About Onestream Broadband
If you’re looking for a reasonably priced broadband deal, but you’re not interested in any add-ons such as TV or phone calls, then Hampshire-based internet provider (ISP), Onestream could be a good option for you.
There’s a large portfolio of products available, with everything from basic fibre to ultrafast 945Mb full fibre.
Let’s take a look at what’s on offer.
Onestream broadband packages and speeds
In common with almost all broadband providers, Onestream uses the Openreach (BT line) telephone network to deliver its broadband services, which means that almost every home can get a Onestream deal.
See what's available at your address, with this deals checker:
One bonus is that you’re in complete control when it comes to contract length. Its home broadband deals tend to now only be available on a 24-month contract.
All of Onestream’s packages come with unlimited downloads.
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What is Openreach?
Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider.
More than 650 service providers using the Openreach network. That’s the majority of the UK’s broadband providers. This includes Sky, TalkTalk and BT. The exception to this is Virgin Media - it uses its own, separate cable network.
Onestream Fibre 55
Onestream’s entry-level superfast fibre package is much speedier than other providers, with average download speeds of 45Mb and upload speed of 9Mb. This is enough for a few people sharing the connection, so will do the job very well for many.
Onestream Fibre 80
This package has an average download speed of 67Mb and an upload speed of 17Mb. Fibre 80 would be a good choice if you’re in a busy shared or family home. Or, if you’re on your own, but carry out a lot of downloading, streaming or gaming.
Onestream Supreme Full Fibre 80, Full Fibre 115, Full Fibre 220 and Full Fibre 550
If you’re lucky, you can snap up a bargain here. At the time of writing, you could sign up to Supreme Full Fibre 80 for under £20 per month on a 24-month contract. That’s a great deal! For this, you’ll receive estimated broadband speeds of 70Mb (with a 35Mb guarantee).
Onestream Hyperstream Full Fibre 1000
The fastest package Onestream offers. At the time of writing, this was on offer for under £35 per month on a 24-month contract. For this, you’ll receive an estimated download speed of 871Mb (435Mb guaranteed minimum) and a 101Mb estimated upload speed.
Onestream Wi-Fi router
Unfortunately, you'll have to pay an additional fee to get sent a Onestream router.
On checkout, you'll be given the option to add one of three different routers into your basket for an extra monthly fee. This could add up to an extra £5.95 per month on your bill.
You’re also free to use your own router with Onestream Broadband. However, you’ll need the DSL credentials to authenticate with the service and connect to the internet. Keep an eye out for these on the day your broadband is activated. These details will be sent in an email.
For a deeper look into this, you can read our Onestream router round-up.
If you're not sure what this all means, have a read of our guide to Wi-Fi for an introduction.
Does Onestream offer home phone packages?
Digital voice call plans are available as add-ons with Onestream. Although, if you choose this, you'll need to sign up to a 24-month contract.
Digital Voice plans include:
- Pay As You Go (£6.50 per month)
- 250 calling allowance (£7.50 per month)
- 750 calling allowance (£10 per month)
- Unlimited calls to mobiles, landlines, UK, Ireland, USA, Canada, Australia and New Zealand (£12.50 per month)
To find out more about Digital Voice and how it differs to landline calls, visit our guide: 'PSTN Switch Off: top tips to get ready for Digital Voice'.
Onestream broadband extras and free gifts
Onestream has been known to have impressive sales on its products, slashing the monthly cost of all of its packages to new customers.
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Frequently asked questions about Onestream
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What network does Onestream use?
Like many other broadband providers across the UK, Onestream Broadband uses the BT Openreach network to deliver its services.
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Can I get Onestream broadband in my area?
As most homes in the UK are connected to the BT Openreach network, there’s a likelihood you’ll be able to sign up to Onestream’s Fibre 55 and Fibre 80 products.
However, as the rollout of full fibre is still ongoing, you might not have as much luck with the full fibre packages listed above. The easiest way to see if these are available to you is to pop your postcode or address into our deals checker.
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How long are Onestream broadband contracts?
All Onestream broadband contracts tend to now only be available on a 24-month contract. If you sign up for Digital Voice calls, you'll have to commit to a 2-year contract.
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How long will it take to install Onestream Broadband?
Broadband installation usually takes around 16 days. You should receive your activation date within 72 hours of placing your order.
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Does Onestream have good customer service?
Onestream’s customer support is UK-based. However, its call centre open hours are limited between 8.30-5.pm on weekdays. Live chat is available on Saturdays, between 10am-4pm. Trustpilot reviews often nod to Onestream’s slow response times. However, in our 2023 Broadband Awards, Onestream ranked ahead of the likes of BT, Vodafone and Virgin Media for customer care.
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How do I contact Onestream?
You can call Onestream customer service on 0333 241 4449. For more information on how to write to Onestream, visit its customers service contacts, problems and complaints page.
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How do I cancel Onestream Broadband?
Visit our guide 'how to cancel Onestream broadband’ for more help. If you cancel Onestream while you’re still in contract, you’re likely to be charged an early termination fee for the remaining months on your agreement.
Expert Summary
Onestream has some good value packages. In particular, Onestream Fibre 55Mb outpaces the entry-level fibre deals offered by some other provides in that price range.
Its speeds are similar to many other internet service providers on the Openreach network.
To find out more, read our full Onestream broadband review.