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TalkTalk broadband review 2021

Is TalkTalk broadband any good?

Our TalkTalk broadband rating: 4/5

TalkTalk is one the cheapest and most popular fibre broadband providers in the UK, but is it any good? Read our TalkTalk broadband review to find out what it offers and if this is the right provider for you.

TalkTalk broadband - the Broadband Genie review

We like We don't like
  • Cheap!
  • Great value triple-play bundles.
  • Totally unlimited.
  • Poor customer service reputation.

TalkTalk broadband speed

TalkTalk average speeds vs BT, Plusnet, Sky, and Virgin Media

  TalkTalk BT Plusnet Sky Virgin Media
ADSL download speed 11Mb 10Mb 10Mb 11Mb N/A
ADSL upload speed 1Mb 1Mb 1Mb 1Mb N/A
Fibre download speed 38Mb / 67Mb 36Mb / 50Mb / 67Mb 36Mb / 66Mb 59Mb 54Mb / 108Mb / 213Mb / 362Mb / 516Mb
Fibre upload speed 9.5Mb / 19Mb 9.5Mb / 19.5Mb 9.5Mb / 19Mb 19Mb 5Mb / 10Mb / 20Mb / 36Mb

TalkTalk offers fibre optic and ADSL broadband using the Openreach telephone network. That means advertised speeds are broadly in line with other providers (except Virgin Media, which operates its own network). 

The average download and upload speed of its fastest fibre optic service are a little faster than some, but the difference is fairly minor.

TalkTalk broadband value for money

TalkTalk broadband cheapest package vs BT, Plusnet, Sky, and Virgin Media

TalkTalk Fibre 35 (38Mb) BT Fibre Essential (36Mb) Plusnet Unlimited Broadband (10Mb) Sky Essential Plus (11Mb) Virgin Media M100 (108Mb)
£23 £24.99 £18.99 £30 £27

TalkTalk broadband fastest package vs BT, Plusnet, Sky, and Virgin Media

TalkTalk Fibre 65 (67Mb) BT Fibre 2 (67Mb) Plusnet Fibre Extra Line Only (66Mb) Sky Superfast (59Mb) Virgin Media M500 (516Mb)
£24 £29.99 £24.99 £26 £45

Last checked September 2021. The prices displayed above are the initial contract cost for new customers; charges may increase after renewal. The cheapest price is the lowest monthly cost regardless of speed. The fastest price is the fastest service available on Broadband Genie for the lowest monthly cost.

Value for money is where TalkTalk shines. TalkTalk broadband deals are among the cheapest you’ll find, and special offers with reward cards and vouchers are regularly available too.

TalkTalk broadband features and extras

TalkTalk Super Router and Wi-Fi Hub

TalkTalk offers two different Wi-Fi routers. The Super Router is supplied with its ADSL broadband package, while fibre optic broadband customers receive the newer Wi-Fi Hub. 

The Super Router is a few years old now, but it does support 802.11a/b/g/n/ac dual-band Wi-Fi. This means it can provide fast connectivity for newer Wi-Fi devices, while still supporting older hardware. It also has 4x gigabit network ports for directly connecting computers and other devices, and a USB connection that can be used to share files over the network from a USB drive.

The newer Wi-Fi Hub is also a dual-band Wi-Fi router and has multiple antennae which deliver a much faster and more reliable wireless connection. However, unlike the Super Router, it does not include a USB connection for file sharing, though you do still get 4x gigabit network ports.

TalkTalk home phone

The cheapest TalkTalk broadband offers usually cover broadband and phone line rental, but do not include phone calls. However, TalkTalk does offer inclusive calling packages which can be added at any time for an additional monthly cost. And like broadband, TalkTalk home phone deals are competitively priced. 

It keeps things simple for domestic calls by offering just one inclusive call package that provides free anytime calls to UK landlines and mobiles. That’s going to be all that most households need, but if you regularly call international there’s also a selection of international call packages which can provide discounted prices for an unlimited number of calls, or a bundle of inclusive minutes.

TalkTalk broadband review conclusion

Our TalkTalk broadband rating: 4 / 5

Broadband bargain hunters are going to be drawn to TalkTalk’s very low prices. Its triple-play TV, broadband, and phone deals are especially alluring. And all its broadband services are totally unlimited.

But TalkTalk does suffer from a poor reputation when it comes to customer service. It has made efforts to improve matters but continues to be rated poorly in the Ofcom customer satisfaction report and our own broadband survey. TalkTalk has made changes, including the closure of a controversial Indian call centre, new online repair tools, and the ability to avoid call waiting times by sending messages through the MyTalkTalk app, but this does remain an area of concern.

For deals, and more information about TalkTalk, check out our TalkTalk provider hub.

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