Onestream broadband review 2020

Onestream broadband - the Broadband Genie review

Onestream broadband speed

Onestream average download speeds vs BT, Sky, TalkTalk and Virgin Media

Average speeds are the download rates achieved by at least 50% of users.

Onestream upload speeds vs BT, Sky, TalkTalk and Virgin Media

Onestream uses the Openreach network, delivering its fibre and ADSL services over a standard BT telephone line, and its average speeds are in line with other Openreach network providers. The top fibre speed is a little slower than the average quoted by some competitors, but it’s not a huge difference and as this is an average it's not the maximum speed the line is capable of achieving and you may find that the connection is quicker for you.

Onestream broadband value for money

Onestream broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media

Onestream broadband fastest package vs Plusnet, Sky, TalkTalk, and Virgin Media

Correct as of 10/19. Prices displayed above are the initial contract cost for new customers; price may increase after renewal. Cheapest price is the lowest monthly cost regardless of speed, fastest price is the fastest service available on Broadband Genie for the lowest cost. Does not include TV bundles or special offers.

The Onestream ADSL broadband package is affordable at £16.99 per month for the first 12 months, though it's not the very cheapest on the market. Fibre optic deals are also fairly cheap, but the budget fibre market is even more competitive and Onestream is outmatched by rivals such as Origin, Vodafone, Post Office, and TalkTalk, which all offer fibre broadband for less than Onestream is asking. It's also only very slightly cheaper than Plusnet, which has a far better customer service reputation.

Onestream broadband features and extras

There are no extras included with Onestream beyond a free Wi-Fi router, which is not unusual for a budget provider. But if you think you might benefit from the bonuses included with other deals (such as free public Wi-Fi or cheap mobile plans) then you’ll need to pay a bit more to go with a different provider.

Onestream home phone

All Onestream packages include line rental but not inclusive calls, which is all you need if you never use the landline for calling. If you do regularly use the phone then you can choose one of the following home phone bundles:

• Onestream Uptime: Free anytime calling to UK landlines.
• Onestream Downtime: Free evening and weekend calls to UK landlines.
• Onestream World: Calls to 18 countries for 2.5p per minute.
• Onestream Life: Free anytime calls to UK landlines, 2.5p per minute international calling to 18 countries, and 2.5p per minute for calling UK mobiles.
• Onestream Move: Call UK mobiles for 2.5p per minute.

Onestream broadband review conclusion

Our Onestream rating:  2.5 / 5

Onestream is positioned as a budget provider, yet it's not especially competitive. Numerous cheaper deals are available, especially for fibre optic broadband. Its ADSL package is relatively good value, but still not the very lowest price available. 

If you're looking at the budget end of the market you're presumably focused on price above all else, which leaves Onestream in a tricky spot as it's neither the cheapest, fastest or best value. But most concerning is its poor reputation among customers, with lots of complaints online about customer service and reliability. 

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