About Sky Broadband
While best known for its satellite TV, Sky is also a leading provider of fibre broadband. It can provide great value deals, bundling all your home entertainment and communication needs in one package.
Sky broadband's new customer deals cover the full breadth of home communications and entertainment. Its wide choice of services includes low-cost internet, superfast fibre optic broadband, home phone and calls packages, broadband and TV bundles, plus mobile, too! And there are always plenty of special offers, including free gifts and student broadband packages.
Sky Broadband: what packages and speeds are available?
All the Sky broadband offers you'll find on this page are for new customers only. So if you're switching to Sky, you're in luck!
Here are Sky’s current broadband packages with average download speeds, contract length, and any extras included:
Sky Broadband Superfast 35
- 36Mb average speed.
- 18-month contract.
Sky Broadband Superfast
- 61Mb average speed.
- 18-month contract.
Sky Broadband Superfast + Sky TV
- 61Mb average speed.
- 18-month contract.
- Sky TV with 300+ channels.
- Free Sky TV box.
- Line rental only and pay-as-you-talk calls.
Sky Broadband Full Fibre 100
- 100Mb average speed.
- 18-month contract.
Sky Broadband Ultrafast
- 145Mb average speed.
- 18-month contract.
Sky Broadband Ultrafast Plus
- 500Mb average speed.
- 18-month contract.
Sky Broadband Gigafast
- 900Mb average speed.
- 18-month contract.
Can I get Sky Broadband deals in my area?
Sky uses the BT Openreach network, so it’s available to almost everyone.
However, as it’s an LLU (Local Loop Unbundling) operator, not everyone can get the best Sky deals. You can still get Sky Broadband outside the Sky network area but prices may be higher and you don’t have the same choice of deals.
But this isn’t a major concern, because the Sky network is available to more than 24 million households.
Sky does also offer ultrafast fibre broadband services using Fibre To The Premises (FTTP), but far fewer homes can get this level of broadband speed right now. If full fibre is available in your area, our postcode checker will let you know.
To find out if you can get Sky, enter your address below for a free and instant broadband availability check:
About the Sky Broadband Hub Wi-Fi router
The Sky Broadband Hub Wi-Fi router is used to connect to the internet and share the broadband around your home. It uses either wireless networking, with support for fast 802.11ac Wi-Fi, or wired network cables.
The Broadband Hub also includes several telephone ports on the rear which let you plug in a standard landline telephone and make voice calls. But that’s only provided you also have the Internet Calls package from Sky.
WiFi Max
For an additional £10 per month, Superfast Broadband 35, Ultrafast Broadband, Ultrafast Plus Broadband or Sky Gigafast Broadband customers can add on 'WiFi Max'. As well as receiving an upgrading Wi-Fi 6-enabled Max Hub router, this service comes with a Wi-Fi guarantee of 25Mb (10Mb for Sky Broadband Superfast). If these speeds aren't received, a refund is available.
If you're signed up to SkyQ, you won't be able to make use of WiFi Max until later in 2023.
Sky Broadband bundles
- Sky broadband and phone
The cheapest Sky package you can get is a Sky broadband and landline bundle.
All Sky broadband packages include a phone line service. Even if you don’t use it for voice calls, it’s required for broadband. The price you see for Sky Broadband deals is the monthly cost for both the broadband and line rental.
If you do use the phone regularly, then it's worth adding a calls package. That way you’ll get free inclusive calls instead of paying the standard per-minute rate. Otherwise, you’ll be on the Sky pay as you talk package, which comes automatically with broadband.
- Sky broadband and TV
Sky’s famous satellite TV service offers hundreds of TV channels and loads more content on demand. You don’t have to be a Sky TV customer to get Sky Broadband or vice versa, but its bundles combining TV and broadband can offer great value. TV deals include Sky Sports and Sky Cinema, which other broadband and TV providers struggle to beat.
You can get broadband deals with Sky Glass, Sky Q or Sky Stream.
- Sky broadband, phone, and TV
Sky can offer the whole package, with bundles combining home broadband, home phone with inclusive calling, and a premium TV package.
Can you get mobile with broadband packages?
While Sky does have its own mobile network which offers some great value deals, it doesn’t currently provide these in a bundle. However, Sky customers can benefit from some bonus features when using Sky Mobile phone services. For example, Sky TV VIP subscribers can get 5G mobile connectivity at no extra cost.
Sky broadband extras and free gifts
In addition to the features of your chosen package, all Sky broadband customers receive the following free extras:
Sky Hub Wi-Fi broadband
The Sky Hub Wi-Fi router is used to connect to the internet and share the broadband around your home using either wireless networking or wired network cables.
The Cloud Wi-Fi
The Cloud is Sky’s public Wi-Fi hotspot network. All Sky users get free access to The Cloud nationwide, so you can stay connected outside the home without using up your mobile data allowance.
Sky Broadband Shield
Sky offers internet filtering tools for parents who are concerned about their kids getting access to unsuitable content. It can be set up using age ratings or to block specific sites, and a watershed feature allows you to automatically disable the filter at certain times.
You can also get vouchers and other free gifts with a new Sky deal. Visit our Sky rewards page for the latest offers.
Sky internet: pros and cons
We like
- Truly unlimited.
- Good customer service.
- Broadband and satellite TV bundles.
- Minimum speed guarantee.
- Superfast and ultrafast broadband.
We don’t like
- Upload speeds aren’t great.
- Sky Wi-Fi router can’t be easily replaced.
To find out more read our full Sky Broadband review.
How to get Sky Broadband
To get Sky, start by entering your postcode to check availability in your area. You’ll find a postcode checker further up this guide, or on any of our comparison tables.
Use the filters and sorting options to find the right package, then click ‘Go’. You’ll be taken to the Sky site to sign up. It’s at this point that you’ll have to pay any setup fees.
Once you’ve completed the registration process, it’ll take around 14 working days to activate your new Sky Broadband service.
If you currently have broadband with another Openreach broadband provider, which is most ISPs, including BT, TalkTalk, EE, Vodafone, and Plusnet, then Sky will handle the cancellation of your old service. If you’re on another network, such as Virgin Media, you may need to get in contact to cancel. We have more about this in our guide - 'Switching from Virgin Media to Sky Broadband'.
If you're looking to get out of your current contract early, Sky Broadband offers a switching credit. It will refund back any early termination fees you have to pay up to a total of £200.
Frequently Asked Questions about Sky Broadband
How long are Sky contracts?
Sky has a minimum contract term of 18 months.
If you cancel early you’ll have to pay a fee. So it’s best not to sign up for any deal where you know you’ll have to cancel within the minimum term. In that situation, you should consider a short-term broadband deal instead.
Are there upfront costs with Sky?
All Sky broadband packages have a small setup fee. TV and broadband bundles will have a slightly higher cost to cover the delivery of the TV box.
How long will it take to install?
Typically, it takes around 14 working days to install a new broadband service. You may need to wait on an engineer visit if your property doesn’t have a line or requires repairs.
Can I get Sky Broadband without a contract?
It’s not possible to get Sky without a contract.
If you want no-contract broadband then our short-term broadband deals guide has more information.
Does Sky have good customer service?
Sky is reasonably well-regarded by its customers. In our Home Broadband Survey, its scores for customer service were slightly above average, with 81% of respondents giving positive feedback.
How do I contact Sky?
Call Sky customer service on 0333 7591 018.
You can find other contact methods on our Sky customer service guide.
How do I cancel Sky Broadband?
To cancel Sky Broadband, first, check your contract to see if you’re still within the minimum term. If you leave early, you’ll have to pay an extra fee.
If you still need broadband, and you are moving to another Openreach network provider, then all you need to do is sign up for a new deal. The new provider will notify Sky that you are leaving.
If you no longer need broadband or are moving to a different network, such as Virgin Media, you will need to contact Sky to cancel.
Visit our guide to cancelling Sky Broadband for more help.
Summary
Sky broadband has some great offerings, especially if you’re looking for bundles. You can get Sky broadband and a TV package together, or simply a broadband and phone package. We recommend choosing one of the bundles for Sky, but if you want a broadband only deal, Sky Fibre is a great choice.
With Sky using the BT Openreach infrastructure, a large majority of people across the country can easily sign up for it. The prices aren’t too bad and you can often get rewards.
If you’re interested in getting Sky broadband, then you can use our postcode checker to see if it’s available in your area.