Broadband help and guides

Whether you're just starting out on the road to buying broadband, looking for a new deal, or are having problems with your connection or supplier, Broadband Genie is here to help. The guides below should answer all your broadband related questions.

• Guide to automatic broadband compensation

  
  by Matt Powell

  Learn about the automatic compensation scheme for home broadband and phone line faults.

• Getting started with Wi-Fi

  
  by Matt Powell

  If you need some help with your Wi-Fi, or are worried about your connection being secure, start here.

• A guide to broadband and moving house

  
  by Matt Powell

  Looking to move home? Our guide will explain what you need to know to get your broadband installed stress free and on time.

• Beginners guide: What is broadband?

  
  by Matt Powell

  All the essential broadband basics, from how it works to what really makes the different packages and deals stand out.

• The complete broadband dictionary

  
  by Matt Powell

  A glossary of broadband and mobile broadband technical terms, from ADSL to WLAN, explained clearly and concisely.

• The different types of home broadband

  
  by Chris Marling

  Confused about the difference between ADSL, fibre and cable broadband? It's all here.

• The broadband speed guide

  
  by Chris Marling

  A guide to megabits and megabytes, uploads and downloads, and how to check you're getting what you pay for.

• Guide to broadband compatibility

  
  by Chris Marling

  Get online with your PC, Mac, laptop or tablet PC, as well as your consoles and hand-held gaming devices.

• Broadband troubleshooting guide

  
  by Matt Powell

  Suffering from slow or intermittent broadband? We may have the tools to get your connection back up to speed.

• Guide to customer and technical support

  
  by Matt Powell

  Information on opening times, phone numbers, call charges and extras for the major fixed-line broadband ISPs.

• A guide to playing games online

  
  by Matt Powell

  Everything online gamers need to optimise their broadband, covering lag, latency, ping and gaming packages.

• Finding the best business broadband

  
  by Chris Marling

  We look at the many advantages of business broadband, as well as the common pitfalls when signing up.

• How to switch broadband providers

  
  by Matt Powell

  Want a new broadband deal but unsure about switching? We'll answer all your questions about signing up for a new provider.