells access to its LLU network to other providers. For example, Post Office Broadband uses the TalkTalk network.
Even if you don’t want to get TalkTalk, there’s no particular reason to avoid a provider using its network. And the underlying infrastructure is still using the Openreach telephone network, same as most other ISPs.