All you need to know about Onestream broadband
A newcomer to the broadband scene, Onestream was launched in 2018 as the consumer arm of independent business telecoms provider Onecom.
But why should you consider Onestream over more established providers? Cutting bills could be a good reason; in an increasingly crowded market any new ISP needs something to set itself apart from the competition and Onestream aims to do that by offering very cheap home broadband deals.
What does Onestream broadband offer?
In common with almost all broadband providers, Onestream uses the Openreach (BT line) telephone network to deliver its broadband services, so the choice of one ADSL and two fibre optic broadband deals doesn’t stray far from what you’ll find with many other ISPs.
It also means that almost every home can get a Onestream deal as the vast majority of premises have access to ADSL or fibre broadband.
A phone line is required for Onestream broadband, and line rental is included in the price for all Onestream deals. There are no inclusive calls as standard, but you can choose to add one of the following calling bundles for an additional fee:
- Onestream Uptime: Free anytime calling to UK landlines.
- Onestream Downtime: Free evening and weekend calls to UK landlines.
- Onestream World: Calls to 18 countries for 2.5p per minute.
- Onestream Life: Free anytime calls to UK landlines, 2.5p per minute international calling to 18 countries, and 2.5p per minute for calling UK mobiles.
- Onestream Move: Call UK mobiles for 2.5p per minute.
Onestream coverage and speed
Onestream offers a choice of three broadband packages with speeds to suit the typical requirements of most households.
- Onestream Flow Broadband: ADSL broadband with an average 11Mb download speed.
- Onestream Jetstream Unlimited Broadband: Fibre optic broadband with 38Mb average speed.
- Onestream Xstream Unlimited Broadband: Fibre broadband with an average 63Mb download speed.
These average speeds are in line with other Openreach network providers. Its top fibre speed is a little slower than the average quoted by some competitors, but as this is an average you may find that the connection is quicker for you.
As mentioned above, Onestream uses the Openreach telephone network so if you can get a BT phone line you can probably get broadband from Onestream. In most cases you’ll have the option of both ADSL and fibre, though an increasingly small minority may find that ADSL is the only option.
Check availability for Onestream broadband in your area right now by entering a postcode here:
Onestream internet usage limits and traffic management
All Onestream packages are completely unlimited. There is no fair use policy and no traffic management.
Onestream broadband - the Broadband Genie review
- Very cheap broadband deals
- Totally unlimited
We don’t like
- Customer service is an unknown quantity
Onestream charges just £13.99 per month for the first 12 months for its ADSL broadband package, which is exceptionally cheap even for a budget ISP. Fibre is also very good value with prices starting from £19.95. But (and this is not so much a negative, more a heads-up) customer service can be a common cause for complaint with cheap broadband deals, and right now Onestream is too new for us to make a judgement on that aspect of its service. Though it’s worth noting that Onecom business broadband has won awards for customer service, which bodes well for Onestream users.