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Plusnet deals for existing customers: upgrades & renewals

When your Plusnet broadband contract has reached the end of its minimum term you are in a position to switch to a new provider. But is that the best option for you, or is it better to stay with Plusnet and get an existing customer deal? Find out what you need to know about Plusnet broadband deals for existing customers in this guide.

Plusnet Broadband existing customer deals: should you renew or upgrade?

When a broadband deal is at the end of its minimum term, you can switch to a new provider for free, and we usually recommend this as the best option for most people. 

By switching to a new provider, you will be able to pick a deal with special offers reserved for new customers, which can end up saving a significant amount of money. 

These are just a few of the deals you could get right now if you switch from Plusnet:

Dynamic deal panel

If you'd prefer to stay with Plusnet, then you don’t necessarily have to do anything — your broadband service will continue as normal once the contract ends. However, you may find that the price increases at the end of the term, so if you want to keep costs as low as possible, you should contact Plusnet to find out what it can offer.

Plusnet Broadband existing customer deals

Does Plusnet offer broadband deals for existing customers? Unfortunately, it does not advertise any packages specifically for current subscribers, but that doesn’t mean you should just let your service continue without negotiating a lower price. 

When your contract is due to end, call Plusnet and ask what price you can get for renewing your current deal. So you have an idea of what a new customer gets, here are some of the deals it currently offers:

Dynamic deal panel

However, what you won’t get as an existing customer are any of the cashback or voucher offers given to new members. That is why we always recommend looking at what other deals are out there with other providers so that you can take advantage of these kinds of rewards.

Plusnet Broadband upgrade deals

When renewing your existing Plusnet broadband service, you can also find out if there are any upgrades available so you can get faster speeds.

To start with, check what kind of broadband speeds are available in your area using our postcode checker:

Broadband Genie postcode checker

Check availability
Why do we need your postcode?

Why do we need your postcode?

Once you've entered your postcode, you'll only see deals available to that address. We partner with Thinkbroadband in order to bring you the most accurate information possible (see our privacy policy for further details).

If you currently have either the Plusnet Unlimited Broadband (ADSL, with a speed of 10Mb) or Plusnet Unlimited Fibre (36Mb) packages, then there is a good chance you can get an upgrade, either by moving to fibre broadband or getting the fastest Plusnet Unlimited Fibre Extra service (66Mb). 

If you already have Plusnet Unlimited Fibre Extra, then there is no upgrade route available from Plusnet at present, so you would need to switch to another provider to get faster broadband.

Frequently Asked Questions about Plusnet deals for existing customers

  • What happens to my contract when I renew or upgrade?

    When renewing or upgrading you’ll be signing another contract with Plusnet, so you are committing to pay for the service for that period of time. If you know you’ll have to cancel early for any reason then you should not sign up for a new contract, otherwise you’ll probably have to pay a cancellation fee.

    When it comes to the broadband service, there will be no interruption to your connection if you are simply renewing your existing package. If upgrading, then there will be some downtime when switching to the new connection, but this should be minimal.

  • Can I upgrade my Plusnet broadband?

    If you are not already using Plusnet’s fastest package (Unlimited Fibre Extra) then you probably can upgrade. Most homes with ADSL will be able to swap to fibre optic, and if you have the entry-level fibre package you almost certainly can move to the quicker service.

    To find out what’s available, use our postcode checker or contact Plusnet.

  • Can I get Plusnet in my area?

    Plusnet uses the BT Openreach telephone network so it is available in almost all homes; our postcode checker can tell you instantly if Plusnet is in your area.

  • How do I contact Plusnet?

    Call Plusnet customer service on 0800 432 0200.

    For more information visit our guide to Plusnet customer service.

  • Will I get a new Wi-Fi router?

    You should receive a new router for free if you upgrade your service and the current router does not support the quicker speed.

    Otherwise, you will not be given a new router if the existing hardware is suitable. You can request one when renewing, but it might cost extra.

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