About Plusnet
Yorkshire-based “honest broadband” provider Plusnet offers a varied range of phone and broadband products at competitive prices and has an excellent reputation for customer service and reliability.
Read on the learn more about what Plusnet can do for you, and if they’re the right choice for your home broadband and phone.
What Plusnet Broadband packages and speeds can I get?
On Broadband Genie you'll find Plusnet's deals for new customers. So if you want to switch from another ISP, this is what you can expect from Plusnet:
Plusnet Unlimited Broadband (ADSL)
Plusnet Unlimited Broadband is the cheapest option. This standard ADSL broadband is ideal for many homes. It provides sufficient speed at an affordable price and is widely available.
However, ADSL will struggle if there are lots of people sharing the connection, so it’s unsuitable for family or shared homes. Even individuals with heavy usage will find the relatively low speed (especially for uploading) to be quite restrictive.
Plusnet Fibre Broadband
If Plusnet ADSL is a little too slow then fibre optic broadband is recommended as it delivers a significant speed boost. Plusnet’s cheapest fibre package offers an average speed of 36Mb, which will be enough for many households, and it’s not that much more expensive than the ADSL deal.
Plusnet Fibre Extra Broadband
Busy shared homes (or even individuals who demand the best speeds) will want to consider Plusnet Fibre Extra packages. This provides an average download speed of 66Mb, close to double the regular fibre speed.
Plusnet Hub One and Hub Zero Wi-Fi router
Plusnet supplies two different Wi-Fi routers depending on your chosen package.
Plusnet Hub Zero
The Hub Zero is included for free with all Plusnet ADSL deals. It’s an older model which only supports 802.11b/g/n Wi-Fi. That means it will be compatible with just about any Wi-Fi device, but you won’t be able to take advantage of the faster speeds of 802.11ac and other newer Wi-Fi standards.
Plusnet Hub One
The latest Hub One router supports faster 802.11ac Wi-Fi, and is also dual-band, which means you can have multiple Wi-Fi networks to support older and newer Wi-Fi gear, and get the best mix of coverage and speed.
To learn more about Wi-Fi, and what the Wi-Fi standards mean, read our beginner’s guide.
What extras are available with Plusnet Broadband?
Plusnet doesn’t include lots of extras like some other providers, though one notable feature is its fixed price guarantee. This means the price of your broadband and phone rental won’t increase during the minimum contract period.
However, Plusnet deals do often include free gifts, usually vouchers, prepaid credit cards, and cashback.
How to claim Plusnet Cashback
If you have chosen a Plusnet deal with cashback offer, you should receive an email with instructions around ten days after the activation of your Plusnet broadband service. Complete the form in the email, and your cheque will be sent in the post.
For further information about free gifts and special read our guide to claiming broadband rewards.
Plusnet landline and call packages
When signing up for a Plusnet broadband package you’ll also get a phone line - the prices displayed on Broadband Genie are the cost of both the line rental and broadband.
Some packages provide internet only, others include inclusive call packages.
You can choose from the following Plusnet calling bundles:
- Evening & Weekend UK & Mobile Calls
- Unlimited UK & Mobile Calls
- Anytime International 300
Can you get mobile deals with Plusnet Broadband?
Plusnet also has its own mobile phone service, which is an MVNO using the EE network.
Although it doesn’t offer broadband and mobile bundles, Plusnet Broadband subscribers who also get Plusnet Mobile can claim a free 2GB data bonus.
Can you get TV with Plusnet Broadband?
Plusnet does have its own TV service which includes a YouView box and optional premium channel bundles.
Plusnet TV is available with either a basic YouView box (live pause and rewind, but no recording) or a YouView+ box with recording. The monthly price is the same for both, but you’ll need to pay a larger setup fee for YouView+.
At present, you cannot buy Plusnet TV in a bundle with broadband. To get it, you must be a Plusnet Fibre customer and have to add it to your package after signing up for broadband.
Plusnet: pros and cons
We like
- Truly unlimited
- Low setup costs
- UK-based support
- Very good customer service record
- Cheap broadband and TV
- Option for monthly contracts
- Fixed price guarantee
We don’t like
- Prices are higher in some areas
To find out more read our full Plusnet broadband review.
Frequently Asked Questions about Plusnet
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Is Plusnet customer service as good as they say?
Plusnet has an excellent reputation for customer service. In our Home Broadband Survey, it has consistently performed well for customer care, having won multiple awards for this aspect of its service over the years.
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How do I contact Plusnet?
Call Plusnet customer service on 0800 432 0080.
For other contact methods and information on opening times, visit our Plusnet customer service guide.
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How do I cancel Plusnet Broadband?
The first step to cancelling is to check that you’re outside the minimum contract term, otherwise, there’ll be an early termination charge.
If you’re switching broadband to another provider, and that provider is on the Openreach (BT line) network then you only have to sign up for the new deal; the new provider will handle the rest, including notifying Plusnet that you’re leaving.
If you’re not moving providers, or you are switching to another network (such as Virgin Media) then you will need to contact Plusnet customer services to notify them that you wish to cancel.
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How long are Plusnet contracts?
Most Plusnet contracts are 18-month agreements.
Plusnet does have the option of a “no contract” broadband deal, but this is only available for ADSL broadband, and it is a little more expensive.
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Are there upfront costs?
Most Plusnet broadband and phone deals have free setup, so you don’t need to pay anything initially.
There is an upfront fee for Plusnet TV, which varies depending on the YouView box you select.
You will also need to pay a setup fee for Plusnet’s no contract broadband deals.
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How long will it take to install?
The typical installation time for most broadband services is 14 working days.
When you join Plusnet you’ll be given an estimated installation date, and should always be kept updated if that changes.
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Will I need a phone line for Plusnet?
A phone line is required to use Plusnet broadband. All Plusnet home broadband deals include line rental in the price.
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Can I get Plusnet broadband without a contract?
Plusnet ADSL broadband is available without a contract.
Fibre broadband is only available on a minimum 18-month contract.