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How to contact TalkTalk customer service, problems and complaints

How to contact TalkTalk customer services and technical support

Easy ways to get in touch with TalkTalk:

  • Phone number: 0345 172 0088
  • Twitter / X: @TalkTalk
  • Complain via: write to: TalkTalk Correspondence Dept, PO Box 675, Salford, M5 0NL

TalkTalk tends to offer some of the cheapest bundled TV packages, as well as the phone and broadband deals.

If you’re struggling with your TalkTalk service, you’ve had too much money taken out of your bank account, or you just want to speak to someone about the benefits of fibre broadband, you’re in the right place! On this page, we’ll list all the ways you can get in contact with its customer support, live chat and mail.

How to contact TalkTalk Broadband Customer Services and Technical Support

How do I speak to a person at TalkTalk? TalkTalk contact numbers

The TalkTalk Customer Services is available daily from 9am-7pm Monday-Friday, 9am-6pm on Saturdays and closed on Sundays. If you’re having trouble with your internet connection, the technical support phone line uses the same number and has the same opening hours.

If you have a question about a full fibre service, you can speak to somewhere every day of the week between 8am-8pm.

You can contact TalkTalk Customer Services and Technical Support by calling their landline number: 0345 172 0088.

If you’re hearing or speech-impaired, you can use the Text Relay Service instead by dialling 18001, followed by 0345 172 0088.

TalkTalk live chat

TalkTalk offers online chat with its Customer Service Team, with the same hours as above.

This live chat option can be accessed through the TalkTalk Community Page. Just scroll down to the ‘Need to speak to our team?’ section.

Contact TalkTalk by mail

If you’d prefer to contact TalkTalk by mail, you can use this address:

TalkTalk (TTR)
PO Box 675
M5 0NL

You’ll need to include your full name, your TalkTalk phone or mobile number and your signature. You should also state the best way for the support team to contact you, such as via your phone number or contact address.

How to check TalkTalk broadband service status - is TalkTalk down?

Your broadband connection may go down for a variety of reasons. But don’t worry, there are a few things you can try before you even need to think about contacting TalkTalk. 

First, try disconnecting and reconnecting your devices. If that doesn’t work, try resetting your Wi-Fi router by turning it off and on again.

Sometimes broadband goes down for a little while. This might be planned maintenance, or something could have gone wrong on TalkTalk’s end. Fortunately, it has a service status page. This will be updated with any service issues. Or, if you’d rather check social media to keep an eye on the situation, TalkTalk also reports problems on its Twitter feed.

Finally, you could also use a third-party service like Downdetector.

For further information on broadband connectivity issues, check our guide to troubleshooting broadband connection problems.

How to complain about TalkTalk Broadband

If you’re having trouble with your broadband, you’ll need to contact TalkTalk to complain.

Fortunately, there are several different ways that you can do so.

Contact TalkTalk via Twitter / X

Before making a complaint through the official channels, you might want to try contacting @talktalk on Twitter. Company customer service teams are usually quick to resolve problems when they’re posted in a public forum.

If you still need to contact TalkTalk, have a look at their complaints code first. This explains how their procedure works.

Complain via Customer Services

If you’d like to complain in person about your TalkTalk broadband, you can call 0345 172 0088.

If you’re hearing or speech-impaired, you can use the Text Relay Service by dialling 18001, followed by 0345 1720088.

Contact TalkTalk and complain by mail

To complain about your TalkTalk Broadband in writing, use this address:

TalkTalk Correspondence Dept.
PO Box 675

United Kingdom
M5 0NL

You can also submit a written complaint using this email address: [email protected].

If your issue isn’t resolved, you can escalate your complaint by writing to the following address:

Head of Complaints - CEO's Office TalkTalk (CEO)
PO Box 672
M5 0NG

Complaining about TalkTalk to CISAS

If you’re unable to resolve your broadband issue with TalkTalk then you can submit your complaint to the ombudsman. Every provider is a member of one of two ADR or Alternative Dispute Resolution schemes: TalkTalk is part of the Communications and Internet Services Adjudication Scheme aka CISAS.

You can contact CISAS once you’ve received a deadlock letter from TalkTalk. This is a document that states that you and TalkTalk haven’t been able to agree on a solution to your issue. You can contact CISAS without a deadlock letter if you haven’t had a response from TalkTalk for at least eight weeks.

Before contacting either TalkTalk or the ombudsman, you should read our in-depth guide to making broadband complaints. This goes through the process in more detail.

Fed up with TalkTalk? Switch and save £££s

If you keep having problems with TalkTalk, or you’re moving somewhere that your current package isn’t available (this may be the case if you’re currently on a full fibre package), you may be interested in switching broadband

If you decide to make the switch to a different ISP, you should also read our guide on cancelling your TalkTalk broadband package. Just remember, if you’re trying to switch or cancel your broadband before the end of your contract term, you are likely to be charged a fee. Make sure you take note of your contract end date before you make any hasty decisions.

If you’re happy to switch now, here are some of the best deals currently available.

Dynamic deal panel

Before choosing one of these options, we recommend using our postcode checker to see what deals are available in your area.

Alternatively, you can see what other deals are available right now by entering your address below:

Broadband Genie deals checker

Expert Summary

It's relatively easy to contact TalkTalk with any questions or problems that you have. Twitter/ X is a handy place if you want a quick response. But if you don’t use social media, a live chat option is available on its website. Of course, speaking to a human is often the best way to things resolved efficiently.

If you want to complain, that can be a slower task. But it should either get your problem fixed or make it easier for you to switch. For more help, we have an easy guide to cancelling your TalkTalk package.

Meet the author:
Rosina Brooker

Rosina has been working as a content writer since university. She's had the opportunity to get involved in a broad variety of industries, writing about everything from boilers to local events to technology. Her skill set also includes web development, so she understands the importance of good broadband.

More about TalkTalk

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