How to cancel Onestream broadband
Decided it's time to move on from Onestream? Before you jump straight to cancelling a broadband service, you should always check the existing contract terms. And if you’re planning on keeping broadband, you’ll also need to choose a new broadband deal.
Check your contract before you cancel Onestream
Cancelling when you’re still in the minimum contract period of your existing deal can be expensive. You’ll be charged a fee for the remaining months. Check with Onestream to find out how long is left on your contract, and what it could cost to end it early. Read on below to find a breakdown of cancellation fees.
Find a new broadband deal
Assuming you want to continue having broadband, you’ll need to find a new provider.
Enter an address to see what broadband deals are available in your area:
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How to cancel Onestream broadband
If you’re out of contract: cancelling Onestream for free
The simplest way to cancel is by switching to another provider. In many cases, your new provider should make arrangements. But if you’re not switching, you’ll need to either call or write to Onestream.
To cancel over the phone, call 0333 241 4449.
For all Onestream customer service contacts, head over to our Onestream customer service page.
Cancelling Onestream if you’re still in contract
To cancel Onestream when you’re still in contract, follow the same process. Just be warned, you'll face an early termination charge for the remaining months of your contract. Because of this, you're best off waiting until the contract has finished.
Cancelling Onestream if you’re moving home
If you cancel your Onestream broadband contract before the end of its minimum term, you may be charged an early termination fee.
Onestream asks that you give at least 16 days notice, so it can check the availability at your new address. If it does serve your address, but you can't get the same product, you may have to downgrade. This is likely if you were previously on a full fibre package, but your new home has an older fibre connection.
Onestream early cancellation fees
If you cancel mid-contract, then Onestream will charge a fee for each month remaining. The table below shows the current Onestream early termination charges as detailed in its price guide.
Frequently Asked Questions about cancelling Onestream
How much notice does Onestream needs for cancellation?
Onestream requires 30 days notice for cancellation.
Do I need to return my Onestream Wi-Fi router?
You can keep the router if you're not within the minimum contract term. If you cancel before the contract has ended, you must return the router at your own expense, or you'll be charged for it.
Can I keep my phone number when I cancel Onestream?
Your phone number can be transferred to another provider - just be sure to make your new provider aware of this when you sign up.
Can I cancel for free if my Onestream broadband is too slow?
Onestream hasn't signed up to the Ofcom broadband speed code of practice, which is a voluntary agreement that gives customers of participating ISPs a right to cancel due to slow speeds.
Onestream could still allow you to cancel for free due to slow speeds, but this will depend on your individual case. You may need to follow the complaints procedure. If you're unhappy with your broadband speed, you should start by first raising the issue with technical support.