Cookie Policy

What are cookies?

Cookies are small, usually randomly encoded, text files that help your browser navigate through a website. The cookie file is generated by the site you're browsing and is accepted and processed by your computer's browser software. The cookie file is stored in your browser's local folder or subfolder.

Your browser accesses the cookie file again when you visit the website that created the cookie file. The browser uses the information stored in the cookie file to help ease your navigation of the website by letting you sign in automatically, or remembering settings you selected during your earlier visits to the website, among many other functions.

A website cannot access information on your computer other than its cookie. The cookie is not executable code, so it doesn't have any ‘life’ of its own, other than being used by the website that created it. A cookie’s use is limited to helping your browser process the information located on the website.

How do we use cookies?

When we send traffic to another site or when a Broadband Genie customer signs up for a product, cookies record that activity.

The revenue we receive from this helps us keep our site free to use and means we can invest in developing innovative tools to make finding the best deals even easier.

We do not store any personal or financial information in the cookies; they are designed only to collect information of an anonymous nature. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you, or read any material kept on your hard drive.

 

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features. These cookies ensure our website functions correctly and also facilitate a product selection or track a sale order you have made.

Our cookies

Cookie name

Description

Duration

COOKIESCONSENT

This cookie determines whether to show you the cookie policy modal.

365 days from set/update date

PHPSESSID

This is a general purpose PHP identifier used to maintain user session variables.

Session cookie

ptoken

This is a general purpose PHP identifier used to maintain user session variables.

Session cookie

Third party cookies

Third Party

Cookie name

Description

Duration

More Information

Cloud Flare

__cfduid

This cookie is used by CloudFlare content delivery network for whitelisting specific users from security restrictions.

365 days

Cloudflare policy

 

Analytical/performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they get error messages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Third Party

Cookie name

Description

Duration

More Information

.broadbandgenie.co.uk

geniereferrer

Used by Broadband Genie as a unique user identifier.

1 month

 

Google

utm_gif

Google Analytics Tracking Code that logs details about the visitor's browser and computer.

Session cookie

Google Analytics policy

Google

NID

3rd party cookies by google.co.uk.

6 months

Google policy

Google

1P_JAR

This cookie is used for Google Analytics to store and update a unique value for each page visited.

2 years

Google policy

Google

_ga

This cookie is used for Google Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.

2 years

Google Analytics policy

Google

_gid

This cookie is used for Google Analytics to store and update a unique value for each page visited.

1 day

Google Analytics policy

Google

_gali

Used to monitor performance of the website.

365 days from set/update date

Google Analytics policy

Google

_gat_

This cookie is used for Google Analytics to throttle request rate.

1 minute

Google Analytics policy

Google

_gat_UA-1283904-1

This cookie is used to identify unique users by Google Analytics.

1 minute

Google Analytics policy

Bing

MUID

This cookie is widely used by Microsoft as a unique user identifier. It can be set by embedded Microsoft scripts, used to sync across many different Microsoft domains, allowing user tracking.

1 year and 1 month

Microsoft policy

Bing

MUIDB

This cookie is widely used by Microsoft as a unique user identifier. It can be set by embedded Microsoft scripts, used to sync across many different Microsoft domains, allowing user tracking.

365 days

Microsoft policy

HotJar

_hjClosedSurveyInvites

Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

365 days

Hotjar policy

HotJar

_hjDonePolls

Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

365 days

Hotjar policy

HotJar

_hjMinimizedPolls

Hotjar cookie. This cookie is set once a visitor minimises a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

365 days

Hotjar policy

HotJar

_hjDoneTestersWidgets

Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

365 days

Hotjar policy

HotJar

_hjMinimizedTestersWidgets

Hotjar cookie. This cookie is set once a visitor minimises a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

365 days

Hotjar policy

HotJar

_hjIncludedInSample

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Session cookie

Hotjar policy

Genie Goals

clrncepdg

We use these cookies to track how visitors, who arrive at Broadband Genie via paid search, use the site.

30 days

 

Genie Goals

clrnceppc

We use these cookies to track how visitors, who arrive at Broadband Genie via paid search, use the site.

30 days

 

 

Functionality cookies

These cookies allow the website to remember choices you make such as your username, language or the region you are in and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookies stops us remembering that you didn't want a specific service.

Third Party

Cookie name

Description

Duration

More Information

Google

APISID

Used by Google to store user preferences and information of Google maps.

Session cookie

Google Policy

Google

SID

Used by Google to store user preferences and information of Google maps.

Session cookie

Google Policy

Google

SSID

Used by Google to store user preferences and information of Google maps.

Session cookie

Google Policy

Google

HSID

Used by Google to store user preferences and information of Google maps.

Session cookie

Google Policy

Google

SIDCC

Used by Google to store user preferences and information of Google maps.

Session cookie

Google Policy

Google

SAPISID

Used by Google to store user preferences and information of Google maps.

Session cookie

Google Policy

Twitter

_twitter_sess

This cookie is set due to Twitter integration and sharing capabilities for the social media.

Session cookie

Twitter policy

Twitter

personalization_id

This cookie is set due to Twitter integration and sharing capabilities for the social media.

2 years

Twitter policy

Twitter

guest_id

This cookie is set due to Twitter integration and sharing capabilities for the social media.

2 years

Twitter policy

Twitter

external_referer

This cookie is set due to Twitter integration and sharing capabilities for the social media.

7 days

Twitter policy

Twitter

ct0

This cookie is set due to Twitter integration and sharing capabilities for the social media.

Persistent

Twitter policy

Facebook

datr

A Facebook cookie that monitors your Facebook account for suspicious behaviour such as failed login attempts or attempts to create spam accounts.

2 years

Facebook Policy

Facebook

locale

A Facebook cookie that identifies user’s language and country.

30 days

Facebook Policy

Facebook

lu

Allows Facebook to pre-populate your e-mail address on their login screen if you have not explicitly logged out.

2 years

Facebook Policy

Facebook

x-src

Facebook session cookie.

5 years

Facebook Policy

Facebook

fr

Encrypted Facebook ID and Browser ID.

3 months

Facebook Policy

 

Targeting/advertising cookies

These cookies allow third parties to identify what you might find interesting, allowing a more personalised and relevant selection of advertisements to be displayed when you browse the internet. They normally won't just be from us, but build an overall, but anonymous, picture of individuals' preferences based how they have browsed the internet, in order to deliver more relevant advertising. You may see interest-based advertising on our website, but also on third party websites using information collected about your browsing activity on our website.

Third Party

Cookie name

Description

Duration

More Information

Bing

SRCHD

This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.

2 years

Bing Policy

Bing

SRCHHPGUSR

This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.

2 years

Bing Policy

Bing

SRCHUID

This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.

2 years

Bing Policy

Bing

SRCHUSR

This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.

2 years

Bing Policy

Bing

_uetsid

This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.

30 minutes

Bing Policy

DoubleClick

test_cookie

Used by Google DoubleClick to check if the user’s browser supports cookies.

Session cookie

Google Doubliclick Policy

DoubleClick

IDE

Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

365 days

Google Doubliclick Policy

 

How to manage cookies

We invest many resources and put a lot of effort in ensuring that Broadband Genie advertisements and marketing communications are relevant to your interests and displayed in a non-intrusive way. We strongly believe that this is what digital marketing should represent: an unobtrusive way of presenting you with services which match your interests. However, you should be the one in control of whether or not you would like to be served such cookies for the purposes described above, or disable such cookies at a later stage.

We have included links that will redirect you to our providers’ websites where you may opt-out from receiving advertisements or disable cookies. Browsers also provide help pages related to cookie management:


To find out more about cookies you may visit www.allaboutcookies.org.

Contact us

We would be happy to answer any questions or complaints you may have regarding the practices described in this Policy. You can contact us at [email protected].

 

Last updated: July 2018