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Broadband for people on benefits: cheap broadband for Universal Credit and low incomes

As our world becomes increasingly connected, the digital divide between those who have access to the internet and those who do not is a growing problem.

One issue preventing people from getting online can be the cost of broadband. If you have a low income or are receiving benefits such as Universal Credit, Job Seekers Allowance, housing benefit, disability allowance, or Personal Independence Payment, you may struggle to find an affordable broadband service. 

The good news is that there are options for getting broadband on a low income.

Not only can you find cheap broadband deals for under £20, but there are discounts available specifically for those receiving certain benefits.

In this guide, we’ll explain your options for getting cheap home broadband on benefits. 

We'll also cover some cheap deals that anybody can get, and show you a few alternatives for getting internet access for free.

Broadband on benefits: the key points

  • There are cheap broadband deals exclusively available to people receiving benefits.
  • Deals are restricted to specific benefits, and providers will need to confirm your eligibility.
  • Some packages may have unusual limitations that could make them unsuitable for your requirements.
  • Some regular broadband deals may be cheaper than a benefits offer.
  • TalkTalk offers six months of free broadband to jobseekers, via a voucher scheme.

Cheap broadband deals for people on benefits: what can you get?

The following broadband packages are all aimed at people receiving specific benefits.

Providers will verify you receive benefits, so you will need to give some additional information when signing up for these deals compared to a regular broadband service.

If you are not receiving any of the eligible benefits, you will not be able to sign up for these services. Instead, read on below for more information about cheap broadband deals that anyone can get.

BT Home Essentials

BT Home Essentials is a low-cost broadband and phone service. It uses a standard telephone line, so most homes will be able to get this.

It provides fibre optic broadband with an average speed of either 36Mb or 67Mb. The 36Mb service with 700 minutes of calls is just £15 per month, while the 67Mb package (including unlimited calls) is £20.

You can also get a phone line service with unlimited calling for £10 per month.

BT Home Essentials launched in June 2021 to replace the old BT Basic package. It is more expensive than BT Basic but much cheaper than the regular BT deals.

To get BT Home Essentials, you must be in receipt of the following benefits: 

  • Income Support.
  • Income-based Jobseeker's Allowance.
  • Pensions Credit (Guaranteed Credit).
  • Employment and Support Allowance (income related).
  • Universal Credit (and are on zero earnings).

Hyperoptic Fair Fibre

Hyperoptic offers discounted price plans for those on certain benefits.

With Fair Fibre, you can get £7 off its 50Mb broadband service and £10 off the 150Mb package.

Fair Fibre is available to recipients of: 

  • Income Support.
  • Pension Credit.
  • Income-related Job Seekers Allowance (JSA).
  • Housing Benefit.
  • Personal Independence Payment.
  • Attendance Allowance.
  • Universal Credit.
  • Care Leavers support.
  • Income-related Employment and Support Allowance (EAS).

With prices starting at £15 for 50Mb broadband or £25 for 150Mb, Hyperoptic Fair Fibre is one of the best value deals available to people on benefits as it’s much faster. 

However, the availability of Hyperoptic services is very limited. It uses a different network to most other providers and at present only a small percentage of homes will be able to get Hyperoptic.

You can use our postcode checker to see if Hyperoptic is available in your area:

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Once you've entered your postcode, you'll only see deals available to that address. We partner with Thinkbroadband in order to bring you the most accurate information possible (see our privacy policy for further details).

If Hyperoptic is an option then you will see their deals listed. Otherwise, you'll need to choose another provider.

KCOM Flex

If you live in Hull or other parts of Yorkshire and Lincolnshire covered by its network, KCOM offers cheaper Flex packages to any customers who meet the eligibility criteria. 

Flex prices start at £9 per month for ADSL, but only if you live in an area without fibre broadband access. If you can get fibre, you’ll need to sign up for Lightstream Flex at £20 per month.

ADSL packages have a data usage limit, while Lightstream Flex is currently unlimited until further notice. All have a 12-month minimum contract term and include line rental and a small inclusive call allowance.

KCOM offers Flex to customers who meet the following criteria: 

  • Income Support.
  • Pension Credit.
  • Job Seekers Allowance.
  • Housing Benefit.
  • Personal Independence Payment.
  • Attendance Allowance.
  • Universal Credit, with zero earnings.
  • Care Home residents and Lifeline customers who are referred via Social Services.
  • Care Leavers supported by Children's Support.
  • Individuals on the Government’s Coronavirus (COVID-19) Shielded Patients List (until such time as Coronavirus no longer requires these individuals to practice social shielding).
  • Employment and Support Allowance (EAS) (income related).

Hull is the only area of the UK not served by the BT network, so if you live there KCOM Flex is your equivalent of BT Basic or BT Home Essentials.

Virgin Media Essential

Virgin Media Essential broadband is a service for existing Virgin Media customers who receive Universal Credit.

With Virgin Media Essential you get a broadband-only service with a download speed of 15Mb for £15 per month.

It does not include a phone line, and there is no way to add one, so you should not use this service if you require a landline.

Unusually, there is no option to sign up for Essential Broadband without first being a Virgin Media broadband customer. This limits its usefulness to those who are already with Virgin and need to reduce costs when circumstances change.

You could sign up for a regular Virgin Media deal before switching to Essential, but you’ll have to pay some of the regular monthly cost before it switches over (and perhaps a setup fee, too). And if your application is rejected for any reason you’ll be committed to a standard Virgin Media contract.

TalkTalk: free broadband for Jobseekers

TalkTalk offers six months of free unlimited fibre-optic broadband to eligible jobseekers.

As part of the Flexible Support Fund, TalkTalk supplies referral codes to the DWP which issues them according to need. 

The referral codes provide recipients with a 35Mb home broadband service completely free of charge.

There is no contract and no usage limit, and at the end of the six months, you have the option to cancel the service for free or continue on a standard TalkTalk contract.

To find out if you qualify, speak to your Jobcentre Plus advisor.

Do I need a broadband for benefits deal? Is this the best option for me?

Broadband deals for benefit recipients are often good value for money and may result in a significant and extremely welcome saving.

If you need to keep costs as low as possible then you won’t find many deals cheaper than those listed above.

But they can have caveats that make them unsuitable for some people, such as:

They may have data limits 

Broadband deals for benefits recipients can have monthly data usage limits, with some kind of penalty (typically a reduction in speed) if you exceed the cap. 

When possible, we always recommend an unlimited broadband package, but if you have to choose a deal with a limit then you’ll need to monitor data usage and perhaps cut back on data-intensive activities (such as video streaming) when you approach the cap.

They will need a fixed-line

Most broadband packages require an Openreach (BT) network phone line. And even if the provider uses a different network (such as Virgin Media), some kind of fixed-line will almost always be a requirement.

If this is a problem you will need to consider a wireless alternative (probably mobile broadband, though other types of wireless broadband are available).

They may not include phone service

Every broadband deal which needs a phone line to work will include line rental in the price.

But some providers — such as Hyperoptic and Virgin Media — do not require a phone line and so this feature may cost extra or might not be available at all.

Not everyone will need or want a landline but if it is required then you should check this is an option, especially if the service is intended for vulnerable people who may require a fixed line for emergency services.

The deal might not come with inclusive calls 

Most broadband deals for benefits packages that include a phone line will come with some call allowance. Although some benefits deals have a fairly generous call bundle, others can be quite limited.

If the landline is going to be used frequently then an inclusive calls package can be valuable.

Alternatively, consider a mobile SIM deal with inclusive calling minutes to be used instead of the landline.

You might get slower broadband speeds

Customers on benefits may get slower speeds than those available with other deals from the same provider.

Some internet access is better than nothing, but just because you’re receiving benefits doesn’t mean you need to accept a subpar broadband experience.

You should still try to get a broadband service that delivers suitable speeds for your home by considering what the connection is going to be used for, and how many people are sharing the broadband. 

In general, individuals or a couple with light usage (web browsing, email, social media) can get by with an ADSL service at a speed of around 10Mb, which means the cheapest benefits deals will be suitable. But fibre optic broadband is recommended for families and shared homes, for which you will need to pay a little more.

Cheap broadband deals anyone can get

If you don’t qualify for any of the broadband deals for benefit recipients it doesn’t mean you can’t make savings, as there are still plenty of options for cheap home broadband. 

Here are a few of the cheapest deals currently available: 

Dynamic deal panel

This is just a selection; check out our full range of cheap broadband offers to see what else you could get. Enter a postcode to find out what’s available in your area, and use our filters and the table sorting to narrow down the options.

Many deals include free gifts which can make regular broadband packages cheaper than those offered to benefits recipients when you deduct the value of the reward.

However, it’s important to check the terms and conditions so you know what is required to claim the reward. And keep in mind that — with the exception of bill credit offers — you are still going to have to pay the regular monthly price.

Even if you are on benefits it doesn’t mean you shouldn’t also take the time to compare regular broadband deals to see how they stack up, especially if you are concerned about any of the limitations of a broadband for benefits package.

While many benefits deals are very cheap, there may be other options that provide broadband without restrictions for a very similar cost.

In some cases — particularly now that BT Basic is no longer available — benefits deals may not beat the lowest price you could get with regular broadband offers.

Broadband without a credit check

Signing up for a broadband deal can mean passing a credit check, but there are deals that do not have a credit check or have very low requirements. So if you’ve got any dings on your financial record you are not excluded from getting broadband.

Some of the providers which offer broadband without a credit check include: 

Broadband deals for those on benefits may still require a credit check, though they might be more forgiving. For example, BT Home Essentials includes a credit check but the requirements to pass are lower than its other broadband packages.

To find out more, and compare no credit check deals, read our guide to getting broadband without a credit check

What happens to the broadband if circumstances change and I stop receiving benefits?

Providers will verify that you are in receipt of a qualifying benefit when signing up. They will also perform regular checks (typically at the end of each contract term) to see if you still qualify.

If you are no longer eligible the provider will move you to one of their standard services. This will be the simplest option as it will not involve any disruption to your broadband service, but it might not be the best value deal.

Always compare deals to see what else is out there; switching providers is easy and lets you take advantage of the best offers aimed at new customers.

Alternatives to home broadband: free and cheap ways to get online

Can’t get a home broadband deal? It doesn’t mean you have to be cut off from the internet. 

Here are a few other ways you can get broadband, some of which are free. 

Public Wi-Fi hotspots
There are thousands of public Wi-Fi points all over the country in cafes, pubs, shops, restaurants, supermarkets, and many other locations.

In some instances, you might need to make a purchase to use them, but lots are free to access. 

Library computers
Public libraries have computers that anyone can use, making them a valuable resource if you do not currently have a computer or any other device which can access the internet. Many offer Wi-Fi access, too.

Smartphone tethering
If you already have or can get a smartphone, then you might not need a separate home broadband service.

Smartphones can be connected to a computer over Wi-Fi so you can use the phone’s data link to access the internet. This is called tethering and it is very easy to use. 

If you’re already paying for a mobile service it may not cost any extra, but you should confirm with your network provider.

If you plan on using it regularly it’s advisable to look for a mobile plan with a very high data cap (unlimited, if possible). If the plan is not unlimited you should monitor data usage to avoid extra charges.

BT Wi-Fi
BT Wi-Fi is a public hotspot network with access points around the UK.

BT Broadband customers get free access as a perk, but anyone else can use it by paying for a variety of flexible packages.

You can purchase it on a pay-as-you-go basis for as little as an hour at a time, or sign up for longer-term access which provides unlimited data for an unlimited number of devices (just £15 per month if you commit for a year).

The usefulness of BT Wi-Fi will depend on your proximity to an access point, but if you do have one nearby then it’s worth considering as it does not require you to have anything other than a device capable of connecting to Wi-Fi.

Meet the author: Matt Powell

Matt Powell, Broadband Genie's Editor, has been with us since 2009. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online.

At Broadband Genie we pride ourselves on being the UK's broadband comparison experts, and Matt has offered broadband advice in almost every major UK publication: including the BBC, the Mirror, the Daily Mail, the Guardian, and many more.

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