What to do before you cancel TalkTalk broadband
Before you jump into actually cancelling your broadband package there are two important steps to take: check your existing contract and choose a new deal.
Check your contract
You must contact TalkTalk to check the status of your current broadband contract before doing anything. TalkTalk broadband deals can have a contract length of 12 or 18 months, and if you’re in the middle of the contract period you’ll have to pay a cancellation fee for ending it early (see below for more information on how much that could cost).
Find a new broadband deal
Unless you’re cancelling because you no longer need broadband, you’ll need to choose a new broadband package to move to after your TalkTalk service ends. You can sign up to a new deal right here on Broadband Genie; below are some of the top offers available now.
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How to cancel TalkTalk broadband
If you’re out of contract: cancelling TalkTalk for free
If you’re moving to a broadband provider on the Openreach network (which is any ISP that delivers its service over a standard BT telephone line) then cancelling is easy - just choose a new deal, sign up with the provider, and they will handle the cancellation of TalkTalk for you.
If you are moving to Virgin Media or another provider which does not use Openreach, or you simply don’t need broadband any more, then it’s a little more involved as you will need to contact TalkTalk to terminate the contract.
The quickest way to do this is to call TalkTalk on 0345 172 0046.
Have your account details ready as you will need to verify your identity. TalkTalk, like any ISP, will try to persuade you to stay but just be firm about your desire to end the service and politely decline any offers (though if the cost is the reason you’re leaving you may be able to negotiate a better deal at this point).
You can also cancel in writing by sending a letter to:
TalkTalk Correspondence Dept
PO Box 675
Include your full name, home telephone number, and signature. Clearly explain your intention to end the service. TalkTalk will respond to the billing address unless otherwise notified so include an alternative contact address or phone number if necessary. But be aware that TalkTalk will still call you after receiving a cancellation letter, so it may be best to just call them and start the process straight away rather than wait for the post.
For full details on how to contact TalkTalk, see our TalkTalk customer service numbers page.
Cancelling TalkTalk if you’re still in contract
The cancellation process is the same as above when you are still in contract. The only difference is that you’ll have an additional fee (detailed below) to pay in your final bill, which TalkTalk should notify you about during the cancellation call.
However, TalkTalk has a Great Connection guarantee; if you're not satisfied with your fibre connection in the first 20 days of your services going live, you're free to leave and only pay for the services you've used.
TalkTalk broadband early cancellation fees
When cancelling mid-contract TalkTalk charges for each month remaining on your deal. The per-month fee varies depending on your package. The table below shows what it may cost to cancel TalkTalk packages that are currently available; see the TalkTalk help article about cancelling broadband for information about older packages.
|TalkTalk broadband package||Charge per month|
|Fibre 35 (Faster Fibre)||£10.20|
|Fibre 65 (Superfast Fibre||£10.20|
|Fibre 150 Data Only||£10.20|
|Fastest Ultra Fibre Optic||£19.20|
Prices last checked 02/21, but you should always confirm costs with your provider.
Frequently Asked Questions about cancelling TalkTalk
What is TalkTalk broadband’s notification period?
If you’re cancelling TalkTalk and not moving to another Openreach network provider then there is a 30 day notification period before the service will be cancelled. If you’re moving providers then the switch will normally be completed in around 14 days.
Do I need to return my TalkTalk Wi-Fi router or TalkTalk TV box?
You can keep the router if your contract has ended. If not, you must send it. TalkTalk TV boxes must be returned within 21 days, or you will be charged £75 (ask TalkTalk for a pre-paid returns bag).
Can I keep my phone number?
Your number can be transferred to another provider. You must notify your new provider when signing up that you wish to retain the number.
Can I cancel for free if my TalkTalk broadband is too slow?
Yes. TalkTalk has signed up to the Ofcom broadband speed code of practice so you have this right. You should start by speaking to technical support, and if the problem cannot be fixed TalkTalk is obligated to let you leave without penalty.