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NOW Broadband review 2024
Speed Satisfaction | 3.3/5 |
Customer Service | 3.5/5 |
Value for Money | 3.3/5 |
Reliability | 3.5/5 |
Router | 3.5/5 |
Overall score | 3.4/5 |
If you're looking to keep your monthly spend low, NOW is a great value provider. It offers cheap, standard fibre broadband deals, as well as low-cost internet and TV bundles. But you’ll have to pay setup fees and ad-free TV costs extra. Its Wi-Fi router could be better, too.
We like | We don't like |
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NOW Broadband: In summary
Download Speeds (Average) | 61Mb / 69-75Mb / 100-108Mb |
Upload Speeds (Average) | 15Mb / 15-17Mb / 18-19Mb |
Data Usage Limit | Truly unlimited |
Type of Broadband | Part-Fibre (FTTC) and Full Fibre (FTTP) |
Home Phone Line? | Yes (required) |
Inclusive phone calls? | Call bundles available as an add-on |
Bundled Wi-Fi Router? | NOW Hub 2 |
You can find our current favourite NOW broadband deals below:
NOW Broadband Speed
Speed Score: 3.3 out of 5 |
NOW offers three different speeds across its range. Each is available in a variety of packages, and that can include TV bundles.
NOW Broadband - Superfast Broadband
- Download speed: 61Mb
- Upload speed: 15Mb
This is our recommended minimum for most homes.
NOW Broadband - Full Fibre 75
- Download speed: 69-75Mb
- Upload speed: 15-17Mb
This is NOW's entry-level full fibre deal. It will be fine for larger homes where several of you want to use the internet at once.
NOW Broadband - Full Fibre 100
- Download speed: 100-108Mb
- Upload speed: 18-19Mb
This is NOW's speediest offering. As a guideline, if you wanted to download an average length HD movie, it would take you less than 2 minutes.
NOW Broadband speed summary
In our 2024 Home Broadband Survey, NOW scored a 69% satisfaction score for speed. This was just slightly below average.
NOW Broadband is an Openreach network provider. That means there’s a similar choice of broadband services and speeds as most other providers, all delivered over a regular telephone line.
Some Openreach providers do quote a slightly faster average speed than NOW, but it’s not by much. With them sharing the same core infrastructure, you're not usually going to get a drastically different experience from NOW to any other Openreach provider.
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What is Openreach?
Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider.
More than 650 service providers using the Openreach network. That’s the majority of the UK’s broadband providers. This includes Sky, TalkTalk and BT. The exception to this is Virgin Media - it uses its own, separate cable network.
NOW Broadband Customer Service
Customer Service Score: 3.5 out of 5 |
In our 2024 home broadband survey, NOW ranked slightly higher than the average customer support (71%).
However, recent Ofcom data shows a worrying picture. In its 'telecoms and pay-TV complaints' report, published in July 2024, NOW came out as the most complained about broadband provider in the UK.
Between January to March 2024, it received 22 complaints per 100,000 subscribers. To put this into perspective, the industry average was 11.
During this period:
- 35% of NOW customers complained about faults, service and provisioning
- 47% of NOW customers complained about complaints handling
- 10% of NOW customers complained about billing, pricing and charges
![Ofcom report on broadband complaints per 100,00 subscribers in Q1 of 2024](/images/fckImages/ofcom_complantsq1.png)
![Ofcom report on broadband complaints Q1 2024 - reasons for complaints](/images/fckImages/Ofcom_nowcomplaints.png)
If you need to contact NOW Broadband, it operates a customer support line between 8am and 8pm, seven days a week.
See more:
NOW Broadband Value for Money
Value for Money Score: 3.3 out of 5 |
In Broadband Genie's 2024 Broadband Awards, NOW scored slightly above average.
NOW Broadband is competitively priced. Its entry-level Superfast Broadband package starts at £24, with faster speeds costing the same, or just a little bit more.
In 2023, NOW Broadband added a flat-rate increase of £3.50 to all packages. In 2024, an additional £3 was applied for all products except 100Mb Full Fibre. This works out pricier for cheaper deals than providers opting for a percentage-based increase.
However, NOW does charge a set-up fee. So, unfortunately, unless you get it on a special offer with free setup, you’ll have to pay for installation.
Also noteworthy is the fact that NOW Broadband offers broadband without a credit check. The only financial commitment it requires is a 10p balance in your bank account, which will be debited and then credited back when signing up.
In June 2024, NOW unfortunately scrapped its flexible 1-month deals which stood it out against the crowd.
See also: "Broadband deals with no credit check".
NOW rewards
NOW doesn’t usually offer free gifts. Instead, it tends to provide a discounted monthly price or a free setup offer.
You can compare the latest NOW offers on our NOW cashback and rewards page. Or, for general help with rewards, visit our guide to claiming free gifts and vouchers.
NOW Broadband Reliability
Reliability Score: 3.5 out of 5 |
In our 2024 Broadband Awards, NOW user reviews ranked this provider at 75% satisfaction for reliability, ahead of big competitor names such as TalkTalk, Virgin Media and EE.
In Ofcom's latest report on complaints about broadband, landline, mobile and pay-TV services (published in July 2024), NOW unfortunately showed a higher than average level of complaints compared to the industry average, with 'faults, service and provisioning' being one of the causes.
NOW Bundled Wi-Fi router
Router Score: 3.5 out of 5 |
All NOW deals include a free NOW Hub 2 Wi-Fi router. The sleek NOW Hub 2 Wi-Fi router is the same hardware as the Sky Q Hub, just rebranded for NOW Broadband.
For more information on this device, read our NOW Broadband router round-up.
Router installation
Setting up your NOW Hub 2 router shouldn't be difficult and, unless you need to have a line installed, you'll be able to do this yourself without fuss. You'll find easy, practical instructions for setting up your Wi-Fi on the NOW website.
You can find more information on the best places to get help for NOW issues on its dedicated customer service page.
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NOW broadband extras
NOW TV
NOW TV offers a flexible approach to premium TV.
Instead of signing up for a contract that includes hundreds of channels (many of which you may never watch) you buy a monthly pass for specific types of channels. You can then cancel these at any time.
NOW TV offers Entertainment, Sky Sports, Kids and Sky Cinema passes, with channels such as Sky Atlantic, Cartoon Network, Sky Sports Main Event, and Sky Sci-Fi.
With your pass in hand, you can view NOW TV via any compatible device. That includes streaming boxes and sticks (Roku, Amazon Fire, Apple TV) smart TVs, games consoles, mobile devices, and Windows and Apple Mac computers.
What it doesn’t offer is the same variety of channels as Sky TV or Virgin Media TV. Still, if you’re mainly interested in checking out the latest movies and boxsets, NOW TV is a straightforward way to do that. You just don’t have to worry about lengthy contracts or bolting a dish to your house.
A word of caution! The cheapest NOW TV passes don’t support HD video streams and include adverts. If you want the best quality picture and uninterrupted viewing, you’ll have to pay an extra £6 per month for NOW Boost.
NOW Broadband: Expert Summary
NOW Broadband Overall Score: 3.3 out of 5 |
If you’re looking to cut costs or simply want a no-nonsense broadband service without tons of extras, NOW Broadband is a great choice.
Its lack of credit check means it’s suitable for anyone worried about being turned away by other providers due to a poor credit score.
NOW Broadband and TV deals are also good value, combining fast unlimited broadband and very flexible and affordable TV bundles. Its TV offering is especially attractive if you’re interested in premium Sky TV channels without the commitment, or satellite dish, of a full-blown Sky TV package.
The negatives
Outside of special offers, the chances are you'll have to pay a setup fee when you sign up to NOW Broadband.
The free router may also be limiting for some homes, as it only has two network ports.
Recently, NOW has shown customer support to be lacking. Between January to March 2024 it was the most complained about broadband provider in the UK.
Switching broadband providers
Interesting in signing up to NOW Broadband? You can easily check which packages are available in your area by popping your address or postcode into this checker. Don't forget to use our filters, so you can sort by price, speed or contract length. Our tables will also show you if there are any great reward offers available, too. You'll be able to see how much money these can save you in the long-run with our clear 'Effective Monthly Price' summary.
If you’re out of contract, switching between providers is a simple process. If you're staying with a provider on the Openreach network, you shouldn’t even need to speak to your current provider - your new one should do all the admin for you. Check out our guide on ‘how to switch broadband and get an amazing deal’ for more hints and tricks, learn how to save money and upgrade your home's internet connection with little fuss.
More broadband reviews
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