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TalkTalk broadband customer service contacts, problems and complaints

How to contact TalkTalk customer services and technical support

Do you need to contact TalkTalk customer services? Are you having technical issues with your TalkTalk Broadband? Do you want to make a complaint about your TalkTalk Broadband? Read our guide to contacting TalkTalk Customer Services to get help and solve problems, as well as details of how to complain, if you need to.

How to contact TalkTalk Broadband Customer Services and Technical Support

The TalkTalk Customer Services phone line is available from 8.00 am until 8.00 pm every day. The Technical Support phone line is available 24 hours a day. TalkTalk’s Live Online Chat can be accessed from 8.00 am until 10.00 pm.

TalkTalk also has an app which can be used to view bills and track your usage at any time, as well as to contact Customer Services during the above hours.

TalkTalk Broadband customer service telephone number

Contact TalkTalk Customer Services (8.00 am to 8.00 pm) and Technical Support (24/7) on 0345 172 0088.

If you are hearing or speech-impaired you can use the Text Relay Service by dialling 18001, followed by 0345 172 0088.

TalkTalk online live chat

**Please note, due to the COVID-19 crisis, TalkTalk is limiting access to live chat**

TalkTalk offers online live chat with its Customer Service Team between 8.00 am and 10.00 pm, seven days a week.

It can be accessed via the TalkTalk Community Page. Scroll down to the ‘Need to speak to our team?’ section.

TalkTalk postal address

If you would prefer to write to TalkTalk use this address:

TalkTalk (TTR)
PO Box 675
Salford
M5 0NL

You will need to include your full name, your TalkTalk phone or mobile number and your signature. You should also state the best way for them to contact you, such as via your phone number or contact address.

How to check TalkTalk broadband service status - is TalkTalk down?

If you are having trouble accessing your TalkTalk broadband service then there are several tools that you can use to find out what is happening before having to call Technical Support.

Before you do though, try rebooting your devices, and then your Wi-Fi router, as this can often fix connection issues. If that doesn’t work, it’s time to check the network status.

To see whether the TalkTalk network is experiencing any issues have a look at their official service status page.

You can check the TalkTalk Twitter feed to see if they’ve posted anything about broadband problems.

You can also use the third-party tool Down Detector. This provides service updates for TalkTalk, and a huge range of other providers and services.

If you need further help with internet connectivity issues, take a look at our guide to troubleshooting broadband.

How to complain about TalkTalk Broadband

Get in touch via Twitter

Before making a complaint through official channels you might want to try contacting @talktalk on Twitter. Company customer service teams are usually quick to resolve problems when they are posted in a public forum.

If you still need to contact TalkTalk have a look at their complaints code first. This explains how their procedure works.

Complain via Customer Services

If you would like to complain in person about your TalkTalk broadband you can call 0345 172 0088.

If you’re hearing or speech-impaired you can use the Text Relay Service by dialling 18001, followed by 0345 1720088.

The lines are open from 8.00 am until 8.00 pm every day.

You can also use TalkTalk’s live online chat to make a complaint. Scroll down to the ‘Need to speak to our team?’ section. It is available from 8.00 am until 10.00 pm, seven days a week.

Complain in writing

To complain about your TalkTalk Broadband in writing, use this address:

TalkTalk Correspondence Dept.
PO Box 675
Salford
M5 0NL

You can also submit a written complaint using this email address: [email protected].

If these do not resolve your issue, you can escalate your complaint by writing to the following address:

Head of Complaints - CEO's Office TalkTalk (CEO)
PO Box 672
Salford 
M5 0NG

Complaining about TalkTalk to CISAS

If you are unable to resolve your broadband issue with TalkTalk then you can submit your complaint to the ombudsman. Every provider is a member of one of two ADR (Alternative Dispute Resolution) schemes: TalkTalk is part of the Communications and Internet Services
Adjudication Scheme
(CISAS).

You can contact CISAS once you have received a deadlock letter from TalkTalk (this is a document that states that you and TalkTalk have been unable to agree on a solution to your issue). You can contact CISAS without a deadlock letter if you have not had a response from TalkTalk for at least eight weeks.

Before contacting either TalkTalk or the ombudsman you should read our in-depth guide to complaining about broadband. This goes through the process in more detail.

Fed up with TalkTalk? Switch and save £££s

Reached the end of your tether with TalkTalk broadband? You can switch to another provider, and maybe save money in the process. And if you're currently outside your minimum contract term then switching is free. To find out how long is left on your contract, read our guide to checking your TalkTalk contract. Or to find out how to switch from TalkTalk, visit our guide to cancelling TalkTalk.

To help get you started, we've listed a couple of our best deals below:

Dynamic deal panel

Alternatively, you can see what other deals are available right now by entering a postcode below:

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