Plusnet broadband user review
The following ratings from Plusnet customers are taken from our annual home broadband survey. Customers were asked to rate their provider in each category; the score is the percentage of positive answers, and the overall rating is the combined average score.
Customer care: 81%
Value for money: 67%
Would recommend?: 74%
Overall Plusnet broadband customer rating: 75%
Plusnet has been a recipient of multiple awards in previous years, including several best provider accolades, but in 2020 it's fallen far down the rankings. There wasn't a single win for Plusnet this year, though it did do reasonably well in several categories. Plusnet offers some cheap deals and continues to be an extremely popular provider, but these results may be an indication it needs to work harder to satisfy its existing customers.
Plusnet broadband - the Broadband Genie review
|We like||We don't like|
Plusnet broadband speed
Plusnet average speeds vs BT, Sky, TalkTalk, and Virgin Media
|ADSL download speed||10Mb||10Mb||11Mb||11Mb||N/A|
|ADSL upload speed||1Mb||1Mb||1Mb||1Mb||N/A|
|Fibre download speed||36Mb / 66Mb||36Mb/50Mb / 67Mb||59Mb||38Mb / 67Mb||54Mb / 108Mb / 213Mb / 362Mb / 516Mb|
|Fibre upload speed||9.5Mb / 19.5Mb||9.5Mb / 19.5Mb||19Mb||9.5Mb / 19Mb||5Mb / 10Mb / 20Mb / 36Mb|
Plusnet’s advertised speeds are typical for ISPs on the Openreach telephone network (which is used by most providers with the exception of Virgin Media). It offers an average download of 10Mb for ADSL, and 36Mb or 66Mb for fibre optic depending on your choice of package. Its fastest service has a quoted average slightly higher than some competitors.
Upload speeds are quoted as 1Mb for ADSL, 9.5Mb for 36Mb fibre, and 19.5Mb for 66Mb fibre. Its fibre upload speeds are slightly quicker than some competitors, though only by a small margin.
Plusnet broadband value for money
Plusnet broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media
|Plusnet Unlimited Broadband Line Only (10Mb)||BT Broadband (10Mb) / BT Fibre Essential (36Mb)||Sky Broadband Essential (11Mb)||TalkTalk Fast Broadband (11Mb)||Virgin Media M50 (54Mb)|
Plusnet broadband fastest package vs Plusnet, Sky, TalkTalk, and Virgin Media
|Plusnet Fibre Extra Line Only (66Mb)||BT Fibre 2 (67Mb)||Sky Broadband Superfast (59Mb)||TalkTalk Fibre 65 (67Mb)||Virgin Media M500 (516Mb)|
Last checked 12/20. Prices displayed above are the initial contract cost for new customers. Prices may increase after renewal. The cheapest price is the lowest monthly cost regardless of speed; the fastest price is the fastest service available on Broadband Genie for the lowest cost.
While not the very cheapest on the market, Plusnet does offer some very attractively priced deals for those on a tight budget, and it does so without cutting back in crucial areas. You get unlimited data, optional extras and features for power users, and UK based customer service.
Rolling monthly (or “no contract”) broadband deals are also available, but you will pay more for these so unless you need a short contract it’s best to go with a longer-term deal.
Ready to buy? Follow the link below for more on the latest deals:
Plusnet broadband features and extras
Plusnet price guarantee
Plusnet offers a fixed price guarantee for broadband and phone line rental. This means you won’t be hit with a surprise price increase in the middle of the contract. However, this guarantee only applies to the broadband and line rental and not other costs such as a phone calls or inclusive calling packages.
Plusnet offers two different home broadband routers to new customers.
Anyone signing up to a Plusnet fibre connection will receive a Plusnet Hub One router. This provides dual-band Wi-Fi (for operating both 802.11n and 802.11ac Wi-Fi networks) which can deliver faster connectivity on devices which support the 5Ghz 802.11ac Wi-Fi standard. The Hub One is also an all-in-one solution for fibre, so you don’t need a separate modem.
Plusnet ADSL customers will receive the Plusnet Hub Zero router. This is a fairly basic model which supports 802.11n Wi-Fi only, meaning that you may not get the best data speeds on newer equipment. However, Plusnet does allow the use of third party routers so you can choose your own gear if you need something more powerful.
It’s not widely advertised, but Plusnet does also offer a TV package. Plusnet TV is a very similar offering to BT TV and TalkTalk TV - you get a YouView box (either a basic model for viewing only or more expensive YouView+ with recording) with BT Sport Lite and a selection of premium channels, alongside the Freeview line-up.
Plusnet TV is only available to fibre customers and must be ordered from Plusnet directly after you’ve signed up for broadband. At just £5 per month, it’s pretty cheap, but if you want YouView+ with recording you’ll need to pay £57.99 upfront, compared to just £6.99 for the basic YouView box.
Plusnet home phone
For home phone services you can choose from a variety of inclusive calling packages, starting at £4 per month for evening, weekend and mobile calls.
If you don’t need inclusive calling choose a Plusnet “Line Only” broadband package. This will give you broadband and line rental, with calls charged according to Plusnet’s standard tariff on a pay-as-you-call basis.
Plusnet broadband review conclusion
Our Plusnet broadband rating: 4.5 / 5
Plusnet offers excellent value for money. Despite being at the budget end of the broadband market their service boasts well-regarded customer support, good performance, cheap installation, a variety of flexible plans (including monthly “no contract” broadband) and features for more technical users, such as optional static IP and the ability to use your own Wi-Fi broadband router. It has also introduced a fixed price guarantee for all new contracts so you don't need to worry about mid-contract price rises.
But you should also be aware that Plusnet has different pricing depending on your location - if you’re in an area classed as “non-low cost” you’ll find it’s more expensive. For more on this popular provider, including its latest deals, check out our Plusnet broadband page.
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