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Onestream broadband review 2020

Is Onestream broadband any good?

Our Onestream broadband rating: 2.5/5

Onestream has only been around since 2018, and in an effort to stand out in the busy home broadband market it offers some very cheap deals. But is it worth buying? Read our Onestream broadband review to find out if it’s right for you.

Onestream broadband - the Broadband Genie review

We like We don't like
  • Some cheap broadband deals
  • Totally unlimited
  • Unique budget fibre package
  • Don't expect lots of extras
  • Fastest fibre package is beaten on price by other ISPs
  • Poor customer reviews

Onestream broadband value for money

Onestream broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media

Onestream Jetstream Unlimited (17Mb) BT Broadband (10Mb) Sky Broadband Essential (11Mb) TalkTalk Fast Broadband (11Mb) Virgin Media M50 (54Mb)
£19.99 £26.99 £22 £21.50 £28

Onestream broadband fastest package vs Plusnet, Sky, TalkTalk, and Virgin Media

Onestream Xstream Fibre (63Mb) BT Fibre 2 (67Mb) Sky Broadband Superfast (59Mb) TalkTalk Superfast Fibre Virgin Media M350
£26.99 £29.99 £27 £26 £52

Last checked 04/20. Prices displayed above are the initial contract cost for new customers; price may increase after renewal. Cheapest price is the lowest monthly cost regardless of speed, the fastest price is the quickest service available on Broadband Genie for the lowest cost. Does not include TV bundles or special offers.

The unusual Onestream Jetstream package is a budget fibre service with an average speed of 17Mb, and it's very affordable at just £19.99. Faster fibre optic deals are also fairly cheap, but this end of the market is even more competitive and Onestream is outmatched by rivals such as Origin, Vodafone, Post Office, and TalkTalk, which all offer fibre broadband for less than Onestream is asking. It's also only very slightly cheaper than Plusnet, which has a far better customer service reputation.

Ready to buy? Check out the lates Onestream offers right now: 

Compare Onestream deals

Onestream broadband speed

Onestream average download speeds vs BT, Sky, TalkTalk and Virgin Media

  Onestream BT Sky TalkTalk Virgin Media
ADSL 11Mb 10Mb 11Mb 11Mb N/A
Fibre optic 17Mb / 35Mb / 63Mb 36Mb / 50Mb / 67Mb 36Mb / 59Mb 38Mb / 67Mb 54Mb / 108Mb / 213Mb / 362Mb / 518Mb

Onestream upload speeds vs BT, Sky, TalkTalk and Virgin Media

  Onestream BT Sky TalkTalk Virgin Media
ADSL 1Mb 1Mb 1Mb 1Mb N/A
Fibre optic 9Mb / 17Mb 9.5Mb / 19.5Mb 9.5Mb / 19Mb 9.5Mb / 19Mb 3Mb / 6Mb / 12Mb / 21Mb

Onestream uses the Openreach network, delivering its fibre and ADSL services over a standard BT telephone line, and its average speeds are in line with other Openreach network providers, except for the unique 'Jetstream' package with its 17Mb fibre speed.

The top fibre speed is a little slower than the average quoted by some competitors, but it’s not a huge difference and, as this is an average, it's not the maximum speed the line is capable of achieving and you may find that the connection is quicker for you.

Onestream broadband features and extras

There are no extras included with Onestream beyond a free Wi-Fi router, which is not unusual for a budget provider. But if you think you might benefit from the bonuses included with other deals (such as free public Wi-Fi or cheap mobile plans) then you’ll need to pay a bit more to go with a different provider.

Onestream home phone

All Onestream packages include line rental but not inclusive calls, which is all you need if you never use the landline for calling. If you do regularly use the phone then you can choose one of the following home phone bundles:

  • Onestream Uptime: Free anytime calling to UK landlines.
  • Onestream Downtime: Free evening and weekend calls to UK landlines.
  • Onestream World: Calls to 18 countries for 2.5p per minute.
  • Onestream Life: Free anytime calls to UK landlines, 2.5p per minute international calling to 18 countries, and 2.5p per minute for calling UK mobiles.
  • Onestream Move: Call UK mobiles for 2.5p per minute.

Onestream broadband review conclusion

Our Onestream rating:  2.5 / 5

Onestream is positioned as a budget provider, yet it's not especially competitive. Numerous cheaper deals are available, especially for fibre optic broadband. Its most interesting offering is the 17Mb fibre service, which offers a slightly quicker speed than ADSL at a similar price. 

If you're looking at the budget end of the market you're presumably focused on price above all else, which leaves Onestream in a tricky spot as it's neither the cheapest, fastest or best value. But most concerning is its poor reputation among customers, with lots of complaints online about customer service and reliability. 

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