Broadband help and guides

Whether you're just starting out on the road to buying broadband, looking for a new deal, or are having problems with your connection or supplier, Broadband Genie is here to help. The guides below should answer all your broadband related questions.

• How to claim broadband rewards

  
  by Matt Powell

  Find out how to claim and use the rewards offered with broadband deals, including Broadband Genie exclusives.

• Can you get pay as you go broadband?

  
  by Matt Powell

  Is there such a thing as pay as you go home broadband? What are your options if you need short term or flexible home broadband?

• New phone line installation guide

  
  by Matt Powell

  Find out what it can cost to get a new phone line, and what's involved in the installation process.

• Is it time to switch broadband provider?

  
  by Chris Marling

  Could you save money or get faster broadband by switching? We'll explain when and why you should consider changing providers.

• Can you get free broadband?

  
  by Matt Powell

  Is there such a thing as free broadband? Can you get very cheap or subsidised internet?

• Can I get fibre optic broadband?

  
  by Chris Marling

  Not everyone can get fibre optic. Not sure if you can, or how to check? Our guide will explain everything you need to know.

• What is ultrafast broadband?

  
  by Chris Marling

  If speed is your priority it doesn't get better than ultrafast. But what is it, and do you really need it?

• What is superfast broadband?

  
  by Matt Powell

  Discover superfast broadband and learn about how to find the right superfast deal for your home.

• A guide to the fastest broadband packages

  
  by Chris Marling

  Fed up with stuttering video and sluggish downloads? Find out just how fast broadband can go, and how to find a fast deal.

• How to find the right broadband speed

  
  by Matt Powell

  Not sure what broadband speed is right for you? Our guide will explain what you need to know to help you find the best deal.

• Fibre broadband: A comprehensive guide

  
  by Matt Powell

  Learn about fast fibre optic broadband, and how to choose the right fibre broadband deal for you.

• Guide to automatic broadband compensation

  
  by Matt Powell

  Learn about the automatic compensation scheme for home broadband and phone line faults.

• A guide to broadband and moving house

  
  by Matt Powell

  Looking to move home? Our guide will explain what you need to know to get your broadband installed stress free and on time.

• Getting started with Wi-Fi

  
  by Matt Powell

  If you need some help with your Wi-Fi, or are worried about your connection being secure, start here.

• Beginners guide: What is broadband?

  
  by Matt Powell

  All the essential broadband basics, from how it works to what really makes the different packages and deals stand out.

• The complete broadband dictionary

  
  by Matt Powell

  A glossary of broadband and mobile broadband technical terms, from ADSL to WLAN, explained clearly and concisely.

• The different types of home broadband

  
  by Chris Marling

  Confused about the difference between ADSL, fibre and cable broadband? It's all here.

• The ultimate broadband speed guide

  
  by Chris Marling

  A guide to megabits and megabytes, uploads and downloads, and how to check you're getting what you pay for.

• Guide to broadband compatibility

  
  by Chris Marling

  Get online with your PC, Mac, laptop or tablet PC, as well as your consoles and hand-held gaming devices.

• Broadband troubleshooting guide

  
  by Matt Powell

  Suffering from slow or intermittent broadband? We may have the tools to get your connection back up to speed.