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Plusnet Broadband Review 2021

Is Plusnet Broadband any good?

Our Plusnet broadband rating: 4.5/5

Considering a Plusnet broadband deal but not sure if it's right for you? Read our 2021 Plusnet review for the full low down on everything Plusnet has to offer.

Plusnet broadband - the Broadband Genie review

We like We don't like
  • Truly unlimited.
  • Low setup costs.
  • UK-based support.
  • Very good customer service record.
  • Cheap broadband and TV.
  • Option for monthly contracts.
  • Prices are higher in some areas.

Plusnet broadband speed

Plusnet average speeds vs BT, Sky, TalkTalk, and Virgin Media

  Plusnet BT Sky TalkTalk Virgin Media
ADSL download speed 10Mb 10Mb 11Mb 11Mb N/A
ADSL upload speed 1Mb 1Mb 1Mb 1Mb N/A
Fibre download speed 36Mb / 66Mb 36Mb/50Mb / 67Mb 59Mb 38Mb / 67Mb 54Mb / 108Mb / 213Mb / 362Mb / 516Mb
Fibre upload speed 9.5Mb / 19.5Mb 9.5Mb / 19.5Mb 19Mb 9.5Mb / 19Mb 5Mb / 10Mb / 20Mb / 36Mb

Plusnet’s advertised speeds are typical for ISPs on the Openreach telephone network (which is used by most providers with the exception of Virgin Media). It offers an average download of 10Mb for ADSL, and 36Mb or 66Mb for fibre optic.

Upload speeds are quoted as 1Mb for ADSL, 9.5Mb for 36Mb fibre, and 19.5Mb for 66Mb fibre. Its fibre upload speeds are slightly quicker than some competitors, though only by a small margin.

Plusnet broadband value for money

Plusnet broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media

Plusnet Unlimited Broadband Line Only (10Mb) BT Fibre Essential (36Mb) Sky Superfast (59Mb) TalkTalk Fibre 35 (38Mb) Virgin Media M100 (108Mb)
£18.99 £24.99 £28 £23 £27

Plusnet broadband fastest package vs Plusnet, Sky, TalkTalk, and Virgin Media

Plusnet Fibre Extra Line Only (66Mb) BT Fibre 2 (67Mb) Sky Superfast (59Mb) TalkTalk Fibre 65 (67Mb) Virgin Media M500 (516Mb)
£24.99 £29.99 £28 £24 £45

Last checked September 2021. The prices displayed above are the initial contract cost for new customers; charges may increase after renewal. The cheapest price is the lowest monthly cost regardless of speed. The fastest price is the fastest service available on Broadband Genie for the lowest monthly cost.

While not the very cheapest on the market, Plusnet offers some very attractive deals for those on a tight budget, and it does so without cutting back in crucial areas. You get unlimited data, optional extras and features for power users, and UK based customer service.

Rolling monthly (or “no contract”) broadband deals are also available, but you will pay more for these so it's better value to go with a longer-term deal unless you specifically require a short contract.

Ready to buy? Follow the link below for more on the latest deals:

Dynamic deal panel

Plusnet broadband features and extras

Plusnet price guarantee

Plusnet offers a fixed-price guarantee for broadband and phone line rental. This means you won’t be hit with a surprise price increase in the middle of the contract. However, this guarantee only applies to the broadband and line rental and not other costs such as phone calls or inclusive calling packages.

Plusnet router

Plusnet offers two different home broadband routers to new customers. 

Anyone signing up for a Plusnet fibre connection will receive a Plusnet Hub One router. This provides dual-band Wi-Fi for operating both 802.11b/g/n and 802.11ac Wi-Fi networks at the same time. That means it can deliver faster connectivity on newer devices that support the 5Ghz 802.11ac Wi-Fi standard while still offering backward compatibility with older hardware. The Hub One is also an all-in-one solution for fibre, so you don’t need a separate modem.

Plusnet ADSL customers will receive the Plusnet Hub Zero router. This is a fairly basic model which supports 802.11n Wi-Fi only, meaning that you may not get the best data speeds on newer equipment. However, Plusnet does allow the use of third party routers so you can choose your own gear if you require something more powerful.

Plusnet TV

It’s not widely advertised, but Plusnet does also offer a TV package. Plusnet TV is a very similar offering to BT TV and TalkTalk TV - you get a YouView box (either a basic model for viewing only or a more expensive YouView+ with recording) including BT Sport Lite and a selection of premium channels, alongside the Freeview line-up. 

Plusnet TV is only available to fibre customers and must be ordered from Plusnet directly after you’ve signed up for broadband. At just £5 per month, it’s pretty cheap, but if you want YouView+ with recording you’ll need to pay £50 upfront+ £7.99 P&P, compared to just £6.99 for the basic YouView box.

Plusnet home phone

For home phone services you can choose from a variety of inclusive calling packages, starting at £5 per month for evening, weekend and mobile calls. 

If you don’t need inclusive calling choose a Plusnet “Line Only” broadband package. This will give you broadband and line rental, with calls charged according to Plusnet’s standard tariff on a pay-as-you-call basis.

Plusnet broadband review conclusion

Our Plusnet broadband rating: 4.5 / 5

Plusnet offers excellent value for money. Despite being at the budget end of the broadband market their service boasts well-regarded customer support, good performance, cheap installation, a variety of flexible plans (including monthly “no contract” broadband) and features for more technical users, such as optional static IP and the ability to use your own Wi-Fi broadband router. It has also introduced a fixed price guarantee for all new contracts so you don't need to worry about mid-contract price rises.

But you should also be aware that Plusnet has different pricing depending on your location — if you’re in an area classed as “non-low cost” you’ll find it’s more expensive.

For more on this popular provider, including its latest deals, check out our Plusnet broadband page.

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