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Plusnet deals for existing customers: upgrades & renewals

If your Plusnet contract has come to the end of its minimum term, you're free to switch to a new provider. But is that the best option for you, or are you better off staying where you are and getting an upgrade? Find out what you need to know about Plusnet broadband deals for existing customers in this guide.

Plusnet Broadband existing customer deals: should you renew or upgrade?

When a broadband deal is at the end of its minimum term, you can switch to a new provider for free, and we usually recommend this as the best option for most people.

By switching to a new provider, you'll be able to pick a deal with special offers reserved for new customers, which can end up saving a significant amount of money.

These are just a few of the deals you could get right now if you switch from Plusnet:

Dynamic deal panel

If you'd prefer to stay with Plusnet, then you don’t necessarily have to do anything — your broadband service will continue as normal once the contract ends.

However, you may find that the price increases at the end of the term, so if you want to keep costs as low as possible, you should contact Plusnet to find out what it can offer.

Plusnet Broadband existing customer deals

Does Plusnet offer broadband deals for existing customers? Unfortunately, it doesn't advertise any packages specifically for current subscribers, but that doesn’t mean you should just let your service continue without negotiating a lower price. 

When your contract is due to end, call Plusnet and ask what price you can get for renewing your current deal. It's also worth logging into the Member Centre to check if there are any offers and upgrades available to you. So you have an idea of what a new customer gets, here are some of the deals it currently offers:

Dynamic deal panel

As an existing customer, it's very unlikely you'll be able to take advantage of any cashback or voucher offers given to new members. This is why we always recommend looking around for deals with other providers so that you can take advantage of these kinds of rewards.

Plusnet Broadband upgrade deals

There have been some big changes to the Plusnet broadband service in 2023. If you were already a customer, you should have received an email from the provider letting you know of these tweaks.

Unlimited Fibre and Unlimited Fibre Extra products have been removed and replaced with a simpler 'Plusnet Fibre' product. This comes with an average download speed of 50Mb and an upload speed of 9Mb.

The good news is, this adjustment also means customers no longer need a phone line and don't have to pay line rental. This is because of the rollout of new SoGEA technology. 

If 50Mb isn't fast enough for you, Plusnet Full Fibre may be an option. However, this will only be available in areas with a full fibre network service from Openreach. To find out the fastest package you can get from Plusnet, you can enter your postcode or address into our deals checker.

  • What is Openreach?

    Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider.

    More than 650 service providers using the Openreach network. That’s the majority of the UK’s broadband providers. This includes Sky, TalkTalk and BT. The exception to this is Virgin Media - it uses its own, separate cable network.

Frequently Asked Questions about Plusnet deals for existing customers


  • What happens to my Plusnet contract when I renew or upgrade?

    You’ll be signing another contract with Plusnet when renewing or upgrading, so you are committing to pay for the service for that period of time. If you know you’ll have to cancel early for any reason, then you should not sign up for a new contract. Early termination fees can get expensive.

    When it comes to the broadband service, there will be no interruption to your connection if you are simply renewing your existing package. If upgrading, then there will be some downtime when switching to the new connection, but this should be minimal.

  • Can I upgrade my Plusnet broadband?

    If you're already signed up to Plusnet Fibre, you'll only be able to upgrade if you have access to Openreach's full fibre network. You can get full fibre updates for your address using Openreach's Fibre Checker. 

  • How do I contact Plusnet?

    Call Plusnet customer service on 0800 432 0200. For more information, visit our guide to Plusnet customer service.

  • Will I get a new Wi-Fi router when I upgrade my Plusnet broadband?

    You should receive a new router for free if you upgrade your service and the current router does not support the new speed.

    Otherwise, you will not be given a new router if the existing hardware is suitable. You can request one when renewing, but it might cost extra.

    We have more information on Plusnet routers in this round-up.

  • Do I have to pay line rental for Plusnet?

    As of September 2023, Plusnet customers no longer have to pay line rental. This is because neither of its Fibre or Full Fibre products use a phone line.

Meet the author:

Online Editor

Broadband Genie's Editor, Emma Davenport, has been contributing to the site since 2007. She has 20 years of experience writing articles, guides and tutorials on consumer technology for magazines and online.

Specialist subject: Broadband advice for vulnerable people

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