Plusnet Fibre Broadband Deals
Plusnet is a leading broadband provider that offers up a good range of phone and broadband products at competitive prices. It’s got an excellent reputation for customer service and reliability. So much so, we awarded it the top prize for both the ‘Best Provider’ and ‘Best Value for Money’ in Broadband Genie’s 2023 Broadband Awards.
Read on to learn more about what Plusnet can do for you, and if it's the right choice for your home broadband and phone.
What Plusnet Broadband packages and speeds can I get?
On Broadband Genie, you'll find Plusnet's broadband offers for new customers, which all include unlimited usage. If you want to switch from another internet service provider (ISP), this is what you can expect from Plusnet:
Plusnet has one fibre broadband package, offering customers download speeds of up to 50Mb. This is simply known as 'Plusnet Fibre Broadband'.
What is Openreach?
Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider.
More than 650 service providers using the Openreach network. That’s the majority of the UK’s broadband providers. This includes Sky, TalkTalk and BT. The exception to this is Virgin Media - it uses its own, separate cable network.
Plusnet Full Fibre
Full Fibre is the fastest Plusnet broadband deal. Using next-gen full fibre optic technology, you can get download speeds of up to 910Mb.
Plusnet bundled Wi-Fi router
When you sign a Plusnet broadband contract, you’ll be sent the Plusnet Hub Two wireless router. This has seven Wi-Fi antennas for improved coverage and speed and supports Wi-Fi 5 (802.11a/b/g/n/ac). It also has three gigabit ethernet ports and a USB port for sharing devices and drives over your network.
For more information on setting up a Plusnet router, you can read our Plusnet Broadband review.
What are ‘Plusnet Perks’?
When you sign up to a new broadband connection, you’ll have access to Plusnet Perks. This is a loyalty reward programme you can access by logging into your account. Perks change all the time. Previous Plusnet rewards have included 65% off Gousto, 10% off Go Ape and 20% off Wild natural deodorant.
How to claim Plusnet Cashback
If you’ve chosen a Plusnet deal with a cashback offer, you should receive an email with instructions around ten days after your Plusnet broadband service. You’ll need to complete the form in the email and your cheque will be sent in the post.
For further information about free gifts, read our guide to claiming broadband rewards.
Plusnet landline and call packages
As Plusnet fibre and full fibre packages no longer use a phone line services are 'broadband only'. If you want to use your home phone, you'll need to arrange this separately with another company. You're invited to call Plusnet on 0800 432 0200 to chat about other digital phone options.
Can you get mobile deals with Plusnet Broadband?
Plusnet no longer offers SIM only plans and its mobile services will be winding down over the coming months. For the time being, you do have access to EE deals that are exclusive to Plusnet Mobile customers.
Plusnet broadband and TV deals
Plusnet withdrew YouView TV, including BT Sport, from its broadband services back in 2021. Since then, Plusnet longer offers broadband and TV bundles.
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Is Plusnet broadband any good? To find out more, read our full Plusnet broadband review.
Frequently Asked Questions about Plusnet
Is Plusnet customer service as good as they say?
Plusnet has an excellent reputation for award-winning UK-based customer service. It has consistently performed well in our Home Broadband Survey for customer care, too, so you know you’re in good hands.
How do I contact Plusnet?
Plusnet broadband customers can call customer service on 0800 432 0200. For other contact methods and information on opening times, visit our Plusnet customer service guide.
How do I cancel Plusnet Broadband?
The first step to cancelling is to check that you’re outside the minimum contract length, or you’ll have to pay an early termination fee. If you’re switching broadband to another provider, and that provider is on the BT Openreach network, then you only have to sign up for the new deal. The new provider will handle the rest, including notifying Plusnet that you’re leaving. If you’re not moving providers, or you are switching to another network, such as Virgin Media, then you’ll need to contact Plusnet customer services to notify them that you wish to cancel.
How long are Plusnet contracts?
Plusnet offers 12, 18, and 24-month contracts, though your options depend on the type of broadband you want. If you choose Full Fibre, for example, you can only get a 24-month contract.
Are there upfront costs?
Most Plusnet broadband and phone deals have free setup. You will need to pay a setup fee for Plusnet’s no-contract broadband deals.
How long will it take to install?
The typical installation time for most broadband services is 14 working days. When you join Plusnet you’ll be given an estimated installation date and should always be notified if that changes.
Will I need a phone line for Plusnet?
All Plusnet products are broadband only. The service doesn't need a traditional phone line, and you're no longer obliged to pay line rental.
If you’re interested in Plusnet broadband, then the first stop you need to make is our deals checker to either pop in your address or your postcode. You can use it to see what broadband packages are available in your area and choose which will work best for you.
Broadband Genie deals checker